About this provider in Virginia Beach
Welcome to Universal Pest & Termite, Inc., your trusted partner in pest control services in Virginia Beach. We specialize in ant control, rodent elimination, bed bug treatment, roach control, mosquito management, spider control, and pest exclusion services. As a family-owned business, we have safeguarded over 100,000…
Rating breakdown from customer reviews
4.8
1,073 reviews
Customer reviews for Universal Pest & Termite, Inc.
Kat T
He was amazing! So friendly and helpful!! His name is Scott.
Shalleen-Kaye Jones
Great experience with David Shafer! Knowledgeable, on time and efficient!
Todd Garrett
Dave Shaffer did a great job on our service
Jody Brinkley
Our technician Stephen is excellent. He takes his time and does a thorough job spraying and servicing our quarterly pest control. He has a nice demeanor, is a friendly guy, and does a great job.
Tim Mertz
Casey was the best! Super efficient and made sure to cover all the areas we were worried about.
Anne Goodwyn
Great initial pest control visit from David Shafer at Universal. He showed me a hole that was allowing animals into my crawl space and sealed it up along with fumigating and spraying. Thank you!
Provider response
Thank you for the great review! We’re glad David Shafer was able to not only provide a thorough pest control treatment, but also identify and seal an entry point into your crawl space. That extra attention to detail can make a big difference in preventing future pest problems. We appreciate you choosing Universal Pest & Termite and look forward to keeping your home protected!
kristen olsen
David Shafer was the gentleman that came to our home this afternoon. He was so polite and knowledgeable. Did a very thorough job, inside and outside of our home. Knocked all of our spider webs down that we couldn’t reach and made sure to get every nook and cranny!
Provider response
Thank you so much for the wonderful review! We’re thrilled to hear David Shafer was polite, knowledgeable, and thorough with both the inside and outside of your home. Taking care of those hard-to-reach spider webs and making sure every nook and cranny is treated is exactly the kind of attention to detail we strive for at Universal Pest & Termite. We truly appreciate your business and your kind words about David!
Tj Bartakke
David Shafer was the man. Very friendly and efficient. Took great care of everything
Provider response
Thank you for the great review! We’re glad to hear David Shafer provided friendly, efficient service and took great care of everything. David is a valued part of the Universal Pest & Termite team, and we appreciate you trusting us with your pest control needs!
Evelyn Davis
Casey always shows up on time, and is very courteous and informative. She checks everything and sprays the inside and outside of the house very well. I hope she will continue to be my service provider from now on. Thank you for the great service.
Provider response
Evelyn,<br>Thank you for taking the time to offer input on your experience with Brandon. We will pass this along to him. Thank you for choosing Universal Pest!!
Alexandra Funsch
David Shafer was a huge help with me deciding to sign on with Universal Pest & Termite. He answered all my questions and is very friendly! The price is also very reasonable.
Provider response
Thank you so much for taking the time to share your experience! We're thrilled to hear that David Shafer was able to answer all your questions and help you feel confident in joining the Universal Pest & Termite family. Providing friendly expertise at a fair, reasonable price is what we strive for every single day. We’ll be sure to pass your kind words along to David! Welcome aboard, and thank you for trusting us with your home!
Stephen Hutchens
Jimmy was Great
Provider response
Thank you so much for the 5-star review! Jimmy is a valued member of our team, and we’re thrilled to hear he took great care of your home. We'll be sure to pass along your kind words to him! Thanks for choosing Universal Pest & Termite.
John Young
Steven is AMAZING!!!!! He services our office and he really does great at his job….
Provider response
Thank you so much for the amazing review! We’re thrilled to hear Steven has been doing such a great job servicing your office. Providing reliable, professional pest control with excellent customer service is always our goal at Universal Pest & Termite. We’ll be sure to share your kind words with Steven — he’ll truly appreciate it. Thank you again for trusting our family-owned team with your pest control needs!<br>
Fred André
Great service and expertise from the person who came in, Mr David Shafer. He provided me with explanations and very good practical advice. I definitely recommend.
Provider response
Hi! Thank you so much for taking the time to leave this wonderful review! We are thrilled to hear about your experience with David Shafer. David takes great pride in not just treating homes, but taking the time to explain the process and provide practical advice so our customers feel confident and well-informed.<br><br>We truly appreciate your recommendation and look forward to keeping your home protected!<br><br>— The Team at Universal Pest & Termite
Sabrina
Schafer was great, explained exactly what he was doing and how it will help. Was rly quick abt it too.
Provider response
Thank you for the great review! We’re so glad to hear Shafer took the time to explain the treatment process and how it would help, while also providing quick and efficient service. We truly appreciate your feedback and thank you for choosing Universal Pest & Termite!
Torrence
Shafer did a quick and easy service! I’m glad to have had his hel!
