About this provider in Sterling
Fox Pest Control - Northern VA provides free inspections and same-day service for pest and termite control in the Northern VA area. Since 2012, we’ve served more than 50,000 families, helping them control everything from rodents to roaches, and mosquitoes to millipedes … and so much more! Over the years, Fox has…
Rating breakdown from customer reviews
4.5
834 reviews
Customer reviews for Fox Pest Control Sterling
Aaron Davenport
Daniel is an outstanding technician (based upon 2 decades of using a pest control service on multiple properties) - extremely polite, knowledgeable and professional - goes the extra mile to ensure customer satisfaction and clear communications!
Provider response
Hi Aaron-<br>Wow—what an incredible compliment, thanks! Coming from someone with so much experience, that really means a lot.<br>Thanks for sharing!<br>Cortney G.<br>Customer Relations Team
A S
Dazman stopped by today for my quarterly pest control service. He was friendly, efficient, personable, thorough, and professional, and he even updated me twice on his potential arrival time (as opposed to some businesses who provide an 8-hour window and don't let you know when they really are on their way). I hope he becomes my regular quarterly service person!
Provider response
Hello A S!<br>Thank you so much for your positive review! We are so happy to hear that you were pleased with us. We are So grateful for our awesome customers like you!<br>Thanks for being a part of our Fox Family!<br>Emily Sonnenberg,<br>Customer Success Team
Joel Benson
always good about coming on the date scheduled and always communicating when at our home
Provider response
Hi Joel-<br>Thanks for your feedback! We’re happy to hear our team is keeping you informed and arriving right on schedule—it means a lot to us!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Gussie Wilson
Corey was very Professional & did a through examination of my basement & family room. He determined where mice seem to be & treated the areas. I appreciate his knowledge. He explained everything. I’m happy with his service. I especially appreciate that he place the bait stations outside around my house. Hopefully, all critters will stay away.
Provider response
Hi Gussie,<br>We're glad to hear you were pleased with Corey's attention to detail during your service. Our technicians work hard to become experts in this field, so it's always rewarding to hear from satisfied customers. Thank you for sharing your experience and trusting your home to Fox. If any questions arise, please reach out!<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Joyce Fendley
excellent work
Provider response
Thanks for the 5 stars, Joyce! We really appreciate you taking a moment to share that. It means a lot to know you had an excellent experience.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Brett Burkhart
Our technician Dax is a professional and fixed our mosquito issues spraying our entire yard and shrubs!. Always on time and great service! Today completed extra service needed to handle a situation.
Provider response
Hello Brett,<br>Thank you so much for your positive review! Keon is truly outstanding, and we are so grateful for all of his hard work. Thanks for choosing Fox Pest Control!<br>Sincerely,<br>Emily S.<br>Customer Relations Team
Paula Schubert
Thank you 🙏Great Service!
Provider response
Hi Paula, <br>Thank you for your review! We're so happy to hear you are pleased with your service.<br>Best Wishes,<br>Michelle B.<br>Customer Relations Team
Katherine Kershner
Technician did a great job! Highly recommend!
Provider response
Katherine, thank you for your positive rating. We are happy to see that you were satisfied with your service!<br>Sincerely,<br>Rachel J.<br>Customer Relations Team
Cesar Garcia
Fox Pest control is a great company. They came two weeks ago to treat the outside of my home and then I discovered ants on the inside of my home. I called them right away and they were able to come by for another treatment the very next day. Special thanks to Corey who performed both treatments. Thank you.
Provider response
Hi Cesar-<br>We’re glad we could get back out quickly to take care of the ants inside as well. We appreciate the feedback and knowing Corey did an excellent job. Thanks for choosing us to keep your home pest-free!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Margie Bassford
The tech was very polite and informative. I was pleased with the chemical information and picture of the mouse trap sent after treatment.
Provider response
Hi Margie-<br>We’re glad our technician was informative, and that the details and photo of the mouse trap were helpful. We sure appreciate the five-star feedback! <br>Sincerely, <br>Cortney G<br>Customer Relations Team
Bob Craighill
Daniel did an excellent job. He is very personable and knew exactly what he was supposed to do. He went about his job very professionally.
