Bug-Masters LLC

Provider response

Thank you so much for the kind words and for trusting us since you moved in in 2023. We’re thrilled to hear our team — and Jon — have been personable, professional, and prompt; I’ll be sure to pass your praise along. We appreciate the recommendation and look forward to continuing to take care of your home.

Provider response

Thank you, Catherine! We're glad our team provided quick and efficient service. We appreciate your feedback and look forward to serving you again.

Provider response

Thank you for the glowing review and recommendation. We're glad John was able to resolve the ant issue, provide consistent inspections and timely notices, and make payment and cancellation easy for you. We appreciate your trust over the past two years and wish you the best with your move. If you need service at your new home, we'd be happy to help.

Provider response

Thank you so much for your five years of loyalty and for the kind words. We’re thrilled to hear our service and communication have been easy and reliable for you. We look forward to continuing to serve you—please reach out anytime if you need anything.

Provider response

Thanks so much for the kind words, David. We're glad John was able to help you tonight and we'll pass along your praise. If you need anything else, please reach out.

Provider response

Halie,<br><br>This interaction had nothing to do with my business. I was not in uniform and was present as a private individual handling my own account issues.<br><br>I had been in the Verizon store for several hours resolving matters related to the outage and transferring lines. When you entered, you appeared visibly frustrated and asked loudly if anyone worked there. A representative immediately responded and got up to assist you.<br><br>I clearly stated, “You get more with honey than vinegar.” When you asked who made the comment, I acknowledged that I did. At your request, I attempted to hand you my business card, at which point you realized I was not a Verizon employee.<br><br>Shortly after, you began raising your voice and accusing me of harassment. I was not near you other than briefly when you requested my card. The majority of the time I remained seated with Verizon associates addressing my own account.<br><br>The way you conducted yourself that day came across as hostile and disproportionate to the situation. I exercised my right to speak and did not threaten or harass you in any way.<br><br>It is unfortunate that a brief exchange has been escalated publicly and connected to my business when it had nothing to do with it.<br><br>I stand by my character and the facts of what occurred.

Provider response

Thank you for your kind words! We're thrilled to hear that John provided courteous service and met your expectations. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future.

Provider response

Jimmy, the owner of US Nails on Rosmond Road, I requested that you refrain from posting reviews under a fictitious account. You did this to protect your identity and ensure that I didn’t realize it came from you.<br><br>Now, let’s discuss your experience at Bug-Masters. Despite your previous positive experiences with my company, you have recently posted a negative review, alleging that I withheld your payment for pest control services rendered at your home. However, I have evidence to refute these claims.<br><br>During our initial inspection, I discovered that your home’s sanitation was subpar, a fact that was not disclosed before my initial visit and the main reason you had a pest problem. Furthermore, I have body cam footage that serves as proof of the services & inspection provided.<br><br>Upon receiving your review and the false accusations regarding my handling of your payment, I have personally conducted an audit of your account. It is important to note that you failed to pay me for eight months after the initial service. However, you eventually paid up, and then you went another six months without making any further payments.<br><br>Therefore, I cannot support your claim that I am holding your money. In fact, I did the right thing by not canceling your contract and holding you accountable for your delinquent account. The only reason I did not take further action was due to the strong relationship I have with your family and the multiple accounts we have with them. As a business owner, I am bound by contracts, and I have thoroughly reviewed the contract with you. It explicitly states that you have the right to cancel or communicate with my company at any time. However, texts and emails are not considered valid forms of communication.<br><br>Since multiple family members have this contract with me, I also explained this to you and one of your family members to assist you in the process. I even offered to transfer the remaining services to another contract, so you would be responsible for them. Your family member agreed to help you out, but you are now claiming that I am trying to hold your money. This is a false statement.<br><br>I am surprised that you would have the audacity to write a review, given your notorious history of delinquency. Furthermore, your staff forced me to undergo surgery after receiving multiple pedicures from you, which resulted in an infection on both my big toes. I had to have surgery on the affected toes, and the salon’s improper technique and care during my pedicure led to a two to three-week absence from work. I never made a negative review, because I valued our relationship and things happen. However, I am now considering whether to take the high road or to post pictures, including screenshots of my toes to show your future clients what they can look forward to. <br><br>In conclusion, I have grounds for slander because all the statements you made about holding your money are false. In fact you still owe and as for yelp. They are all past client just like you.<br><br>In The Future Please Be Better & Have Integrity <br>

Provider response

Thank you for sharing your positive experience with Bugmasters! We're thrilled to hear that John was able to effectively address your cockroach problem and that you found our service worth it. Your recommendation means a lot to us, and we appreciate your trust in our team. We’re here for any future pest control needs you may have!

Provider response

Thank you for your fantastic review, Angela! We're thrilled to hear that you found our service informative and thorough. Your recommendation means a lot to us, and we're glad we could assist you promptly. We strive to provide reasonable pricing and excellent service for our customers. If you need anything else in the future, feel free to reach out.

Provider response

Thank you for your wonderful feedback, Barbara! We're glad to hear that Jon was able to assist you quickly and effectively, and that you appreciated our team's professionalism and friendliness. Your recommendation means a lot to us, and we look forward to serving you again in the future if the need arises.

