Star City Pest and Wildlife

Response from Star City Pest and Wildlife

We truly appreciate the trust placed in our team to care for your home over time. Ongoing service in older properties requires consistency and attention to detail, and we are glad to hear that our approach has made a noticeable difference. Our goal is always to stay ahead of seasonal activity while addressing anything that may arise, and it means a lot to know that our efforts are delivering real results. We look forward to continuing to maintain that progress for you.<br>

Response from Star City Pest and Wildlife

Thank you Marc, we greatly appreciate your business. Have a great week!

Response from Star City Pest and Wildlife

Thank you for taking the time to share your experience. We are glad we could identify the issue, walk you through the findings clearly, and put a plan in place that worked for your home and pets. We appreciate your kind words about our team’s professionalism and service, and we are grateful for your recommendation.<br>

Response from Star City Pest and Wildlife

Thank you for bringing this to our attention, Lisa. I have noted in your account that your back porch is to be serviced every time. I have also addressed the issue with time on site. Thank you for your business!

Response from Star City Pest and Wildlife

We appreciate you taking the time to share your experience. Our team believes clear communication and thorough explanations are an important part of every visit, and it is great to know that approach made a positive impression. Thank you for choosing us for your home inspection and for your kind feedback.<br>

Response from Star City Pest and Wildlife

We appreciate you sharing your experience. We are glad to hear the inspection was thorough and that everything was explained clearly so you felt informed about your concerns. Providing detailed, thoughtful service is something we take seriously, and it means a lot to know you were satisfied with the visit. Thank you for choosing our team.<br>

Response from Star City Pest and Wildlife

We appreciate you taking the time to share your experience with us. Our team takes pride in delivering service that is both professional and informative, and it is great to hear that came through during your visit. We are glad everything met your expectations and look forward to continuing to provide you with reliable service in the future.

Response from Star City Pest and Wildlife

We appreciate you sharing this feedback with us. Our team works hard to make sure everything is explained clearly and carried out with care, and it means a lot to know that came through in your experience. Should you ever need further assistance, we are only a call away. Thank you for recommending us and for trusting us with your rodent concerns.<br>

Response from Star City Pest and Wildlife

We appreciate you sharing your experience with us. Our team works hard to provide detailed, thorough service so you feel fully informed every step of the way. It means a lot to know that came through during your visit, and we are grateful for the opportunity to help with your wildlife concerns.

Response from Star City Pest and Wildlife

We take concerns about how we communicate and document our services very seriously. At this time, we are not able to identify an account based on the information provided, which makes it difficult to review the situation in detail. We would appreciate the opportunity to speak directly and better understand what may have occurred, so we encourage reaching out to our office so we can look into this further.<br> <br>We operate with clear agreements in place so expectations, scope, and terms are fully outlined from the start, and we always encourage customers to review everything carefully and ask questions before moving forward. Transparency is important to us, and we are committed to maintaining straightforward and consistent business practices across every interaction.

Response from Star City Pest and Wildlife

We appreciate you taking the time to share your experience. Our team is committed to being punctual, respectful, and well-informed so every service visit runs smoothly and addresses the issue effectively. Thank you for choosing our company and for trusting us to help protect your home.

Response from Star City Pest and Wildlife

We appreciate the positive feedback and are glad the experience met expectations. Our team works hard to provide dependable service and clear communication from start to finish. Thank you for choosing our company and for taking the time to share your experience.

Response from Star City Pest and Wildlife

Thanks Susan. We appreciate your business and review. Have a great week.

Response from Star City Pest and Wildlife

We appreciate you taking the time to leave a review. Our team takes pride in providing thorough inspections and making sure every visit is handled with care and attention to detail. Thank you for choosing our company and for allowing us to assist with your property.<br>

Response from Star City Pest and Wildlife

We appreciate the kind feedback. Our team works hard to be attentive, approachable, and well-informed so every visit is a positive experience. Thank you for choosing our company and for taking the time to share your thoughts about the service you received.<br>

Response from Star City Pest and Wildlife

We appreciate you taking the time to share your feedback. Our team is proud to have professionals who approach every visit with care, respect, and a strong commitment to doing the job well. Thank you for trusting our company with your service needs and for recognizing the effort that goes into each visit.<br>

Response from Star City Pest and Wildlife

Thank you for taking the time to share your feedback. We always aim to make the process straightforward and informative so that homeowners feel confident about what is happening at their property and what to expect moving forward. Clear communication and respectful service are priorities for our team, and it means a lot to know that the experience reflected that. We appreciate the opportunity to help and are always here if anything else comes up in the future.

