Integrated Pest Management Services

Radon mitigation system. The guys were friendly, professional & in and out in a timely manner.

IPM team was highly recommended and they absolutely earned that recommendation! They handled our radon mitigation project in a timely and professional manner while also keeping us engaged with their friendliness. We are very happy with the way they utilized their equipment to maintain the original appearance of our house. They did an outstanding job of minimizing any mess in our house and they actually cleaned every area where they worked so that it was even cleaner than before they started the project..

Great company and customer service

Very knowledgeable and they perform outstanding service. I highly recommend them for Radon screening and service!

Tech is always professional, asks if any special issues that may needed addressing, always a good experience

Caleb is quick to respond and has been great to work with. He is professional and polite as well.

Very reasonable prices

Dennis and Austin were fantastic. Knowledgeable, great work ethic, prompt and professional. Would use them again. If your home needs a radon test be sure to call them.

Very personable and nice also thorough work done.

This is a 5-star company! If you are in the Louisville area and need pest control, look no further. Was recommended this company by a trusted friend and decided to check them out for myself and was not disappointed. They are very affordable and will come back out as needed if you are having ongoing issues (at no extra cost!). Wes is awesome and very friendly - I look forward to seeing him every time!

We had a radon fan that was vibrating the floor and could be heard over the sound machine. The IPM team did an amazing job getting to our home right away. They replaced the fan for a good price, our radon level is safe, and the fan is quiet. Will be using IPM for every radon issue!

Honest company. Highly recommend.

Dennis was great. Our Radon System fan was going out. Dennis, replaced it and did a great job. I know who to call for radon work now.

IPM is a trusted company by me in my personal investments and my Real Estate career. My many experiences with them has been honest, reliable, trustworthy, informative, and affordable. They are my go-to for all pest inspections and needs.

They do great work, but the automatic appointment system is so inconvenient. They call you 2-3 days before (one of those days being a holiday last time) and schedule you even if you don’t answer, and the voicemail is either blank or half of the message is cut off so you don’t know what it’s saying. Then, when they show up at your house and you’re not there (because said voicemail doesn’t give complete info and 2-3 days isn’t enough time to request off work anyway) the guy gets frustrated with YOU and claims “the notes say human answered” despite that not being true. So someone is writing false notes or the guy showing up isn’t being truthful. As soon as frustrated tech leaves, he says to call and reschedule, which I always plan to do. But instead they will IMMEDIATELY call you and put you on the schedule again whether you answer or not, again. It sounds like a great idea if we all had the ability to just take off when they scheduled, but in reality it wastes their techs time, gas, and stresses out a busy customer who may not have the time to call to reschedule before the day of appointment with such a short notice. Anyway, I will continue to use them but I wanted to express the inconvenience of the appointment system nonetheless.

They are fantastic! They came within a couple of days of my asking, as the season is full of bugs! Grateful for them and their professionalism.

We are very pleased with IPM. We purchased our home in summer 2019 and IPM has helped us keep the termites away. We moved here from across the country so we were grateful to find an honest company from the start. They are very responsive, on time, reasonable pricing, and overall has great service. We can’t recommend them enough!

We have been using IPM for several years for both termites and pest control. I love that the yearly payments cover any issues I have through the year. They can usually get me on the schedule right away and attend to any small issues. Generally, I don't even have to do that. Can't say enough about them. Highly recommend them!

I have used IPM for many years and have always been pleased with their service and their representatives. Wes recently treated my home outside for ants and he was very thorough as well as being cordial, courteous and on time.

I simply asked them to text a spanish speaking tenant to set up a time to come by to spray for bugs, so the tenant can have their translator respond. They refused because they didn't want to use their personal cell phones to do so. so I will use my personal cell phone to call someone who gives better service. this is not the first service issue I've had- Update: People who give good customer service would simply find a way to do the simple thing the customer asks to be done. Not make me make two calls. when I've had you call a tenant to schedule, or call a listing agent to schedule, no problem. But I simply ask you to text someone instead. Geez. you don't want my business. Just tired of it. again this was a final straw from a 36 year veteran of real estate who is vocal

This company is absolutely HORRIBLE and will RIP YOU OFF... They will come to your house and sign you up for an annual pest control agreement without even doing an inspection to see if you need their services. They don't offer the services that are advertised on their website and are more than happy to spray your house for bugs that don't exist so they can take your money. It's very unprofessional and irresponsible to spray a lot of chemicals in someone's house without even doing an inspection to determine what bugs if any are present.

Terrible customer service and zero set expectations.

We used them for our termite inspection on the house we just bought at the recommendation of our realtors. We were told we did not have termites. This spring my sons room became flooded with termites! We called them back out very upset that they missed this. They came back out and did another inspection. They said they didn’t see anything In The crawl space but the ones in my sons room were probably the colonists and that they would give us a “discount” to treat the house for termites even though they missed it the first time. We told them it was outrageous to charge us over $1200 when they missed it the first time and we moved forward with buying a house on their word that the house was termite free. We also had someone come look at the window where the termites came through and he stated there were obvious termite holes all around the window and the entire frame will need to be replaced. DO NOT USE THIS COMPANY. We should have gone with the pest people I have used in the past but we went with who our realtor suggested. We will never do that again.

Pricing was lower than other received and lower than what the internet said I should pay. Installers were timely and friendly the day of installation. Office contacts friendly as well. Radon levels fell below 4.0 picocuries per liter of air (pCi/L). Be certain to identify in the contract any special conditions that might affect system performance or function such as under slab moisture content, floor drain installations or concrete type used in the floor to be penetrated. These can lead to undesirable results. This system was taken offline after 8 days for two reasons. The CFM for this installation is 170 cfm @ 1.20 WC. Overtime this flow rate created a vacuum that caused drain trap water to be sucked from the floor drain that dumps into the sump well. At risk here is back drafting the gas water heater and HVAC unit. Second the fan has vibration that results in vibration along the vertical exhaust pipe and into the living environment. Manufactures installation guidelines require a plumb and level fan installation to allow proper condensation drainage. Condensate is the source of the vibration. This contractor meet its contractual obligations. Overall I would say nothing stands out here so I would rate it a neutral experience.

Complete lack of professionalism and customer service. Inept office personnel whose lack of concern for the customer borders on being offensive. I will invite pests into my home before I let IPM cross my threshold.

Had IPM Services out to do both pest control and install a radon mitigation system. Very professional and quality of work was by far the best I have seen. Highly recommended. I plan to share their name with others that can use their service (especially the mitigation system).

Office administrator treated us unprofessional. Following up on service, the office administrator made statements and explanation that were contradictory to technician whom performed the service and continued after explaining such. This person seemed to have no interest to conduct any research of facts on service performed but to make general statements. This person was difficult to deal with. We were a new customer to this pest control company whom went from A to an F grade due to poor customer service. The initial service performed by technician was prompt and professional.