About this provider in Lexington
IPM Pest and Termite, proudly serving Lexington, Kentucky, since 1996, is your reliable and trusted solution for all your pest control needs. With expertise in eradicating ants, spiders, termites, mosquitoes, stink bugs, bed bugs, wasps, cockroaches, and more, IPM Pest and Termite is committed to creating a pest-free…
Rating breakdown from customer reviews
4.9
630 reviews
Customer reviews for IPM Pest and Termite
Ron Edmondson
Solid, dependable, friendly local business.
Provider response
Thank you for taking the time to leave us a review, Ron! We're happy to know that your experience with our company was a positive one. We're dedicated to providing memorable moments to our customers, and your feedback encourages us to keep improving. We appreciate your business!
Becky Brooks
Christian was our technician and was excellent! We had found a couple of mice and he set extra traps, plugged where they may be entering and explained how to help manage things. Highly recommend IPM as they are timely and give great service!
Provider response
Hey Becky! Thank you for your kind words about Christian! We're thrilled to hear that they provided you with exceptional service. They are a valuable member of our team, and we're proud to have them represent our company. We'll be sure to pass along your appreciation to them!
Jim Boston
Caleb did an outstanding job today, sprayed for ants, left additional ant baits, supplied & set mouse traps, sprayed all around inside & outside the house for spiders, ants, silverfish, etc.
Provider response
Thank you Jim! We appreciate you taking the time to recognize the outstanding service provided by Caleb. They go above and beyond to ensure customer satisfaction, and it's wonderful to hear that their efforts made a positive impact on your experience!
Gail Starnes
Excellent & professional service. Very efficient as always
Provider response
Thank you Gail!
Debbie Cumbie
My husband and I had been battling what we thought were bedbugs for at least 3 years. We had companies do heat treatments, chemical treatments, even had a K9 come in that could sniff out the bedbugs but with no results. They continued to be there. With only one call to Matt Schaffer we had an answer. He listened and then asked if any of the companies we used ever mentioned bat bugs. Nope. Sure enough after thousands of dollars spent battling what we thought were bed bugs we discovered that we had bats in our attic which attracted bat bugs. He recommended a company for us to use and the bats and bat bugs have been removed. Thank you Matt for going above and beyond in helping us find a solution when it did not benefit you in any way. You just helped because that is the kind of person you are.
Provider response
We are truly honored by your heartfelt review, Debbie. Your words of kindness and praise have touched our team deeply. Knowing that we made a difference in your day means everything to us. Thank you for your wonderful feedback!
Alison Smith
As always, Zeke did a fantastic job on our quarterly service and even took time to speak with my father/neighbor about IPM services. Zeke got my father set up for quarterly service. IPM showed up the very next day for their 1st appointment! Wonderful customer care! Price is based on the size of your home and is very reasonable.
Provider response
We're so grateful for your review highlighting our great service, Alison! Our team is dedicated to delivering top-notch service to all our customers, and it's fantastic to know that we hit the mark with you. Thank you for choosing us and for being an amazing customer!
Paul Heflin
These guys are great, use ‘em!
Provider response
Thank you for your kind review, Paul!
Greg Williams
Griffin continues the great service from IPM. I had a couple of questions about today's treatment and he addressed all of them. He explained how potential insect issues are taken care of with the quarterly service.
Provider response
Hey Greg! Thank you for sharing your positive experience with Josh! They are a true asset to our team, and we're grateful for their commitment to providing excellent service. Your feedback motivates us to continue delivering exceptional experiences to all our customers. We look forward to serving you again!
Rick Boyd
Caleb is a great communicator and very good at what he does.
Provider response
Thank you for your feedback, Rick! We're delighted to know that Caleb exceeded your expectations. He is dedicated to delivering exceptional service, and your kind words will serve as great encouragement for him. We're lucky to have him as part of our team!
Kim Osborne
Great service. Great company. Great Employees. Extremely thorough and respectful of the property.
Provider response
Thank you so much for this great review Kim! As a local business we really appreciate it.
Lauren Rister
I am so thankful I don't have to be worried about creepy crawlies in my house! Thank you IPM!
