About this provider in Glen Allen
RichPro Pest Management has been serving the Greater Richmond and Central Virginia area since 1975. Family-owned and locally operated, RichPro Pest Management is dedicated to providing effective pest control solutions with prompt and courteous customer service. Our solutions are tailored for your specific needs and…
Rating breakdown from customer reviews
5
737 reviews
Customer reviews for RichPro Pest Management, Inc.
Joanne Monaco
Very great job. He is always so thorough and professional
Provider response
Thank you for your kind words, Joanne! We're glad to hear that our team's thoroughness and professionalism made a positive impression.
Rob Roth
Love the crews and staff. Very reliable. Excellent job guys.
Provider response
Thank you for the fantastic review, Rob! It’s great to hear that you love our crew and find us reliable. We appreciate your kind words about our team's efforts and look forward to continuing to provide excellent service.
Debbie Stoddard
Nice guy !!
Provider response
Thank you for your kind words! We're glad to hear you had a positive experience with our team. Your feedback means a lot to us!
Lorena chapman
We are very happy for your service! The best in VA! We haven’t had any pest problems since we use your service.
Provider response
Thank you for your wonderful feedback, Lorena! We're delighted to hear that you're so happy with our service and that you've had no pest problems since starting with us. Your satisfaction means a lot to us!
Harold Bonovitch
Technician did an excellent job. Showed up on time and kept me posted.
Provider response
Harold, thank you for taking the time to leave us a great review. We are so pleased to have you back as a customer at your new home. Thank you for choosing us again and your many years of business!
Mike N
Very Good, Matt is very friendly and knows his business and is very courteous. Always glad to see him back here even the day after a good snow.
Provider response
Mike, thank you for the awesome review! We appreciate you letting us know how we are doing. Thank you for your business!
Shilpa Damle
Great work by Matt! Very thorough
Provider response
Shilpa, thank you for taking the time to leave us a review. We appreciate the 5 stars!
Lori Meyers
Ian was great! He was very professional and thorough.
Provider response
We're delighted to hear that Ian provided you with great service and professionalism. Thank you for taking the time to share your experience!
Ken Roller
Ian was very professional and thorough. He took the time to answer a question I had about house flies and the condition of mouse deterrents under my house and explained the inspection and treatment that he would be providing.
Provider response
Thank you for your wonderful feedback! We're delighted to hear that Ian provided such professional and thorough service. It’s great that he took the time to answer your questions and explain the inspection and treatment process. Your satisfaction is important to us!
Julia H
UPDATE: AARON was great today. Had an ant invasion in between regular treatments and Aaron was efficient, professional and personable as we have come to expect from Rich Pro. He took care of us well. PREVIOUS REVIEW: We have had quarterly pest treatment service with Rich Pro for several years. They can be trusted to do a thorough inspection and treatment every time in a professional manner. My 1st contact with a technician was with Patrick, best in the business -- which must be why he was promoted! Tim soon filled his shoes and I always request him to do our service. We had a horrible infestation of wormy looking things (centipedes I think) and a big ant problem at the start. Consistent visits by Rich Pro have kept everything in check. When we had a bad yellow jacket problem that didn't fall under our contract, Patrick came out and gave us choices on how to deal with it. Rich Pro should be everyone's go-to pest control company. And now Zach is my go to guy! Wouldn't trade him for anyone!
Provider response
Thank you for the detailed update, Julia! It's wonderful to hear that Aaron provided the efficient and personable service you expect from us. We're glad to know that our team has consistently met your needs over the years, from Patrick to Zach. Your trust and satisfaction mean a lot to us, and we appreciate your recommendation!
Susan Fleming Bragg
Outstanding problem assessment, service and professionalism
Provider response
Thank you for your wonderful feedback! It's great to know that you appreciated the thorough problem assessment and professionalism of our team. We always strive to provide top-notch service and are glad to hear that we met your expectations. Your support means a lot to us!
John Johnson
all good, no bugs
Provider response
John, no bugs in our goal and awesome customer service. Thank you for taking the time to leave us a review. We appreciate your business!
Steve Franklin
Zach did a great job conducting our initial Home Defender service assessment and treatment, as well as checking our termite stations. Happy to have him as our technician today!
