BioShield Pest Control

Great customer service. Highly recommend

For some Reason this company got my credit card info and charged me for services I never used. I don’t even use this company. Will be calling to dispute the charge and report to BBB

This place doesn’t tell you about contracts. We advised the lady on the phone that we are MOVING. So we needed to get some spray done to our house to make sure nothing crawls around when we are ready to rent it. When the tech came he too was shock he said if you guys are moving why did you ask for month to month huhhhh no we didn’t. So we basically was put in a contract and was told to pay , mind u this was the next day no good customer service to say oh no ok for that we can not charge you the fee to cancel since Ms lady did not tell us about no contract.

Signed up for a monthly treatment plan and did not see them show up once on my outdoor cameras. I attempted to call to cancel numerous times and could never get ahold of anyone. I eventually cancelled my card that they were charging to and they sent me to collections when I refused to pay.

Always do a great job take there time Ben if you are not home I could see the guy on my camera

Every single bug issue that I have had with my house since we bought it has been fixed by these guys. Cockroaches? Gone. Wasps? Dead within a day. Ants? Ain't seen them since BioShield came by. Spiders? Good luck getting rid of those around here, lol! But seriously, they're good at their job and will come out within a couple of days of making a call, no extra charge. They have cheap monthly plans that are contracted year by year, with one up front charge depending on the type. They do termite prevention too! (They do offer discounts for military folk). Highly recommend these guys if you need pest control for your house in the Virginia Beach area.

Had a contract for a year and I canceled due to one of the techs was below of the standard procedures to protect my lawn and house

Horrible service, came out once! said they came out two other times but didnt realize i had cameras and had proof they never showed up. Then wanted $100 to cancel even though they lied and didnt uphold their end of the contract. DO NOT BUY!!! The walking sales associates are nice but thats about it.

The only good treatment I saw from them was the first one after a whole year contract. They didn't show up. Didn't communicate once. They conveniently only showed up while I was at work and clearly did not do any work as there were spider webs on my front door that weren't treated and they couldn't have even treated around my house without me being there to let them through the fence. I wouldn't be surprised if they showed up, rang the bell, saw no one was home, sent a receipt of service, and left. Do not use them! I had a pest service before them that was AMAZING. These guys are likely a scam and explains why the company keeps changing hands and titles.

Expensive, over-priced service that you could do yourself with insecticide from Lowe's. Pushy sales people who just want commission from the contract.

I called to cancel pest control services and asked what else I needed to do to get it canceled besides the call to cancel. Was advised that it was all set up for cancellation. A month later i get billed - I call and they say that their protocol is to follow up on the cancelation to confirm I wanted to cancel and that they don’t cancel unless I confirm (never-mind my calling to cancel to begin with). Then i’m told it will take $104 to cancel on top of the charge after the cancelation. Not a pleasant not transparent experience and waste of time.

After the first visit we were never notified when they would come until a day or two prior. When the guy showed up he made a stink about spraying in the house even though that was the only service we requested. I had to follow him around the house and he had an attitude and asked if he had to spray every room when he walked in it after I said that's what we paid for. After the ONE time they sprayed inside they randomly show up without notification to spray the outside. We canceled the service yet somehow we have been charged REPEATEDLY and they still randomly show up and spray our yard outside!!!! HORRIBLE SERVICE When my husband calls he gets a run around if and when someone answers the phone. We are going to our bank to stop payment and if advised we may take this to our lawyer as the company came without knowledge or permission to our property after we canceled. The actual chemical or whatever they use is completely ineffective as well! We seem to have more mosquitos and spiders around our home than before. My kids are always covered in bug bites and now ticks.

We have had Bioshied pest control for several years and have always been very happy with the service, the employees, and the results. The company has now been bought by another company, but I have not reason to think my opinion will change. A new technician, Richard, preformed our service today and was very knowledgeable and polite. He answered all of my questions and was very thorough with the service. I highly recommend Bioshield for anyone looking for good quality pest control.

