About this provider in Newport News
Colonial Exterminating, Co. Inc. is a family-owned-and-operated company that has provided quality pest control services since 1973. Our highly trained, honest, and dependable professionals quickly identify problems and suggest corrective measures to stop the issues fast. From termites to moisture issues, we do it all!
Rating breakdown from customer reviews
4.3
69 reviews
Customer reviews for Colonial Exterminating Co Inc
Donna Carter
I use them for my termite policy and quarterly pest control service. I am bug free.
Provider response
We're happy to know you are entirely satisfied with our services, Donna! Thank you for the great review.
Will Rudd
Howard was nice, knowledgeable and gave me an honest estimate and was quick. Great experience with him
Provider response
Thank you so much for the 5-star review! We are thrilled to hear that Howard provided a quick, honest estimate and excellent service. We appreciate your business and look forward to helping you again in the future.
Matt Carter
Amazing staff
Provider response
Thank you so much for the 5-star review! We are incredibly proud of our hardworking team and will be sure to pass along your kind words.
PG Tynes
Will recently performed termite and pest control services for us. He was thorough, knowledgeable, professional and personable.
Provider response
Thank you so much for the 5-star review! Will is a fantastic member of our team, and we are glad his thoroughness and professionalism gave you peace of mind. We will be sure to pass your kind words along to him. Thanks for choosing us to protect your home!
Nadine Pawluk
My parents used Colonial Exterminating for years and when the house passed to me in 2021, I continued and was very glad I did. They do a wonderful job and are willing to assist with anything they can. Today, Scott Cox came out for my quarterly service while I was outside. He was so pleasant, asked questions, explained what he was doing and took care of external spraying along with quarterly rodent control. He was very professional and polite and I was happy to have met him. I would recommend this company to any homeowner or business owner.
Provider response
Thank you so much for your loyalty over the years! We are honored to continue protecting your family home. It is wonderful to hear that Scott provided such thorough, professional, and polite service during your quarterly visit. We will be sure to pass your kind words along to him. Thank you for recommending us to other homeowners and businesses!
Barry Creed
After engaging with several pest control companies in the Hampton Roads area, I can confidently state that I have finally discovered an exceptional service provider. Their professionalism and effectiveness set them apart from the rest.
Provider response
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It means a lot to hear that our professionalism and effectiveness stood out after your experiences with other companies. Our team works hard to deliver reliable, high-quality service and we're glad it made a difference for you. We look forward to continuing to take great care of your home!
Itxel DeLucy
I am very happy with the service. I finally found a company that is responsive and punctual. I have gone through three different companies before finding Colonial. Very satisfied. Thank you.
Provider response
Thank you so much for the 5-star review! We truly appreciate you giving Colonial Exterminating the opportunity after trying other companies. Being responsive and punctual is a big priority for us, and we're glad it showed. We're grateful for your trust and look forward to taking care of all your pest control needs.
Dino Papas
Will did a great job inspecting and protecting our home for another year. He was knowledgeable, friendly and simply nice to work with. He answered all my questions and is a great representative of Colonial which we've been with now at two locations for now several decades; please take the opportunity to reward him as appropriate. See you next year!
Provider response
Thank you so much for your wonderful 5-star review! We truly appreciate your loyalty and the trust you’ve placed in us over the years. It means a lot to know that our team continues to provide you with the service you deserve. We’ll be sure to share your kind words with Will. We look forward to serving you for many more years to come.
Shirley McGee
Jason was early for our appointment and called me before coming to my door to ask if that was ok. I appreciate this. He was personable & professional.
Provider response
Thank you so much for the 5-star review! We’re thrilled to hear our service technician provided you with a great experience. We take pride in our team’s professionalism and attention to detail. We look forward to servicing all your pest control needs.
Matthew Jensen
One of their guys drove by the police in newport news working in the median on something and their guy leaned out of the window of one of their trucks with the company name on the side and yelled “Get out of the Road”! If you don’t respect other people doing their job, we will go ahead and take our business elsewhere.
