IPM Pest and Termite
Verified2456 Fortune Dr #170, Lexington, KY 40509
About IPM Pest and Termite
IPM Pest and Termite, proudly serving Lexington, Kentucky, since 1996, is your reliable and trusted solution for all your pest control needs. With expertise in eradicating ants, spiders, termites, mosquitoes, stink bugs, bed bugs, wasps, cockroaches, and more, IPM Pest and Termite is committed to creating a pest-free environment for both homes and businesses. Locally owned and operated by Matt Schaffer, IPM Pest and Termite takes pride in providing tailored pest management solutions designed to keep your property protected and your family safe.
Rating Breakdown
4.9
★★★★★630 reviews
Customer Reviews (28)
Solid, dependable, friendly local business.
Response from IPM Pest and Termite
Thank you for taking the time to leave us a review, Ron! We're happy to know that your experience with our company was a positive one. We're dedicated to providing memorable moments to our customers, and your feedback encourages us to keep improving. We appreciate your business!
Christian was our technician and was excellent! We had found a couple of mice and he set extra traps, plugged where they may be entering and explained how to help manage things. Highly recommend IPM as they are timely and give great service!
Response from IPM Pest and Termite
Hey Becky! Thank you for your kind words about Christian! We're thrilled to hear that they provided you with exceptional service. They are a valuable member of our team, and we're proud to have them represent our company. We'll be sure to pass along your appreciation to them!
Response from IPM Pest and Termite
Hey Alyce! Thank you for the perfect 5-star rating! We're committed to maintaining the quality of our service, and we can't wait to welcome you back for another exceptional experience.
Caleb did an outstanding job today, sprayed for ants, left additional ant baits, supplied & set mouse traps, sprayed all around inside & outside the house for spiders, ants, silverfish, etc.
Response from IPM Pest and Termite
Thank you Jim! We appreciate you taking the time to recognize the outstanding service provided by Caleb. They go above and beyond to ensure customer satisfaction, and it's wonderful to hear that their efforts made a positive impact on your experience!
Excellent & professional service. Very efficient as always
Response from IPM Pest and Termite
Thank you Gail!
Response from IPM Pest and Termite
Thank you for the 5-star review, Jason!
My husband and I had been battling what we thought were bedbugs for at least 3 years. We had companies do heat treatments, chemical treatments, even had a K9 come in that could sniff out the bedbugs but with no results. They continued to be there. With only one call to Matt Schaffer we had an answer. He listened and then asked if any of the companies we used ever mentioned bat bugs. Nope. Sure enough after thousands of dollars spent battling what we thought were bed bugs we discovered that we had bats in our attic which attracted bat bugs. He recommended a company for us to use and the bats and bat bugs have been removed. Thank you Matt for going above and beyond in helping us find a solution when it did not benefit you in any way. You just helped because that is the kind of person you are.
Response from IPM Pest and Termite
We are truly honored by your heartfelt review, Debbie. Your words of kindness and praise have touched our team deeply. Knowing that we made a difference in your day means everything to us. Thank you for your wonderful feedback!
As always, Zeke did a fantastic job on our quarterly service and even took time to speak with my father/neighbor about IPM services. Zeke got my father set up for quarterly service. IPM showed up the very next day for their 1st appointment! Wonderful customer care! Price is based on the size of your home and is very reasonable.
Response from IPM Pest and Termite
We're so grateful for your review highlighting our great service, Alison! Our team is dedicated to delivering top-notch service to all our customers, and it's fantastic to know that we hit the mark with you. Thank you for choosing us and for being an amazing customer!
These guys are great, use ‘em!
Response from IPM Pest and Termite
Thank you for your kind review, Paul!
Griffin continues the great service from IPM. I had a couple of questions about today's treatment and he addressed all of them. He explained how potential insect issues are taken care of with the quarterly service.
Response from IPM Pest and Termite
Hey Greg! Thank you for sharing your positive experience with Josh! They are a true asset to our team, and we're grateful for their commitment to providing excellent service. Your feedback motivates us to continue delivering exceptional experiences to all our customers. We look forward to serving you again!
Caleb is a great communicator and very good at what he does.
Response from IPM Pest and Termite
Thank you for your feedback, Rick! We're delighted to know that Caleb exceeded your expectations. He is dedicated to delivering exceptional service, and your kind words will serve as great encouragement for him. We're lucky to have him as part of our team!
Great service. Great company. Great Employees. Extremely thorough and respectful of the property.
Response from IPM Pest and Termite
Thank you so much for this great review Kim! As a local business we really appreciate it.
I am so thankful I don't have to be worried about creepy crawlies in my house! Thank you IPM!