Provider response
We always enjoy hearing what our customers have to say, Lauren! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Traci Peters
1-star d/t fact I received treatment for spiders and earwigs July 21st and called to have service again on Sep 22nd. I was advised by the company that since I was not a quarterly customer, they couldn’t provide me any service and to call back in the fall. When I called for service back in July, I told the customer service women that I would like regular service while I was in town here working temporarily and renting the home till December (furnishfinder/airbnb). I was told that it would be unnecessary for me to be scheduled quarterly and just to call back when I am needing service again. With that all being said , the treatment only last 6 weeks and by the time I could call to request service (with me paying, not asking for anything free) 8 weeks had past. Positive note…the large spiders, earwigs and mosquito treatment worked wonders immediately. They have such great reviews …hopefully this is a rare event turning a customer away
Mary Kaye Johnson
Excellent service!
Provider response
Thank you so much for the wonderful review, Mary Kaye!
Tad D
Caleb with IPM is professional and was very responsive when I told him about a pest issue. He came the next day, on time, and completed the job in a timely fashion. His fee was very reasonable, and without the pressure tactics other companies have tried. Caleb has impeccable character, and I highly recommend him and IPM!
Provider response
We appreciate you taking the time to recognize the outstanding service provided by Caleb. They go above and beyond to ensure customer satisfaction, and it's wonderful to hear that their efforts made a positive impact on your experience. We'll make sure they receive the recognition they deserve!
Mighty Mouse
Finding out I had termites in my home was distressing. Zach explained what needed to be done and why. He inspected explained what I needed to do to prepare for the treatment and was always courteous and professional. I was referred to this company and feel comfortable with my choice.
James Horn
Several years ago I hired IPM to do a termite inspection at my rural house. Termites were found outside the foundation so a termite extermination was done, which I thought was very thorough and reasonably priced. I have had annual inspections done ever since. I have always found the employees to be friendly, courteous, and thorough.
Provider response
Hey James! We're incredibly grateful for your loyalty and the trust you've placed in us. Your satisfaction is our top priority, and we're delighted to hear that we've met your expectations. We appreciate your ongoing support and can't wait to continue providing you with exceptional service.
Chaitanya V
IF YOU ARE A NEW HOMEOWNER, STAY AWAY. I did not use their pest extermination services but as a new homeowner I used their services to get an inspection for Wood destroying insects which includes termites, carpenter ants, etc. They gave me a report that said all is good which I relied on. When I moved in a week later, my kitchen and other places was full of ants pouring in and out. Some room doors too had rot that wasn't looked at. When I called them, they gave me a looooong spiel saying how it is not their responsibility. I preferred them as they were a local business but these days you can trust no one to be professional. Better to go with someone who has a national reputation at stake.
Brian Logsdon
Technician Seth McIntosh called ahead, arrived promptly on time, and offered several options. Knowledgeable and professional - good service
Provider response
Thank you for your review, Brian! We're glad to hear that Seth provided you with prompt, professional, and knowledgeable service. We appreciate your feedback and hope to assist you again in the future.
mary
Ants were under bird bath in yard, refused to spray area because he said it was to far from house. Was quick to dismiss our concerns. Was speedy to spray around house this time. Not as satisfied with Wes at IPM.
Mattie Parsley
My husband and I called on IPM to help us with carpenter ants at our home. Seth was our contact and he did a very thorough job. We required a second visit for follow up care, but I believe this is speaks more to the nature of carpenter ants being tricky to kill and not lack of service delivery from IPM. This company was very helpful and agreeable in helping us meet our service needs. We will use this company again.
Provider response
Thank you for your feedback, Mattie! We appreciate your understanding about the challenges of dealing with carpenter ants. We're glad Seth was thorough in addressing the issue, and we look forward to assisting you again in the future. Your support means a lot to us!
Ken Moulton
Not that happy with the service. The Tech has only been to my location twice and the problem still exist.
Provider response
Sorry to hear you're still having issues. Unfortunately, new moles may reinfest a lawn after runs leading to your lawn are established. We offer a 60 day warranty with our moles service, which you are still under. We would be happy to come back out and address the problem. We will contact you Monday morning. Have great weekend.<br><br>Zach Johnson<br>Service Manager
Ending Soon
Had a problem with the first tech. But after contacting the office they sent another guy out and got the job done right .
Danielle Havrilesko
I had a great experience with IPM - both the rep who provided the pretreatment estimate, Zach, and the tech who treated our home, Brian, were professional, courteous and answered all questions I had. They were also very reasonably priced. I wish the clean up had been a bit tidier (both yard gates left open, vacuum kickback left dust on our front patio) but overall I'm very satisfied with their service and would recommend them to others!
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Treatment and cost guides before you call
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