Provider response
Thank you for taking the time to leave us a review! We’re so glad to hear Shafer made your service quick, easy, and hassle-free. We’ll be sure to share your kind words with him. Thank you for choosing Universal Pest & Termite—we appreciate your trust and look forward to protecting your home for years to come!
Steve Sideri
Shafer: fantastic!
Provider response
Thanks so much for the fantastic review, Shafer! We’re thrilled to hear you had a great experience with our team. Thanks for choosing Universal Pest & Termite!
Anthony Rodriguez
Shafer did a great job walking me through his treatment approach and process, while educating me on the different considerations he has while through different exterior and interior spaces. Great service and very knowledgeable!
Provider response
Thank you so much for your thoughtful review! We’re thrilled to hear that Shafer took the time to walk you through his pest control treatment plan and explain the reasoning behind each step, both inside and outside your home. We believe an informed customer is a confident customer, and it’s great to know his knowledge and attention to detail made such a positive impression. We truly appreciate your support and thank you for choosing Universal Pest & Termite to protect your home in Hampton Roads!
Kenya Nesbit-Manns
David Shafer did a wonderful job. He explained everything in great detail and informed me of what was needed.
Provider response
Thank you so much for the fantastic review! We are thrilled to hear that David took great care of you and made sure everything was clearly explained. Taking the time to walk our customers through what’s needed is a top priority for us, and we'll be sure to pass along your kind words to David. We truly appreciate your business!
Keith Klein
Project Overview I rarely leave negative reviews, but after spending nearly $16,000 with Universal Pest & Termite, Inc., I feel others deserve to know about my experience. I hired them to remove a serious rat problem and encapsulate my crawl space. The salesperson, Brandon, did an excellent job explaining the process and setting expectations. Unfortunately, almost none of those expectations were met once the work began. Communication Issues The project started late, and throughout the job there were multiple days when no one showed up without any communication. I repeatedly called and texted Brandon looking for updates, but getting a response was difficult. Eventually, I had to contact his supervisor just to get the project moving again. Work Quality When they finally said the work was complete, I decided to inspect the crawl space myself. I’m glad I did. I found areas where insulation had not been installed correctly and sections that had been completely missed. To their credit, they agreed the work was incomplete and came back to fix it. However, it makes me wonder if those issues would have ever been addressed if I hadn’t crawled under my house myself. I also discovered ductwork that had been knocked down during the job. Despite reporting it, no one came back to repair it, so I ended up fixing it myself. Pest Control Results What has been even more disappointing is the pest control service that was supposed to follow the encapsulation. Since the project was completed, I’ve actually seen more rats than I ever did before, along with an increase in bugs. I eventually started treating the property myself because I wasn’t seeing results. On the few occasions they claimed they came out to spray, the visits lasted only a few minutes. It takes me nearly one hour to thoroughly treat my property’s perimeter, so it’s difficult to understand how an effective service could be completed in such a short time. Final Verdict This entire experience has been frustrating from beginning to end. For the amount of money I invested, I expected professional communication, quality workmanship, and reliable follow-up service. Instead, I had to constantly follow up, inspect their work myself, point out incomplete items, and even make repairs on my own. I hope Universal Pest & Termite, Inc. takes this feedback seriously and improves its communication, quality control, and customer service. As for me, I cannot recommend them based on my experience.
Provider response
Thank you for speaking with us! We appreciate you taking the time to talk with Brittany to discuss your experience and outline a plan to get this taken care of for you. Delivering high-quality service and total customer satisfaction is always our top priority. We look forward to executing our plan and earning back your 5-star trust! Please don't hesitate to reach out directly if you need anything else in the meantime.
William Carstens
Steven did a fantastic job and was very knowledgeable.
Provider response
Thank you for your kind words! We’re thrilled to hear that Steven provided fantastic service and shared his knowledge throughout your visit. At Universal Pest & Termite, we take pride in delivering professional pest control solutions and exceptional customer service to families across Hampton Roads. We appreciate your support and look forward to helping protect your home for years to come!
Reilly Bowman
Very personal. Great service with an amazing price point.
Provider response
Thank you for the wonderful review! We’re so glad to hear that you received such personal service at a great value. At Universal Pest & Termite, we work hard to provide exceptional pest control solutions and friendly customer care at an affordable price point. We truly appreciate your support and look forward to serving you again in the future!
Patrick Ricucci
Scott took his time and went above and beyond with my service.
Provider response
Thanks so much for your wonderful review! We’re thrilled to hear Scott took the time to go above and beyond during your pest control service. Providing thorough, attentive care is exactly what we strive for, and we’ll be sure to share your kind words with him. Thank you for trusting Universal Pest & Termite to help protect your home—we truly appreciate your support and look forward to serving you again!
Tyler Kelly
Steven was absolutely amazing extremely professional and knowledgeable!
