Orkin

James with Orkin has been wonderful! I had a termite issue at my apartment and he and his supervisor came to inspect and treat the area. He was super helpful, patient, very kind, and extremely understanding. He has also treated my entire apartment for ants and has continuously checked on my apartment for the last couple of weeks to put treatment down for future termites. James and the Orkin team are great, I highly recommend!!

Sign up was confusing, they ended up signing up for two separate services without our knowledge. I had people randomly showing up to do services without my knowledge. I called to tell them I didn’t approve of their services and that I didn’t want to be charged. They assured me I wouldn’t be billed. The next day I was billed. Stay away.

After having had the service for 1-yr, I had to find another provider. I contracted for mice control for a 2000sf townhome in Fairfax VA. After the initial treatment during which they charged $1200 for insulation replacement and spraying, the problem came back several months later. Despite I was on a 1-yr contract and paying 65 each month, I was told that I need to pay separate for spraying or other mice control work. It only covers for glue traps I suppose. Their goal seems to be charging for each extra service without really solving mice problem. Im disappointed.

Service is great, technician was professional arrived on time.explained everything clearly.The treatment was quick.highly recommended.

Great, very detailed and trustworthy technicians. Techs are always pleasant and ready to explain what they are doing.

Don’t hire them. They are expensive, not professional and have left an absolute mess everywhere. We hired them over two weeks ago for a rat problem in our basement. They talked us into insulation in the crawl space and re-doing insulation in the attic (preventative, no evidence of rats or mice there) with removal of the old. The exclusion was unsuccessful, the rats just dug new holes and they have not come by to fix those. On top, they had me clean out the space first. Plus, the first team has dropped a paint bucket in the basement and roughly cleaned the surface but left the tiles, wall and grout stained without informing me as if I wouldn’t notice. The attic is even worse, with insulation covering entirely everything that was left up there plus it rained through the A/C vents into our bedrooms below. This was left as is, making the space and everything within basically unusable. This is not only a hazard to us, but also to our 9 month old baby that has now rashes all over her back. If this is the way they work for 8k, then I would have at least liked to be informed about the mess in order to take preventative measures prior myself (close the vents, remove all items in the attic). The inspector, Bonnie, is aware and I have been trying to get each issue fixed for several days now, but see no urgency from their side. I have also tried to reach the supervisor and branch manager Stephen, but also he has not showed any courage to contact me. I am dreading being forced to sign up for their mosquito service subscription on top of all.

Organ was doing my service for more than 20 years and I canceled today.Because they're becoming a rip off , and they don't do half of the job they used to do fairfax working service and management terrible.

The technician, Jose, that comes to our office is always accommodating to us, making sure our patients are all out of the office before he starts his work. He's always friendly and does an excellent job!

Always super nice, the getleman that comes and does our office is very respectful

Zach with Orkin does a phenomenal job. He is friendly, punctual and extremely knowledgeable in his field. Highly recommend

Dear Orkin Team, Thank you for your continued support and reliable service. We truly appreciate the dedication you show—always being there when we need you most. A special thank you to Marlyn, who consistently demonstrates exceptional professionalism and expertise. She is knowledgeable, patient, and proactive, helping our store stay ahead of any potential issues. Her efforts make a real difference, and we are grateful to have her as part of our service team. Ed Store manager

They are excellent friendly professional people. Excellent customer support and service.

Orkin had a detailed analysis of what kind of pest control we needed for our business and the subsequent services have been effective. Our tech, Les, is very pleasant to work with and prompt. Great communication, great service.

Great service and excellent personnel.

Grateful for the service team at Orkin. Their technician provides excellent customer service while ensuring that ants and other pests are redirected away or killed. That truly helps us to focus on what we need to so that we do our job best! :)

Reggie is the best!!!

Reggie, our Orkin man, is knowledgeable, always on time, courteous, and thorough.

Never again would I use this company. I called them to take care of mice. The first guy that came out told me I had to clean up the mouse poop and sanitize the area, handed me a bunch of sticky traps and left. When I called to find out exactly what I was paying them for, they sent out an “inspector”. He told me all of the insulation in the attic and basement needed to be removed and replaced, to the tune of $13,000. The guys that came out to do that job were initially very good. However, they pointed out other areas that the inspector had never even mentioned. The second day, they were two hours late because they had a flat tire. Ok, stuff happens right? The third day, I was told they had been sent to a different job. The fourth day, they were supposed to be there at 10. By 11 I had heard nothing and called the guy. He had “misplaced ” the keys to his truck and was waiting for someone to bring him another set. By 2, still hadn’t heard anything and reached out again, he was still waiting. He finally showed up after 4. Then I had to call the inspector to come make sure the job was done correctly, and he was supposed to give me snap traps. He never answers his phone! I call the office and they say a manager will have to call me back. I have yet to receive a call back (it’s been over a week), and I am tired of calling them. I told them I wanted to drop the contract, which I realized was easy because they had yet to send me one. This was a really expensive lesson, and I will definitely be looking elsewhere in the future. Maybe they were reputable at one time, but their customer service has gone to hell! Do yourself a favor and don’t waste your time or money on Orkin!

We have been using Orkin in Fairfax for several years. Our first service person was thorough and took their time to really treat and care for our property. They also would share what we needed to do to maintain our property and keep pests away. They moved out of the area and since then, the service has plummeted. Our new technician won’t return calls and has not shown up when we taken time off work to be at home when they share they will arrive. Most recently we have been contacting our technician and the office about finding hornets in our home. They came out once and only looked on the outside of the house and we called them back after 3 additional hornets were found inside. They did not show up when they said they would and the home office has ignored 4 calls for help. We are paying for a service that they are not delivering on and the scary part is that we have two toddlers at home. They’ve left us in a really unsafe situation. We could not recommend them at this time.

Our PC Inspector, Alex Alexander, was very professional, knowledgeable and pleasant. We greatly appreciated his service and look forward to his visit next quarter. Thank you.

You sent the guy name Billy. He is doing a great job. Our problem at sushi bar is fixed because of him. He is very helpful, nice man, and always provide what we want. We really appreciate him.

It may seem like I just went through and tapped all options to give the worst rating possible, and while that is true the only reason being is that it is accurate. Myself and my roommates have paid orkin to come out over the past 6 months to provide pest control services inside and out. Initially we had to call them back to even service the exterior, then we had to call them back for our secondary service inside. This past week we were supposed to have our 3rd treatment inside and out, with no noticeable changes to the exterior and no interior work done. It was noted by a roommate they (roommate) had requested a different date for the interior work, as no one was home on that time, but that exterior work should be completed. With a mass of spider webs all over the front and rear of the home still 5 days later, calling into Orkin and finding that they reported the exterior work as completed has seriously pissed me off to the point I will decide to tackle any future pest control myself rather than be scammed and have my money stolen without service by Orkin.

Competent, fast receipt of appointment, no upsell.