Casey comes every quarter to apply pest control and I have had very few problems with crawling insects in my home or around my property perimeter. Anytime I call with questions or issues they are very responsive and helpful. They are willing to re-treat when needed no charge. Been with them for years and I’m very happy with their service

This is the second time Mr. Rawles has come to our home to exterminate in the home. He is extremely professional, knowledgeable and very efficient. He educated his customers as he sprays and I appreciated that very much. He was not only able to identify the problem but with in a day of his visit we began to see major results, it’s been 2 weeks since his visit and the appearance of hugs has significantly reduced. The products are edible grade and extremely safe but they have worked wonders, Mr. Rawles is amazing!

Purchased this service from a walking salesperson, who was by far the best part of the company. I moved in my new construction home in May and started my contract in June. The first treatment they came out and sprayed my home and stained my gutters and windows. I called and the tech came back within a hour "supposing to fix the problem" however when he came back asked did I have windex to clean my windows. I provided him with my windex and he then started smearing my window and saying this was the best he could do. I called back spoke to the manager who in Va Beach who stated that he would personally come back out and inspect and fix the problem. He NEVER showed up. They sent another tech out to spray and I informed them I do not want them using the same product on my house when they have not fixed the issue from the first service. I have only had my home treated once but continue to be charged. My new gutters as well as my windows have stains that I have not been able to remove and no one has returned my calls or address my concerns. I continue to call just to get promises of results but have yet to receive them. I do not recommend this company!!!!!!!! Also none of the services that was promised by the salesperson were honored! (removing of webs during treatment, etc)

I am HIGHLY disappointed in the way this company handled my situation. We have been using this company since March 2021. We have had no issues until today. We signed a contract for bi-monthly treatments, the tech we signed with SPECIFCALLY mentioned the treatment targets water bugs along with a bunch of other insects. We were told if we saw more than an occasional pest to call and we will get a complimentary re treat. I called yesterday because we have noticed multiple water bugs in our home over the past week. They said they could have someone come out this morning 9/1 between 8am-12pm. I called at 11 am and asked for an ETA because I had to leave work to meet them and let them in my home. I was informed that the tech was in Norfolk and would make it to my home in Portsmouth. The lady I spoke with ( who's name I can not remember) said she wasn't sure about what time he would make it because " we set the schedules, it is up to the techs to make it on time". I asked if she could call the tech and verify because I have to leave work. I was put on hold and then when she picked up the line she said that she had to cancel my appointment because the tech called in sick. If the tech called in sick I should have been notified a lot sooner than an hour before my given time frame was over. I should have never had to call to find out my appointment was cancelled. When someone calls in sick it is the company's responsibility to call the customer and notify them. I asked if someone else could make it out today ( since we are leaving town tomorrow morning) she told me no one could make it today because they do not do same day appointments... I don't think my appointment qualifies as a same day appointment. Nothing was handled. I then received an e-mail and text message cancelling my appointment AFTER hanging up. Get a better person to answer the phone because this person had no professionalism and clearly did not try to fix the issue.

The salesman came to our door and made an offer hard to refuse explaining to us that it was a month to month agreement and we can cancel at any time to have our yard sprayed for mosquitoes and bugs. Our first few months went by and we didn’t notice much of a difference with mosquitoes but we did notice less spiders. So we decided to cancel and my husband called and the lady said we were locked in until March of this year and we had to continue our services until then. He explained as soon as the contract is over we wanted to cancel and the lady agreed to put that in the notes. Every single time they came by to spray they were rude and looked like they hated their job. Today they came by unbeknownst to us and decided to spray the front yard without warning and didn’t even spray the backyard because it wasn’t accessible. But the charges are definitely there for the full price. If you are looking for a pest control service definitely look elsewhere.

