Provider profile

Instant Bed Bug Assassins

5 stars from 89 customer reviews Β· 4215 Cane Run Rd Suite A, Louisville, KY 40216

  • 5 out of 5 stars
  • 89 customer reviews
  • Louisville, Kentucky
  • Open 6 days/week
5
Rating
89
Reviews
Yes
Claimed
Yes
Website

About this provider in Louisville

Instant Bed Bug Assassins specializes in one thing; complete bed bug extermination in your home or commercial property! Unlike other pest control companies in Louisville, KY who primarily use chemical treatments, we use a heat treatment to get rid of bed bugs in one visit. Heat treatments for bed bug extermination are…

Pests handledbed bugslive straggler
Praised forfriendly and professionaldiscreet and effectiveknowledgeablehis knowledge and honesty
Methodsfull extermination

Rating breakdown from customer reviews

5

89 reviews

5
86
4
3
3
0
2
0
1
0

Customer reviews for Instant Bed Bug Assassins

CE

Carmen Evans

6mo ago

Mosquito control.

KC

Kristen Campbell

7mo ago

We called about a problem and the company sent Josh out the next day . We were very impressed with his knowledge and honesty. Would highly recommend!

P

Philip

8mo ago

Adam is an absolute life-saver. My wife and I were in the middle of a move a few Saturdays ago when the movers we hired stopped and told us they found evidence of bed bugs on 2 of our mattresses, and said they had to unload what had been packed on the truck and couldn't return until the house was treated by a professional exterminator. The contract for the sale of our house dictated that we needed to be moved out by the end of the next day (Sunday) so we were in shambles trying to find someone to come treat our house on a weekend so that we could cram 2 days of moving into 1 or even half in order to be out on time. Thankfully, my wife called Instant Bed Bug Assassins after a quick Google search and spoke to Misty, who could not have been more empathetic and helpful. She calmly answered all our frantic questions and connected us with Adam who was on call that day. He gave us a rough quote for treatment over the phone and said they could come out on Sunday, but wanted to do a FaceTime evaluation to confirm the quote. Over Facetime, I showed him the bug that the movers had found in a seam of one of our mattresses, and my wife sent a good close-up photo. Adam identified it right away as a carpet beetle - 100% NOT a bed bug. The movers had also seen thin lines of small black dots along the adhesive strips on the bottom of our mattress that they suspected were eggs or bed bug feces, but Adam confirmed that it was in fact flecks of paint that the adhesive had pulled up from our black metal bed frame. He could have easily taken advantage of our panic and the time restrictions we were under, but instead his honesty and professionalism saved us not only from paying for an unneeded treatment, but also from several hundreds of dollars to buy a few additional days to move out per our home sale contract. He even contacted our moving company himself to give his professional evaluation. We were able to get movers back to our house on Sunday, and all worked out. I hope we never do actually have bed bugs, but if we do, I'll be calling Adam and Misty back, and will recommend them to anyone I possibly can.

SR

Sierra Richardson

10mo ago

Grateful for IBBA and their quarterly cleanings!

BD

BOB DICE

10mo ago

Nick was courteous and explained exactly what he was going to do. He did not waste any time and went right to work. I appreciate his professionalism and dedication to the job. Bob Dice

T

Tracey

1y ago

Josh was very thorough, he was on time and did a great job!

LG

Lisa Gabbard

3y ago

Very thorough and professional. It would be helpful if information was consistent from person to person.

Provider response

Thanks Lisa, we appreciate the kind words. Sorry if there was inconsistency in our explanation of info, thanks for sticking with us. <br>

CM

cindy McDonald

3y ago

Unfortunately weekend out of town went bad. Discovered bites the first morning, and more after second day at cabin. Freaked out when doctor advised they were bed bug bites. Called Bed Bug Assassins immediately. They came out next day and found a few in one bedroom. Three days later, house was treated and no sign of the little demons since. They were quick, professional, no truck with big bugs all over, so very discrete. Kevin and Michael were great to work with and showed us how and where to look in hotels, cabins, etc. for the little monsters before we trust the bed. Thank you guys!

Provider response

Fast, professional, and discreet, that's how we like it! Thanks for choosing us for your work Cindy, we really appreciate it!

RB

Roberta Blankenship

3y ago

Very thorough & curteous, thank you!

Provider response

Thanks Roberta, I appreciate your feedback and willingness to work with us. Looking forward to serving you as a preventative customer in the future!

CM

Christie Morrison

3y ago

Super fast, efficient, and discreet. Very easy to work with, kept us informed of the process and took care of the issue in 1 visit.

Provider response

Thanks Christie, 1 and done is how we do it at IBBA! Appreciate your feedback

KW

Kevin Wigginton

3y ago

Great service and quality work. They everything they said they would and more. Highly recommend

Provider response

Love this review Kevin! β€œDo what we say we will do” is one of our core principles πŸ‘

JN

Jean Noel

3y ago

Doug was sent to my house and he was very honest and said he saw no bug problem. Save d me a lot of money! .

Provider response

Thanks Jean, we know treatment is not cheap, I'm glad we were able to save you money in the long run.

AB

Angela Brush

3y ago

It was really good

CG

Christopher Gregory

4y ago

Excellent service. Prompt and expedient. Full extermination none left. Friendly and professional. Discreet and effective.

JF

James Fuqua

4y ago

Turns out that we had a case of bedbugs. Not sure where they come from, but we had them. Tried all the home remedies and spraying that was available to us. None really helped. I had been doing research on bug removal and had seen that heat was the best option for them. I contacted them and set an appointment for them to come out and give their free estimate. Once there, we discussed the options and pricing. They were prompt with reminders and on the day of the extermination were early. The whole experience was so very easy from start to finish. Once you discover you have any bugs in your home, dont hesitate to call. You shouldnt be embarrassed about it. The whole process was discreet. I would recommend them to anyone.

VM

Varynn Maiar

4y ago

Doug was wonderful! He was efficient and completely got rid of our problem. He was able to pinpoint our neighbors as the source and sprayed our vents really well, and we haven't seen anything since. We're definitely going to keep the warranty and call IBBA if we have problems in the future.

AH

April Hubert

5y ago

I cannot say enough about how great IBBA has been to work with! Lydia at the office is so professional and pleasant. She worked with us to schedule our appointments as soon as possible (Next day even!). Our techs have been great to work with- especially Michael who did our post-heat treatment spray and steam after finding one live straggler (eek!).He was very very thorough and even helped move and flip furniture to ensure we got every last corner! Michael was kind, courteous, and very knowledgeable- exactly what you want when you are kind of losing your sanity to these bugs! Choosing IBBA is worth every bit of the money spent- choose them first to get the job done right away.

CM

Crystal M Helton

5y ago

Doug was our technician, and he was wonderful. Always on time, very courteous and kind, made me feel at ease and we have had zero issues since his visit. 10-10 recommend this business. You can find services for a little cheaper , but with out a guarantee. I highly suggest spending the money and getting peace of mind and a job done right by courteous professionals

AC

Amy Carrico

6y ago

We were very pleased with the outcome of our treatment of our bed bug problem. Our technician was very polite, knowledgeable and thorough. We especially appreciated the discreet manner in which they got the job done. Would highly recommend if you find yourself in this predicament.

DW

Dave Wilkinson

6y ago

I can't say enough good about these guys. They get the job done! Skip all the dudes who want to spray. We wasted a year of our lives and a ton of cash going down that road. Let Bed Bug Assassins roast these evil creatures! We have not seen ANY bed bugs since their heat treatment. These guys are FOR REAL!

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