About this provider in Lenexa
Aptive Pest Control in Lenexa, KS provides trusted residential pest control services tailored to local homes. Our Lenexa team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed for long-term results. We’re focused on delivering effective solutions…
Rating breakdown from customer reviews
4.6
4,626 reviews
Customer reviews for Aptive Pest Control
Cheryl Steiner
A very pleasant and friendly service person. Pricing was great and so was the service. I will definitely recommend them.
Cheryl Costello
The staff was amazing! They explained all the products and uses and answered all my questions! They were able to do all the spaces I needed and more!! I'm very pleased with my decision to with with this company!
Provider response
Thank you so much for sharing this, Cheryl Costello! We're thrilled to hear you've consistently experienced great service and thorough care from our team. At Aptive, we aim to provide the best treatments available each time we're at your home. We truly appreciate your trust and are grateful for the opportunity to help protect your home from unwanted pests!<br><br>-Alexis, Aptive Care Team<br>
MC Rose
They always do a great job!
Provider response
Hi there,<br><br>Consistency is one of the best compliments we can receive! We’re glad you can count on Aptive to deliver great service visit after visit.<br><br>Thank you for your continued trust and support. We appreciate having you as a loyal Aptive customer and are always happy to keep things handled!<br><br>-Jasmine, Aptive Care Team
Anna Marie Bianco
Roberto was very professional and did a great job. On time and courteous, took his time and really made sure all my requests were met!!!!
Provider response
Hi Anna Marie, <br><br>Thank you for sharing your experience! We’re glad to hear that Roberto was professional, courteous, and thorough, and that he took extra care with details like putting on shoe covers. At Aptive, we take pride in having service professionals who provide attentive, reliable service while respecting your home. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!<br><br>-Jasmine
Vicki McQuillan
Jay listened to our new concerns about hornets
Provider response
Hi Vicki,<br><br>We’re glad Jay took the time to listen carefully to your new concerns about hornets and make sure you felt heard. That kind of attention is an important part of providing service that’s tailored to what’s happening around your home.<br><br>Thank you for recognizing Jay and for choosing Aptive. We’re happy to help keep your pest concerns handled!<br><br>-Jasmine, Aptive Care Team
John Denisar
They're supposed to call and set up appointments periodically. They don't. I've had to call and arrange them myself. Getting a call is part of the service they're supposed to provide. The tech says I should get a call every 50 to 60 days. It doesn't happen. They count on the customer forgetting and continue charging you $75 a month. It's not a complete scam but it's close.
Provider response
Thank you for sharing your concerns about the scheduling and communication around your treatments, John. We’d like to review your service frequency and appointment history directly so we can clarify how your visits are scheduled and make sure any treatments that may be due receive the appropriate attention.<br><br>Please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look and help. We’re here for you!<br><br>-Alexis, Aptive Care Team
Yamelly Weida
They went above and beyond.
Provider response
Hi there, <br><br>Thank you for sharing your feedback! We’re glad to hear our service professional provided knowledgeable and friendly service. At Aptive, we take pride in delivering reliable solutions while making our neighbors feel confident and supported in their homes. We truly appreciate you being part of the Aptive neighborhood!<br><br>-Jasmine
Jill Hughes
Randall, our Aptive technician, was very professional and friendly. He listened to our concerns and answered our questions. He thoroughly explained what he was going to do. He was very diligent and thorough in his application of the mice repellant and checking our outside traps. He provided us with pictures of the traps he checked. I am extremely satisfied with the services he provided. Randall is great asset to the Aptive team.
Provider response
It's great to know that Derek provided you with professional and friendly service, Jill. It's wonderful to know that he was attentive to your concerns and thorough in his work. We take pride in our team's dedication to ensuring our customers feel informed and satisfied with our services. Your feedback means a lot to us, and we really appreciate having you as a part of Aptive!<br><br>-Alexis
Cindy Stone
Professionally done.
