Prolawn - pest control

Prolawn

Verified
★★★★★4.7(254 reviews)

280 Victory Rd, Winchester, VA 22602

Open 5 days/week

About Prolawn

At ProLawn, we take an organic approach to your lawn care services and the environment. We have lawn care programs for home owners from Ashburn to Alexandria, Front Royal to Fairfax, Winchester to Woodbridge and throughout all Northern Virginia as well as Eastern West Virginia.. We’re serious about producing lawns that stay thick, green and healthy all year. We are not one of those BIG BOX companies where everyone is just so much square feet of lawn. We have Spring and Fall programs that can fit your life style and lawn care goals. Lawn Care is an ongoing, year-round process, working from the soil up to build a healthy, lush lawn over time. In fact, Fall is the ideal time to prepare your lawn for the following season.

Pests handledpet
Praised forprofessional

Rating Breakdown

4.7

★★★★★

254 reviews

5
222
4
16
3
3
2
3
1
10

Customer Reviews (28)

CK
Christina Krogh1mo ago
★★★★★

Jimmy, was Professional and did a great job! I recommend Prolawn to everyone.

Response from Prolawn

Thanks for the endorsement! Check your email for last week's ProLawn Post for our April referral promotion!

RR
Ronald Rhodes1mo ago
★★★★★

We were not here

BR
Bill Roberts1mo ago
★★★★★

I've been with Prolawn several years now since switching from another company. They are a local company and will let me know when they are coming or if they can’t do to local weather conditions. Give Jimmy a tip, the guy doesn’t take a break. This is basically a duplicate post for Prolawn; everything is still good. Thanks Jimmy

Response from Prolawn

We appreciate your comments and your business. Yes, we are a local family owned and operated business now in our 42nd year. We couldn't be in business that long without amazing staff and clients. We appreciate both very much. We hope to earn the opportunity to provide your lawn health care service for years to come.

DF
Danny Figgins1mo ago
★★★★★

Shout out to Jimmy. He did my yard on March 11. He was very friendly and professional. Great job. Give him the tip.

Response from Prolawn

Thanks for taking the time to give Jimmy a shout out! He’s been with us for a long time. One of the best techs anywhere. Glad he’s stuck with us all these years.

RT
Rosalie Titus1mo ago
★★★★★

My technician was amazing and full of helpful information. It was extremely timely, and I was so thankful for it. They are always professional and courteous!

Response from Prolawn

Thanks for the feedback Ms Titus. Our technicians take great pride in helping our clients and treating your lawn like it was their own.

DD
Dale DOWDY1mo ago
★★★★★

The technician showed up on time and talked with me before doing the treatment. He asked me about entering the back yard and if I had a pet, which I thought was a relevant question. I have been impressed with the work of the company and have found the technicians to be professional. I also appreciate the more environmental approach to lawn care.

Response from Prolawn

Thank you for entrusting us to take care of your lawn. We look forward to building upon the relationship that's begun on such a good note!

H
Hilary4mo ago
★★★★★

We've used Prolawn for several years, and they're fantastic! We are grateful for their customer service, excellent knowledge, honesty, and great prices! David does a wonderful job with our yard. Even our neighbors notice how good our grass looks!

Response from Prolawn

Thanks for the glowing review. We strive to provide excellent client service, so it's especially nice to see you mention that in particular. Looking forward to the opportunity to care for you lawn for several years to come!

BG
Brad Geesaman4mo ago
★★★★★

David and Travis do a nice job as always

Response from Prolawn

Thanks for the feedback on David and Travis. They're both valued members of our team.

TC
Tom C4mo ago
★★★★★

Thank you David you did an excellent job treating our lawn! We are always HAPPY to see the Prolawn team!

Response from Prolawn

Thanks for the feedback. Donnie’s been delivering high quality service for ProLawn <br>for 30 years!