Provider response
Hi Bob-<br>We're so sorry that our technician arrived and was not familiar with your contracted treatments, that is unacceptable, and we sincerely apologize. Fox is committed to ensuring that our customers are satisfied and that we provide outstanding service. One of our team members will be reaching out to discuss your experience further. We really appreciate your feedback; we're always looking to improve. <br>Sincerely,<br>Cortney G.<br>Customer Relations Team
John Pitcairn
Daz was prompt, very friendly, and efficient. He clearly explained what he’d be doing. Another quality Fox Pest Control experience.
Provider response
Hi John-<br>We love hearing this—thanks for the five-stars! It’s great to know Daz arrived made you feel comfortable and clearly walked you through the service.<br>Thanks for sharing!<br>Cortney G.<br>Customer Relations Team
Homa Alimi
The Agent come to my home he is very polite very calm and listen to declined positive plus the product is great thank you
Provider response
Hi Homa-<br>We really appreciate your feedback! It’s wonderful to hear that our technician was attentive and made the experience great. We’re also glad our product is delivering results — thanks for letting us know!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team<br>
Pejman Ghorbani
Wanted treatment for mice in the attic , they came without all the materials and then said they don’t walk across the attic floor and only put traps near the entrance . But 2 days later they did walk across just to measure my attic and asked for $10k for insulation repair. After a week none of the traps worked , so I went to home depot and placed my own and caught the mice the same night as they were further down the attic.
Provider response
Hi Pejman, <br>We’re sorry to hear we did not meet your expectations—customer satisfaction is very important to us, and we want to make this right. A service manager will be reaching out to you soon to discuss your concerns. Thanks for letting us know. <br>Sincerely, <br>Cortney G<br>Customer Relations Team
Angie Lovell
In the professional world you rely on promptness, knowledge, reliability, and communication. You cannot get anyone to help you when you call. Whoever you finally get to talk to can’t answer your question, you have to wait for a call back from someone else. Then the excuse is, sorry, our customer service isn’t local. We’re going to closing on a house, we scheduled the appointment for resolution and no one shows up, try to contact customer service, no one knows a thing, then you’re told you have to wait for a phone call from someone who has no clue why they’re calling you back. Then you get a text that is scheduling you for service, no one shows up. It’s a vicious cycle with this company!!!
Provider response
Hi Angie-<br>We’re really sorry for the frustration you’ve experienced — customer satisfaction is very important to us, and a service manager will be reaching out to you personally to address your concerns and make things right. We appreciate the feedback.<br>Sincerely,<br>Cortney G<br>Customer Relations Team
Bill Vigna
Super unimpressed. When I called for the initial appointment (albeit to the national number, didn't speak to someone local) I was told that person would have a ladder that would reach the top of my house. They did not. Then I was contacted asking if my number was correct so that I could be contacted services. I asked a question (not about services). No response. This happened again (from a different number). No response. Just this week, I was contacted about termite inspection. I asked about cost. They got back to me super fast on that question. The man who came to my house on the initial service was very nice and very professional. All other contact has been poor.
Provider response
Hi Bill-<br>We’re sorry you’ve been frustrated with the communication, that's not how we want anyone to feel, and we apologize. Customer satisfaction is important to us and our service manager will keep trying to reach out so we can make sure your concerns are addressed, and your expectations are met. Thanks for your feedback.<br>Sincerely,<br>Cortney G<br>Customer Relations Team
David Hickman
You get 1 star for showing up. You text me and said you would call when you got here and never did. I am very unhappy. We are having ant problems and I do not know if you took care of problem or not. Service unexseptable..
