Ehrlich Pest Control

I made two appointments for an inspection and both times they were a no show with no call.

On time and respectful of anxious dog. Repli3d timely to call and scheduled visit.

I am currently using these guys but they are absolutely worst. They made me sign the contract in hurry over the weekend however they disappeared after that. I called the customer service everyday and they had no clue. They outsource the job and depend on local help, which is ok but I don’t think they have a good network of service providers. Before they signed the contract they were very responsive on both phone and text but after the contract was signed they are completely no responsive.

**Look at the bottom and notice that all positive reviews were for Connor's, before it was acquired by Ehrlich!** Just a nightmare to deal with. The seller of our home engaged Ehrlich to do some preventative termite measures and they paid up front for a one-time treatment. Ehrlich could not seem to understand this and kept trying to bill us for the treatment, even though the sellers had already paid in full! Then a year later, Ehrlich called to say they were coming out again for the annual check up. I told them "Please do not come we do not want any more service. We have no problems with termites." They said no problem, we will not come. Then they called me a few months later and said we owed $300 for annual insurance for termites. They do not make it easy to get through the phone system to talk to a person. And then when you finally get to the person, they try to explain to you why you should stay with the company. ??!?!! It seems like they have expanded and added a lot of automated systems but Customer Service on the billing side has become really frustrating. I would never work with this company for regular pest control treatments.

Called and schedule for inspection, emailed to confirm, never got reply

Ehrlich bought our very good pest control company and things went downhill. They would just show up without warning or forget appointments. We then moved out of the area. We have cancelled more than a dozen times and they still keep making appointments. Their computer system and service is a joke and they can't figure anything out. If you want to have to keep calling to cancel bills and appointments over a year after you've cancelled, then use them. If you think service should even rate a mere 2 stars, don't use them - their service is worse than that. They'll tell you one thing and do another. They will tell you you're cancelled and then try to bill you. Horrible company. It's a shame they buy very good companies and then ruin the entire experience.

I had a problem with squirrels in my attic in fall 2020. I had Ehrlich come out and plug the hole, and they also replaced the insulation. A little more than a year later, the squirrels were back. I tried multiple times to get Ehrlich to come out, and they were completely unresponsive. I finally called Terminix to take a look, and they told me that the fix was completely inadequate and not up to industry standards. I had to fix the hole again AND replace all the insulation since it was fouled (that's about $5,000!) It took WEEKS to get someone from Ehrlich to listen to my complaint, and the response was "We can't control what squirrels do." This company feels like a SCAM. Unless you want to pay to insulate your attic every year, don't let them near your house.

I had three no shows. Two tickets escalated to a manager with no call back.

10 minute inspection for $295; no report; had to call them to get the report. Questioned the value for work done; customer service (in Georgia!) said someone will call me back in 24/48 hrs. Nothing for a week. Called again; still waiting to get a call back from a manager. Very expensive for work done and not responsive.

Missed appointments one after another. I was literally paying them to do nothing. Don’t even bother with this company.

Started out good but then I could never get the guy to return. I tried 3 times to request service and they were a no show each time. Don’t bother with them go somewhere else.

They showed up once of the three times they were supposed to.

The very worst. Very responsive the first month then they began missing appts. Two missed appointments with no calls. They said the “manager” would call to resolve. As expected, no call. Not sure who is managing this office in Herndon/Sterling but it’s not working.

Professional work for our jobs

My service person was extremely nice, considerate, knowledgeable and thorough. Scheduling was easy & appointment was soon. I would recommend Ehrlich to everyone.

Oscar is conscientious and knowledgeable. We are just getting started with our treatment but fingers crossed!

Connor's was acquired by Elrich. They've messed up my billing, I've called 8 times this week with no response, and after spraying for mosquitos, I got 10 bites in a matter of 5 minutes. Oh, I forgot they also missed their appointment for Sentricon installation. I called, they said they were coming and never showed up. I kept calling without a response. Randomly, someone showed up without warning for installation days after.

