About this provider in Columbia
Since 1927, Terminix has been Columbia, Missouri's trusted choice for expert pest control, termite extermination, and wildlife removal. Our licensed technicians use advanced technology to protect homes and businesses from ants, termites, cockroaches, spiders, bed bugs, mosquitoes, rodents, and nuisa
Rating breakdown from customer reviews
4.7
359 reviews
Customer reviews for Terminix
Eugene OLoughlin
I'm very disappointed I have to rate this service even one star. I called the scheduling company to have a home inspection completed. It was scheduled for last Saturday. No one showed. I called the scheduling company and they told me they would have the supervisor call me. He never called. I received a text on Tuesday asking if I still needed the inspection. I scheduled another appointment for this Saturday. This appointment was missed as well. I called again and was told they attempted contact
Provider response
Thank you for bringing this to our attention, Eugene. We apologize for your recent experience and would like to help you.<br>Please send us an e-mail at socialsupport@terminix.com including your full-service address, copy of review, and the phone number associated with the account or call 1-800-TERM
MIZZ HIZZ FRDRCK
Terrible customer service!! I called last week to set up service. The rep Constantino, kept putting me on hold saying that he was trying to reach someone (no worries, I understood). He had me on hold for a while, again, I understand. He comes back on to tell me that he can't reach whomever he was trying to reach and someone will call me back within 48 hours. No one ever called. I called yesterday 5/3, to follow-up and see what happened. There was no record of anyone to call me and no service was
Provider response
Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to social.support@rentokil-terminix.com listing your full-service address or customer number, phone number and your Google Review or service concern/request. We apologize for any in
Patricia
Tried to get them out for a quote on a house I just bought. The service tech never showed up and the representative who was texting me appointment information never responded when I asked if they were coming. I waited hours and am on a pretty tight schedule. When I called the rep told me they had me scheduled for the 27th, he then transferred me without saying anything. Next lady said she couldn't see why I was rescheduled but could see I was rescheduled she then transferred me without notice. T
Provider response
Patricia, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix
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Treatment and cost guides before you call
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