Pointe Pest Control - Kennewick
Verified3902 W Clearwater Ave Ste 109, Kennewick, WA 99336
Open 6 days/week, Early hours
About Pointe Pest Control - Kennewick
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customers' needs. Pointe Pest Control is proud to give back to the communities it serves through a number of avenues, including an annual Scholarship Program awarded to graduating Seniors in Washington, Idaho,Oregon, and Montana. In addition, Pointe conducts an annual Charitable Bed Bug Treatment program called 'Take a Bite of the Holidays' that includes a complete bed bug treatment for a family in need.
Rating Breakdown
4.9
★★★★★3,221 reviews
Customer Reviews (30)
Response from Pointe Pest Control - Kennewick
Hello Bruce! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
Derek was very helpful. Different than any other pest company I have used as I feel they have used advanced pest control techniques.
Response from Pointe Pest Control - Kennewick
Thank you for your five-star review, Virginia! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Response from Pointe Pest Control - Kennewick
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Yaneth!
Response from Pointe Pest Control - Kennewick
Hello Allyson! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Response from Pointe Pest Control - Kennewick
Hello Shaina! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
Did a great job of taking care of my concerns Yes
Response from Pointe Pest Control - Kennewick
Hello Carla! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Levi and the others always do a great job, they get the job done quickly and take care that our dogs are safe. Thank you!
Response from Pointe Pest Control - Kennewick
Hello Brenda! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Response from Pointe Pest Control - Kennewick
Timothy, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Response from Pointe Pest Control - Kennewick
Hello Richard! Thank you for your positive review of our services. Our technicians are all dedicated to solving pest problems with the utmost efficiency and care, so your positive feedback is very much appreciated. We are always here when you need us, and we look forward to continuing to keep you pest-free. Have a great day!
Response from Pointe Pest Control - Kennewick
Hello Don! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Fast and friendly service
Response from Pointe Pest Control - Kennewick
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Gordon!
Friendly, professional, efficient. We remain pest free.
Response from Pointe Pest Control - Kennewick
Hello Ginny! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
Cord from Pointe Pest does a stellar job! Great communication, professional, timely, and goes the extra step to let me know he’s done so we can address our dog. Products they use are effective, overall great service!
Response from Pointe Pest Control - Kennewick
Thank you for your five-star review, Michelle! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Response from Pointe Pest Control - Kennewick
Hello Rose! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
Response from Pointe Pest Control - Kennewick
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Carol!
Response from Pointe Pest Control - Kennewick
Hello Kay! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
Cord did a great job cleaning the cobwebs and replacing the bait stations, we had a bad mouse colony to start with but these guys coming out regularly have had a huge reduction in critters, mouse and spider both.
Response from Pointe Pest Control - Kennewick
Hello Kelly! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Response from Pointe Pest Control - Kennewick
Hello! Thank you for your positive rating of our services. We are dedicated to solving each pest concern with complete care and efficacy, as it is truly our pleasure to keep you pest-free! If there is anything we can do to provide 5 star services for you in the future, please feel free to contact us. Have a great day, Wayne!
Response from Pointe Pest Control - Kennewick
Hello! Thank you for your positive rating of our services. We are dedicated to solving each pest concern with complete care and efficacy, as it is truly our pleasure to keep you pest-free! If there is anything we can do to provide 5 star services for you in the future, please feel free to contact us. Have a great day, Joyce!
I had a very disappointing experience with Pointe Pest Control. They charged me for services but only came out once. Additionally, I discovered that there was a 12-month agreement in place, which I never agreed to; I had only agreed to a 3-month agreement. To make matters worse, they scheduled an appointment without my consent or confirming my availability, expecting me to be free. When I tried to cancel, Steven Tobin was extremely rude and passive-aggressive. He suggested that my budget was probably the issue and remarked that he didn’t understand why he gave me the pricing he did, implying that he usually charges more and that competitors charge more as well. This unprofessional behavior, combined with the lack of effective service, made the entire experience frustrating and unsatisfactory.
Response from Pointe Pest Control - Kennewick
Mirian, thank you for your review. We sincerely apologize for your frustrating experiences and poor customer service experience with our team. That is not at all how we do things here at Pointe Pest Control. Our Office Management team is looking into the situation, and we will get back in touch with you once we handle it appropriately. Thank you again for your feedback, and we hope you have a great day.
Numerous times I've asked Pointe's employees to stop coming to my door as I'm not interested in their services and pointed out my No Solicitation sign clearly posted on my door. Last night at 8:45 pm another one rang my doorbell and woke me up. This was strange because not only was it late but he was on foot. I am done with this and will not tolerate any more contact at my door!
Response from Pointe Pest Control - Kennewick
Joni, thank you for taking the time to review us and letting us know about your situation. We are truly sorry to hear about your negative experience with one of our sales associates. We aspire to provide professional and courteous service in all that we do. Your satisfaction is our number one priority, so please feel free to contact us if you wish to further resolve the issue. Again, we apologize for this frustrating situation, and we hope you have a great day.
I'm not sure what all he did. He didn't let me know when he was done and I can't see that I got an email with an invoice stating what services were performed.
Response from Pointe Pest Control - Kennewick
Carol, thank you for your review. We sincerely apologize for the lack of communication during your recent service. Your feedback was forwarded to our Office Management team, who is looking into the situation to make sure you get the information you need and that this does not happen again. Please don't hesitate to contact us if there is anything else we can do for you. Again, we are truly sorry for this frustrating experience, and we hope you have a wonderful day.
