PCI Pest Control
Verified2812 Pacific Ave SE, Olympia, WA 98501
Open 5 days/week
About PCI Pest Control
Since 1998, PCI Pest Control has been dedicated to providing quality, affordable pest control to Western Washington. We are veteran and locally owned, so you can rest easy knowing you are in good hands. Our exterminators are certified and trained in the latest, most efficient pest control techniques. Explore our pest control coupons and see how much you can save with PCI Pest Control.
Rating Breakdown
5
★★★★★1,344 reviews
Customer Reviews (30)
Albert is a customer oriented, professional and knowledgeable about pests. Good guy!
Response from PCI Pest Control
Thank you for your five-star review!
Mark was great to work with! Very professional!
Response from PCI Pest Control
Thanks for the great review, Savage Squad! We're glad Mark was professional and made the experience a positive one. We appreciate your feedback and look forward to working with you again.
Seth did a wonderful job checking my crawlspaces and my bait stations. Since I've seen no sign of pest activity recently, I gave him the option of not having to crawl around under the house this time, but he said he wanted to do it so he could see things for himself since it was his first time to my house. He was very friendly and really took the time to do a thorough inspection job. I was very pleased with his work!
Response from PCI Pest Control
Thank you, Sue. We're thrilled Seth made a great first impression and took the extra time to perform a thorough inspection of your crawlspace and bait stations. We appreciate your trust and are pleased you're seeing no pest activity. Please contact us anytime if you need anything between visits.
I've been a PCI customer for over 20 years. Always professional always great service.
Response from PCI Pest Control
Gary, it’s been a pleasure to serve you and your family. Thank you for trusting us to work on your properties.
Al was great! Super educational n professional. Will be having back when n if needed!
Response from PCI Pest Control
Thank you, Maggie — we’re so glad Al provided a professional and educational experience. We appreciate your trust and look forward to helping you again whenever needed.
Kristian did a great job helping our company with the spring ant problem most of us know about and hate. Thank you for your help keeping our clinic safe and pest free.
Response from PCI Pest Control
Thank you for the wonderful review, Jessica. We're glad Kristian could resolve the spring ant problem and help keep your clinic safe and pest free. We appreciate your trust in us and are here to support your ongoing pest prevention needs. Please reach out anytime if you need further assistance.
Response from PCI Pest Control
Thank you so much for the 5-star rating, Fancy! We’re thrilled you had a great experience and appreciate your support. We look forward to serving you again soon.
Mark is awesome, in fact most of the technicians that have come out have been amazing! All concerns are put to rest and they’re so thorough.
Response from PCI Pest Control
Thank you, Jean, for the 5-star rating! We appreciate your support and are glad you had a great experience. We look forward to serving you again and are here if you need anything.
They are always very friendly understanding and prompt with their service. CHRISTIAN was the technician and he was amazing he does a very good job every time they come out.
Response from PCI Pest Control
Hello Josh! 🌟 Thank you for your fantastic feedback! We're thrilled to hear that he provided you with amazing service. We'll be sure to pass on your appreciation! 🌟🤝😊
Nico was on time and very professional. He provided clear information as to what he was specifically treating.
Response from PCI Pest Control
Thank you, Henry — we appreciate the 5-star review. We're glad Nico arrived on time and clearly explained what he was treating. I’ll share your kind words with him and the team. Please reach out anytime for future services.
Response from PCI Pest Control
Thank you so much for the 5-star review! We’re happy to hear your service went well and appreciate you choosing us for pest control in the Olympia area. Please don’t hesitate to reach out if you ever need anything, we’re always here to help!
Good service reasonable price and friendly staff really recommend this company
Response from PCI Pest Control
Thank you so much for your review and for recommending us! We're glad to hear you found our service good, our prices reasonable, and our team friendly. We hope to serve you again soon.
Nico is the best! Professional, friendly, explains everything well. I continue to be very pleased with PCI!
Response from PCI Pest Control
Thank you for your five-star review, Randall! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
I appreciate the prompt service and detailed recommendations in follow up. Thank you for the efficient online system to pay my invoice!
Response from PCI Pest Control
Thank you, Erica, we're glad you found our service prompt and the follow-up recommendations helpful. It's great to hear the online invoice payment made things easy. We appreciate your feedback and look forward to serving you again.
Response from PCI Pest Control
Thank you, Suzanne, for the 5-star review! We’re delighted you had a great experience and appreciate your support. We look forward to serving you again soon.
Albert is awesome! He has always done an excellent job. His attention to detail and customer service are outstanding. We have been satisfied customers of PCI since 2015. Albert has been a big part of our satisfaction.
Response from PCI Pest Control
Thank you for your five-star review!
Julian from PSI Pest Control is a very polite and competent technician.
Response from PCI Pest Control
Thank you for the five-star review, Nancy. We’re delighted Julian provided polite, competent service and we’ll be sure to pass your kind words along.
Couldn't have had a greater experience. Mark was professional, knowledgeable and friendly. Cudo's to excellent customer service.
Response from PCI Pest Control
Thank you for the kind words, Lynne — we’re thrilled you had such a positive experience. Mark will be pleased to hear your praise for his professionalism, knowledge, and friendliness. We appreciate your kudos to our customer service and look forward to serving you again.
My experience with PCI PEST Control since I moved in about 9 months ago has been very positive. They arrive when scheduled, their work is done efficiently, and the staff is professional and pleasant. I appreciate the way they answer my questions and describe what they have done. Their work reports are also appreciated.
Response from PCI Pest Control
Thank you for your five-star review!
