EcoShield Pest Solutions
Verified1846 Cargo Ct, Louisville, KY 40299
Open 6 days/week
About EcoShield Pest Solutions
At EcoShield, we care about our customers, our communities, and our employees. With each and every interaction with our team, our mission is to solve your pest problems and to provide you with a pest-free and happy home. With our dedication to 5 Star service and our ability to solve difficult pest problems, EcoShield Pest Solutions provides consumers the bliss of pest-free living in a safe, effective, and convenient manner!
Rating Breakdown
4.6
★★★★★559 reviews
Customer Reviews (29)
Ecoshield is new to our area! Customer service is wonderful. Everyone that I’ve dealt with on the phone or in person has been great. Very helpful and informative .
Curtis H was very curtious and went above and beyond to help out. Highly recommended
he a good worker,doing extra job
Very personable and professional
EcoShield has done wonders for my peace of mind. Ticks, mosquitos and wasps had taken over my yard; EcoShield’s treatment quickly and effectively rid my property of all of them. Even better than their product, EcoShield’s commitment to service is top notch. My personal rep, Jack, is extremely knowledgeable, with a client-first mentality. My recent tech, Joseph, was personable and efficient. When I had a tiny flare up of ticks, he worked quickly to find a prompt and fair solution. He understands that Pest Control, at the end of the day, is a service. I’m sure other larger companies have an equitable product, but I struggle to imagine they have the same level of genuine, personalized service.
Very courteous, very courteous of the property, and met the needs of the pest control we needed.
Joseph was on time, thorough and professional.
Joseph was great - he was quick and efficient and sprayed all of my house inside and out in under 20 minutes. A pleasure to do business with!
EcoShield is doing a good job! Before the Service person starts they alway comes to the door to explain in detail what they are going to that day, and asking do I have any issues
Quick service. Technicians always make sure to close the gate back after completion. Great experience.
Brennon from Eco Shield is very knowledgeable and took the time to explain his tactics, techniques, and procedures in pest control. Highly recommended!
Technician running ahead it time today 👍. Very kind to call ahead. Left a note on my door also, I was away at the time.
Not impressed. They have come multiple times over the last 7 months and I dont have less bugs. Might have more but of course you can only get out of it buy pays a $250 dollar cancelation fee (something they dont tell you) so pretty much stuck waiting for the last 2 visits. Save your money!
Response from EcoShield Pest Solutions
Hi Adrian, thank you for sharing your feedback. We’re sorry to hear about the continued pest activity you’ve been experiencing and understand how frustrating that can be. We were unable to locate an account under this name, but we still want to help. At EcoShield, our 100% Service Guarantee means that if covered pests return after the egg‑cycle visit, we’ll come back and retreat at no additional cost to you. The early termination fee you mentioned is part of the customer agreement and is reviewed during our 3‑step verification process, which includes a verbal review, an emailed copy of the agreement, and a text confirmation where customers reply “YES” to approve the terms. If you’d like us to take a closer look or help clarify anything further, please reach out to us at customerfeedback@theshieldco.com. Thank you again for your feedback — we appreciate the opportunity to help.<br><br>Jay A.
He did a good job!
My husband died two months ago. Michael was compassionate & professional in discussing my issues with mice, wasps, etc. He was thorough in seeking solutions to my challenges.
STEER FAR AWAY FROM THIS COMPANY. The sales rep will LIE to ensure you are stuck in a contract that costs a percentage to cancel. Don’t believe ANYTHING they tell you about what qualities justify this price. LOOK INTO YOUR LOCAL COMPANIES BEFORE YOU SIGN WITH THEM. You sign a contract that gives them OVER A THOUSAND dollars for pest control that you have to call back multiple times. They left white dust everywhereeeee all over my porch all over my house. We just paid hundreds to get out of a contact that we weren’t told the truth about to begin with. NEVER TRUST A COMPANY THAT HAS TO LIE TO GET YOUR BUSINESS.
Response from EcoShield Pest Solutions
Hi Winston, thank you for bringing your concerns to our attention, and we understand how frustrating this situation feels. Our agreements are reviewed through a 3-step confirmation process at signup, including a verbal review, an emailed copy, and a required text confirmation, and any early termination fee is outlined during that process; however, we’d like the opportunity to review your specific experience, including service details and sales interactions, to ensure everything was handled appropriately. Please reach out to us at customerfeedback@theshieldco.com<br> using the phone number associated with your account so we can continue the conversation privately and work toward clarity.<br><br>Jay A.
