BACK BAY PEST & MOSQUITO

Technicians were friendly and helpful and got the job done. So excited to hang out in the back patio this evening and enjoy the weather pest-free!

Matthew did a superb job! As always, very professional and personable. Thank you.

Shawn is polite and very knowledgeable.about this busines.He’s the person that I rely on for my home inspection and service with this company. He is very friendly and trustworthy

Matthew was great. he was courteous, thorough, and professional...

Carl is awesome!

Drevon is good at what he does and very thorough and professional.

Always great service

Fantastic tech and pleased with my service and results.

Jacob is an excellent technician, Very kind, professional and thorough.

Karl the technician was incredible! Very knowledgable and incredibly effecctive - 6 stars if could!

We have had a contract with Back Bay Pest & Mosquito for several years but recently needed their help with a rat problem in our crawlspace. Our technician, Zach Horne, was outstanding! He spent two days here sealing up every single possible point of entry. Thorough, neat, exceptional customer service! Zach took time to show us areas of concern and explained everything he was doing to ensure we no longer have an issue. People don't like to think they have a 'rat' problem, rather it's just mice. But it appears the roof rats are endemic to most of Virginia Beach. We stopped the problem before it affected our home, HVAC, plumbing. We can't thank Zach enough for his addition to detail and his stellar work ethic!

Always pleasent and kind. Does a wonderful good for us every visit. Thank you so much for your time, knowledge and care.

He was timely, polite and friendly.

If you want a pest company that has your best interest in mind and the experience to back it up. Give Back Bay Pest a call. Easy to deal with

Connor Ferris from Back Bay Pest Control provided exceptional service during his recent visit to my home. His friendly demeanor immediately put me at ease, and his professionalism was evident throughout the entire process. Not only did Connor effectively address the pest issue at hand, but he also took the time to explain the treatment plan in detail, ensuring I was informed every step of the way. His attention to detail and commitment to customer satisfaction truly set him apart. Overall, I highly recommend Connor Ferris and Back Bay Pest Control for anyone in need of reliable and friendly pest control services.

Tech was very personable and helpful. He actually read the notes on my account and called to let me know he was coming instead of knocking at my request. Very quick and thorough. Exactly what I have been looking for

Great Technician!

I selected this company based on their excellent google reviews, submitted an online request and someone followed up with me by phone on 9/29 to schedule an appointment. A man showed up about an hour and a half earlier than our appt, I happened to be working from home that day so this was ok, he explained he didn't have a crawl space suit so he couldn't go in our crawl space, but could go ahead and take a look at the house. After discussion of services, etc, he said he could return on Thursday at 1 with a suit to inspect the crawl space and get us a quote for services. He input the appt in his phone and left, never taking a look at the house. I figured he would just do it when he returned Thursday, however he skipped our Thursday appt with no call/no show. Have never heard back from the company. Very disappointing as it seems customer service has disappeared overall from many businesses. No follow up, nothing. I thought about calling the company back, but at this point first impressions are everything. Had they realized they missed an appt, called and apologized, I would have happily rescheduled.

He was here for 13 minutes. Never asked if I wanted the inside treated and when I went to look for him he was already gone. Says he checked bait boxes but not sure how he could have done everything that was said to have been done in that amount of time. Also, wouldn’t the chemicals he put down just have been washed away in heavy rain that we experienced shortly after?

I was being charged for a service that wasn't being completed. Bait stations and traps were not being checked.

Back Bay did not perform the repairs they said in their own estimate that were needed and still billed us for the full estimate. They tried to jack up the house without lifting the house under load bearing walls which did not work. $2880 in work essentially wasted.

I reached out to Back Bay Pest & Mosquito to come examine my home because I heard great things about this company. The tech came out to my home and was very knowledgeable, professional and informative. I liked the service I received from the tech and wanted to use your services; however, I never received a quote. The tech told me he would email it to me. I even reached out a few days after the tech came to my home via email to the office to let them know I never received a quote and they told me they would follow up with the tech and have him reach out to me and I never received a call or anything. I am disappointed because I really liked you all and wanted to use your services.

I was turned off immediately by their poor customer service and lack of professionalism. I requested a consult at a specific time to ensure that I would be home and have my concerns addressed. The technician stated he had a cancellation so he was wondering if I was available. I informed I was not, and he made certain remarks about traffic, etc, etc ( clearly he was ready to end his day) and jokes that were tasteless. I called the office to cancel and the girl on the phone did not care at all about my concerns. I'd rather go somewhere that feel valued as a customer and have my time respected.

No matter how much the service techs come out and spray there will continue to be bug, it also hard to get Back Bay to work with your schedule in the evenings.....

Called and asked about getting quote for removal of moles from yard. Had to call back next day and again was told would get a call back. On third day someone called and said I would have to call a landscaping company. I have 2 other local companies arranged to come and give me quotes for mole issues.

The people are thorough and honest compared to Critter control. The prices are more affordable too.