About this provider in Louisville
Aptive Pest Control in Louisville, KY provides trusted residential pest control services tailored to homes throughout Jefferson County. Our Louisville team helps protect against pests like ants, spiders, cockroaches, rodents, and more with personalized treatment plans designed for long-term protection. We’re committed…
Rating breakdown from customer reviews
4.5
1,891 reviews
Customer reviews for Aptive Pest Control
Vincent McGrew
If I open the door and say no solicitors, you walk away from my door. Anything beyond that is trespassing
Provider response
Hi Vincent, <br><br>We understand your concern, and homeowners should feel that their boundaries are respected when they say they’re not interested. Aptive expects representatives to conduct themselves professionally and respectfully in every neighborhood.<br><br>We appreciate you bringing this to our attention. Please reach out to socialmedia@goaptive.com directly with your address so we can help ensure your request is properly handled and prevent future unwanted visits.<br><br>-Jasmine, Aptive Care Team
Annette majoras
Had to cancel with them. Because the pricing was too high. Customer service was argumentative and high preasure. And I basically got a ass chewing for canceling.. They seemed professional when they came out. But their treatment did nothing for my issues as well. I do not recommend
Provider response
It's wonderful to know that you've been satisfied with our service, Annette majoras! We really appreciate you taking a moment to share your experience with us. Your satisfaction means the world to us, and we're incredibly thankful you've chosen Aptive to handle your pest control needs!<br><br>-Alexis, Aptive Care Team
Monica Hoyos
súper thorough and also returned to my home within minutes for additional treatment
Javier Fernandez
Very punctual, articulate and focused when it comes to treating our home. Very informative and easy to talk to about my yard treatment efficiency was awesome
Provider response
Hi Javier, <br><br>We’re glad to hear our team provided punctual, focused, and thorough service! At Aptive, we take pride in being attentive and clear while protecting every home we serve. Thank you for trusting us and for taking the time to share your feedback. We truly appreciate it.<br><br>-Jasmine
Sharon Liesinger
We’re happy with the service we get from APTIVE. They efficiently treat our home & yard to prevent bugs, spider’s & ants.
Provider response
We appreciate you recognizing the care our local experts put into your service, Sharon Liesinger. Listening to your requests, keeping you informed, and paying close attention to the areas that need it most are all part of providing a thorough visit. Thank you for trusting Aptive to take care of your home's pest control needs!<br><br>-Alexis, Aptive Care Team
Torri Taunton
Showed up early (my apt time is between 8 & 11 and he was here at 8) He was very thorough and took his time (most techs go so fast I don't see how any chemicals really get placed throughout the yard) He was very courteous and obviously values his job. You need more techs like this young man. THANK YOU
Carol Coffey
The date the technician arrived on was wrong. Someone was suppose to show up 3 or 4 days before and no one contacted me. I was really upset and ready to cancel but the technician apologized even though it was not his fault. He handled it professionally and made it right. I was glad it was him because he always does an excellent job when performs the service. He's awesome.
Provider response
Hi Carol,<br><br>Thank you for sharing your experience! We understand how frustrating the missed appointment and lack of communication must have been, and we appreciate your patience. It’s wonderful to hear that your service professional stepped in, handled the situation with professionalism, and turned the experience around even though the scheduling issue wasn’t his fault. We’ll be sure your recognition is heard. Thank you for continuing to trust Aptive!<br><br>-Jasmine, Aptive Care Team
Tina Richardson
Andrew was wonderful. He was patient and asked a lot of questions about my yard and issues I've had. He then helped me see how Aptive could help me be more comfortable in my own yard. The gentleman that came out and performed the services was kind and thorough. I'm grateful that I took this step.
Provider response
We’re really glad to hear the service met your expectations and that everything was well cared for, Tina Richardson! Your trust means a great deal to us, and we appreciate the opportunity to continue handling your pest concerns. Thanks for being the best part of Aptive!<br><br>-Alexis, Aptive Care Team<br>
Andy Burdsall
I almost never write reviews, but when Miles decides to tell me how long I've lived in my house and how long I've had treatments before he hangs up on me, I feel it is appropriate to comment. Yes, I was trying to cancel the service and, yes, I told him that I didn't really want to have a long talk about the things he could do now. He told me I didn't understand the process and I had been texting and so forth. Sad, and I will not ever use the service again.
Provider response
Hi Andy,<br><br>Thank you for sharing your experience. We’re sorry to hear that your interaction while trying to cancel left you feeling dismissed and disrespected. Regardless of the reason for your call, you deserve to be treated with patience, professionalism, and respect throughout the conversation.<br><br>Please reach out to socialmedia@goaptive.com directly so we can review what occurred, ensure your account concerns have been properly addressed, and make sure your feedback regarding this interaction reaches the appropriate leadership team. We appreciate you bringing this to our attention.<br><br>-Jasmine, Aptive Care Team
Lola Ellison
The tech was super nice. As this is a new service, I want to see how this goes in the next few months, because the fall is when the most activity occurs.