We started services in August 2025 and have not seen any improvement in solving our mice issue that we are still having in our home. All that was done was putting multiple traps and bait boxes around the home. An inspector was sent to look for entryways only to find out that filling in those holes are an extra cost on top of the monthly payment we were already paying. I find it disappointing that that the sales person I talked to when initially signing up failed to mention that filling in entryways was an extra cost. I believe if you're dealing with a mice issue don't bother with these guys.
Response from EcoShield Pest Solutions
Hi Kathryn and Rachel, thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve been experiencing and definitely want to help get things on the right track. We were unable to locate an account under the information provided, but we’d really like the chance to review your service history and see how we can better support you. Please reach out to us at customerfeedback@theshieldco.com so we can look into this further and work toward a resolution. We appreciate you bringing this to our attention and hope to connect with you soon.<br><br>Jay A.
I don’t agree with service timing spraying even there is snow on the ground for a very minor issue from the summer time is dead wrong . And when I tried to change it they jumped into charging me an additional 250.00 . If they performed at better times to spray I would keep it . But spraying in the coldest time of the year the temperature today is 6 degrees and has been below zero . There are no bugs I believe to get sprayed when you have bugs not to just spray to be spraying . Even the man spraying that took my 189.00 for one visits exact words where he will try . That is not good. Trust me think this contract through it may bite you .
Response from EcoShield Pest Solutions
Hi there, thank you for sharing your feedback. I’m sorry to hear about your concerns regarding service timing and the overall experience, and I understand how frustrating that situation can feel. Our services are scheduled to maintain consistent coverage throughout the year, and our team is always happy to work with customers when adjustments are needed. Since I wasn’t able to locate an account under this name, please reach out to us at customerfeedback@theshieldco.com with the name, address, or phone number connected to your service so we can review the details and help find the best solution. We appreciate you bringing this to our attention and hope to speak with you soon.<br><br>Jay A.
Worst company that I have ever dealt with in my life. I'm not sure they have an honest person in the organization. They lied to me from the jump. Nothing they did helped with the bugs in my yard. I had better luck with $10 product from Lowes. They ate very unclear whether they spray for mosquito. One employee said they don't and another said they did. Needless to say they didn't for me. Saw where thus company is being sued. Not surprised. If they knock on your, politely ask them to leave. You'll thank me
Response from EcoShield Pest Solutions
Hi Sherwin, thank you for sharing your feedback.<br><br>We’re truly sorry to hear about your experience and the confusion regarding mosquito treatments. We aim to provide clear communication and effective service for every customer, and it’s disappointing to hear that this wasn’t your experience. We also want to clarify that we offer a 100% Service Guarantee—if covered pests return after the egg-cycle visit, we’ll retreat at no cost.<br><br>Unfortunately, we weren’t able to locate your account based on the information provided. If you’d be willing to reach out to us at **<customerfeedback@theshieldco.com>**, we’d appreciate the opportunity to look into this further and make things right.<br><br>Thank you again for your feedback, Sherwin. We’re here to help and hope to hear from you soon.<br><br>Jay A.
I’m highly upset with this company. The guy who came to my home to sell me their services lied about information and was not under the impression I would be “under a contract” although technicians are professional, the customer service agents are HORRIBLE! I asked to cancel my service and they choose to keep trying negotiate with me and not listen to me! That was 3 months ago and instead of canceling my services he paused my account. Now today I get an appointment reminder thinking I canceled my account. That sales representative was horrible, argumentative and extremely rude! They are clearly about making a profit and not making the customer happy. So now ai just got an invoice for $250 from that customer service representative. I’m not pleased at all, I don’t like how these guys come to your home scouting people into false advertising and leaving out information. Be up front be honest and maybe people will want to take part in your company. EcoShield has left a bad taste in my mouth! I’m not paying the $250 for canceling my account with a company who doesn’t listen and just wants a dollar out of you!
Response from EcoShield Pest Solutions
Hi Felisha, thank you for sharing your feedback.<br><br>We’re truly sorry to hear about your experience and understand how frustrating this situation has been. While our technicians are trained to provide thorough and effective service backed by our 100% Service Guarantee, we also strive to ensure every customer feels heard and respected throughout their journey with us.<br><br>Our team members work hard to help customers avoid cancellations because we know how quickly pest activity can return once service stops. That said, we absolutely respect your decision to cancel. Our records show your account was officially closed on 11/13/2025. Since this occurred before the end of your agreement, an early termination fee was applied, which was reviewed during our 3-step signup process—verbal confirmation, emailed agreement, and a final text reply to confirm.<br><br>We’re sorry if any part of the process felt unclear or uncomfortable. Your feedback is important, and we’ll use it to improve how we communicate and support our customers moving forward.<br><br>If you’d like to speak further, we’re here to help.<br><br>Jay A.