Response from IPM Pest and Termite
We always enjoy hearing what our customers have to say, Lauren! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
1-star d/t fact I received treatment for spiders and earwigs July 21st and called to have service again on Sep 22nd. I was advised by the company that since I was not a quarterly customer, they couldn’t provide me any service and to call back in the fall. When I called for service back in July, I told the customer service women that I would like regular service while I was in town here working temporarily and renting the home till December (furnishfinder/airbnb). I was told that it would be unnecessary for me to be scheduled quarterly and just to call back when I am needing service again. With that all being said , the treatment only last 6 weeks and by the time I could call to request service (with me paying, not asking for anything free) 8 weeks had past. Positive note…the large spiders, earwigs and mosquito treatment worked wonders immediately. They have such great reviews …hopefully this is a rare event turning a customer away
Excellent service!
Response from IPM Pest and Termite
Thank you so much for the wonderful review, Mary Kaye!
Caleb with IPM is professional and was very responsive when I told him about a pest issue. He came the next day, on time, and completed the job in a timely fashion. His fee was very reasonable, and without the pressure tactics other companies have tried. Caleb has impeccable character, and I highly recommend him and IPM!
Response from IPM Pest and Termite
We appreciate you taking the time to recognize the outstanding service provided by Caleb. They go above and beyond to ensure customer satisfaction, and it's wonderful to hear that their efforts made a positive impact on your experience. We'll make sure they receive the recognition they deserve!
Finding out I had termites in my home was distressing. Zach explained what needed to be done and why. He inspected explained what I needed to do to prepare for the treatment and was always courteous and professional. I was referred to this company and feel comfortable with my choice.
Response from IPM Pest and Termite
Hey Gina! Thank you for the perfect 5-star rating! We're committed to maintaining the quality of our service, and we can't wait to welcome you back for another exceptional experience.
Several years ago I hired IPM to do a termite inspection at my rural house. Termites were found outside the foundation so a termite extermination was done, which I thought was very thorough and reasonably priced. I have had annual inspections done ever since. I have always found the employees to be friendly, courteous, and thorough.
Response from IPM Pest and Termite
Hey James! We're incredibly grateful for your loyalty and the trust you've placed in us. Your satisfaction is our top priority, and we're delighted to hear that we've met your expectations. We appreciate your ongoing support and can't wait to continue providing you with exceptional service.
Response from IPM Pest and Termite
I'm sorry, but we can not find any record of doing a service for you in our system. Please reach out to us at 859-271-8852 if there is anything we can do to help. Thanks
IF YOU ARE A NEW HOMEOWNER, STAY AWAY. I did not use their pest extermination services but as a new homeowner I used their services to get an inspection for Wood destroying insects which includes termites, carpenter ants, etc. They gave me a report that said all is good which I relied on. When I moved in a week later, my kitchen and other places was full of ants pouring in and out. Some room doors too had rot that wasn't looked at. When I called them, they gave me a looooong spiel saying how it is not their responsibility. I preferred them as they were a local business but these days you can trust no one to be professional. Better to go with someone who has a national reputation at stake.
Technician Seth McIntosh called ahead, arrived promptly on time, and offered several options. Knowledgeable and professional - good service
Response from IPM Pest and Termite
Thank you for your review, Brian! We're glad to hear that Seth provided you with prompt, professional, and knowledgeable service. We appreciate your feedback and hope to assist you again in the future.
Ants were under bird bath in yard, refused to spray area because he said it was to far from house. Was quick to dismiss our concerns. Was speedy to spray around house this time. Not as satisfied with Wes at IPM.
My husband and I called on IPM to help us with carpenter ants at our home. Seth was our contact and he did a very thorough job. We required a second visit for follow up care, but I believe this is speaks more to the nature of carpenter ants being tricky to kill and not lack of service delivery from IPM. This company was very helpful and agreeable in helping us meet our service needs. We will use this company again.
Response from IPM Pest and Termite
Thank you for your feedback, Mattie! We appreciate your understanding about the challenges of dealing with carpenter ants. We're glad Seth was thorough in addressing the issue, and we look forward to assisting you again in the future. Your support means a lot to us!
Not that happy with the service. The Tech has only been to my location twice and the problem still exist.
Response from IPM Pest and Termite
Sorry to hear you're still having issues. Unfortunately, new moles may reinfest a lawn after runs leading to your lawn are established. We offer a 60 day warranty with our moles service, which you are still under. We would be happy to come back out and address the problem. We will contact you Monday morning. Have great weekend.<br><br>Zach Johnson<br>Service Manager
Had a problem with the first tech. But after contacting the office they sent another guy out and got the job done right .
I had a great experience with IPM - both the rep who provided the pretreatment estimate, Zach, and the tech who treated our home, Brian, were professional, courteous and answered all questions I had. They were also very reasonably priced. I wish the clean up had been a bit tidier (both yard gates left open, vacuum kickback left dust on our front patio) but overall I'm very satisfied with their service and would recommend them to others!
Contact Information
Phone
+1859-340-1403Address
2456 Fortune Dr #170, Lexington, KY 40509
Website
www.myipm.comHours
Services
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