Provider profile

United Pest Control

4.7 stars from 61 customer reviews · 11834 Canon Blvd k4, Newport News, VA 23606

  • 4.7 out of 5 stars
  • 61 customer reviews
  • Newport News, Virginia
  • Open 5 days/week
4.7
Rating
61
Reviews
Yes
Claimed
Yes
Website

About this provider in Newport News

We are a family owned, top-rated pest and termite removal and extermination company in the Hampton Roads region. In business for over 29 years, we have been increasing our customer base year after year. We are rated by the BBB and hire local to Newport News, Hampton, and Williamsburg.

Pests handledtermitesbeespets
Praised forprofessionalknowledgeablefriendlypersonable
Methodsquarterly treatmentsduct cleaning
Safetythe materials they use are safehave no fear

Rating breakdown from customer reviews

4.7

61 reviews

5
54
4
4
3
0
2
0
1
3

Customer reviews for United Pest Control

LK

Lauren Kerlin

1y ago

We just switched to this company and absolutely love them! They do a wonderful job and truly care about their customers.

BM

Bonnie McPherson

1y ago

Keith came out to check for carpenter bee activity. He was very thorough, knowledgeable and professional. A pleasure to work with someone who knows his job! We highly recommend!!!

AD

Angelo Dart

1y ago

Great work on my inspection

PL

Pam Lucas

1y ago

This company far exceeds expectations in professionalism and personal attention down to the last detail. They were able to come out sooner than any other company, have been courteous, personable, and Mr. Lane himself actually called with a follow-up quote and made sure all questions were answered and provided excellent coverage for our home!! Can not recommend enough. There has been zero delay in communication and service.

C

Chantelle

2y ago

This company is amazing! They have been doing quarterly treatments on our residence for two years now. If you have children, pets or immune compromised family members, have no fear. The materials they use are safe. Communication is always top notch! It is an excellent veteran owned business with a strong emphasis on customer satisfaction. I strongly recommend this business for all your pest control needs.

Provider response

Thanks Chantelle! It was a pleasure seeing you again.

DM

Debra Murphy

3y ago

Keith is fantastic...very knowledgeable and informative regarding inspections and termites. Would recommend this company for inspections and pest treatments of your home.

AW

Anna Williamson

4y ago

I would highly recommend this company. The staff is so friendly! Very professional and great work. 5 stars for sure

Provider response

Thank you for your review and we appreciate your business.

ER

Elyse Rafacz

4y ago

Used them for the past few years and they have been great! Had trouble with ants and cicada killers before their service and not again since! Great service for the price! Couldn’t recommend them higher!

Provider response

Thank you for your review and we appreciate your business. Safe travel's.

CG

Christina Gaffos

4y ago

They have great customer service. Would highly recommend them.

Provider response

Thank you for your review and we appreciate your business.

CM

Caelyn Meseroll

5y ago

We had Keith come and inspect our house for termites and he was very friendly and helpful! He gave us a bunch of tips on what to look for in our next home and how to prevent certain things. Highly recommend!

Provider response

Thank you for your review, good luck in the future.

FF

Fred Foreman

5y ago

Great customer service for years, definitely give them a call.

Provider response

Thank you for your review.

EF

Eileen F

5y ago

Professional, responsive and friendly. They have come between quarterly visits as needed. Would definitely recommend!

Provider response

Thank you for your review.

RT

Ryan Tiedemann

5y ago

I was referred to united by a coworker and I have never looked back! Great service and always on time. Would definitely recommend!

RS

Rebecca Spencer

5y ago

We have been with them since we bought our house in the beginning of 19. Amazing job with duct cleaning, very punctual with the quarterly treatments. They even call to ask if it is OK to come early because they are ahead of schedule. No contract required. We even get the termite done once a year and they always send reminders ahead of when it is due. The only downside is getting someone to answer the phone in the office. Keith understands this an issue and generally calls to schedule the next quarterly once he is back in his car with his computer.

Provider response

Thank you for your review.

JM

JC Malensek

5y ago

This company has been amazing and effective! We have used them the last year and they really help out their customers and especially their military customers. couldn't suggest them enough!

Provider response

Thank you for your review and good luck in your travels.

JW

Justin Weisenborn

5y ago

We've used United Pest Control for the 4 years we've lived here. Keith and his staff are so wonderful! Very professional, friendly, and knowledgeable about all things related to pest control! In addition to doing quarterly sprays, they did our termite/moisture inspection when we bought our house, and again when we sold it. We could not speak more highly of them! Proud to recommend Keith to anyone needing pest control services. :)

Provider response

Thank you for your review, we appreciate your business and safe travel's west.

OS

Oconee SRO

5y ago

I worked at the Newport News Shipyard and noticed United Pest Control serviced the shipyard. This convinced me to use their services. I have been using them for well over 20 years and have never found an issue to complain about. Go ahead, show Keith a bug & he'll tell you everything you want to know about that bug; he knows his business - as does his technicians. Keith & I are Navy Vets; he gives us vets a great name. I believe the saying "hire a vet" and Keith is living proof why that is great advice.

Provider response

Thank you for your review and for your service to our great nation.

TP

Tim Ponshock

6y ago

This review is solely based on my inability to reach the company. Trying to stay local so I chose them based on great reviews. Called three days in a row during normal business hours and only got voicemail. I left one message and never received a callback after a week. Orkin or Terminix it is.

Provider response

We apologize for your inability to reach us. Looking back through our history, I was unable to locate any messages from you. If you would like to reach out to our owner, Keith Lane, through his cell phone, you can do so at 757-342-4888. Thank you for your review.

KW

Kelsey Wirtes

6y ago

I cannot fully explain how unsatisfied I am with this company, but I will try. We had three different companies come out for estimates and chose United because they were honest, kind, and seemed very knowledgeable compared to our other options. After spending nearly $6k to get rid of roof rats and have our attic and crawl space completely redone, we still have issues over a year later. I have had them back out months ago and they basically said they could not help and I had to install a concrete patio to prevent things from getting in my crawl space. They also have never showed up for the quarterly prevention we signed up for when we paid all that money. The company is unreliable, wasted a TON of my money which I didn't have to spend to begin with, and still has not solved ANY of my issues. Don't waste your time!

Provider response

My apologies for not responding more quickly as I must have overlooked this review. I'm sorry you have had a negative experience. If you would like to discuss your options, please contact Keith Lane at 757-342-4888.

PB

Pamela Banks

8y ago

Don't return calls from the desk of Amanda.

Provider response

Hello Pamela...our office has been having an on going issue with our phone services through our current phone carrier. We will be switching carriers at the end of this month due to the issues we have been having. Perhaps your message was not received by Amanda due to these issues. With that being said, as the business owner, I can assure you that Amanda returns every call she receives and is very well liked by all of our customers. She is in the office 6 days a week to keep my business running smoothly. I'm very sorry that you felt the need to write a poor review, as it is our goal to keep our customers happy and help them in any way we can.

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Treatment and cost guides before you call

Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.