About this provider in Virginia Beach
Aptive Pest Control in Virginia Beach, VA provides dependable residential pest control services tailored to homes throughout the Hampton Roads area. Our Virginia Beach team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your…
Rating breakdown from customer reviews
4.4
1,350 reviews
Customer reviews for Aptive Pest Control
Stacie H
Every single employee of Aptive (Nasir, Richie, Logan and most recently -Isaac to name a few) that we have had interaction with have been phenomenal. Superior customer service and the treatments actually work. Highly recommend!!
Provider response
Hi Stacie, <br><br>Thank you so much for your fantastic feedback! We’re thrilled to hear Nazir delivered on his promise and helped get those pesky flies under control. At Aptive, we take pride in providing effective solutions and honest communication, so it’s great to know you’re impressed with our service. Your 10/10 recommendation means a lot to us, and we’re grateful to have you as part of the Aptive community. We look forward to continuing to protect your home with the same dedication!<br><br>-Jasmine
cra70g guesst
Jordan who did my service was provided exceptional service
Provider response
Hi there, <br><br>We’re thrilled to hear that Jordan provided exceptional service! At Aptive, our service professionals take pride in delivering thorough, reliable, and friendly care, and it’s wonderful to know that made a difference for you. Thank you for trusting us and for being part of the Aptive neighborhood!<br><br>-Jasmine
TCJT -11
Our service tech was Richie and he did a very thorough job. Richie asked a lot of questions to get a better understanding of our needs. I would highly recommend Aptive as a service and ask for Richie. Great job Richie!
Provider response
We’re thrilled to hear that our team did a fantastic job and provided excellent service for your home! Your satisfaction means a great deal to us. Thank you for choosing Aptive to handle your pest concerns. We look forward to continue keeping your home protected against unwanted pests for years to come!<br><br>-Alexis
Drew Smith
Great service, friendly and professional.
Provider response
We’re so glad that our service professionals made a positive impression with their friendly and professional care, Drew! Your confidence in our team is incredibly rewarding. Thank you for letting Aptive handle your pest concerns. We're grateful to have you with us!<br><br>-Alexis
Tonya Williams
Very thorough job.
Provider response
Hey, Tonya!<br><br>It’s fantastic to hear our service professional provided a thorough treatment. Your satisfaction is incredibly important to us, and we are so grateful you’ve chosen Aptive to protect your home from pests.<br><br>-Alexis
Sheilah Beckman
The technician did a great job as always.
Provider response
We’re thrilled to hear your service went smoothly, Sheilah Beckman! Our team works hard to provide careful and reliable care, and it’s wonderful to know that our effort showed. Thank you for trusting Aptive with your home's pest control needs!<br><br>-Alexis
Dottie Stone
Aptive has always been a great service. They are punctual when they schedule their appointments. They take care of our needs and we highly recommend their services.
Provider response
Hi Dottie, <br><br>We’re so glad to hear you’ve had such a great experience with Aptive! Being punctual and making sure your needs are fully taken care of is exactly what our team strives for on every visit. Your recommendation truly means a lot to us and motivates us to keep delivering reliable, attentive service. Thank you for trusting Aptive with your home, you can always count on us to keep it handled.<br><br>-Jasmine
Jamet Horton
Professional, great communication and knowledgeable as always!
Provider response
Hi there, <br><br>We’re so glad to hear you consistently experience professional, knowledgeable service with clear communication! At Aptive, we take pride in making sure every visit is handled with care and attention, so our customers can feel confident their home is fully protected. Feedback like yours inspires our team to keep delivering reliable, thorough service, because with Aptive, you can trust we’ve got this handled.<br><br>-Jasmine
A Norton
The things Aptive has going for it : 1. Communication. They text and email so you don’t forget your appt. 2. The techs are professional and cordial My issues with Aptive are: 1. Their door to door sales men don’t really explain what each level of membership means. 2. You never have the same tech so you always have to explain your space and bug issues. 3. My biggest Peeve: They do not give you a specific time or time window on your appt day so you are strapped to your house.
Provider response
Thank you for taking the time to share your experience with us, A. We’re glad to hear you’ve had positive interactions with the service professionals and found the communication helpful leading up to your appointments.<br><br>However, we also appreciate you outlining the areas where things haven't met expectations. We understand how frustrating it can be when details around service options aren’t fully clear, when you need to re-explain your concerns with different service professionals, and especially when appointment timing leaves you feeling tied to your home without a clear window. Your feedback highlights how important consistency and clear expectations are.<br><br>Please email socialmedia@goaptive.com with your service address and any additional details you’d like to share so our team can review your experience a bit closer and see how we can help. We're here for you!<br><br>-Alexis
Meghan Woodcock
Did a great job in communicating. Was fast and efficient and friendly.