Needed a wasp nest to be removed so we called PCI. The pest control associate didn’t even knock her door doorbell to let us know he was here and when he left, he also did not communicate anything. We assume the wasp nest is gone, but again it would’ve been nice for him to check in before he left. No follow up from PCI either.
We’ve been using PCI for almost 3 years now. They are always professional, listen well, and communicate how services will be conducted in ways that’ll keep our family and dogs safe from chemicals. Highly recommend!
Technician knocked on my door. Might be company policy, but when someone knocks on my door, I think there's something wrong and I feel like I have to answer it no matter what I'm doing. I should probably get them to put something in my file, because I'm sure there are customers who would prefer a knock rather than to discover somebody on their property unexpectedly. Totally skipped the garage, which doesn't give me confidence that the rest of the work was done thoroughly. Unfortunately I could not be here to observe the technician at his work, because he arrived just as I was leaving and running late. I wish they could have him here during a more precise window.
Didn't end up using them because of the manner in which they communicated. Be prepared to get calls even when you expressly asked them not to call you. I'd recommend another company. Edit: the response doesn't reflect what occured, nor the rude response from reception when I reached out. No other (actually) local company had this problem, and I'm extremely happy with the alternatives. USE SOMEONE ELSE IF POSSIBLE.
Response from PCI Pest Control
Hi Bradley, I met with our office team and reviewed the details of your complaint. I want to extend our apologies again! As I know Rachael explained we simply made a mistake and missed your text preference on your web form :( We hope we did not cause too much of a disruption with our call rather than a text. We will use this as a training opportunity to be more diligent in our communication with future inquiries. Unfortunately mistakes happen and we sincerely apologize for any grief we caused. If there is absolutely anything we can do to make a better impression or claw another star back please reach out - we certainly won't make the mistake of calling you! ;) I hope you found another amazing locally owned company in the area and that they take great care of you. If you ever have any issues in the future we would always love a second chance to WOW you! We never promise not to make a mistake, but we will always go above and beyond to make it right!
Good but did not wear shoe covers in the house.
I used PCI for about 16 months. Initially I contacted them for trapping program for rodents as we live on rural acreage and wanted to ensure we got the apparent rodent traffic under control. They did an assessment and recommended a lot of work to secure the home from pests. We paid $1,113.00 for them to secure the space under the home and in the attic to make it harder for rodents/pests to get in. I feel they did a good job on the work. My understanding was that we were getting a regular trapping program to get it under control. What came to be was an apparent rush to get us on service with a subscription model. A few probe glue traps by the crawl space entrance and bait stations being checked every 3 months doesn't seem like how you get rodents under control. I had to call in regularly to get someone to come out and check the space, clear traps. Statements on the situation seemed to vary depending on the tech. They came out approximately 9 times over the 16 months, which I had to call in a few times. I felt I was having to manage the situation when I had explicitly stated what I needed from the start yet feel we were shoehorned into a service model. About 8 months later we ended up with mice dying inside a wall and under the home which they could do nothing to remedy at the time other than finding where they got in. I absolutely understand that is always a risk with bait stations and they cannot completely secure the space, but it seemed like there was little maintenance/checking after or regular follow up prior to the incident. I then had to pay $300 to get the wall opened and mice extracted immediately to remove the smell in our home and then another $500 in wall repairs. I appreciate the team, all very nice and personable folks. They show up, ask if there is a problem, spray and leave promptly once completed. Felt like a middle of the road experience and I was confused how what I requested ended up with quarterly service. When I cancelled the service I gave feedback on my experience and frustration which was challenged a bit with that they came out quarterly. They stated a service manager may call to follow up. This never happened as I kind of expected. We have a larger home on some acreage, it is apparent not one size fits all. Ended up going with a competitor. I wish the team all the best.
Response from PCI Pest Control
Hi Tyler, <br><br>I am so sorry to hear about this experience with my company. Our management team is currently reviewing every phone call, note and all 13 services we've provided at your home to see where we could have improved and made this experience better for you. That is really frustrating for you and certainly for me to hear that this was your experience and outcome. While we are only human and certainly make mistakes, we pride ourselves on always going above and beyond to correct any issues and make things right which sadly did not happen for you.<br><br>I really appreciate you bringing this to my attention and I can assure you we will be using this as a learning experience throughout the team in how we can set better expectations, provide better customer service and solve your problem the right way as we always strive for, and almost always get right.<br><br>I would be happy to have someone out there to complete a rodent trapping program for you free of charge which would save you ~$400 from another company as well as another thorough inspection, no strings attached. Happy to do this while you retain your new provider, just as an extra precaution that your home is protected. Please don't hesitate to reach out if you have any questions or want to take advantage of the trapping program - your account is noted and everyone will be aware of this offer.<br><br>Thank you,<br><br>Matt
Not worth... Charged 1600 /- for just some kind of diluted spray around the house. Not even a week and ants are back.
Response from PCI Pest Control
Hi Richa, this is actually PCI Pest Control in Olympia, WA (USA), not "Pest Control India". We have a guarantee on our services and would be happy to help, but are on the wrong side of the world! If you have any specific questions about the ants you're dealing with feel free to email us and we would be happy to do our best to provide any advice & we hope you get your ant problem under control!
Response from PCI Pest Control
Hi Cindy, I was sorry to see this review and would love to learn more about it. As we are unable to find you in our database, I encourage you to reach out to the office so we can learn what went wrong and make this right. Thank you and I look forward to your feedback. -Matt
Not sure
Response from PCI Pest Control
Thank you Elke for this feedback and allowing us to get back out there and make it right. We greatly appreciate you being a loyal customer over the years!
Contact Information
Phone
+1360-515-3734Address
2812 Pacific Ave SE, Olympia, WA 98501
Website
www.pci-pest-control.comHours
Services
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