These guys are awful. Terrible customer service. Looking to take your money and run. They were able to come out in 2 business days. Guy spent a good 45 mins looking all around the house inside and out and sealing up holes. He set out some traps. He left and said someone would be in touch to arrange a 10 day follow up visit. A few days after he left we noticed much MORE activity we could hear them in the walls. Called FIVE times to try and arrange the planned follow up. Every time spending 30 minutes on hold and explaining the same things. 2 weeks later- no appointment. No improvement BUT they have multiple money. Call center answers calls- no manager available. Just terrible service. Overall I wouldn’t recommend. Seems like another company very keen to get your money then not so keen on doing a good job. We paid about $245 for initial call out fee for the hole sealing and .50c snap traps. They wanted us to pay and additional$47 a month to join a routine service but nothing about their work made me think I would want to continue on with them. No mice caught in their traps thus far. Beware of low rent companies like this.

If I could have given them zero stars I would have!! Take heed please, I don’t understand how they got all of these good reviews because I couldn’t even get them to show up at my scheduled appointment or even call me back about it. I was a first time customer and had just gone through a huge move to be faced with a roach problem. I halted my unpack and called Ehrlich’s Company to help me with the issue. I spoke to a very nice customer service representative David Stofko who sold me on their services. I scheduled a roach service the following day. They gave me a pretty hefty quote and a wide window that they would show up in from 2-6. They sent me an email confirmation and an attachment with the supposed name of my technician being Hugo Larrain, and a laundry list of procedures to “guarantee” their success. The following day rolls around and I make arrangements for my son to be out of the property for 4 hrs, pull out all of the items I had just unpacked and follow their huge list they gave me. I wait all day with no correspondence whatsoever, and when 6:30 comes, thirty mins out of my window, and I call their customer service number he informs me that he doesn’t have a direct line to the office. The office is closed at 5, and on top of all this the name of my supposed technician is Oscar not Hugo like the email said. Obviously I’m furious at this point, so he tells me he doesn’t know why the technician didn’t show up and he is going to file a report. He also says that the office manager will definitely call me to remedy this situation first thing in the morning. Guess what!? No call again! I wait from 8am to 12pm for them to call, and once again nothing. I then try to call a final time. I can’t get ahold of David who supposedly arranged my service. I leave him a message with no call back, again!!!! Not only that the customer service line directs me to another representative that doesn’t have contact with the service office in my area!! She says she is going to file another report, and nothing happened. Still no call, still can’t get ahold of anyone. The main office and their technicians clearly have no communication!!! Seriously do not try to schedule this company unless you want wasted time, wasted money, and horrible customer service!!!! Finally I gave up and called Savage Pest Warfare, Anthony Pensabene not only helped walk me through this whole sordid situation, but he came within 30 mins!! He also charged half of what Ehrlich wanted for the same treatments! He saved the day when Ehrlich did nothing but add pain and suffering to an already difficult situation.

Connor's Pest - 5 Star - Best place for all your pest, and termite needs. Also a class A contractor to help fix damage from either termites or wildlife like squirrels and raccoons. Well that review was for Connor's Pest Control... but now Ehrlich bought them... average phone wait to talk to a person 45mins, service isn't the same as it was a Connor's, no longer has the family feel, billing is crazy...

We have a service contract with them and we are very happy with the gentleman that takes care of our home.

Do not use this company. Terribly managed. Nice sales guy makes you believe their BS then customer service after that is non-existent. Had to fire them mid project.

I have used Conner's for many years. From birds in the attic to mice in the basement. I have found them to be bery responsive, helpful and professional.

Fast, friendly, reliable. They go the extra mile to not only address current occurring problems, but prevent them from recurring!

Charley... Our technician... Calls in advance, we always know when he will be there and he does a thorough job. Thank you

Reasonable cost, friendly staff and excellent service!