Heritage Professional Landscaping and mantinance

Attention to detail is lacking...

I’ve had a very disappointing experience with this landscaping company. They regularly leave grass clippings and debris blown all over our porch instead of properly cleaning up after mowing. On top of that, they damaged our porch belongings and did not take responsibility or make any effort to fix the situation. Accidents can happen, but what matters is how a company handles them. Unfortunately, the lack of accountability and poor cleanup has been frustrating. I hope they improve their communication, care, and respect for residents’ property.

Poor service. No response on estimates or call backs. I guess they dont need the business

We are very happy with the design and installation of our sloped yard landscaping!

HOA pays them to mow, landscape, and remove leaves at our place.Their guys intentionally blow leaves into my patio for us to deal with instead of removing them. I’ve asked them to stop, but it continues. Terrible, lazy service. I’d rate zero stars if l could. Every time they come through I’m left with a mess.

We had a major landscaping challenge in our back yard. We had six mature aspen trees that had filled our back and side yards with massive roots—destroying the grass and threatening our house’s foundation. After removing the trees, we hired Heritage to remove the stumps along with huge (ugly) rock mounds. In short order, they gave us a great landscape plan and then went to work. We were really impressed with the crew. They worked with skill, diligence and a positive, friendly attitude. Heritage brought in new sod, curbing, trees and plants. We couldn’t be happier with the results, and we gladly recommend them.

Had Nick from Heritage Landscaping come out for a design plan for our front yard. They work well with A Rock Placing Co. and coordinated with their schedule to make sure everything was done smoothly. They got the job done as planned and then some. Very pleasant and easy to work with! Will continue to use them for all our landscaping needs.

We hired Heritage to do the landscaping on our new construction home in Cle Elum (Suncadia). They were great at communicating, making recommendations, getting the work done timely and were easy to work with. The design and work done far exceeded our expectations! We are extremely happy to have chosen Heritage and could not recommend them more.

And a darn good javelin thrower he was.

[Lawn care pros are amazing, not the issue]. The issue I have is the wait time to get some one out to fix my sprinklers. Requested a follow up and the soonest they could get someone out was 4weeks. Dead grass later... they fixed it. ---------- I'm a disabled vet and can't do it myself. --------- It was a bit disheartening explaining this to the Scheduler and being brushed aside. So 5 stars for the work they do, and 1 for the wait time, 3 avg. One year later----Review follow up- i need to find a new company, Heritage is too busy as I have to wait weeks to get someone out at the beginning of sprinkler season. No calls from mngmt when requested- NOT VETERAN FRIENDLY

Nick helped us with the design and the installation crew was excellent. We had a positive experience from start to finish. They did exactly what they said that they would do. We look forward to using them in the future for sure.

Magnificent work

I called with an irrigation emergency, and Diego came out right away! He gave us a cost effective solution for our issue and was extremely nice! He was also very good at explaining what was going on and what we need to do in the future to prevent the issue from happening again. I highly recommend this friendly and helpful company

Employees have 0 concern about blowing debris and dirt all over cars that are parked at a business. when i parked my freshly washed car today i had no idea heritage was going to show up and blow sidewalk dirt at 100mph all over my car. and when confronted, was just business as usual for them and told me to move along. few businesses i wish to disappear, but this is one. just know if you hire heritage, their employees care not 1 iota about other peoples property

Asked to clean up my property to get ready to sell. They intended to blow out and take the yard, trim bushes and do a hard-edge. They absolutely butchered the bushes, left debris in beds, damaged flower trellises, and left the property in disarray. Didn’t edge properly, the line was crooked and not the “hard edge” I requested. They sent a crew to come clean it up, who stayed for 15 minutes with leaf blowers, did not correct or finish the job. Now they’re threatening collections because I refuse to pay for a job they didn’t finish.

They're literally standing in the rain with their headache-inducing leaf blowers running. Just blow-drying the pavement I guess ..

Pathetic customer service in loading area. Waited 30 minutes to get a yard of soil when no other customers around. I will make the drive to beaver bark for better service

Our HOA has had multiple landscape contractors & Heritage is by far the WORST!! This company was by far the most expensive option, but was chosen because we were promised a hands off approach. That couldn’t be farther from the experience we have had. We continuously have broken sprinklers, large dead grass areas, snow removal not done in a timely manner, and the list goes on & on. The HOA board has asked for management to come to a meeting and answer residents questions/concerns for several months, their management has refused. Our HOA & it’s residents would never again hire this company. Once our contract is up we will definitely not renew.

Would love to comment about Heritage's service but I got none. In my opinion, the word "Professional" does not belong in the name of this business. Asked them to come out and give me an estimate on revamping my landscaping because some of the foliage had died and we wanted to change some stuff. Asked for some kind of plan and an estimate. They are right in my neighborhood and thought I would give them a shot and maybe change my yearly lawn/landscape maintenance provider if they were good. Afterall the last one let the bushes die. Jeremy came out and looked over the job and said he would get back with a plan and estimate. That was early July. After a couple of weeks he came back and said he thought the area should be treated for the pests that killed the bushes first and then sent an estimate for the treatment. It was REALLY cleared he was stalling for time. I said it was a good idea but I wanted to do the whole job with one provider so please give me a plan/estimate for the whole job. Nine days later, nothing. Sent an email asking about the plan, Jeremy said would have something the next week probably. Ten days later, nothing. No communication saying he was working on it. No communication saying they can't do it right now. Nothing. I sent an email telling them to forget it. Heritage-Professionalism means communication and follow through with your customers. You lost a potential long term customer. UPDATE: Please note the company's response below. True to form, I was not contacted that day nor have I been contacted to date, two businesses days later. It would seem that response was an attempt to appear to be responsive to negative feedback, but in the end, Heritage doesn't really care about potential customers and doesn't really care about being "Professional".

Removed my negative review, Heritage made it right and are taking steps get our issues resolved. Still think their hourly rate is high, but quality of work is top notch!