Pointe Pest Control - Spokane
Verified217 W Spokane Falls Blvd #501, Spokane, WA 99201
Open 6 days/week, Early hours
About Pointe Pest Control - Spokane
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customers' needs. Pointe Pest Control is proud to give back to the communities it serves through a number of avenues, including an annual Scholarship Program awarded to graduating Seniors in Washington, Idaho,Oregon, and Montana. In addition, Pointe conducts an annual Charitable Bed Bug Treatment program called 'Take a Bite of the Holidays' that includes a complete bed bug treatment for a family in need.
Rating Breakdown
4.9
★★★★★4,526 reviews
Customer Reviews (30)
Response from Pointe Pest Control - Spokane
Debrah, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Always fantastic service as usual. Thank you for being so wonderful
Response from Pointe Pest Control - Spokane
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Shawn!
Such a great business. Their technicians are so nice and friendly and knowledgeable. Brian did our recent service and he was extremely helpful. He also pronounced my name right which means a lot to me. The techniques care about their work. You can tell. 100/10. Would definitely recommend.
Response from Pointe Pest Control - Spokane
Kyla, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
He went right to work & with the inside & all the places we needed sprayed . Thank you so much for such an outstanding employee. Dianna Hernandez
Response from Pointe Pest Control - Spokane
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Diana!
Response from Pointe Pest Control - Spokane
Hello Michelle! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Steven was very professional and did a great job letting me know the status of the ant problem. They have been eliminated by almost 100%!! I appreciate the follow through with Point Pest Control, worth every penny!
Response from Pointe Pest Control - Spokane
Sandy, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
He always does a good.
Response from Pointe Pest Control - Spokane
Ann, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Jherico came out the day after we talked on the phone about rats living in our crawl space. When he came out he did a thorough inspection and came up with a plan for us. He answered all our questions and put us at ease. The process was very easy and painless. We have worked with Pointe Pest Control for a few years and they have been wonderful and easy to work with. They have kept our home bug free! I highly recommend them to anyone who has any kind of pest problem.
Response from Pointe Pest Control - Spokane
Thank you for your five-star review, Terri! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
New to our service address, very professional shook my hand smile and a warm genuine disposition. Great work!!
Response from Pointe Pest Control - Spokane
Hello Jaime! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Response from Pointe Pest Control - Spokane
Hello Dale! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Thank you John
Response from Pointe Pest Control - Spokane
Hello Samuel! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Great service and interaction from the pest control treatment representative.
Response from Pointe Pest Control - Spokane
Hello Robert! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
This is my usual serviceman and he listened to my concerns and did a great job of treating my home. I was having a spider problem again and he paid attention to what I was telling him and hopefully the problem is gone again. Great job! Here it is just going into winter mode. Had some spider problems again and needed the treatment around home and garage. Brian is so informative and listens to my concerns. I request he does my service because he knows the property and I don’t have to explain over again and again our problem areas. But today there was another tech that also came in another truck. He was nice and I hope covered what I needed done but I’m somewhat uneasy this is the case. I had to go out a couple of times and ask that he be sure to get certain problem areas as he was just doing the obvious not covering all our needs. I also asked about the spider boxes they put in the garage because we get big spiders at points in there. Instead of changing the box that had several big spiders in it he just turned it over and said that side should be sticky enough to collect more. I have to say I was very surprised and not very happy, I pay alot for this service and don’t expect leaving something with spiders already dead in it worth my $$. It’s just a paper box with sticky stuff to trap the spiders, not a costly thing to skimp on the service with. This is why I request the same tech then I know what will be done with out me questioning. I called and requested Brian and was in no hurry for the appointment so am rather disappointed. Brian did great for his part but I feel he should have done the whole service. We will see if there are any problem areas if I can before winter really sets in. I know the other tech meant welIl but it does matter and why I pay Pointe to send the tech with our property knowledge. I'm not sure whats going on because I love this serviceman but 2 time now he has brought another truck with him and the service is crazy. First they sent a text instead of calling as asked to do when expected to arrive. I was in shower so my husband answered door and since we'd not received a call didn't expect them yet. My husband unlocked the gate and opened garage door so they could spray. when I was available, I did see them in backyard but they left without even saying they were done. I have no idea what was done and I had brought into garage from my outside shed a spider trap because the garage one had several big spiders in it. AGAIN this one had gotten big spiders in it and AGAIN it wasn't replaced. I cleaned it out myself now for winter but I'm baffled at the lack of serviceman communication with us. This has only started occurring since Brian has been bringing another truck/serviceman with him. Brian is a great Technion and who we like to do our serviice so what has changed in Pointes service protocols?? Its winter now and we won't do service till Spring again and am hoping these issues are fixed since we have been so happy with Pointe for our Spray needs. Again this October 2025 we got the best service from Pointe and Brian. He knows our property and what we need spraying for without me having to go over everything again. If I have any concerns he always listens and adjusts our treatments. I recommend Pointe for all your spraying needs. They really are the best. I just wrote a review and forgot to mention that Brian always calls or texts to let us know when he’s going to arrive so like yesterday I didn’t get stuck in the shower and miss him. He’s so thoughtful.