Provider response
Hi Meghan,<br><br>Thank you for sharing your experience! We’re thrilled to hear that our team was able to communicate clearly while providing fast, efficient, and friendly service. At Aptive, we take pride in making sure every detail is handled so our customers can feel confident and at ease. Your feedback reminds us that our promise is delivered with care, and with Aptive, we’ve got this handled every step of the way.<br><br>-Jasmine
Myriam D Compton
Great work !
Provider response
We’re thrilled to hear you’ve had such a great experience with our service, Myriam D Compton! It’s wonderful to know our professionalism has made a positive impression. Thank you for choosing Aptive to handle your pest concerns. We truly appreciate having you with us!<br><br>-Alexis
D Aah
Exceptional customer service! Easy sign up.
Provider response
We’re so glad to hear that you've been satisfied with our service, D Aah! Delivering reliable care and keeping you informed every step of the way is always our goal. Thank you for choosing Aptive to handle your pest concerns. We truly appreciate having you with us!<br><br>-Alexis
Richard
Excellent service! 10 out of 10. Very professional, thorough and added very good photos! Highly recommend to anyone who wants effective, reliable and quality service
Provider response
Hi Richard, <br><br>Thank you for sharing your experience! We’re thrilled to hear that our team provided professional, thorough service and kept you informed with detailed photos. At Aptive, we take pride in making sure every detail is handled so our customers can feel confident and worry-free. Your recommendation means a lot to us, and with Aptive, we’ve got this handled every step of the way.<br><br>-Jasmine
Danna Laurie
Great service as always from my Aptive technician Trini!
Provider response
Thank you for taking the time to share your experience with us, Danna Laurie! We’re glad our team’s professionalism, thoroughness, and attention to detail stood out to you. Every treatment is designed to be effective, informative, and respectful of your home, and it’s great to know that effort was reflected in your service. We appreciate your confidence in Aptive and the opportunity to handle your pest control needs!<br><br>-Alexis
Jim (The Compound)
Very professional told us when he was on the way, arrived timely , completed all detailed service, provided pictures of work in progress in all areas and discussed expectations for next service date !! Excellent customer service!!
Provider response
Hi Jim, <br><br>We’re thrilled to hear you had such a detailed and positive experience! From timely communication to providing updates and photos, it’s great to know our service professional delivered the level of care and transparency we aim for at Aptive. We take pride in making sure every pest concern is fully handled and that you feel informed every step of the way. Thank you for trusting Aptive, we’re always here to keep everything handled with the same level of service and attention.<br><br>-Jasmine
Virginia Zillges
The rep said he sprayed around the house for waterbed/cockroaches. I had ground bees I needed managed which I told him by text and in person. Your representative said that you don’t handle bees & that our property is too close to the water for chemicals. Couldn’t you remove the nest? I’ve had three yard helpers refuse service because of those bees. I specifically asked the rep twice to go into the second room in the basement to check the mouse and rat traps. He did not. He identified a dead mouse in the basement and showed me but did not remove it.
Provider response
Thank you for sharing your experience with us, Virginia. Aptive does not provide treatment for bees since we do everything we can to protect our pollinators. However, we do offer services for wasps, yellow jackets, hornets, and mud daubers. Ultimately, our professionals cannot take any active stinging pest nests with them, as they pose a serious hazard while driving. <br><br>You are also correct that, for legal reasons, we must maintain a distance of at least 30 feet (sometimes further) from any standing water, depending on local and state regulations. We want to ensure your account reflects the service performed and address any other concerns you have. Please reach out to us at socialmedia@goaptive.com with your service address so our team can review the details and assist you directly. We would love to have a better understanding of the situation and help in any way we can!<br><br>-Alexis
KW
They trick you into a 2 year commitment and then do a crap job. Literally watching the guy right this moment sit in his van listening to music after doing a quick walk around the house, skipping detached garage and not doing anything else with yard. 5 minute treatment, 15 sitting in van just to say he was here. The treatments do work when they do a thorough spray but completely hit or miss as to what kind of worker you get each time. Save your money!
Provider response
We’re sorry to hear about your experience and understand why this would be frustrating, especially when expectations around service time and thoroughness aren’t met, K. Consistency and clear communication are important to us, and we really want to ensure that your concerns about the treatment are carefully reviewed. Please reach out to socialmedia@goaptive.com with your service address and any additional details you’d like to share so our team can take a closer look. We are here to help!<br><br>-Alexis
paula riley
I wasn’t home and didn’t know you were coming. I’m not sure exactly what you did, since the backyard door was locked and the front of my condo involves 1 door and 2 walls. The garage door was closed. What exactly did you do to justify a $100 charge?
Provider response
Hi Paula, <br><br>Thank you for sharing your feedback. We’re sorry for any confusion regarding your recent service and understand your concerns about the treatment and charges. At Aptive, we strive to provide thorough and transparent pest control, even when homeowners are not present, and we want to ensure you feel confident in the work performed. We’d like the opportunity to review the details of your service and clarify exactly what was done. Please reach out to us at socialmedia@goaptive.com at your earliest convenience so we can address your concerns and ensure your home receives the care it deserves.<br><br>-Jasmine
Felix M Rodriguez
The person who came was very nice and professional but couldn’t perform a full service due to the weather. I need to scheduled a re-application appointment.
