Provider profile

RIDD Pest Control

4.8 stars from 2,031 customer reviews · 1427 Air Rail Ave, Virginia Beach, VA 23455

  • 4.8 out of 5 stars
  • 2,031 customer reviews
  • Virginia Beach, Virginia
  • Open 5 days/week
4.8
Rating
2,031
Reviews
Yes
Claimed
Yes
Website

About this provider in Virginia Beach

At RIDD Pest Control Virginia Beach, we specialize in protecting your home from a wide range of pests with reliable, eco-friendly solutions. Our certified technicians are equipped with top-quality eco-friendly products that are both effective and safe for your family and pets. Whether you're dealing with ants…

Rating breakdown from customer reviews

4.8

2,031 reviews

5
1,171
4
40
3
8
2
4
1
64

Customer reviews for RIDD Pest Control

ET

Erkan Turkmen

6d ago

Don't get scammed all positives seem fabricated, read negative feedbacks to know what this company is Update!! Update!! No company can get that much positive feedback in that short time. Still still trying to charge me don’t.! I told you to CANCEL all agreements you made me sign without making me read anyting as of 06/30/2026 Don't ever call me or contact me not accepting anything your fabricated contracts. Your tecnician lasy to open a backyard door, and don't think if he/she is a really a tecnician. Bank notified Federal Trade Commission notified Google notified for fake/paid feedbacks BBB notified, RIDD score is 1.34/5 Since google feedbacks are fake sales rep asking you to look at this. Sales represantative, Adam never mentioned 18 months contract or early termination fee. You didn't made any service to my property, don't ever come back again to SCAM me more. Your reviews are also seems fake, if you really a good pest control company I didn't need to leave you this feedback. Account manager Nova still waiting for the video your sales rep explaning me the contract. You are nothing but all liars!!! As erlier notified as June 30, cancel all services and contract I'm not accepting previous contract you SCAM me and nothing afterwards. It seems I'll see you in court, and seek my legal rights on every platform available especially for the whom you already SCAMMED in similar ways. This company is a total SCAM, stay away. They charge you for a service they never do and trying to charge more, when called you are learning that they made you sign 18 months of contract with a early termination fee. This is the direct definition of SCAM, ne service just pay what they want, made customer sign something without giving any tangible details. I'll eloborate the feedback and add more of my expereience when I have time. For now Stay Awayy they are just SCAM SCAM SCAM

Provider response

Hi Erkan,<br><br>We have reviewed you account on file. We can see that the contract signed and welcome call completed both mention 18 months as the contract length. We have these tools in place as an effort to be as transparent as possible when providing services. Looks like we completed your first service on 5/25/26. Since you are on a quarterly place, your next service is due towards the end of August. However, if you need an additional service between now and then, please give us a call! We can schedule a complimentary reservice for you to ensure everything is taken care of. We hope to hear from you soon!

JH

Jennifer Hinson

7d ago

I strongly do not recommend Ridd Pest Control. We set up a contract with them in August of last year, which ended July of this year. I paid for this contract up front in full with a check. However, without my knowledge and consent or any form of notification, Ridd decided before our contract ended to change to a new contract on a monthly basis. Plus without any authority were making withdrawals out of my bank account. I discovered this balancing my business checkbook today. I was charged for June, July, and August having had no service. Mind you my contracted ended in July so June and July was already paid for. I got all my money back, but at first Ridd was only willing to refund me for August.

Provider response

Hi Jennifer,<br><br>In the signed customer contract is does state that after the term of the contract is realized, the account moves to month to month. This gives customers flexibility on their account. It also states that to cancel an account, a customer must call in to do so. It looks like you spoke to your account manager and the account is now closed. We are sad to see you go but wish you well in your future endeavors!

CS

Carolyn Susan Holcomb

7d ago

The insect trreatment results seem effective. We appreicate that Adem came when he was expected. However, the closed gates were left open at his departure. We have animals & it is critical that all gates are left as they were found. We would love to leave Adem a tip on the next visit if this one issue is resolved. Thank you

EM

Edilma Martinez

8d ago

Jaden was very communicative and thorough. While on shift he ran into issues notified me about them and was able to resolve expeditiously and efficiently. Amazing job Jaden, continue to crush it!

RB

Rachel Brown

8d ago

I am not happy with the RIDD Pest Control first of all the sales person that came to my house told me a bunch of lies and then told me that one thing was included, and then when I called the sales department, they said nothing of the sort….. They told me I had to pay 249 to cancel the service and then I call and they say 399. I feel like this is misleading ….. I am not happy. Please read the fine print because this sales person lied to me. I wish I known this before I signed up for the service worst customer service experience ever calling and trying to get something done.

Provider response

Hi Rachel,<br><br>We see that you signed up for a Pest Snake 4 subscription. This means that we treat your home for general household pests and provide snake prevention. Both of these services are done on a quarterly schedule. This is all outline on the contract that was signed. The contract also outlines the early cancelation fee if a customer cancels before the term of the contract is realized. Please call us if you have further questions!