Response from Pointe Pest Control - Spokane
Thank you for your five-star review, Sheryl! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Response from Pointe Pest Control - Spokane
Thank you for your positive review, Larry! We are thrilled to see that our team provided five-star pest control services for you. It is our pleasure to serve you, and we look forward to continuing to keep you pest-free. Have an amazing day!
Friendly & did a great job.
Response from Pointe Pest Control - Spokane
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Ivy!
Brian sprayed today. Always pleasant and very informative.
Response from Pointe Pest Control - Spokane
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Teresa!
He’s so efficient and does a good job and he talks to you to explain things what he’s done and if there’s any request, he fills them he’s a good person. Thank you.
Response from Pointe Pest Control - Spokane
Clay, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
I was hoping to have the inspection guy come in and look at the inside poison traps and the understory. Maybe next time.
Response from Pointe Pest Control - Spokane
Thank you for your wonderful review of our services! We truly appreciate your business, and it is our pleasure to keep your space pest-free. It means a lot to us that you enjoyed our pest control services! We are always here when you need us, so please don’t hesitate to contact us with any questions or concerns. Have a great day Michael!
Bri was outstanding. Not only was she very good at her job, she was the most friendly young lady. Very impressive!!
Response from Pointe Pest Control - Spokane
Jeanne, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Response from Pointe Pest Control - Spokane
Becky, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Trash. Don’t waste your money. They don’t answer. Call backs are no one and you get hung up on. I’ve tried for 3 days to get a person. It’s impossible. Finally got someone and canceled. Would give negative stars if I could!
Response from Pointe Pest Control - Spokane
H.W., thank you for your review. We are truly sorry to hear about your frustrating experiences with trying to get ahold of our team. That is not at all how we want to treat our customers. We will discuss this matter with our customer service team to straighten out any miscommunications. We respect your decision to cancel, but if there is anything we can do to make things right, please don't hesitate to contact us. Again, we apologize for your negative experiences, and we hope you have a great day.
Good luck trying to cancel their service. They have been giving me the run around for over a month. Had to call my bank and cancel my card so they couldn’t keep charging me. Hung up on my husband when he initially called to cancel, and have been playing lackluster phone tag for weeks to get us to “confirm we want to cancel” HOW MANY TIMES DO WE HAVE TO TELL YOU WE WANT TO CANCEL OUR SERVICE??????????
Response from Pointe Pest Control - Spokane
Kay, thank you for your review. We are extremely sorry to hear about your negative experience with our team in attempting to cancel your services. We aspire to provide professional and courteous service in all that we do. Our Office Management team was made aware of the situation and is currently looking into it to make sure it is handled appropriately. Your satisfaction is our number one priority, and we would like to invite you to contact us if you wish to further resolve the issue. Again, we apologize for these frustrating experiences, and we hope you have a great day.
This company is not one you want to work with. Their technicians are not kind, spend 5 minutes on your property, fail to address concerns with retreats, and never call before they service. You would be wise to stay far away from this company.
Response from Pointe Pest Control - Spokane
Spencer, thank you for your review. We are truly sorry to hear that you have had multiple negative experiences with our team. Your review was forwarded to our Office Management team, who is looking into the situation and will make sure it is handled appropriately. If there is anything we can do to help make this right, please reach out to us. We truly care about our customers and being able to do everything right by them. Again, we apologize for these frustrating experiences, and we hope you have a great day.
Never been disappointed with service but I’ve been calling and emailing almost daily to get in touch with you guys about service. No call backs or response to any voice messages or emails. Just sitting on hold for an hour before I give up for the day. Edit- I am trying to contact you… As I type this. All I want is to speak with a human.
Response from Pointe Pest Control - Spokane
Phil, thank you for your feedback. We are truly sorry to hear that you never received a call or email back from our team. Your review was forwarded to our Office Management team, who will look into the situation in greater detail and make sure our teams are on the same page going forward. We appreciate your patience as we continuously fine-tune our phone system. If there is anything else we can do for you, please don't hesitate to contact us. Again, we apologize for these frustrating experiences, and we hope you have a great day.