Provider response
Hi Cindy,<br><br>We appreciate the great feedback! It’s wonderful to hear the professionalism of your Aptive service stood out. Thank you for trusting us with your home, and we look forward to continuing to provide an experience you can count on!<br><br>-Jasmine, Aptive Care Team
Mary G
She did a good job.
Provider response
We’re so glad that everything met your expectations, Mary G! Your satisfaction is our top priority, and our service professionals are dedicated to ensuring your home is protected from pests year-round. Thank you for being part of the Aptive neighborhood!<br><br>-Alexis
Tiffany Burns
The technician was very professional and addressed all of my concerns
Craig Mcniel
Service tech very polite and professional.
toni defrees
⚠️ WARNING - don’t trust the sales guy that walks up to your door. Seems like they have it together but Kasyn is pretty slick with convincing you that there’s a glitch in the system and he’ll make everything right. I’ve had nothing but problems since the day I saw this kid. He now avoids my calls and avoids my texts. He convinced me that they addressed various types of problems, however when I selected their basic plan. I noticed that it didn’t include covering mosquitoes. He said that it usually does and said there must be a glitch and he would work to get it resolved…this was outside the context of the contract. He said he’d send me the updated plan information later that night or in the morning. When the technician arrive the next morning, I was already at work and I was texting with him to confirm that he was aware that my plan should include mosquitoes. I also asked about the voles I discussed with Kasyn and I was informed my plan didn’t cover that either. Kasyn and I had explicitly talked about treating for voles but yet, he didn’t inform me the plan I had selected didn’t cover them. So, I’m thinking this is the same issue as the mosquitoes… It’s a glitch and he’s gonna get it fixed. There was a whole lot of confusing texts back-and-forth between me and the tech and then me and Kasyn, the sales guy. Kasyn again promised that everything would be fixed. He was working with his manager, and he would make everything right. The technician actually left and returned later that afternoon. He let me know when he was there and when he was finished and then right after that, I was not only not charged the first time visit fee of $29.99 nor the fee going forward for the plan I selected but I was charged $94, which is the plan above the plan I had selected, which included the mosquitoes and the voles. Again, empty promises and several days have now passed with no resolution. We are past the point of me sticking with this company. I do NOT want service from them. They do NOT conduct themselves professionally. Nothing will satisfy me at this point. I sent the following response to Kasyn days ago. Let’s just say I’m the only one that’s had a bad experience…the company should make this right and leave me with the feeling of them doing what’s right so maybe someday in the future they could gain my business again. ——- In an effort to resolve this matter amicably, I am willing to consider the $94 charge as payment for the initial service that was performed. I am not requesting a refund of that charge. However, I am requesting that no additional charges be made to my account, that any cancellation or early termination fee be waived, and that my service agreement be canceled immediately. I am requesting: 1. Immediate cancellation of my service agreement. 2. Waiver of any cancellation or early termination fees. 3. No further charges of any kind to my account. 4. Written confirmation that my account has been closed.
Provider response
Hi Toni,<br><br>Thank you for taking the time to explain your experience in such detail. We’re sorry the service plan, covered pests, pricing, and expectations communicated during enrollment were not clear and consistent. We understand how frustrating it is to make a decision based on promises that you feel were not reflected in the agreement or subsequent service, especially after multiple attempts to get clarification and a resolution.<br><br>Please reach out to socialmedia@goaptive.com directly so we can review your Aptive account, the plan and charges, and the concerns you’ve outlined regarding cancellation. We understand that you are not looking for another sales or retention conversation, and we’d appreciate the opportunity to review your specific requests and work toward getting everything properly handled.<br><br>-Jasmine, Aptive Care Team
Jeffrey Phillips
Great customer service and product! Randall did a great job...10/10!
Provider response
We’re so happy to see your 5-star rating, Jeffrey Phillips! Thank you for being part of Aptive and trusting us to take care of your home's pest control needs.<br><br>-Alexis
Cordell Gibson
I want to say thank you very much to our technician, Malcolm!! He was very professional, polite and understanding of our situation. He answered every question, addressed the areas we wanted focused on and left us with a comforting peace of mind, that our home was clean of pest. Thank you Aptive for helping us keep our home OUR HOME!!!!
