About this provider in Winchester
At ProLawn, we take an organic approach to your lawn care services and the environment. We have lawn care programs for home owners from Ashburn to Alexandria, Front Royal to Fairfax, Winchester to Woodbridge and throughout all Northern Virginia as well as Eastern West Virginia.. We’re serious about producing lawns…
Rating breakdown from customer reviews
4.7
254 reviews
Customer reviews for Prolawn
Christina Krogh
Jimmy, was Professional and did a great job! I recommend Prolawn to everyone.
Provider response
Thanks for the endorsement! Check your email for last week's ProLawn Post for our April referral promotion!
Ronald Rhodes
We were not here
Bill Roberts
I've been with Prolawn several years now since switching from another company. They are a local company and will let me know when they are coming or if they can’t do to local weather conditions. Give Jimmy a tip, the guy doesn’t take a break. This is basically a duplicate post for Prolawn; everything is still good. Thanks Jimmy
Provider response
We appreciate your comments and your business. Yes, we are a local family owned and operated business now in our 42nd year. We couldn't be in business that long without amazing staff and clients. We appreciate both very much. We hope to earn the opportunity to provide your lawn health care service for years to come.
Danny Figgins
Shout out to Jimmy. He did my yard on March 11. He was very friendly and professional. Great job. Give him the tip.
Provider response
Thanks for taking the time to give Jimmy a shout out! He’s been with us for a long time. One of the best techs anywhere. Glad he’s stuck with us all these years.
Rosalie Titus
My technician was amazing and full of helpful information. It was extremely timely, and I was so thankful for it. They are always professional and courteous!
Provider response
Thanks for the feedback Ms Titus. Our technicians take great pride in helping our clients and treating your lawn like it was their own.
Dale DOWDY
The technician showed up on time and talked with me before doing the treatment. He asked me about entering the back yard and if I had a pet, which I thought was a relevant question. I have been impressed with the work of the company and have found the technicians to be professional. I also appreciate the more environmental approach to lawn care.
Provider response
Thank you for entrusting us to take care of your lawn. We look forward to building upon the relationship that's begun on such a good note!
Hilary
We've used Prolawn for several years, and they're fantastic! We are grateful for their customer service, excellent knowledge, honesty, and great prices! David does a wonderful job with our yard. Even our neighbors notice how good our grass looks!
Provider response
Thanks for the glowing review. We strive to provide excellent client service, so it's especially nice to see you mention that in particular. Looking forward to the opportunity to care for you lawn for several years to come!
Brad Geesaman
David and Travis do a nice job as always
Provider response
Thanks for the feedback on David and Travis. They're both valued members of our team.
Tom C
Thank you David you did an excellent job treating our lawn! We are always HAPPY to see the Prolawn team!
Provider response
Thanks for the feedback. Donnie’s been delivering high quality service for ProLawn <br>for 30 years!
Alexis Costello
I worked here for 2 weeks, I was told “I had an odor around me.” I also was told “I know your grandpa just died but life moves on and you can’t be slow at work.” I highly suggest not working here. They can’t get anyone to stay longer then 2 weeks.
Provider response
While your employment with ProLawn didn’t work out, we appreciate your time with us and wish you the best in your future endeavors.
Linda Pi
Great customer service at Prolawn, from the office team to all the technicians - they are always responsive and professional and very friendly!
Provider response
Hi Linda. We're delighted to hear you have received great customer service from all departments in our organization! We look forward to having the opportunity to do so for years to come.
Larry Omps
He always does a good job!
Provider response
We so appreciate your business Mr. Omps. Thanks for your many years of being a loyal client!
Rick Regan
Great service by David C.. Lawn looks great!!!! Very lush and green. Very neat and thorough.
Provider response
Donnie's been with us close to 30 years! We're fortunate to have him as our senior tech, and we'd be disappointed to learn you lawn doesn't look great:) Thanks for verifying what we believe to be true!
Keith Brisson
Sorry, I can not rate him because I did not see him work and other then your sign and invoice could not tell he he had been there.
Provider response
Mr. Brisson, thanks for validating so many things we strive to accomplish here at ProLawn: taking care of our clients in a timely and respectful manner, helping you to make buying decisions that make sense for you rather than selling you services. That's the ProLawn Way! We look forward to having the opportunity to continue working for you for years to come.
Jack Yankey
Outstanding service. Thank you
Provider response
We’re always delighted to receive a 5 star rating!