Provider response
Thanks so much for your fantastic review! We’re thrilled to hear Steven provided such an amazing pest control experience. His professionalism and knowledge are exactly what we strive to deliver to every customer throughout Hampton Roads. We truly appreciate your support and look forward to protecting your home for years to come!
Ashley Lewantowicz
Steven did a really thorough service for us!
Provider response
Thank you for your 5-star review! We’re so glad to hear Steven provided such a thorough pest control service. Our team takes pride in delivering detailed, reliable pest control solutions that help protect homes and families throughout Hampton Roads. We truly appreciate your trust in Universal Pest & Termite and look forward to serving you again!
Reggie Banks
Brandon and and Steven were awesome.Top notch
Provider response
Thank you for the wonderful 5-star review! We’re delighted to hear Brandon and Steven were awesome and delivered the top-notch pest control service you deserve. Our team is committed to providing reliable, professional pest control solutions for homeowners and businesses throughout Hampton Roads. We truly appreciate your support and look forward to protecting your home again!
Carla Pottle (Joni)
Stephen was fantastic!! What a breath of fresh air after working with another company that was just ripping us off. Stephen was very informative and answered all my questions. I feel confident in the work he is doing and look forward to future visits. Stephen is a friendly and kind young man. I would highly recommend Stephen and Universal for pest control.
Provider response
Thank you so much for your incredible 5-star review and for trusting Universal Pest & Termite with your pest control needs! We’re thrilled to hear that Stephen was able to restore your confidence by providing honest, informative, and professional service. Taking the time to answer questions and ensure our customers feel comfortable is exactly the level of pest control we strive to deliver throughout Hampton Roads. We’ll be sure to share your kind words with Stephen. We truly appreciate your recommendation and look forward to protecting your home for many years to come!
Tim Erskine
Stephen was quick, efficient and very friendly.
Provider response
Thank you for your 5-star review! We’re so glad to hear Stephen provided quick, efficient, and friendly pest control service. Our team is committed to delivering the high-quality service our customers throughout Hampton Roads deserve, and we’ll be sure to share your kind words with Stephen. Thank you for choosing Universal Pest & Termite—we truly appreciate your support!
R M
Scott is my technician, and is always early if not on time. He’s polite & friendly and always conscience of covering his feet and trying to be neat in my home. It’s Nice to have the same consistent technician every quarter when I am serviced.
Provider response
Thank you for your kind review! We’re thrilled to hear that Scott continues to provide the reliable pest control service you deserve. Having the same technician visit your home each quarter helps us deliver a more personalized experience, and we’re glad Scott’s punctuality, professionalism, and attention to detail have made a positive impression. We truly appreciate your trust in Universal Pest & Termite and look forward to continuing to protect your home with dependable pest control service throughout Hampton Roads!
Maya
Stephen was an amazing help! I recommend him! Very friendly and helpful!
Provider response
It’s always a pleasure to hear from happy customers like you! Our staff takes great pride in delivering thorough, reliable pest control solutions with no long-term contracts. Knowing you’re satisfied tells us we’re on the right track. Thank you for letting Universal Pest & Termite be your trusted partner in protecting your home.
Colin Warren
Stephen was a great technician. He was friendly, open, honest, and did a great job asking questions and very knowledgeable about his recommendations.
Provider response
Thank you so much for the fantastic review! Stephen is a prime example of what we strive for every day—friendly, honest, and truly consultative. We don't believe in just giving generic recommendations; we believe in asking the right questions to understand exactly what your home needs. It’s wonderful to hear that his knowledge and open communication gave you complete confidence in his recommendations. We appreciate your trust in Universal Pest Control and look forward to serving you next time!
Other providers in Virginia Beach worth comparing
Accel Pest & Termite Control
4.9 stars from 4,155 reviews.
1236 Jensen Dr, Virginia Beach, VA 23451
RIDD Pest Control
4.8 stars from 2,031 reviews.
1427 Air Rail Ave, Virginia Beach, VA 23455
Orkin
4.7 stars from 1,958 reviews.
5717 Thurston Ave Ste A, Virginia Beach, VA 23455
Go-Forth Pest Control
4.9 stars from 1,742 reviews.
1431 Air Rail Ave, Virginia Beach, VA 23455
Terminix
4.8 stars from 1,576 reviews.
2709 Sonic Dr, Virginia Beach, VA 23453
Aptive Pest Control
4.4 stars from 1,350 reviews.
5305 Cleveland St, Virginia Beach, VA 23462
Mitchell Pest Services
4.9 stars from 1,259 reviews.
4604 Pembroke Lake Cir #104, Virginia Beach, VA 23455
Senate Termite & Pest Control
4.6 stars from 1,107 reviews.
4912 Rutherford Rd suite 102, Virginia Beach, VA 23455
Pest control near Virginia Beach compare other Virginia markets
Back to all Virginia Beach exterminators or the full Virginia directory.
Treatment and cost guides before you call
Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.