James Keegan
They get you to sign a contract, promising the world. They showed up once for the initial treatment and then said they came back, but the cameras didn’t show them nor did I hear them and I was home when they “came”. Then you are stuck paying off the initial discount. Your credit card will not help either since you signed a contract. STRONGLY recommend NOT to even talk to them!
Provider response
Hi James, <br><br>Thank you for sharing your experience. We sincerely apologize for the frustration and confusion you’ve encountered. At Aptive, we take concerns about service quality and communication very seriously, and we are committed to ensuring our customers feel confident and supported throughout their service.<br><br>Please reach out to us at socialmedia@goaptive.com so we can review your account and see what we can do to assist. Our goal is to make things right and ensure our customers receive the reliable, thorough service we stand behind.<br><br>-Jasmine
Taylor Oxee
Horrible customer service. When we signed up for the service we were told we could cancel at any time with no cancelation fee and did not see any such fee when we signed the contract. After a couple of months of the service not working we decided to cancel instead of throwing $75 a month away on a service that was not working. When I called to cancel was told I was being assessed a $199 early termination fee and then then charged me my monthly $75 on top of it and hang up on me every time I call to try and get it resolved. Do not do business with this company. They will only come between 8-5 Monday through Friday which is great if you do not work but if you do they do not accomodate.
Provider response
Thank you for sharing your feedback with us, Taylor. We’d like the opportunity to review your account and address your concerns directly. Please email us at socialmedia@goaptive.com with your service address and any additional details so our team can follow up with you.<br><br>-Alexis
Kati Surdyka
I would give 0 stars if I could. Aptive is a complete scam. A salesperson came to our door promising thorough lawn treatment, spider control “at the source,” and regular removal of webs. In reality, technicians spent less than five minutes at our property and only removed webs during the very first visit. We signed a one-year contract under the impression we would be billed quarterly and that all interim services were included. Instead, we were charged $139 every single visit—seven times in 12 months. I am currently disputing those extra charges. On top of that, at least five scheduled appointments were complete no-shows. I would call to reschedule, only for the same thing to happen again. Completely unreliable and dishonest. My advice: avoid Aptive at all costs.
Provider response
We’re sorry to hear about your frustrations and appreciate you taking the time to share such detailed feedback, Kati. We’d like the opportunity to review your account closely so we can better understand what happened and provide support. If you could please email us at socialmedia@goaptive.com with your service address, our team will be glad to assist you directly.<br><br>-Alexis
Matthew Crodick
I wouldn’t recommend to anyone im stuck in a contract for a service that does nothing to the bugs in my yard. If you sign up it has a 300 dollar cancellation charge. When they come they dont leave any trace that they had been there so you dont really know if they came or not
Provider response
Thank you for sharing your experience with us, Matthew! We’d like the opportunity to review your concerns and ensure your service is addressed properly. Please email us at socialmedia@goaptive.com with your service address so our team can help. We hope to hear from you soon!<br><br>-Alexis
B. Blais
This company is without a doubt, the worst customer service I have experienced in this area. I paid for a contracted service that was only performed once, despite multiple scheduled appointments. They fail to notify you before they don't show and they arbitrarily schedule appointments that they then cancel. The company is 100% focused on selling contracts that you have to pay to cancel ($199 cancellation fee) and not performing the contracted service. Do not listen to the salesperson and read the full contract...buyer beware.
Provider response
Hi there, <br><br>We're very sorry to hear about your experience and understand how frustrating it must be to feel let down—especially after making a commitment based on service expectations that weren’t met. At Aptive, we strive to deliver dependable, professional service and clearly communicate every step of the way, so it's disappointing to hear that we missed the mark. Your feedback is being taken seriously, and we’d like the opportunity to make this right. Please reach out to us directly at socialmedia@goaptive.com so we can personally review your account, address the missed visits, and work toward a resolution that reflects the level of care you deserve.<br><br>-Jasmine
Tonya Goba
7/22/25 Service tech comes out let my mother know that they can’t do the inside due to the sprayers are broke. This is the first service and this is the reason why we got the service so I don’t understand why it’s not unacceptable to make sure that your equipment is working properly before you come out to a home. The tech did do the outside of the home but could not do the inside and we had to call and have it rescheduled to come. To do the next day Hopefully this one works when they come out. I did talk to someone on the phone thankfully he put me on stat so that we can get service tomorrow7/26/25
Provider response
Thank you for sharing your experience with us, Tonya! We understand how important it is for your first service to go smoothly, especially when interior treatment is a priority. We appreciate your patience and are glad to hear a follow-up visit was scheduled promptly. <br><br>If you have any additional concerns or need further assistance, please don’t hesitate to reach out to us at socialmedia@goaptive.com. We’d be happy to help with anything we can!<br><br>-Alexis
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