Provider response
Hi David-<br>We’re very sorry to hear about your experience and appreciate you bringing it to our attention. Customer satisfaction is important to us and a branch manager will be reaching out to you directly to help make things right and ensure your concerns are fully addressed. Thank you for giving us the opportunity to improve.<br>Sincerely,<br>Cortney G<br>Customer Relations Team
Michael Artos
Paid for a service. Did not fix the issue, Foxy solution is to pay for a monthly subscription which I’m not going to do I understand that not the first time when you come out, it’s going to fix the issue, but the technician was here for less than 15 minutes. Sprayed two different spots on my property and left. I paid $250 for that that’s ridiculous Spoke to an agent on the phone for 35 minutes and would not do anything for me other than try to extort more money out Absolutely ridiculous
Provider response
Hi Michael-<br>Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and would like the opportunity to make things right. However, we’ve been unable to locate your information in our system based on the details provided. To better understand what happened and assist you directly, please give us a call at (571) 771-2151. <br>Thanks,<br>Cortney G<br>Customer Relations Team
A P
Technician did not show up 6 hours, waited the entire Friday PM and evening. No refund or coming Saturday promised. Terrible company; terrible experience. Customer Service hang up on you.
Provider response
Hello-<br>We're sorry to hear of your disappointing experience, and we would love to make it up to you. You didn't leave your name, so we are unable to identify your account and contact you more directly. Please call our office at (571) 771-2151 at your earliest convenience, and we will work to set things right.<br>Thanks,<br>Cortney G<br>Customer Relations Team
Sarah Wetherald
Not sure of these good reviews, so maybe others have totally different experiences than me! They're very unprofessional- they just show up or don't show up when they feel like it. They don't follow-up on services THEY recommended and what they do, doesn't even work- might as well throw $60 out of the window each month.
Provider response
Hi Sarah-<br>We apologize for the issues you experienced with treatments and appreciate you giving us the opportunity to return to your home and address your concerns. We hope your follow-up treatment was more satisfactory and up to your expectations. If there is anything further, we can do to improve your experience, please let us know. We are committed to ensuring your satisfaction.<br>Thanks,<br>Cortney G.<br>Customer Relations Team<br>
Eric Henry
Termite protection plan is useless. Their inspection failed to find the termites already in my house, then placed bait stations too far away to work. When the termites swarmed, we called and they didn’t provide any effective treatment. Choose another company so your house won’t get eaten like mine.
Provider response
Hi Eric,<br>We are concerned to hear about your experience with our termite protection plan and would like the opportunity to address this situation in detail. Our system does not show an account under your name, so please contact us at (571) 771-2151 to discuss this further. We are eager to better understand what happened and work towards finding a resolution.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Marian Ali
Literally the worse company on earth. I’ve been going back and forth with this company about sending someone to me, I was stood up by one of their tech after he decided to do a no call no show, while the customer service team is telling me he is on route to me. He apologized and showed up the next day, only for him to not inspect my home and told me he would take pictures of the back the house to see what he found, yet he lied again and drove off, telling me he has a meeting. I spoke to their team which assured me I would helped by sending another tech and again they failed to do so. I canceled my work and my plans and waited for them to show up, the tech told me he would show up from 12-2pm even thou I made a morning appointment. The company is so unprofessional, rude. In conclusion, look for other companies before considering this one!!!!
Provider response
Hi Marian, <br>We are sincerely sorry for the experience you had with us. We strive to provide quality service in all aspects, and we apologize that you were not pleased. <br>Sincerely, <br>Kacie E.<br>Customer Relations Team
Nina S
Incredibly unprofessional. During the initial call, asked to be scheduled on a Saturday, which didn’t work out. Then they suggested a Monday appointment in the evening as we work from home, that was scheduled. The day of, they reschedule again, for the following day after 5 pm again since we work not at home, the sales rep ASSURED ME several times it would not be a problem. The next day, I get a text at 2:30ish that they’re on the way to the house. They couldn’t figure out ONE service, let alone the duration of the contract- spare yourself. I called to cancel the service and get reimbursed, and that took being put on hold for over 15-20 minutes. I would not recommend them at all. Honestly just a bad experience.
Provider response
Hi Nina,<br>We apologize for your frustrating experience and appreciate your feedback. We regret that these issues occurred and will work to ensure they aren't repeated. If there is any other assistance we can provide, please give us a call.<br>Best Wishes,<br>Michelle B.<br>Customer Relations Team
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