A door to door salesman offered a great deal for what sounded like a good value. I agreed to give them a try. I signed up on the companies iPad and was told they would send me my account info and contract electronically, expected an email or text with a copy of the contract and all the account info and terms and conditions. It has been more than 60 days and I have not received any information to include; contract, account info, Terms and Conditions, warranty etc. nothing in email or snail mail. I did receive automated texts (2) letting me know when they would come and spray the exterior of my home and yard. I tried calling their customer service number more than 10 times over the course of 30 days. No one answers their phone, you get put on hold for more than 10 minutes and give up, or if you call after hours you get the voicemail and can leave a message. I emailed customer service and am still waiting for a reply. I have left numerous voice mails asking for a call back with my account number. I cant go online and pay my bill without the account number. This company is pathetic, a complete rip off. Borders on being a scam. What ever treatment they are applying to my homes exterior and yard is worthless, the bug populations has not gone down, if anything it is worse. two treatments and almost 90 days later and now I am hiring another company to come in and correct the problem. I wouldn't be surprised if they dilute their spray solution and it is completely ineffective. Do not just avoid this company... run from this company. I will update my review if I ever hear from anyone and resolve this.

DO NOT LET THE YOUNG GUY TRICK YOU! The guy was a good salesman, but to be honest, the customer service in this company needs a lot of training! The guy who came to my house had an attitude like "whatever" and when I called to schedule a service, I was told the person in my area was going to call me back to schedule it... an hour and a half past and nobody called me! I had to pay a $200 fee to cancel their services. I had Evergreen Pest, they were 10000 TIMES MUCH BETTER! I'm going back with them again!

This company is a scam and please avoid at all cost!!! They came to my home with an amazing deal and a sixty day money back guarantee if I was not happy with the service. The first technician came with paperwork with my signature on it, from a contact I didn’t sign (they must have taken my signature from the tablet that I signed stating that I wanted the 60 day trial) saying that I was contracted in for a one year agreement. He started spraying the outside, I asked him to hold on for a few minutes while I ran inside to do something, because I wanted him to spray a few specific spots and when I came back outside he was already in his truck down the street leaving the neighborhood. I tried to call and cancel because of that incident and was told that it would be $100 to cancel service. I am frustrated with this company! They will get their payment eventually. Please don’t be like me and get stuck in a contract that you can’t get out of!

I initially appreciated my decision to go with BioGuard (joined November 2018); our technician, Nick, was fantastic and there were never issues scheduling appointments. My trust in them began to dwindle, however, this past spring when I recommended BioGuard to one of my employees. An issue was wrongly diagnosed, poorly treated and is still ongoing. Aside from poor service, there has been a lack of communication and follow-up on the company's side. I chose to take this information in but continue to make my own assessment (aside from my willingness to work with my employee's assigned technician who initially missed the severity of her pest issue.) I made my wishes extremely clear to the scheduler I spoke with, Alex. My appointment came and went with the work only being half completed as the technician did not treat the inside of our house. More importantly, however, he lied about his true identity as he was the service technician I stated was not allowed at my house. I told the office that he provided a false name. Management, of course, was not at the office. I asked for a call back by 12:00 (provided 2.5 hours for a response). I still have yet to hear anything and am not only frustrated, but concerned at the nonchalant response of a company to a client who feels violated and lied to. I hate speaking poorly of any company, but BioGuard has made me nervous as an individual and weary as a customer to the point that others should be aware.

I feel like they don't even deserve even ONE star! Do not under any circumstances give them your bank information. I had charges & money taken directly out of my bank account even after I canceled services because the service was AWFUL. They kept charging my account, then they took out a lump sum of $258 from my bank account without any warning! When I called to investigate, I got transferred to a voice mail. When I called again, they hung up on me. I'm calling the BBB about this. They are crooks!! The worst thing is that they still have my bank account info. I am fearful that they will just help themselves to more money. Also, their service was a joke. The serviceman would call me & cancel all the time, and when they did spray, he did so in about 3 minutes. He did not take any time to do monthly inspections at all. Also, READ THE FINE PRINT. It is almost impossible to cancel services. They will bill you for the remaining services WITHOUT doing the service. Madness. I can't believe any of this is legal. I may have to call an attorney. Save yourself the headache and DO NOT use this company!