Provider profile

Orkin

4.7 stars from 1,958 customer reviews · 5717 Thurston Ave Ste A, Virginia Beach, VA 23455

  • 4.7 out of 5 stars
  • 1,958 customer reviews
  • Virginia Beach, Virginia
  • Open 7 days, Early hours, Evening hours
4.7
Rating
1,958
Reviews
Yes
Claimed
Yes
Website

About this provider in Virginia Beach

With over 120 years of experience, Orkin is one of the longest-standing pest control companies in America, trusted by homeowners and businesses nationwide. Our expert Orkin Pros provide customized pest and termite control solutions, ensuring your property is treated for pests year-round. Orkin offer

Pests handledcockroachestermites
Praised forprofessional

Rating breakdown from customer reviews

4.7

1,958 reviews

5
1,678
4
149
3
25
2
32
1
74

Customer reviews for Orkin

MW

Michael Webster

10mo ago

The division that was responsible for my area is probably the worst customer service I have ever experienced not only are they unprofessional but that also lack the basic skills of scheduling according to who I spoke with there is only a 3 day window of advance notice that a tech will be able to service your home which I received a text less then 12 hours of notice an a email of the same time frame notice also when you set up service I was told I would have a follow up appointment within 30 days

Provider response

Hello Michael,<br>We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to make things right. Please give us a call at (757) 938-7134 to determine how we can

JW

Jonathan Wells

9mo ago

I paid for a treatment specifically for roaches, which included interior service. However, the technician never entered my home. Instead, I was later informed that the technician was instructed to perform a mosquito yard treatment in late October — which was not the service I requested. My appointment was scheduled for 4:00 PM. I received an email stating that the technician was outside, which was not accurate, followed by another email 20 minutes later claiming the service was completed. When

Provider response

We're disappointed to hear about your experience. Jonathan please contact us at (757) 938-7134 to discuss this further.

DS

Denver Slusher

10mo ago

The show up unannounced. They have been told repeatedly that I need to be notified when they are coming so I can make arrangements for them to gain access. The service manager had told me he was going to replace my crawl space door with a new one, that never happened. I paid for material, twice the amount that was actually used, and not refunded the difference. I was also told when I paid the 10k for their services that I was covered for 5 years, also not factual.Just please call me and make arr

Provider response

Hi Denver <br>Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling (757) 938-7134 to speak with a customer care representative about your recent experience.<br><br>

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Treatment and cost guides before you call

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