Provider response

Thank you, Jasmine! We’re thrilled to hear that you have had such a positive experience with Bug Masters and appreciate your kind words about our team and services. It’s fantastic to know that our treatments are making a noticeable difference in your home. We look forward to continuing to provide you with the same great service in the future. Your recommendation means a lot to us!

Provider response

Lynn,<br><br>We sincerely apologize for any frustration caused during our recent interactions. Our goal is to maintain clear communication and provide effective resolutions. We understand there were concerns regarding your mother's legal agreement, and we regret any distress this situation has brought.<br><br>Please know that all communications were documented, and my office manager was present during the call for transparency. It’s important to clarify that legal agreements require proper documentation, such as proof of power of attorney, to process cancellations. When such documentation was not provided, we found it necessary to record the conversation for legal accuracy and protection. While we respect your desire to cancel your mother’s services, outstanding account matters such as remaining services and delinquency must be addressed. This has now been forwarded to our collection attorney, and you will receive formal legal notice accordingly.<br><br>Additionally, repeated personal contact after a request to cease is concerning, and we kindly ask for professional boundaries to be maintained.<br><br>We genuinely valued your mother's respect and satisfaction with our services. Moving forward, we aim to uphold professional standards and ensure fair treatment in all interactions. Thank you for bringing your concerns to our attention, as they help us improve our service.<br><br>Sincerely,<br>Jon Tari<br>Owner<br> <br>PS I don’t need AI to write my reviews for me. If you notice I always write a lot and tell the whole story. I have no need to lie and I am educated enough to do so. That’s why I don’t need anything given to me I actually work for it 😉

Provider response

Thank you for your wonderful review! We're thrilled to hear that Mr. Taris provided you with excellent service and was flexible with his time. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to helping you again in the future!

Provider response

Thank you for your positive feedback! We're thrilled to hear that John was able to assist you promptly and professionally. Your satisfaction is our priority, and we look forward to serving you in the future.

Provider response

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service. It's our priority to address any issues and ensure your satisfaction. We look forward to continuing to work with you!

Provider response

Jean & Lorrnell Lazarre from Dundee Lane in Va . beach. The problem sir wasn’t the products , but the ability for you to pay your bill on time and how you treated my staff and the abuse language you used. At no point in time should any person be that why while conduct business. Thank you again for another review

Provider response

I wasn’t rude to you at all. I was trying to explain what is allowed to do a proper flea treatment and the laws we must go by. When any client tells me that they want what they want , because they are paying for it. I find that client wreck less and not a good fit for my company. Companies have a choice just like clients do too.

Provider response

Ms. Moore, I am so glad I have everything recorded as I never stated what you are claiming. I never said “ you people “ at any point in time. Actually, you stated it and I jumped in and told you I didn’t say that and not to put words in my mouth. I also, informed you I was out in the field on the eastern shore. I tried my best to help and you got combative when I confirmed you consistently are behind in paying your bill and the late fees where valid. You then started to tell me the things I had to do under the law. Since , you did over talk me I did raise my voice so you could hear me and stated I was ending the conversation and to place all your concerns in writing and we would get back to you. It’s very apparent you have an entitlement complex and I must advise you in life you get more with honey than vinegar.<br><br>As your comment about the bill and the print out. Per your agreement you signed it must be requested in writing. So sorry you were having a bad day and I hope yours gets better.

Provider response

No ma’am it was you that was rude to me over the phone and very threatening and told me you wouldn’t pay the bill. When I explained to you that you signed an agreement that stated that the termite warranty must be canceled 30 days before the anniversary date. Let me please remind you I took over your termite warranty from Basic Termite even though you paid them earlier in the year and my company never received any compensation for that years warranty. I would hope someone at your age would understand that when a contract is signed it binds both parties to keep everyone honest. Im so sorry you failed to cancel within the guide lines. The warranty/contract was never canceled within the allotted time frame therefore you were charged for the next years warranty. What is disgusting is I try to help clients everyday and if it doesn’t benefit them they write nasty half truths to hurt my livelihood to prevent me to feed and take care of my family and employees. Please have integrity and follow the contract you signed. Happy Year and I’ll see you soon since your file will now be sent to my collection attorney for both agreements you signed :)

Provider response

Thank you for the review and I’m so sorry that it has come to this. I hope everyone that reads this knows and understands that I will take a person to court if you do not pay your bills. Everything that you said is false and just way to get out of a bill. Your husband Larry keeps calling my office threatening me on what he is going to do. Since, this is online now I will kindly ask you and your entire family to stop calling me and my office. If it continues I will see you in court for another matter. Have a great summer and thank you for your business and review.<br><br>Jon

Provider response

Mrs. Leah Rose,<br><br>I want to first start off by saying we never had any issues until the end were you didn’t want to follow the agreement you signed. I tired everything I could you make you happy to even coming to your home to pick up the cancellation letter. Which in your agreement states to send certified mail. I went above and beyond and came to your home to pick up the letter. You just recently changed your review after not having service with us since June 2018. So when you changed your review I did what any owner would do and reach out to see why it was changed and how I could make you happy. Instead you were extremely rude and hung up on me. People that don’t work for themselves don’t understand how hard it is and the real effects reviews have to another’s livelihood. I wish you and your family the best and sorry again for having integrity as I promised you I would have always.