This was my first time using this company. The phone conversations were not matching the agreement form. I was added 4 services when I called for 1. I then call back to change it since Mike refused to do service. He was very rude and high tempered and complaining when it wasn’t our fault the contract was wrong. They then raised the price and removed rodents from the service. So a lose lose situation. Definitely the last time I will use.
Response from Pointe Pest Control - Kennewick
Samantha, thank you for your review. We are truly sorry for your negative experiences with miscommunication from our team. Your feedback was forwarded to our Office Management team, who is looking into the situation and will make sure it is all handled appropriately. If there is anything else we can do for you, please feel free to contact us. We appreciate your feedback as we continue to grow and improve. Again, we apologize for your frustrating experiences, and we hope you have a great day.
Took him 2 minutes did not see him even go back yard. Which they have always done by sliding glass door. Was not done. Not happy this visit. May choose another company. Have been with pointe pest for a few years now.
Response from Pointe Pest Control - Kennewick
Brenda, thank you for your review. We are so sorry to hear about your negative experience with our team. That is certainly not how we like to do things here at Pointe Pest Control. Our Office Management team was made aware of the situation and will make sure things are taken care of properly, both for you and here internally. If there is anything we can do for you, please don't hesitate to contact us at any time. Again, we apologize for the insufficient service, and we hope you have a wonderful day.
They came to our house and treated it and they made the issue worse and then I called them back and they came back and said they couldn’t find anything but we found stuff and then I was vacuuming and we vacuumed up what looks like little centipedes or something like that And he didn’t wait for me and this was a supervisor to come outside when I told him to dump it out on a paper towel so I could show him the centipedes and show them inside the vacuum. He did not wait for me and then he said that I’m banned from calling their services when all I did was ask for him to come out and look because there was a problem because my mom saw it and so did I we saw them trying to crawl out and get out of the vacuum. I don’t know what they were. I’m not sure but I do not recommend them at all. They’re very rude and they don’t treat their customers right and they don’t do their job right that’s why the supervisor had to come out the second time because the first time the guy did not do his job right in the supervisor. Brian even said that so I do not recommend this company. They do not handle the problem the way it should be handled and they are very rude.
Response from Pointe Pest Control - Kennewick
Melssaa, thank you for your feedback. We truly apologize for the negative experiences you've had with our services. Our Office Management team has been made aware of your situation. As we cannot service your home, we wish you the best with your future pest control endeavors. Thank you again for your review, and we hope you have a wonderful day.
I contacted Pointe just for a single spray and didn't want a contract . The guy told me that they would come spray then return in 30 to kill any remaing eggs ect. But said if I see anything before the 30 days , to call and they would come back without charge. I paid for the 1st spray and seen spiders about 10 days after so I called and they came out. Then they missed their 30day appointment to get remaing eggs , didn't show up or even call. Then I received a bill from them, they never even showed up. I called about the bill and was told i was being charged for the spray 10days after the 1st spray which was supposed to be free. I told them I wasn't paying for services they said was free. When I asked why they didn't show for the final spray they told me that the guy changed his mind on the verbal agreement we had. Which I was never informed about. Now they sent it to collection and ruined my credit score which I need for a loan to build our home. I would gladly pay this if I owed it, but Idon't. How can a company say you owe something you dont and mess up your credit DONT TRUST THIS COMPANY THEY WILL LIE TO YOU
Response from Pointe Pest Control - Kennewick
Sheila, thank you for your review. We are deeply sorry that you did not have a good experience with our pest control services. We never want to make the pest control process frustrating for anyone, and your experience is concerning as it does not reflect our typical services. Your feedback has been passed on to our Office Management team, who is looking into the situation to ensure it is resolved. We would love to discuss your experience and assist you, so at your convenience, please contact our team. Again, we apologize for your frustrating experience, and we hope you have a wonderful day.
They neglected to tell me until after I had signed the contract that my one time spray was actually a year long contract with multiple spray appointments. They also did not show up to spray on a day they said they would and also said that they had despite me being outside all day and not seeing them spray, nor any evidence of them spraying from residue or any of the white pellets that they use. Overall cost is high, spray didn't work as our house is covered in spider webs and flies, and they also lied about completing services.
Gary came to my house to assess the pest issues we are having. Gave me a reasonable quote. I paid. 3 hours later, Joe M. came out set traps and poison boxes out. Sprayed the perimeter of my home and knocked all the old wasp nests out my eaves. Answered every question i had. Greatly appreciated. Thanks again. Definitely Recommend Pointe Pest Control. Update: As far as their mice control services go, you are better off getting traps and poison from Ace hardware and taking care of them yourself. I spent 260 dollars for 2 months. And none of the stuff they set out was even touched. And now a contract cancellation fee. You guys are a joke.
Response from Pointe Pest Control - Kennewick
Thank you Tannar! We really appreciate you letting us know how we are doing!<br><br>UPDATE: Thank you for the update on your situation. It looks like it has been taken care of. Thank you again.
The came out here and took care of the mice problem but I wasn’t told that I was signing up for “quarterly services” which means I was gonna have to pay for them to come out every other month. When I called to cancel they said they would pick up the snap traps that i thought I had paid for with the $179 service. Make sure you read what you’re signing, the technician NEVER mentioned it was a quarterly service, whatever I signed was in my understanding to allow them to come into my home. They also offer a “no charge” service if the problem continues which I was denied since I cancelled the services even after they took the money out of my account for the second time around.
Response from Pointe Pest Control - Kennewick
Hi there! I would like to look into your account more. If you would email me at marketing@pointepest.com, I would be more than happy to see what happened. Thank you for the feedback.
Contact Information
Phone
+1509-591-0555Address
3902 W Clearwater Ave Ste 109, Kennewick, WA 99336
Website
pointepest.comHours
Services
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