About this provider in Glen Allen
PEST CONTROL SERVICES At James River, we want to give you total peace of mind. We’ll take care of any pest problems you may currently have. Then, we'll develop a plan for your home to keep them out all year long. First we will perform a thorough inspection inside your home and outside, including accessible…
Rating breakdown from customer reviews
5
439 reviews
Customer reviews for James River Pest Solutions
Rick Fazzi
These guys are great. Very knowledgeable and thorough.
Provider response
Hi Rick Fazzi! Huge thanks for your fantastic review. We're so glad you found our service knowledgeable and thorough. If you ever have more questions or need help, we're just a call away!
CJ Jenkins
Highly recommend.
Provider response
Hi CJ Jenkins! We're genuinely grateful for your enthusiastic recommendation. Knowing you're satisfied energizes our team greatly. Remember, we're always here to support you with any pest concerns.
Darrell Bentley
Seen a major difference from day one.
Provider response
Hey Darrell Bentley! We're so happy to hear you noticed a significant improvement from the start. Your feedback is invaluable and keeps us motivated. Don't hesitate to reach out if you need anything – we're just a call away!
Will Michael
Great local business that helped with my mice infestation. They are professional, knowledgable and quick to serve you. Couldn’t recommend more
Provider response
Hello! Huge thanks for sharing your positive feedback about our services. We're delighted to have efficiently addressed your mice issue and we're here whenever you need us. We appreciate your recommendation and look forward to assisting you again in the future.
Russell Smith
on time, polite, helpful, informative
Provider response
Hello Russell! We're really grateful for your kind words and 5-star review. It's wonderful to hear our team met your expectations by being timely and informative. If you ever need further assistance, we're here for you.
Rich Harrison
Was supposed to come out after making an appointment. However they never came. We made two schedule appointments the owner failed to show as promised. Poor business practice.
Provider response
Hi Rich<br><br>We take reviews seriously, but it’s important to clarify the facts here.<br><br>Your original appointment was postponed due to severe weather in the area, including storms and tornado warnings. For safety reasons, we contacted you in advance and rescheduled. At that time, you indicated the issue was not urgent and chose to reschedule several days out for the free inspection.<br><br>On the rescheduled date, you were booked for a morning arrival window — not a guaranteed 10:00 AM appointment. Our team was still operating within that window when you called and canceled the visit because we had not arrived by 10:00 AM.<br><br>We did not “fail to show” for either appointment. We communicated proactively regarding the weather delay and were on schedule to fulfill the second appointment within the agreed timeframe before it was canceled.<br><br>We work hard to provide reliable, professional service and believe this review does not accurately reflect what occurred. That said, we remain willing to assist if you’d like to move forward.
Chris Tucker
Excellent and quick service. Joe was fantastic to work with and went the extra mile to help.
Provider response
Hi Chris! We're delighted to know our service met your expectations and that Joe's effort made a difference for you. Your feedback motivates us to keep up the good work. Thanks a ton for choosing us at James River Pest Solutions!
Stephanie Wallace
I found myself in a bind and Jared and Joe were able to assess the situation and provide excellent service. Highly recommend!
Provider response
Hi Stephanie! We sincerely appreciate your kind feedback and recommendation. It's wonderful to know Jared and Joe could assist you so effectively. We're committed to maintaining this level of service and are here for you whenever needed!
Yvonne LeFrancois
Joe and his team are super great to work with. They care about the work they do, are understanding and flexible.
Provider response
Hello! We're so happy to hear you had a great experience with Joe and the crew. Your appreciation and kind words truly brighten our day. We’re eager to continue providing you with outstanding service in the future. Much obliged for your support!
Cary DRYDEN
I sent an email with a question and he called a few hours later. Very professional
T. Dowie
I work with Joe & Troy! They are professional & reliable!
RiRi S
I have been using this company for 4 years and I love them. They’re very nice. Sweet. They listen to whatever concern you have. Whether you have an appointment or not, they will come regardless to help you. I highly recommend this company.
Provider response
Thank you so much for your review!
Rob Ratzlaff
Joe was great - discussed everything, courteous and professional. Logan was great - completed my homes service, courteous and professional.
lois meeteer
This is my second year using Jame River Pest Control. Joe is so helpful in answering my questions , and all of his technicians that come out do an excellent job. I have referred their services to several friends. They were also very pleased with them. Great Company!!!
Provider response
Hi there! We're delighted to know that you're enjoying our services for a second year. It's wonderful to hear that Joe and our team have been so supportive and effective. Your recommendations mean a lot to us! Looking forward to serving you and your friends in the future. 😊
Donna Lynne Carter
Courteous & effective...what else is there to say?!
Provider response
Hello! We're so grateful for your kind words. It's fantastic to know that our service made a positive impression. Thank you for taking the time to share your experience. Looking forward to keeping your place comfy and pest-free!
Christina Hill
This company is a life saver! I love how educated Daniel is and how he is able to get rid of pest AND explain exactly why they behave the way they do in different seasons and climates. Since their first visit I haven’t had any issues! 🙌🏽 They are professional, thorough, timely, and they are great communicators. I am completely comfortable in my home thanks to their service! 5 Stars given with no hesitation! ⭐️⭐️⭐️⭐️⭐️
Provider response
Hi Christina! It's wonderful to hear that Daniel's expertise gave you both understanding and relief from pests. We're delighted to know you're enjoying a bug-free home and our team's professionalism. Your comfort and peace of mind are what we strive for every day. Wishing you many more carefree days ahead!
Caroline Stone
Great for general pest control. We worked with this company for a while but recently went with a competitor. When I called to cancel our service, the rep was unprofessional and hung up on me before confirming he canceled our service. That’s my only complaint. Great when you work with them but not good at handling cancelations.
Provider response
Hi Caroline! We really appreciate your honest feedback and the great rating. We're genuinely sorry about your experience with the cancellation process and we're committed to improving our service. If there's anything we can do to make up for it, please let us know. Wishing you all the best!
Patrick Killingsworth
Joe proved to be super knowledgeable and very personable throughout my initial phone call and his first treatment for my home. It meant a lot to have the owner of the business kick things off for us. He was able to put me at ease every step of the way. I know we're in good hands, thanks again!
Provider response
Hello! It's absolutely wonderful to know that Joe made your experience smooth and reassuring. Your kind words truly warm our hearts and affirm our commitment to top-notch service. If there's anything else we can do for you, please feel free to reach out. 😊
Ray Nyamete
I used James River Pest Solution in Midlothian for a flea issue and they did a great job. They were on time, efficient, communicated well, and offered a reasonable price for the service. The only critique I have is that I wish we had been given more advance guidance on how to prep the house, like what to move or cover, before the treatment. That would’ve made things smoother. Other than that, they were professional and I’d definitely use them again and recommend them to others in the area.
Provider response
Hi Ray! Thank you for sharing your experience with us. We're glad you found our service efficient and reasonably priced, and we appreciate your feedback about the prep guidance—it's truly valuable for us. We look forward to serving you again in the future, and we're here to help with anything you need.
Mark McEwen
Leaving only 4 stars because I haven’t had a chance to see the real effects yet (moving in soon). However, I was very impressed with Joe and how responsive he was. He came out the same day i signed up for his services to conduct the initial treatment.
Provider response
Thank you!!
Annette Clarke
I am very pleased with my service. Joe is very professional and willing to accommodate me in regards to being flexible with my availability in scheduling routine visits.
Provider response
Thank you Annette! It’s a pleasure to be of service to you.
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