The technicians that have come out have done good work, but the company is questionable. This past week they scheduled me an appointment and let me know on Tuesday afternoon about the Friday morning appointment. I called immediately because no one would be home and I did not want the technician to come out without someone here AND I needed specific areas treated especially inside. I got an invoice for service rendered while I was at work which was impossible because the property was locked and inaccessible. I called and spoke with a very rude customer service agent who finally got me rescheduled for what they labeled as a touch up with a promise of an afternoon appointment so someone would be home. This is inaccurate as there is no way the service was ever done. Today I got an email saying I was scheduled first thing in the morning so I once again called and said the appointment would no work because someone needs to be home and eventually they changed it to a late afternoon appointment. We shall see ...
Response from EcoShield Pest Solutions
Hi Brittany, thank you for sharing your feedback.<br><br>We’re sorry for the inconvenience and understand how frustrating scheduling issues can be. At EcoShield, we aim to maintain respectful and clear communication with every customer. While our service scheduling is automated to ensure timely treatments, we absolutely honor specific requests when customers need to adjust their appointments.<br><br>Our standard service is exterior-only, and interior treatments are always complementary and scheduled upon request. We’re glad to see that a free touch-up has been confirmed for the afternoon of November 3rd, 2025. Our technicians are trained to provide thorough service whether or not someone is home, and we stand behind every visit with our 100% Service Guarantee.<br><br>If you have any further concerns or need additional support, we’re here to help. We appreciate your continued trust and look forward to delivering a pest-free home.<br><br>Jay A.
Please find a different pest control service. We agreed on quarterly treatments with free sprays in between if the bugs keep appearing. They will show up at your door a month later claiming it’s another quarterly visit (mind you quarterly means 4 a year) and charge you the same amount. Don’t bother asking customer service why because they’ll simply argue that it’s apart of the contract even though that’s not what the door-to-door salesman sold you. So now we get to pay double what we thought we agreed upon and guess what.. the bugs keep on coming 😂 have definitely learned not to trust this company and will definitely just be spraying ourselves once this is over because they’ll charge you an outrageous price to cancel even if you’re extremely unsatisfied with the service.
Response from EcoShield Pest Solutions
Hi Tiffany, thank you for sharing your feedback.<br><br>We’re sorry to hear about your experience and understand how frustrating billing concerns can be. While our quarterly service includes free re-treatments between visits if covered pests persist, our records don’t show an account under your name. If you could reach out to us at **customerfeedback@theshieldco.com**, we’d be happy to look into this further and clarify the details of your agreement.<br><br>We’re committed to helping every customer achieve a pest-free home and would appreciate the opportunity to make this right.<br><br>Jay A.
Very disappointed with this company. I decided to cancel my service after realizing it wasn’t effective, and they charged me a large cancelation fee that was never clearly explained in the contract. When I called to question it, the staff was rude and unhelpful. It feels unfair to be punished for ending a service that didn’t even work as promised. I would not recommend them to anyone looking for honest business practices.
Response from EcoShield Pest Solutions
Hi Gulmira,<br><br> Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating unexpected fees can feel. Our signup process includes a 3-step confirmation—verbal review, emailed agreement, and a text reply “YES/1”—to ensure all terms, including the early termination fee, are clearly communicated. We also stand behind our 100% Service Guarantee, which includes free retreatments if covered pests return after the egg-cycle visit. If you'd like us to take a closer look at your account and service history, please reach out to us at customerfeedback@theshieldco.com. We’re here to help and committed to making things right.<br><br>Jay A.
Total scam. They lure you in with a low price, then hit you with ridiculous hidden fees once they show up. I ended up paying way more than I agreed to, and the service didn’t even solve the problem. Save your money and go somewhere else — this company only cares about taking your cash.
Response from EcoShield Pest Solutions
Hi Anvar, <br><br>Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns like this seriously. Our pricing and service terms are reviewed during a 3-step signup process—verbal explanation, emailed agreement, and a text reply “YES/1”—to ensure transparency. We also offer a 100% Service Guarantee, which includes free retreatments if covered pests return after the egg-cycle visit. We weren’t able to locate your account, but we’d love the chance to look into this further. Please reach out to us at customerfeedback@theshieldco.com so we can assist you directly.<br><br>Jay A.<br>
Contact Information
Phone
+1502-242-8388Address
1846 Cargo Ct, Louisville, KY 40299
Website
www.ecoshieldpest.comHours
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