AC
Alexis Costello4mo ago
☆☆☆☆

I worked here for 2 weeks, I was told “I had an odor around me.” I also was told “I know your grandpa just died but life moves on and you can’t be slow at work.” I highly suggest not working here. They can’t get anyone to stay longer then 2 weeks.

Response from Prolawn

While your employment with ProLawn didn’t work out, we appreciate your time with us and wish you the best in your future endeavors.

LP
Linda Pi5mo ago
★★★★★

Great customer service at Prolawn, from the office team to all the technicians - they are always responsive and professional and very friendly!

Response from Prolawn

Hi Linda. We're delighted to hear you have received great customer service from all departments in our organization! We look forward to having the opportunity to do so for years to come.

LH
Lynn Haney5mo ago
★★★★★

LO
Larry Omps5mo ago
★★★★★

He always does a good job!

Response from Prolawn

We so appreciate your business Mr. Omps. Thanks for your many years of being a loyal client!

RR
Rick Regan6mo ago
★★★★★

Great service by David C.. Lawn looks great!!!! Very lush and green. Very neat and thorough.

Response from Prolawn

Donnie's been with us close to 30 years! We're fortunate to have him as our senior tech, and we'd be disappointed to learn you lawn doesn't look great:) Thanks for verifying what we believe to be true!

KB
Keith Brisson6mo ago
☆☆☆☆

Sorry, I can not rate him because I did not see him work and other then your sign and invoice could not tell he he had been there.

Response from Prolawn

Mr. Brisson, thanks for validating so many things we strive to accomplish here at ProLawn: taking care of our clients in a timely and respectful manner, helping you to make buying decisions that make sense for you rather than selling you services. That's the ProLawn Way! We look forward to having the opportunity to continue working for you for years to come.

JY
Jack Yankey6mo ago
★★★★★

Outstanding service. Thank you

Response from Prolawn

We’re always delighted to receive a 5 star rating!

DH
David Herr6mo ago
★★★★★

Response from Prolawn

Thanks for sharing!

CM
Christie Mielzarek (Tbiskt)6mo ago
★★★★★

Prolawn has been servicing our yard for a few years and they have been great. Always courteous and professional.

Response from Prolawn

Thanks for the feedback! We always strive to provide 5 star service. It's nice to hear that's been your experience.

DB
Dale Bartley6mo ago
★★★★★

Response from Prolawn

Thanks for sharing. We think so too, though our focus on eco friendly products can make it a challenge!

DB
Dan Breece7mo ago
★★★★★

Very good job! David is doing great and my lawn is improving.

Response from Prolawn

Thanks for the 5 stars!

RD
Ricky Dunn9mo ago
☆☆☆☆

Have had several companies take care of my lawn with bad results. Went with Prolawn after talking with them and they assured me they could help. Well here we are at the end of July, and my lawn looks horrible now. Trying to get someone who knows what's going on to come out to inspect is not happening. Little communication, and promised a callback today and didn't happen. Now lawn is either dead or burnt in spots..... it's as if they just want the money.

Response from Prolawn

We’re disappointed we were unable to meet your expectations despite our onsite tech analysis and recommendations as well as our timely communication. We wish you the best in finding a lawn care company that can meet your expectations in the future.

CD
Charleen Dardinski11mo ago
☆☆☆☆

VM
Venu Madhav3y ago
☆☆☆☆

I have used their service for last 3 years and lawn never looked good. They didn't detect and inform me about fungicide and there is no good response when I called them about treatment. They don't care about customer dissatisfaction and they are even not ready to take feedback. Please stay away from them.

Response from Prolawn

We always strive to provide 5-star service and appreciate feedback when we fall short. Understanding a client's dissatisfaction is as crucial as receiving a complimentary review. The information helps us evaluate our processes and improve upon performance and communication.