Christie Mielzarek (Tbiskt)
Prolawn has been servicing our yard for a few years and they have been great. Always courteous and professional.
Provider response
Thanks for the feedback! We always strive to provide 5 star service. It's nice to hear that's been your experience.
Dan Breece
Very good job! David is doing great and my lawn is improving.
Provider response
Thanks for the 5 stars!
Ricky Dunn
Have had several companies take care of my lawn with bad results. Went with Prolawn after talking with them and they assured me they could help. Well here we are at the end of July, and my lawn looks horrible now. Trying to get someone who knows what's going on to come out to inspect is not happening. Little communication, and promised a callback today and didn't happen. Now lawn is either dead or burnt in spots..... it's as if they just want the money.
Provider response
We’re disappointed we were unable to meet your expectations despite our onsite tech analysis and recommendations as well as our timely communication. We wish you the best in finding a lawn care company that can meet your expectations in the future.
Venu Madhav
I have used their service for last 3 years and lawn never looked good. They didn't detect and inform me about fungicide and there is no good response when I called them about treatment. They don't care about customer dissatisfaction and they are even not ready to take feedback. Please stay away from them.
Provider response
We always strive to provide 5-star service and appreciate feedback when we fall short. Understanding a client's dissatisfaction is as crucial as receiving a complimentary review. The information helps us evaluate our processes and improve upon performance and communication.
KEVIN BERRY
They waited forever to call me back and did not give me the information I really wanted
Provider response
Mr. Berry, we strive to give all our clients and prospective clients five star service. To help with that effort, we document all communication in our CRM system. We have no record of an inquiry from you, nor do we have you in our past or present client database. If you would like to become a ProLawn client, our team of lawn care specialists would be most happy to evaluate your lawn and design a custom program for your property.
Hooman “David” Matine
Why do you need my email address before a sales agent contacts me? You don't. You're just being pushy, and obnoxious. I'm not using your service just for that.
Provider response
David, we have found that most of our prospective and current clients prefer options for communication and want information documented via email. If you prefer a different way of communicating with us, we'd be happy to oblige.
Dotty Dengler
I Called today to complain about the terrible condition of my front lawn to ProLawn Service... Spoke to the Customer Service Rep. Her answers to my complaints were "hmmm". My lawn looks worse now than before they started. Their Weed control killed grass and not the dandelions or broadleaf. Super disappointed after spending so much money.
Provider response
Dotty, we're sorry to hear our services didn't meet your expectations. We always strive to provide 5 star service.
Harold Faulkmeyer
Well, what can I say except - WHAT A SCAM!!!!! The whole reason you sign up for a lawn service, is to ensure your lawn is nice, and stays that way. Well, this place is NOT THE PLACE if you expect a service provider to NOTICE and COMMUNICATE, and ADDRESS issues harmful to your lawn. So, I notice LOTS of brown patches in the lawn......the lawn was going from BEAUTIFUL to nasty in seconds. Pro Lawn Rep comes out TWICE to service lawn and doesn't mention it. I finally call, and ask for them to address the issue. They finally call and say I will have to pay $80 to have some chemical added to the lawn. I tell them that since they are supposed to be on top of things, and keep the lawn maintained, it would seem this should be covered......especially since their rep's total lack of care, and lack of addressing the issue caused my lawn to severely die! Went round and round with the owner. His response was "the guy didn't see it" and "it couldn't have been active on the rep's visit"....seriously? Total lack of accountability. So, he wears me down.....and I agree to allow the chemical to be applied for the fee, because the lawn was in BAD SHAPE!! So, after waiting for almost another week, I call Pro Lawn to find out they have placed a hold on my account because they have not received my $49 payment? LOL They are ALWAYS vigilant when it comes to their crazy fees......but are very laid back when it comes to the same attention to detail regarding their service. FIND ANOTHER COMPANY!!!!!!! The Biggest Scammers are always the ones with the biggest smiles!!! VERY DISAPPOINTING!!! HERE IS THEIR POLICY STATEMENT FROM THEIR WEBSITE: Your ProLawn Guarantee of Satisfaction Prolawn is committed to providing the highest quality lawn care possible. As a client that has purchased one of our regular programs, you’ll receive free service calls. If you aren’t satisfied, just let us know. We’ll make is right or credit your account for what you paid for the last application. THEY DID NOT BACK THIS STATEMENT AT ALL!!!!!!!!!!!!!
Provider response
We have no record of any client by your name receiving services from ProLawn.
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Treatment and cost guides before you call
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