I was home this morning and to be honest the doorbell never rang and I cannot confirm to you the rep was even here. If they were here they could have only checked the 3 o4 4 boxes outside my home. There are 3 more in the garage and 4 inside the house that were for sure not checked. Do you need to schedule another visit to check those? Garry Miller
Response from Pointe Pest Control - Spokane
Garry, thank you for your review. We sincerely apologize for the lack of communication during your recent visit. Your review was forwarded on to our Office Management team, who is looking into the situation and will contact you soon to schedule a re-service in order to get those boxes checked. Again, we apologize for this frustrating experience, and we hope you have a great day.
Their instructions aren’t clear. Didn’t ask me to remove my bedding came home to bedding on the floor. Sprayed stuff that day without any notice to tenants, sloppy spray job was done. Contacted customer service to express the concerns nicely and the lady was rude and unconcerned at best. I’d never pay this company myself.
Response from Pointe Pest Control - Spokane
Kevin, thank you for your review. We apologize for the lack of communication during your recent service. We understand the importance of communication before and during the service, and we appreciate your feedback on this matter. Your review was forwarded to our Office Management team, who will make sure things are taken care of properly, both for you and here internally. If there is anything we can do for you, please don't hesitate to contact us at any time. We hope you have a great day.
They are not good for wasp/yellow jacket service. They told us we can’t see any nests, so we can’t spray anything and left. There was heavy activity and I feel like they are supposed to be experts in this field. Finally we found said “nest” after doing it ourselves and now are having a hard time having them come back. We ended up calling another pest control, who came out 10 minutes after calling and they set up bate that the wasps/yellow jackets would take back to their nest to help kill the rest.
Response from Pointe Pest Control - Spokane
Heidi, thank you for your feedback. We sincerely apologize for your negative experience with our stinging pest control services. We are concerned to hear that our team was not able to assist you with your wasp problem, as we strive to always deliver five-star pest control services. We strive for the utmost in customer service, and we will certainly look deeper into things to identify what occurred. As you have since chosen a different service, we wish you the best of luck in your future pest control endeavors. If you ever need anything, please don't hesitate to contact us. Again, we apologize for your negative experience with our services, and we hope you have a fantastic day.
In addition to the poor work ethic attitude and actions of our service, I also discover an increase in price. Is this shocking with our country right now, no, but how about you tell the customer it will be a substantial increase. Nothing was said, in writing or conveyed. Edit: I post a review, and see a response to contact the company. They have all of my information to reach out to correct this. Have been with them since 2011. Also, discovered after I pointed out wasp nests the tech didn't take care of it, the ants and the spiders have increased since he was here.
Response from Pointe Pest Control - Spokane
Regina, thank you for your feedback. We want to extend our sincerest apologies for your negative experiences. We never want to make our customers feel deceived or frustrated, so we are taking your concerns to heart. We strive for the best in customer service, and you can rest assured that we will address this matter internally with our teams. We look forward to rectifying the situation with you soon, and we hope you have a wonderful day.
I am confused on your procedures. We are not sure what was done on your last visit. The mice traps inside were not checked for activity. Not even sure if the outside ones were checked. We received a Reveiw to complete but not sure how to complete that not knowing what was done. There are no sumeries. Documents emails with any details. I have been trying to reach out to somebody there but no one gets back to me and know one is ever available. Can someone contact me please. Ken
Response from Pointe Pest Control - Spokane
Ken, thank you for your feedback. We sincerely apologize for your negative experience during your recent service. We strive to provide great communication throughout the process, so we are concerned to hear that this was not achieved with you. Your feedback was forwarded on to our Office Management team, who will ensure that this does not happen again. We would love to rectify the situation with you and discuss the details of your recent service. At your convenience, please contact us and a member of our team will be happy to speak with you. Again, we apologize for your negative experience, and we hope you have a wonderful day.
I was a customer for 6 years, I was on a quarterly plan. Positive Item they never increased their prices. For the first few years their service focused on doing a quality job I was very pleased. The last 18 months their work was extremely poor they focused on how quick they could complete the service. They were in and out of my property in 5 minutes. I recently cancelled my service with them and selected another service. I am extremely pleased with the new company I selected. The sum it up Pointe Pest Control is a waste of money
Response from Pointe Pest Control - Spokane
Hi John. I appreciate your feedback. My apologies that the service was not satisfactory as of late. I will certainly investigate your account in more detail and handle the situation internally.
Contact Information
Phone
+1509-590-4032Address
217 W Spokane Falls Blvd #501, Spokane, WA 99201
Website
pointepest.comHours
Services
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