Provider response
I want to sincerely apologize for any unprofessional behavior from one of our employees. This is not reflective of the standards we hold at Colonial Exterminating. Please be assured that we are taking this matter seriously and are taking the necessary steps to ensure such behavior is not repeated in the future. We are committed to providing respectful, courteous service at all times, and we hope to have the opportunity to regain your trust.
Denise Glasscock
I had a technician come out to my house to exterminate pests. The technician suggested that I have a termite service done for $900. I called another exterminating service for a second opinion and come to find out, we have no termites. I am so glad I called for a second opinion, I would have been out $900 for nothing. Shady practices.
Provider response
Thank you for sharing your feedback. We're sorry to hear about your recent experience with our service. Our technician's discovery of signs of previous termite activity was based on our standard pest control procedures, which include assessing any potential issues and providing recommendations for treatment if necessary.<br><br>We understand your concern about the additional quote for termite treatment, and we apologize if this felt unexpected or unwarranted. Our intention is always to ensure the safety and integrity of your property. We did not see any signs of previous termite treatment so it's our standard that we offer the treatment. We respect your decision to seek a second opinion and are glad to hear that no current termite activity was found by the other company.<br><br>Your trust is very important to us, and we regret any inconvenience this situation may have caused. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us at 757-599-0889
Heather Vass
TAKE GOOD CARE OF YOUR PROPERTY! GO TO ANY EXTERMINATOR BUT COLONIAL! YOU WILL SAVE TIME AND MONEY I have been a customer for years and dealt with multiple scheduling adjustments to suit the company’s needs. Yet, an appointment was scheduled for a pest control estimate and potential treatment day of. They tried canceling on the day of. The technician refused to answer phone call from customer knowing the customer was running behind, and still left the property at the appointment time of 4:30pm stating he got to the property 30 minutes early without customer approval. The customerThey hung up on me when I asked what happened, refused to allow me to speak to management, and then proceeded to switch their phone line to state they were closed prior to closing. It makes a customer question the company’s professionalism and quality of work and service.
Provider response
Thank you for your feedback. We apologize for any frustration caused by the timing of your recent appointment. Our records show that your appointment was scheduled for 4:00 PM, and our technician arrived at that time. Unfortunately, we do not offer 4:30 PM appointments, and we regret any misunderstanding regarding this matter.<br><br>We have been proud to serve your property under our termite warranty since 1998, and your satisfaction is very important to us. We value your long-standing trust in our services and want to ensure your continued satisfaction.<br><br>Please reach out so we can discuss your concerns further and find a solution that meets your needs. 757-599-0889<br>
Taylor Shoun
Terrible customer service and communication. Went to them based on a recommendation from a family member. I took off work 3 times for them to just cancel 30 minutes prior to my service. They also messed up billing, trying to charge for services that were not completed. Took multiple phone calls to get it fixed and they acted like I was the problem. We canceled future services with them. Would never recommend
Provider response
Thank you for sharing your feedback. We apologize for any inconvenience caused by the slight adjustment in our scheduled time. Our aim is to provide efficient and timely service to all our customers, and we regret falling short of your expectations on this occasion.<br>We appreciate your understanding as Johnathan, our technician, promptly initiated the outside service upon his early arrival. However, we understand that the rescheduling of the interior treatment may have caused inconvenience. We strive to accommodate our customers' preferences to the best of our ability, and we regret any frustration this may have caused.<br>We value your business and hope to have the opportunity to address any further concerns you may have. Please don't hesitate to reach out to us directly so we can assist you accordingly.<br>
Amanda Lockwood
We had an appointment and they didn’t even bother calling or showing up today…A call indicating they were running late or not coming would have been great….we stayed home for an additional 30 mins and also called..no one was even in the office to speak to. So inconsiderate.
