Elite Pest Control

Never got rid of our ants. Kept charging us for retreatment. Came out to treat 4 times and charged us all but once. 2 times they went to the wrong address where we had not lived for 15 years before they got to us. The last time they were supposed to come and treat again (and it was supposed to be free) no one ever showed up. We called and left a message to follow up. No one returned call. We had to fix the problem ourselves. We just got a past due bill that we owe them $50. Nope. Not a chance. We will never use them again. If I could give them zero stars I would.

I wish zero stars was a option. horrible customer service, fail to do accurate inspections then lie when questioned. Any pest control company is better than Elite

Have used them for years. Great service and they do what they say they're going to do

Great, may need them again for carpenter 🐜s

When inquiring about Elite’s mole removal process I was told their service was guaranteed and a follow up treatment is included in the service. Approximately 3 weeks after initial treatment I noticed the mole infestation was still present, I inquired about a follow up treatment and was told there’s a $60.00 charge. I remind them of their guarantee and was told they don’t guarantee mole removal. The cost of the treatment was $125.00 the bait they used is sold at Home Depot for $20.00. Save your self from using a misleading over priced business and do it yourself.

We use them for all our apt complexes. They are wonderful!

Personal and professional services. I called for a dead rabbit in my backyard and learned about the rabbit den that exists there and estimated age of the rabbit. I appreciated the professionalism of the employee, so I asked the business manager for prices on mole and bee removal. The prices are the cheapest in Lexington with the best services.

Great job Ethan! Highly recommend

Josh was absolutely amazing. He was early and went out his way to hit every spot even if I had items in his way. His service was fast and extremely professional. If anyone uses Elite I would highly recommend asking for Josh.

A shout out to Susie for her efficiency in communicating and expediting my surprise family of ants. Took care of things promptly since I was already in the process of fixing other things around the house. Josh and Alston arrived in a timely manner. They were professional and very nice. They got the job done and still made it on time for my meeting. Thanks to all!

Communication to customers is unclear and lacking. Management needs to communicate follow-up service is not included in the initial service. The need to be clear that any follow-up is an additional cost. At the beginning, they made it sound like that follow-up after the initial treatment ($85) would be included in the service. However, the follow-up is an extra ($50) for every time.

DO NOT let this company do a termite inspection for your home purchase! When they inspected our home, their report read No signs of termites. Present day 2 years later we having to do a full treatment and replace boards. The company who we had treat our home, (which is a personal friend) said it looks like termites have been there for 5-10 years!

Scheduled an appointment for a Friday afternoon. Got a call from the tech saying they were running about an hour late. Waited and waited and no one ever showed up. Got a bill anyway for $135 for a service that was never completed. Called to get it resolved and was told “they treated the outside” which I do not believe. I will always ALWAYS check reviews on companies from now on. I spoke to one person who had any sort of professionalism about themselves, the other lady I spoke with was rude and unprofessional. Wouldn’t suggest this company to anyone.

Apartment was treated 3 times for bed bugs. The pest control team used a totally inconsistent treatment and inspection procedure each time our apartment was treated. There were obvious gaps in their approach regarding preparation instructions, how to inspect and treat beds, furniture, rooms, etc. This led us to question the overall effectiveness of the treatment process. When we met with management to discuss these issues they were ignorant and dismissive of any feedback we provided. Overall they provided a very unprofessional service. I do not recommend using this company.

I wish that I could post pictures of the horrible mess Elite left our apartment in (for the second time). Our fridge has been pulled out and left there, things have been moved and not put back, and there are piles of toxic power (used for treatment of sliver fish) in piles all over our apartment. When I called and talked to the manager she talked in circles and said that they never move things nor did they use the power in our apartment. WELL ITS THERE AND WAS LEFT A MESS. Oh, and our bedroom door was locked for some reason...the people who work here are ridiculously unprofessional.

5 treatments and we still have bedbugs! They told us 3 treatments at a maximum. They told us 2 would kill them and the 3rd was just a followup. They charge $100/treatment so we're in debt $500 PLUS we still have a bad bedbug problem!! Not to mention the guy who stole $60 from my nightstand. We don't even know if he actually treated our apartment. It's less than 900 sq ft. 5 treatments is extreme overkill. I would NEVER recommend this company to anyone! Staff is nice but VERY ineffective.

The Guy that came 30 minutes late, did not introduce himself, wasn't friendly or talkative. He didn't seem to care about anything in my home, used his boots to kick cabinet doors shut. He didn't explain anything to me, but I knew what to ask so I got answers. When I called to pay with a credit card , he gave me the receipt and left without saying anything else. I hope the bugs are gone after this 1 treatment like they promised. Won't use them again. Unprofessional and over all not a good experience.

This was the worse company I have ever dealt with. I should have known this after reading 1 star reviews from other people who have said nothing but terrible things about this company, but I wanted to give them the benefit of the doubt and give them a chance. So we have some birds in our dryer vents that needed to be taken out and the vents screened. Well that morning, the technician Dawn, came out to our home on time (only positive I can give them since I'm being nice), and I showed her the situation. She didn't seem very knowledgeable and just agreed with everything I was saying, but she said she would get the birds out and nesting and the vents screened later that afternoon. Well, that afternoon came and I kept waiting and waiting. Never got a call from her to let me know when she was coming. So I finally look out my window and see her car parked out front. I thought, ok maybe she is going to knock and let me know she's going to get started. Well, that wasn't the case. I kept waiting and looking out my window for 30 mins. Finally, I see her car gone so I thought she just left and decided she couldn't do it or something. I went outside to get something and I see her around the corner poking inside the vent with a metal rod. I thought this was very unprofessional to not even let the customer know when she was coming or doing this. She told me to go back inside as this could be graphic since there were baby birds inside there also. So I went back inside and not even 10 mins, I hear a knock. She said the baby birds knew how to fly so they just all flew off, but she didn't have stuff to screen the vents so we had to go buy this (this was not what was told to us earlier that morning). I was not very happy about this, so I told her and she said well just call the office and I'm sure they will get me to go get something to fix this. I was already upset at this point so I told her ok and she left. I went outside to see what she had done and she made a big hole where the vent was which had previously not been there before. This cost us $85 for her to spend 10 mins poking a metal rod in to get the bird out, break our vent, pushed the nesting in further (she never even got this out. didn't even have the right equipment for it), and never put a screening over the vent which was originally what was discussed and planned. I called the office to speak with a manager the next day and complained about the situation and how unprofessional the technician was. She was all nice and tried to make up for it by saying she will get a technician out there the next day at 4pm to screen the vents. I was pleased to hear this so I gave them another chance. Well, the next day came and luckily I decided to call around 3pm to make sure they were still coming. Of course this wasn't the case. I talked to that lady again, and she said she had been trying to reach me all day which wasn't true because I had no phone calls from them. She said they had been so busy! Anyway, they were never planning on fixing the situation and making it right. She said the technician she talked to said our vent was already broken! I was livid. I had before and after pictures of the vents and that was not true at all. I put this aside though and told her this wasn't what was discussed. She told me she was going to have a technician come out to put a screen over our vents. But now, she brings up the topic of how there was already a hole there and ignoring about the screens. I told her it's ok because we will never use them again and they will never touch our house because they will just ruin it more and have no idea what they're doing. And they earned their 1 star reviews from multiple people. Oh, we got a invoice from them a couple of days later charging us $85 for this hole in our wall they caused and in the signature box, they put daughter home. Never even got us to sign a thing and want us to pay for ruining our home and no documentation. So all in all, do not use this unprofessional, unacknowledgable, rude company. They will ruin your home and make it worse.