Provider response
Hi Lola, <br><br>Thank you for sharing your first impression! We’re glad your service professional made the initial visit a positive one. We completely understand wanting to see how the service performs over the next few months, especially as fall brings increased pest activity. We appreciate you giving Aptive the opportunity to earn your trust and look forward to keeping things handled as the seasons change!<br><br>-Jasmine, Aptive Care Team
Brent
Edit* I in fact DID NOT receive my refund after 10 days and had to call and complain AGAIN! Crappy business practices Goodluck cancelling your account. Had to tell them 5 times I didn’t want the service any more. Each of those times were times they sent someone out and I had to remind them to not come back. Then they sent someone out again to do the service and charged my account . After I was told I would get a refund in 24 hours they switched it to 7-10 business days. Everything was good until I tried to cancel because I don’t live there anymore
Provider response
We're sorry to hear your experience ended this way, Brent. We understand how frustrating it can be when you're trying to cancel service after moving and continue to have visits scheduled while waiting for your request to be completed.<br><br>We'd appreciate the opportunity to review what happened. Please email socialmedia@goaptive.com with your service address, and our team will take a closer look at your account, the cancellation timeline, and the refund concerns you've shared. Our Aptive Promise is that when something isn't right, we'll put in the work to fix it, and we'd welcome the opportunity to help resolve this for you. Hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
Sandy Lamp
The service was performed as promised. The technician was professional and pleasant during our interaction.
Brenda Blankenship
I was home and Joshua pressed a door bell that did not work. It looks like he did all outside work. I would like to think he did a good job outside based upon Joshua’s service he has done at my home in the past. He knows which doorbell to push for future service. Joshua and I texted aferwards
Provider response
Thank you for taking the time to share your experience with us, Brenda Blankenship! Hearing that your service met your expectations means a lot to us. We're grateful for your trust in Aptive and appreciate the opportunity to handle your pest control needs!<br><br>-Alexis, Aptive Care Team
Joyce Wood
I was very impressed with the tech who serviced its. He is knowledgeable and professional. Educates customers very well without offending.
Provider response
It’s always encouraging to hear when a treatment goes well, and we're so glad you've been satisfied, Joyce Wood! Our team works hard to provide professional, thoughtful care each time we're at your home, and we appreciate the opportunity to continue handling your pest concerns with Aptive!<br><br>-Alexis, Aptive Care Team
Paige Priddy
Visited by Gabe, very nice. Mosquitos have been terrible when spending time with the animals outback. So I was convinced to get the treatment. Treatment was scheduled two days later. Dallin came to do the treatment, was also incredibly nice. There was a down pour 2 hours afterward, hopefully that won't effect the process. Will try to followup with the experience in a few weeks
Provider response
Hi Paige, <br><br>Thank you for your wonderful review and for choosing Aptive! We're thrilled to hear both Gabe and Dallin provided such a friendly and positive experience. We hope the mosquito treatment brings the relief you're looking for so you can enjoy spending time outside with your animals. While rain shortly after a treatment doesn't always impact its effectiveness, we appreciate you giving it some time and look forward to hearing how things improve over the next few weeks. Thank you for trusting Aptive to help protect your home!<br><br>-Jasmine, Aptive Care Team
James Boomer
Friendly service - and very thorough.Provides a lot of information about what was done.
Provider response
Hi James,<br><br>Thanks so much for sharing your experience! We're thrilled to hear that our service professional made a great impression and took the time to be thorough—that’s exactly the kind of care we aim to deliver at Aptive. We truly appreciate you being a part of the Aptive family and look forward to keeping your home protected year-round!<br><br>-Jasmine
Stephanie Heath
They are literally GREAT!!
Provider response
We’re really happy to know you received attentive service, Stephanie Heath! Providing reliable care is something our team takes seriously, and we appreciate the continued opportunity to help handle your pest concerns. Thanks for being the best part of Aptive!<br><br>-Alexis, Aptive Care Team
Margie Rose
Very good service. Information shared nicely . In and out quickly.
Provider response
Hi Margie,<br><br>Thanks so much for your thoughtful review! We’re really glad to hear you had a smooth, informative experience with Aptive. Our team works hard to provide efficient, top-quality service while making sure you feel informed every step of the way. We're grateful to have you as part of the Aptive family and look forward to keeping your home protected and comfortable!<br><br>-Jasmine
david marion
All good
Provider response
We are so grateful that you took a moment to share your rating with us, david marion! It makes us incredibly happy knowing that you're satisfied with the level of care our team is able to provide. It's always a pleasure to handle your pest control needs, and we really appreciate having you as a part of Aptive!<br><br>-Alexis
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Treatment and cost guides before you call
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