NY

Nate Yohe

9d ago

James did a thorough job and I appreciate the attention to detail.

CL

Courtney Lee

10d ago

My review is a little different- the service was great and so is the communication with the techs. My issue lays within the billing and contracts department. On August 9th 2025, my husband and I were approached by the sales rep. We signed a 12 month with 6 seasonal package…. Paid in full for the year. Dates of service were August 2025, October 2025, December 2025, February 2026, April 2026, and June of 2026. Well I received an email this morning stating my payment was received. I sat there thinking to myself… what payment? So I went digging through every email I got from them. Turns out I have been charged since June 2026 (which I already paid for in August of 2025), July, and August and didn’t receive any services in July or August, nor did I sign another contract to continue their services after my last service in June. I read through the contract I signed and it says nothing about auto renewal and I was told by the sales rep that I would have to contact or be contacted to renew my contract. I have not had the opportunity to talk to the account manager due to me finding out about this today (August 9th). I will update this review once I call and talk to the company tomorrow (August 10th). Update: I called this morning to try and get this problem fixed. And I was told since a sales rep forgot to add my discount that I was practically out of luck. I was given a small partial refund ($20/$75) for June 2026 that I paid for in August of 2025. I was then given a full refund for July. I asked for the refund from August since I have no services scheduled and didn’t want any more services scheduled and was told no (no date scheduled in the portal or communicated to me/ messaged to me through text like normal)…. So I’m being charged for services I will not be receiving… which is fraudulent. Do not recommend this company.

Provider response

Hi Courtney,<br><br>We see that the contract signed was for a 12 month term as we do not offer 6 month contracts. You are on a RIDD Package 6 seasonal. This means that the mosquito service is performed from March to October (the season) while the pest and rodent control is performed year round. The service frequency is bi monthly due to the subscription that was signed up for. We are glad to hear that the service and techs have done a excellent job for you! Please call us if you have any further questions.

KH

Khadijah Hart

10d ago

Ruby was AMAZING! she explained everything, answered all my questions and was super nice!

SF

Sherri Froias

11d ago

Happy with the service. Dorvenst Clermont was our provider of service.

ST

Susan Tuck

12d ago

Our technician was very thorough. He worked hard and steady. Letting us know what he was doing as he was getting it done. Excellent service.

SC

Stacy Cain

12d ago

Isaiah did an excellent job and was very courteous!

RS

rose sanches

12d ago

Very nice and professional, gave me a good price for the service I would call this company again for sure

AC

Art Carpenter

13d ago

Technician showed up in brutal heat to treat the property as proscribed. No complaints and was done in 30 mins!

MT

Maureen Thornton

13d ago

Very personable. He did a very thorough job.

CJ

Carolyn Jobst

13d ago

Someone needs to call me about my contract 🙏

Provider response

Hi Carolyn,<br><br>We double checked your account and can see that we billed the amount that was matched on the contract that was signed. We do not see any overcharge on the account. Nonetheless, if you have any further questions, please give us a call! We would love to resolve any questions or doubts that you have. We hope to speak to you soon!

CP

Cheryl Powers

13d ago

Very good service. Adam too his time and went out of his way to provide us with our problem areas.

AF

A. Finley Wade

13d ago

Extraordinary service. He stayed un vibtact with meto let me know hiS arrival time.. Asjed pertenant questions, did everything that he said he would do and exokained the entire process.. He was "Polite and charming. I am extremely pleased with his service!"

BC

Bettina Coghill

13d ago

Always polite and thorough not to mention very helpful!

ST

S T

14d ago

Jaden did a fantastic job today. He communicated his arrival time clearly and walked me through every step of the process. He explained the treatment procedures, which insects would be affected, when I would start seeing results, and when he would return for a follow-up. He was incredibly professional and knowledgeable, and you can truly tell he enjoys his work. I will definitely be using this service again and will be referring them to others!

CD

Carson Dean

14d ago

James, was very nice and he was only here to treat ants on deck. James did extra by spraying and treating foundation around house and clean spider webs out of windows. Told use we would have our next visit for everything in 2 weeks. Thanks James. Was also nice and not scared of dog

MS

Meredith S.

14d ago

Salesman going door to door continues to knock on door when we have a no soliciting sign clearly posted. Refused to leave quickly when I said I’m not interested in services.

Provider response

Hi Meredith,<br><br>Our representatives are expected to be courteous, respectful, and to leave promptly when a homeowner declines to speak with them. We’re sorry that this did not happen in your case. We appreciate you bringing this to our attention and will address it with our team to help ensure this behavior is not repeated.

TP

Theresa Pollard

14d ago

Great information and very friendly and fast service! Will recommend Ridd to all our neighbors!

Provider response

Hi Theresa! Thank you for taking the time to leave a review. I’m happy we were able to provide excellent service and helpful guidance.

PB

Paul Bennett

14d ago

Great thorough and professional application.

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