Provider response
Thank you for your wonderful feedback, Steve! We're delighted to hear that Zach provided you with excellent service during your Home Defender assessment and treatment. It's great to know that you're satisfied with his work and the care he took with your termite stations. We appreciate you sharing your experience!
Gail Foxwell
Matt came today to do the quarterly visit. He is always punctual and thorough. He checked the bait traps and sprayed the exterior of our home for pests and dewebbed our front porch and back deck. He did a great job as always. I highly recommend RichPro.
Provider response
Thank you for your wonderful feedback, Gail! It’s great to hear that Matt provided you with such thorough service during your quarterly visit. We truly appreciate your recommendation and are glad to know you're satisfied with the work done. Your support means a lot to us!
laura isley
Prompt arrival, called prior to appt. Did inspection and provided quote. Polite and friendly. Not pushy. Would recommend
Provider response
Thank you for your kind words, Laura! It’s great to hear that our team provided prompt service and a friendly experience during your inspection and quote. Your recommendation means a lot to us!
George
Aaron is very professional, organized and very friendly. He’s a great face for your company.
Provider response
Thank you for your feedback, George! We're glad to hear that Aaron made such a positive impression with his professionalism and friendliness.
Norm Rosenbaum
Great job but did not let me know when he was done
Provider response
Thank you for your feedback, Norm. We're glad to hear that you were pleased with the job done. We appreciate your note about communication and will work on ensuring our team keeps customers informed throughout the process. Your input is valuable to us!
Q Swain
Being a new homer owner can be overwhelming. RichPro made it easy and was Informative and patient.
Provider response
Thank you for letting us know how we helped you. We strive to understand and inform our customers as we rid your home of pests. Thank you for taking the time to leave us a review.
Chris Kardian
Thought for what you did it was very expensive.
Chris K
Well if youd like paying monthly for no solution to your pest problem this is the place
Provider response
Chris, we are sorry that this was your experience with us. At RichPro, we do our best to meet our customers' needs with professionalism and integrity. Unfortunately, we were not able to get on the same page with you when it came to managing your account which is why it was, regretfully, cancelled at the end of April and your last monthly payment was refunded as a courtesy.<br>
Ann Wiley
I've just started with this company but so far; everything has been wonderful, especially the communication. Initial service has been done, we'll see in 2 wks what the out come of the mice control is. Operations Manager, Patrick Wallace left no doubt that their customers come first.
Provider response
Ann, thank you for taking the time to leave us a review and for your business. We hope we can earn your trust and that you will indeed see that customers come first at RichPro.
Pete Sweet
RichPro was available on short notice
Provider response
Pete, thank you for taking the time to leave us a review.
Shivanthi Ratnayake
When I sign the contract year a go they said they will be exterminate insects in my yard around the house and now they are saying only inside the house and exterior of my house only. Two words I’m going to terminate my contract. They don’t keep the word. The one who came haven’t done a good job on exterior either. I still have spiders and ants on my walls
Provider response
We are so sorry that your expectations were not met by our service team. We strive to a much higher level of customer service than this. We are happy that we were able to work together to come to a mutually satisfactory outcome. We are grateful for your continued business with us and hope that is the case for many years to come.
Karen Hayes
Technician was very responsive to my requests and needs for additional services. He was efficient at his job.
Provider response
Karen, thank you for letting us know how we are doing. We appreciate your business.
Cat Winterfox
At first I thought they were great. Professional, responsive, on time. But we requested they use chemicals safe for wildlife. The first regular service after the initial setup, they used Tandem, and I got to watch beautiful little skinks die on my drive. I'm glad for that skink, because we have a bearded dragon that we take outside, and that skink probably saved her life.
Provider response
Ms. Winterfox, we are truly sorry for what you had to experience today. We certainly understand and agree with your concern for your bearded dragon and other animals that are not pests. Our desire is to not harm those animals. That said, we have not encountered this particular situation before so we have reached out to our manufacturer for more information. Thank you for bringing this to our attention as it will help us be better. Because of the difficulty you have had, which we are so sorry for, we have refunded your service fee from our last service.
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Treatment and cost guides before you call
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