KB
KEVIN BERRY6y ago
☆☆☆☆

They waited forever to call me back and did not give me the information I really wanted

Response from Prolawn

Mr. Berry, we strive to give all our clients and prospective clients five star service. To help with that effort, we document all communication in our CRM system. We have no record of an inquiry from you, nor do we have you in our past or present client database. If you would like to become a ProLawn client, our team of lawn care specialists would be most happy to evaluate your lawn and design a custom program for your property.

KB
Krispy Bikes6y ago
☆☆☆☆

Response from Prolawn

The ProLawn you've reviewed is located in Winchester, VA, and we have no record of a client by your name. There are companies named ProLawn in other areas of the country. Perhaps you are referring to one of them as it doesn't appear you are in NOVA.

H“
Hooman “David” Matine7y ago
☆☆☆☆

Why do you need my email address before a sales agent contacts me? You don't. You're just being pushy, and obnoxious. I'm not using your service just for that.

Response from Prolawn

David, we have found that most of our prospective and current clients prefer options for communication and want information documented via email. If you prefer a different way of communicating with us, we'd be happy to oblige.

DD
Dotty Dengler8y ago
☆☆☆☆

I Called today to complain about the terrible condition of my front lawn to ProLawn Service... Spoke to the Customer Service Rep. Her answers to my complaints were "hmmm". My lawn looks worse now than before they started. Their Weed control killed grass and not the dandelions or broadleaf. Super disappointed after spending so much money.

Response from Prolawn

Dotty, we're sorry to hear our services didn't meet your expectations. We always strive to provide 5 star service.

HF
Harold Faulkmeyer9y ago
☆☆☆☆

Well, what can I say except - WHAT A SCAM!!!!! The whole reason you sign up for a lawn service, is to ensure your lawn is nice, and stays that way. Well, this place is NOT THE PLACE if you expect a service provider to NOTICE and COMMUNICATE, and ADDRESS issues harmful to your lawn. So, I notice LOTS of brown patches in the lawn......the lawn was going from BEAUTIFUL to nasty in seconds. Pro Lawn Rep comes out TWICE to service lawn and doesn't mention it. I finally call, and ask for them to address the issue. They finally call and say I will have to pay $80 to have some chemical added to the lawn. I tell them that since they are supposed to be on top of things, and keep the lawn maintained, it would seem this should be covered......especially since their rep's total lack of care, and lack of addressing the issue caused my lawn to severely die! Went round and round with the owner. His response was "the guy didn't see it" and "it couldn't have been active on the rep's visit"....seriously? Total lack of accountability. So, he wears me down.....and I agree to allow the chemical to be applied for the fee, because the lawn was in BAD SHAPE!! So, after waiting for almost another week, I call Pro Lawn to find out they have placed a hold on my account because they have not received my $49 payment? LOL They are ALWAYS vigilant when it comes to their crazy fees......but are very laid back when it comes to the same attention to detail regarding their service. FIND ANOTHER COMPANY!!!!!!! The Biggest Scammers are always the ones with the biggest smiles!!! VERY DISAPPOINTING!!! HERE IS THEIR POLICY STATEMENT FROM THEIR WEBSITE: Your ProLawn Guarantee of Satisfaction Prolawn is committed to providing the highest quality lawn care possible. As a client that has purchased one of our regular programs, you’ll receive free service calls. If you aren’t satisfied, just let us know. We’ll make is right or credit your account for what you paid for the last application. THEY DID NOT BACK THIS STATEMENT AT ALL!!!!!!!!!!!!!

Response from Prolawn

We have no record of any client by your name receiving services from ProLawn.

Contact Information

Phone

+1540-662-8316

Address

280 Victory Rd, Winchester, VA 22602

Website

www.prolawn.com

Hours

Mon8:00–16:30
Tue8:00–16:30
Wed8:00–16:30
Thu8:00–16:30
Fri8:00–16:30
SatClosed
SunClosed

Frequently Mentioned

technician 28treatment 13dog 13products 11results 10fertilizer 9shape 8weed control 7
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