Provider response
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced on Saturday. Our technician was ill and unfortunately our office is closed on the weekend. We understand the importance of effective communication and will take steps to ensure better coordination in the future. Please reach out to your property manager so they can coordinate a reschedule. We look forward to getting this done for you.
mark Schilling
We have been customers for several years and have always had the best service and great value and quality, our service tech his name is Ray... An awesome worker and a professional, respectable attitude... Wish there were more people like him in the world today
Provider response
Thank you for the kind words Mr. Schilling! Ray is a gem! <br>
Jeff
Changed my rating and review due to the way the new paperless system is going! Not only paperless, but totally customer service"less!" On top of that, the way the Office Manager treated me when she FINALLY called me, I want to change it to a negative number! I requested a call back because the appointment call said something I didn't agree with about the treatment. I never got a call back or confirmation about what they were scheduled to do. Then because the paperless system, after the service I get no receipt for the payment, had to sign a blank phone page agreeing to god knows what, (LAST TIME I WILL EVER DO THAT!), just a system with a total disregard for the customer! The technician was ok, it's all down to the office not doing their part, and their system having you sign blank blocks! The day after the service, because I commented in their system, the Office Manager called me. 1. Talked to me like I was below her and it was paining her to lower herself to my level to tell me off. 2. Didn't even attempt to explain anything, started the conversation off with "You need to understand, we ARE going paperless, and we didn't call you back because we have no idea where you left a message. Next time, try calling our office." I explained I left the message where YOUR message told me to call, the same number that the system called from. This is where she cut me off TELLING me "Like I said you need to call the office! I have no idea what that message says, but that isn't right!" Was I supposed to know? 3. She tells me: "The message might say one thing but we are going to treat where you ask us to treat!" Ma'am, all I can go by is what the message says, if your system is wrong or misleading, that is on you, NOT ME. Then she interrupts me again, this is actually about the 5th time and I have already said once "OK, I will shut up so you can tell me what you have to say rather than listening to me." Her reply was OK and talked, not even listening enough to understand what I just said. She might be a manager and have a few people underneath her, I used to have 77 people under me and was responsible for a flightline of 22 aircraft worth $36 Million each, but I am sorry to say, I DO NOT WORK FOR YOU, I WOULD NOT WORK FOR YOU, AND I CAN SEE WHY YOU ARE SHORT STAFFED! Treat me like you want to be treated, or I will treat you how you act!!!
Provider response
Mr. Wolf, thank you for taking the time to update your previous 5-star review. We’re sorry that you had a negative experience with our new software system. Being that you have been with Colonial Exterminating since 2007 (possibly longer since we began our digital software journey at that time), we hope that we can work through the kinks with our new system and still service your pest control needs. Our new messaging system is automated. It has a basic message stating that we will be out the next day and treat the outside of your home and that if you have an issue inside, to please call the office to schedule an inside service. Unfortunately, you called back the automated number and that did not reach our office. At this time, we do have a service ticket in to try and change this message to better suit our practices. Please know that we are 100% committed to having a human experience at Colonial Exterminating. Our technicians will always go to the door and let you know they are present before beginning your treatment or inspection. They will always ask you if you are having any issues inside and treat your home accordingly. It was unfortunate that while we were speaking on the phone your call kept dropping and we were unable to have a solid discussion about the new system. Apologies if our discourse was interpreted as you stated above. We welcome all feedback but your feedback as a veteran customer is essential to us. As stated before, we hope we can work through this and continue to serve your pest control needs. Thank you for being a customer over the decades.
Mark Walls
Always a great job, 30+ years using this company
Provider response
Thanks, Mr. Walls! Appreciate your patronage over the decades!
Florence Kidd
the young man was good to talk with.
Provider response
Thank you, Ms. Kidd!
Tiffini Lands
Very professional, always on time and do a thorough job!
Provider response
Thank you Tiffini!
Janet Kelley
They take special care to keep pests away. Professional and thorough.
Provider response
Thank you, Mrs. Kelley!
Lamont Williams
Mrs. Williams of Bret Harte Drive had a good experience working with this company. She would definitely recommend them to friends and family.
Provider response
Thanks Lamont, give Mrs. Williams our best!
Chris Root (RootScream)
Great service and communication!
Provider response
Thank you Chris!
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