Pest Control in Newport News, VA

“I was referred to National by my neighbor. I had them out this past Fall and they did a good job, but I will never use them again. I made an appointment directly with the technician through text for 5/17 and he never showed up and never called to let me know he wasn’t coming. I waited over an hour and even texted the tech to see if he was just running behind. There was no response back. I finally heard back on Monday (5/19) and was told they were sick on Friday. I understand we all get sick, but”

“they will service your home without you knowing then get 125 $ bill , tech was at my home for 5 minutes. service is not that great had multiple different technicians come to my home and all of them did something the other one didn’t .makes me question what i’m paying for , they don’t communicate at all i’m been on hold over 35 minutes just to ask a question about an invoice. service manager was very rude was told the by the tech they managers don’t do nothing but eat mcdonald’s and drink cof”

“Really not a fan of their program. We spent 257 dollars for the first treatment, and 60 dollars a month for the following treatments. Our guy only showed up for less than 5 minutes on our initial indoor treatment, and several hours late. I told them at the beginning of November that Id like to cancel, and I haven't received any treatments since September. Their policy requires I pay for November and December still, even though the treatment is scheduled weeks out and I'm requesting to cancel. Do”

“I have been with this company since June of 2025. We hired them because of a roach infestation. I am not happy with this company at all. I still have bugs and can't seem to get a tech out to my house. Robert was sent to us multiple times. He halfway treated our home for months. I was 7 months pregnant and he was giving me sticky traps to lay down and he didnt put any down. I told them I do not want him as my tech and they kept scheduling him for me. It's been a month now without treatment becaus”

“We just bought a house and just had it sprayed. Nate was awesome, I was sooo impressed with how thorough he was, even went into our attic cause I said the roof was replaced and they had to replace some plywood. Did everything, inside cupboards , all of em in kitchen and main bathroom.( they were all still empty) all of our windows. Cleaned cobb webbs and sprayed front and back lawn. He was so darn respectful and polite! Give that man a raise cause he is a keeper for sure! Thank you Terminix for ”

“Had subfloor around my toilet that was completely rotted. Kyle showed me pictures and reassured me that it looked worse than it was and assured me that they could make the repairs no problem. Josh came out and was awesome he showed me what he was doing with each step and went above and beyond to ensure all wood was cut back to a joist to be secured the best. He even made it a clean repair and made sure all the new subfloor was completely level with the old subfloor. Most importantly he staye”

“Rae has been absolutely wonderful with our pest control services! We recently had three German roach treatments done, and he walked us through every step with so much patience and clarity. He took the time to explain the process, answer all of our questions, and made sure we understood how everything worked. What stood out the most was how accommodating he was with our work schedules—he always found a way to make it convenient for us. Rae is professional, knowledgeable, and truly goes above and”

“E & R Exterminating is truly top-tier. As a real estate agent, I rely heavily on vendors who are responsive, trustworthy, and consistently excellent—and E & R delivers every single time. They’ve served many of my clients with outstanding care, and their professionalism during termite and moisture inspections makes my job infinitely smoother. Their communication is quick, their reports are thorough, and their team shows up ready to solve problems rather than create them. It’s rare to find a com”

“At the recommendation of a relative, I contacted Complete Pest Management to help extinguish bugs seen in and around our home. Evan was very prompt in getting back to me about my concerns and provided thorough information on how to best rectify the issue. Evan's schedule was extremely busy but after discussing my concerns further, he found a small window of time that he was able to fit us in. Upon arrival at our home, he went over the treatment he would be providing and what to expect. Evan ”

“I recently purchased a home that came with their termite warranty, and I chose to continue the service. I just had the home inspection, and I have nothing but good things to say with my service. The ladies in the office are always nice, and the technician that came out today, Scott, was both professional and informative. He answered all of my questions, and took his time under my house to do a thorough inspection. We are looking to add a dehumidifier in the near future and I’m happy to know we h”

“We have been with them since we bought our house in the beginning of 19. Amazing job with duct cleaning, very punctual with the quarterly treatments. They even call to ask if it is OK to come early because they are ahead of schedule. No contract required. We even get the termite done once a year and they always send reminders ahead of when it is due. The only downside is getting someone to answer the phone in the office. Keith understands this an issue and generally calls to schedule the next q”