National Exterminating Company Inc

I think as a company, you should probably teach your Employees defensive driving. I am not sure who the NASCAR racer you have driving this truck on 10/27/25 @ 5 pm, the way he is driving is unacceptable. License plate number #KWK8740. Could have cause an accident. I have video as well.

*no stars* We never saw any technician but we keep getting bills and water bugs and beetles. Not interested in service from this company. Have requested cancelation.

Cancel my service - the youngest me gate open and my dog ran away and nearly got into a fight with a pit bull. Do not bill me for this service

National canceled my termite bond after 21 years. I had my crawl space encapsulate 4 years ago and my technician said my company had dine a wonderful job. Everything was to industry standards. Now all of a sudden after my yearly inspection, National can no longer insure my home. Customers beware!!!!!!!

I was misled by National Exterminating! I recently canceled services after being a customer for over 5 years because I didn't feel confident their technicians were spraying and inspecting my property. I immediately hired a new company and was notified termites were present. National claims if termites are discovered they will treat your property this is not true! As a Disabled Veteran I feel this company has taken my money and not performed the services I paid for.

I was referred to National by my neighbor. I had them out this past Fall and they did a good job, but I will never use them again. I made an appointment directly with the technician through text for 5/17 and he never showed up and never called to let me know he wasn’t coming. I waited over an hour and even texted the tech to see if he was just running behind. There was no response back. I finally heard back on Monday (5/19) and was told they were sick on Friday. I understand we all get sick, but where is the communication with their clients. A supervisor could have called me and let me know the tech wouldn’t be making it out. When I called on Tuesday Laura told me it was the tech’s responsibility to notify the clients if they couldn’t make the appointment. She also said they would talk with that tech about the situation. Laura made a new appointment for 11am two weeks later (5/31). The day of the appointment I prepared my home inside and out to do a thorough treatment since I was already 1-2 months behind on service. Well, 11am came and went with no one showing up again and no call. I unfortunately called Monday after hours and just left a voicemail to have someone call me back. Tuesday at about 10:30am I decided to call them again to speak with a manager. The front desk told me Laura was busy and would call be back soon. I received Laura’s call at 3:15pm. I asked her why no one showed up again for my appointment that weekend and she proceeded to tell me my appointment was canceled on 5/27. She proceeded to check the system to find out that the office manager was doing something on my account that day and my appointment was canceled. Obviously frustrated that this has happened and is now the second time they haven’t showed up I asked her how this happened and she responded saying it was an accident. She then proceeds to tell me that we should just not set up any future appointments since they couldn’t “make me happy” and the next earliest appointment was over a week away. Even though they were the ones that screwed up twice now. I advised Laura “how hard is it to please a pest control client; you make an appointment and you show up. Obviously that seems hard for your company to do. And it really shows customers what kind of company you are for just giving up and losing them as a customer instead of trying to make things right and rectify the problem.” I never once raised my voice or was unprofessional in any of my phone conversations with anyone at National. They need training on professionalism. What kind of company makes you feel like you did something wrong when it was their incompetence and lack of communication?!?!?! I will never recommend National to anyone I know. If I could give zero stars I would.

Technician showed up for service, but we were never notified of the appointment. Tech didn’t even bother knocking or ringing the doorbell. I only realized she was there due to the sound of a web brush against my window at 830am. I then noticed that she was driving a sedan instead of the typical truck with proper equipment, and asked what she was going to spray with. She informed me that she was planning to use a gallon sprayer for the exterior treatment on our house. Very unprofessional, unprepared, not properly equipped to do the job, and discourteous to us by showing up unannounced and going ahead doing a halfway job without telling us she was even there.

Jason has been our technician for many years since being with National Exterminating and have been satisfied with his service until today. He was about to finish up treating the countertops and cabinets in the kitchen when I asked him if he had sprayed outside across the deck where it meets the house. He said he did but I said I didnt see him out there or any wet spots to which he abruptly replied "I can promise you I did!" then said "I'm done here!" and was on his way out without finishing the job in the kitchen. I asked him to finish up and again he rudely said "I'm done here!" and stormed out taking the bait stations and traps with him which he was supposed to leave when finished and sarcastically said "Have a nice day!". I was stunned at his reaction, I don't know why he got so angry. I wasn't accusing him of lying, just asking if he had done it but I guess he took it that way. I would've taken his word that he did but instead he suddenly reacted in a totally unprofessional way and left. I don't know if he was having a bad day but his attitude and reaction was totally uncalled for. I have already contacted National to report the incident and was told someone else will come back Tuesday afternoon to finish what Jason didn't. This was very unfortunate, I'll see how it works out but we may be looking elsewhere for service.

This company scammed me and my husband Pedro Leon out of $12k+. They initially did termite treatment and crawlspace fungus treatment. 1 year later, they say that the crawlspace needs to be partially encapsulated and a $6k dehumidifier needs installed. They said that partial encapsulation would not void out termite warranty. So I paid them to do this. I had contacted them numerous times in the past stating that the dehumidifier appears to not be working properly and every time they came out they stated that there was nothing wrong due to normal moisture levels found in wood. 2 years later, they now want to come back out to do fungus and termite treatment again stating they they found fungus and significant moisture in wood. They want to give me a new quote. How can this be when I have paid these people $12k plus yearly warranty and maintenance? I also have been telling them that the dehumidifier was not working properly. Don't be fooled by these people. They have a scam going on.

I just purchased a home in Newport News and the seller previously used this company. I thought I would have a positive experience. However, the technician came to my house unannounced (no one told me the inspection was scheduled for that specific day) and after he “so called” conducted the inspection, he left. I’m really not sure how he performed an inspection when the gate to my backyard where crawl space access is located was locked. He mentioned it was unlocked but I locked my gate two days prior to him showing up (after the landscaper finished my yard). Then hours later I am emailed a report with “not at home” written in the customer signature field. When I called the company complaining, I was told to speak to the technician. The technician ended up calling me back and after I questioned how could he conduct an inspection when my gate was locked and asking why he listed I wasn’t at home on the report when I clearly was (I answered the door when he rung my doorbell) he replied he did the inspection and he was sorry for lying on my report. First and foremost, you showed up unannounced. Then you stated you had access to my crawl space when you didn’t. And lastly, you purposely lied on on a report listing I wasn’t home when I was and didn’t even bother to go over the report with me. Please help me understand why you would do any of this? This is a huge red flag for me and I cannot do business with a company I cannot trust. I will go elsewhere for my termite & crawl space inspections.