Response from Star City Pest and Wildlife

Good morning, Ellen. Thank you for the 5* review! Thank you for trusting us for pest control and exclusion needs!

Response from Star City Pest and Wildlife

We appreciate you taking the time to share your experience. Our team takes pride in showing up prepared and committed to doing the job right regardless of the conditions, and it means a great deal to know that effort was noticed. Providing dependable service with professionalism and respect for each home we visit is always our goal. Thank you for trusting us to handle the situation and for recognizing the work that went into it.<br>

Response from Star City Pest and Wildlife

We appreciate you sharing your feedback and letting us know about your experience. Our team follows specific treatment protocols based on the conditions observed during each visit, and coverage areas can vary depending on factors present at the property at the time of service. We always aim to provide consistent, effective results while working within those guidelines. If there are particular areas of concern on your property, we encourage reaching out to our office so we can make sure your preferences are noted for future visits and continue providing the level of service our customers expect.

Response from Star City Pest and Wildlife

We scheduled an inspection and then it was cancelled. You then inquired about treating an issue that another company found. We could not give a price without seeing. During the call he was advised that we could not treat due to certain circumstances.

Response from Star City Pest and Wildlife

We apologize you are dissatisfied Mr Kirby. We followed our company protocols to fill the groundhog hole if no activity during our second week of trapping to make sure the hole is still being used by the groundhog(s) so that we do not continue to charge you for animal not currently using that hole. We also pulls traps for all three day holiday weekends. We offered to set your traps back for another week with no trap set up charge and just our daily trap monitoring fee that includes checking the traps, putting baits and lures in each trap. You were upset that we were charging to check the traps on Monday, but it is not a trap check fee. It is to monitor the traps, bait and lure the traps, we have to charge for that service. You were also upset that we were charging for the week up front ($375) and that is our company policy to charge before we place the traps. I hope this helps explain our difference with you. Either way, we hope you have a great day and have success removing your groundhog problem.

Response from Star City Pest and Wildlife

We are sorry to hear that Aaron. We did your bat exclusion work in 2023 at your gable vents. In 2024, the bats used a different entry point. We returned to your house and offered a discount to seal up the ridge vent. The price to seal up the ridge vent is more expensive than the original gable vents that we did the exclusion work on the first time, but we did offer a discount on the second service. We apologize that you were not satisfied with SCPC.

Response from Star City Pest and Wildlife

Good morning Marta Cruz, we apologize and understand your concerns. As we train all service technicians to read, and follow label recommendations. The Environmental Hazards state not to apply this product "directly" to water or to areas where surface water is present, or to internal areas below the mean high water mark. There is no 82' setback. You must take into account rain, and wind which all of our staff does. When treating around bodies of water, we use those products, but we also use Essentria and Naturcide products labeled to be used over water. Thanks for your concern, as we will continue to train our technicians on the importance of protecting the environment. Have a great day!

Response from Star City Pest and Wildlife

Megan, I have looked thoroughly through our records and I do not see you in our customer base.

Response from Star City Pest and Wildlife

Star City Pest Control does offer free Bed Bug Inspections. This particular situation had extenuating legal circumstances that required an inspection fee. The statement of a renter moving out of her house was never discussed. She stated that she was in a custody battle and that a family member had told authorities that she had bed bugs. She said that she had the house treated and that it was free of bed bugs. She requested an inspection for those proceedings and a statement that the house was free of bed bugs. With that liability in mind, we assessed an inspection fee of $150 would apply. Her statement says she is 80 years old and on disability. The lady that called spoke of having small children. Our CSR told her that if she could make a call to the company that treated the home for bed bugs, they could provide a free inspection and a statement that the house was clear. She stated that she treated the home herself with Crossfire and then stated that ‘I know I don't have them’. At the end of the phone call she stated ‘fine, f*** it’ and hung up the phone.

Response from Star City Pest and Wildlife

Good Morning Donna. Our inspector met your your tree guy at the inspection. We do not remove any evidence from the structure unless hired to do the job. We leave the structure as is in case you want to get a second opinion. Your tree guy and our inspector could not find the access to your second attic entry. We would be glad to come back to meet you so you could show us where the attic entry is located. Thank you and have a great day!