Highland Eco Pest Control

Lenning is an amazing technician who continues to provide us with expert service on addressing our pest control. Fantastic job!

Trevor came out and did an excellent job explaining the pest control process and applied all of the necessary products.

Had a great experience with Lening. He walked me through the full process & pointed out potential problem areas. Very knowledgable about products being used & concious about our pet

I contacted Highland Eco Pest control after spotting a single bed bug right after a trip. They were able to send out an inspector team (technician and k9) same day, and I couldn’t be happier with the service. Obviously finding a bed bug is an extremely stressful experience; I found Julia to be incredibly knowledgeable and informative, and she was able to make recommendations and share information that eased a lot of my discomfort with the situation. Thankfully no additional evidence of bed bugs was found, but I felt that Julia and then Julia and Raven’s inspection was extremely thorough, and neither had any problem looking in a specific area or at a specific object I had concerns about. I have a treatment scheduled with them next week and am looking forward to the peace of mind that will come with it. I would absolutely recommend highland to anyone in the DMV who had a similar issue in the future

Julia was very professional and kind. Great service for a bedbug inspection.

Our residents and myself, really appreciated EJs attention to detail and going out of his way to inform and educate the residents on the process and proper way to maximize the efficiency of the treatment and safety around pets and children. Definitely appreciated his patience as well with our key situation as well.

Xavier was fast, efficient and patient, answered all my questions… professional and good.

Very friendly. I asked him to check a bait station to see if any thing had been in it. And the critters were using it. He answered all my questions. Good compan.

Technician was great to work with; thorough and clearly explained his work and recommendations.

Xavier was great! Extremely thorough and efficient.

Julia and Raven were very friendly and professional! Gave me great peace of mind and handled everything smoothly.

Julia came out today, and I found her to be thorough, professional, and knowledgeable. I would highly recommend Highland to anyone looking for an excellent pest control service.

This summer we had a mice issue that escalated quickly. After a visit Trevor suggested that the mice were entering the apartment from behind the built in drive. After we patched up the hole I haven’t seen any new droppings or mice sightings.

Tenants told me they saw bed bugs. They even asked another bug professional to come in, paid them, and they said we had bed bugs. Well, Highland, whom I used a few times in the past, brought in the dogs. These dogs can sniff bed bugs on the spot. They went through and BAM! No bed bugs. Just goes to show you that all pest control is not created equal. I slept only 4 hours last night thinking I had bed bugs. Thanks, Highland! You saved my week.

We were thrilled with the service and EJ’s professionalism!

Lening did a great job doing a preventative spray

Thanks to Lening for a great rodent treatment today, He was professional and thorough and took his time to really fix the problem.

I would like to extend my sincere thanks to your crew for their prompt response and outstanding work in addressing the rodent problem. They acted quickly, worked efficiently, and ensured the matter was taken care of with great professionalism. Their dedication and effectiveness made a real difference for us

Editing my review from earlier; While the pest control team do a wonderful job each time, I simply can’t oversee their administrative deficits. My debit card has been overcharged for services that I had to call twice to get refunded for. I had receptionist staff (LISA) speak to me incredibly rude when simply inquiring about a missed appointment which btw was not the first time. I have had to call a few times to confirm if any one was coming only to be told there was no appointment. The lack of communication, conflicting information and rudeness of staff was enough for me to simply look elsewhere for a new pest control company as this one just happen to miss the mark unfortunately. I will say I did bring up my concerns when canceling my services and the manager reached out right away, but did nothing to keep a customer that was wronged. Just make an informed decision when choosing where to spend your money.

I hope this message finds you well. Whoever this driver is, he’s reckless and shows no regard for others on the road. There have been far too many accidents lately in the Clinton area many of them fatal. As I was getting onto the exit, he was speeding, tailgating me, and almost side swiped me because he didn’t time it enough a car was coming on the right side of us, and once he got around me weaving in and out of lanes, only to end up stopped at a red light like everyone else. All this with my son in the car very frustrating. Please remind him that safety should always come first. Even if he’s running late to a client, he still has a responsibility to drive with caution for his own sake and for others.

Adjusting my review from 5 stars to 3, unfortunately. After a few years of fantastic service, things seemed to have gone down hill. From technicians giving no notice that they were coming, to appointment dates being changed with no notice, to random late fees being wrongly applied, to this year, when I paid for the season in full and I'M STILL BEING CHARGED MONTHLY in addition to the full season that I paid for. Had I not noticed those charges on my credit card statement, Highland would have been paid twice for this season. The spraying is still effective. We don't see mosquitos and we DO see other insects (like bees and butterflies), but the business end of things is extremely frustrating, stressful, and disappointing. I own a small business and if this was how I treated customers, I wouldn't expect them to come back.

My technician was Johnny, very helpful and informative. Pretty comprehensive and advised on what I can do in the interim between visits. My only gripe is with the company and not with the technician. I originally called for roach treatment because my condo association has been incompetent in handling the issue and because it’s a shared building I requested help filling holes where roaches could get in. I only learned when the technician arrived that this wasn’t a service they handled and that I needed to hire a general contractor. This should’ve been communicated before the visit.

It would be good to know that he actually completed our service. I’m sure he did but some kind of indicator left on my patio would give me comfort because otherwise there’s no way to tell that it was done unless I actually see him. Also, we have a bucket left over from prior years that we put in our shed, what should I do with it?

I used highland for a bed bug inspection and was very disappointed that they diagnosed us as having bed bugs, weeks later to have a different company come out to determine we had bats bugs. They are very similar and cannot be differentiated without a microscope which the inspector did not know to do. The inspector was friendly and personable but the company clearly had not trained her to know the difference between the two bugs even though we paid the steep fee of $400 for the inspection. Ultimately highland decided to reimburse me for $100 of the inspection fee but that can't make up for the stress caused by thinking you have bed bugs. On top of that we had them scheduled to come out and treat for $2000 which would have been a huge waste of money. All in all, we needed a company who knew more about our situation.

Through our condo association, we have retained Highland to spray our front and back patios. We had questions about the extent of their service and via emails, we communicated these to their office. They responded to all of our concerns and then arranged for their technician to walk our property and point out exactly what they would be spraying and/or leaving bits on. We were impressed by the professionalism of everyone we have dealt with.