Provider response
Hi Cordell, <br><br>Malcolm clearly made your service feel personal and reassuring, and we love hearing that! Taking the time to answer your questions, listen to your concerns, and focus on the areas that mattered most is exactly the experience we want for every Aptive customer.<br><br>Thank you for trusting Aptive to help protect the place you call home. We’ll be sure Malcolm gets the recognition he deserves for making sure your concerns were handled with such care!<br><br>-Jasmine, Aptive Care Team
Lynnea Clark
Haley provided excellent service today and paid attention to my major concerns, she covered all the issues we had and then some!!! 10 + service
Provider response
Thank you for your wonderful feedback, Lynnea! We're thrilled to hear that Michael addressed all your concerns and went above and beyond. We appreciate your trust in Aptive and look forward to continue providing exemplary service for your home!<br><br>-Alexis
rocco poveromo
Brian did a wonderful job as usual. Ethan did a wonderful job as usual like all theTec they have do
Provider response
We’re so pleased your visit went well and met your expectations, rocco poveromo! Our team strives to provide effective pest control along with thoughtful communication and respectful service while helping handle your pest control needs. It’s great to know that approach made a difference. Thank you for being part of Aptive and for your continued trust in us to protect your home from unwanted pests!<br><br>-Alexis, Aptive Care Team
Ramona Draffen Jackson
Worker was very polite knowledgeable prompt and made me happy that I chose to use service especially after I had just cancelled service with Saela. Taylor the first guy kicked it off who actually convinced me to start service with you all. And then the spray guy confirmed my right decision by excellent customer service. 😊
Paula Kimball
The ones who come to apply the treatment are great. However, the phone people are Not easy to work with. First their workers native tounge was difficult to communicate with. The company itself took money from my account that had already been paid for. I’m done with Aptive. I listened to the person trying to convince me to stay and Finally I just went off. I had to pay a $200 fee to break contract but I would NOT RECOMMEND this company to anyone.
Mona Hartzler
I appreciate the professional and thorough manner of the man who did the first treatment. I’m hoping it is as effective as they say.
Provider response
Hi Mona, <br><br>Thank you for sharing your first experience with Aptive! We’re glad your service professional’s professionalism and thorough approach gave you a positive start with us. We appreciate you giving Aptive the opportunity to care for your home, and we hope the results continue to build your confidence in the service. Thank you for trusting us to keep things handled!<br><br>-Jasmine, Aptive Care Team
Justin Coleman
Quick and very professional very informative
Provider response
This is exactly the kind of feedback we love to hear, Justin Coleman! It’s great to know our local experts combined thorough service with clear communication and genuine care throughout your visit. Knowing their hard work made a positive impression is incredibly rewarding. Thank you for choosing Aptive. We’re grateful for your trust and support!<br><br>-Alexis, Aptive Care Team
Linda LeMieux
Roberto is great. He's considerate and thoughtful! I always want him to service my home.
Provider response
Hi Linda, <br><br>Thank you for your kind words! We’re thrilled to hear Tyler’s considerate and thoughtful approach has made such a positive impact. At Aptive, we’re proud to have team members like him who truly care about our customers’ homes and peace of mind. We look forward to continuing to serve you with the same great experience!<br><br>-Jasmine
Craig Wilson
Great job INSIDE &OUT you want the pest gone this is who you call great customer service very polite thank you very much
Provider response
Hi Craig, <br><br>Thank you for your wonderful review! We're thrilled to hear you were pleased with both your interior and exterior service. It's great to know our team provided the thorough treatment, excellent customer service, and professionalism you were looking for. We truly appreciate your recommendation and thank you for choosing Aptive to help protect your home. We've got this handled!<br><br>-Jasmine, Aptive Care Team
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Treatment and cost guides before you call
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