CroppMetcalfe

The usual professional efficiency.

Caden and his team made a Herculean effort to clean out 60+ years of hardened insulation and other materials from our attic before replacing it with newer insulation. Thanks to him and his whole team for their stamina.

I was working while Reginald completed his work. He was very unintrusive, and thorough.

Plumber for drain backup in kitchen sinks showed up promptly and fixed problem. Excellent work.

Service was great, Gilbert was knowledgeable, efficient and helped to solve our problem. He did not try to upsell anything at all. Will be using these services again the future.

No one showed up - I was called at 11 am to say the technician was running early & on his way - no updates no phone calls & no one showed up & at 2:30pm I left my house to run an errand

We've used CroppMetcalfe for pest control service for years. Our pest control tech Gilbert arrived in the appointment window, let us know in advance he was on his way and efficiently worked his way through our home (inside and out) to keep pests out.

CroppMetcalfe Pest Control technician Chris O'Connor came to the house and did an excellent job spraying around the house and garage as was requested by me. He was very knowledgeable about anything bugs and answered all my questions. I highly recommend him and the company. Erlin Dec 4, 2025 and March 24, 2026

Jose Hernandez is an excellent pest control technician. He performs his job with expertise explaining the facts and the remedies and all with a smile and professional courtesy. The results were quick and effective. We are lucky to have been assigned Jose as our pest control technician by CroppMetcalfe. Thank you.

Outstanding, detailed, punctual service!!! I cannot recommend CM more 😁!!

Cooling System Maintenance Check. Daniel Lopez was great. He made recommendations to ensure better air quality, enrolled me in the Advantage program, and answered my questions. He was quick, efficient, and responsive. A+

Tech was great. On time. Professional. Efficient. Helpful. This business highly recommended…I’ve been a client for 30 years. Tech Deandre Waker is first rate. 👍👍High praise...

This company is a joke! I have waited on them for over two days becuz several customer reps told me they could open my kitchen drain with the 99.00 coupon advertised. I specifically asked this several times and was assured that this was done and hydrojetting.. Technician comes out and says no this is for main line only and they don’t do hydro jetting. I have sick person I must cook three meals a day. I canceled others for them and they put me off for two days . Now they have come and nothings happened. How cruel and insensitive!!! Shoddy customer service!!!!!

Bought a plumbing maintenance plan for the 2nd year in a row. 1st year was fine, second year the rep sent back $11,000 in "mission critical" repairs required, to include replacement of all toilets and a $7000 water softener system despite not even testing the water. Very disappointed. Will be canceling.

The level of incompetence at this company is staggering. I see all the wonderful reviews and I don’t understand why I have had such a miserable experience. First an appointment was made and confirmed and then nobody showed. I was given a 12-5 window. Called at 4:00 and was told the part hadn’t arrived. How come the appointment was reconfirmed the day prior? How is it I was not informed they didn’t have the part. Then I was told 3 times a supervisor by the name of Mr Youngblood would call me back in 10 minutes to discuss the issue and he never called once. I finally was able to speak to someone in the parts department who told me the part would be overnighted that day (this is 2.5 weeks after the technician’s initial visit mind you). I was told I would be the first appointment in the morning. When nobody had showed at 9:00 I called and was told someone would be by around 10:30, which clearly is not the first stop. I have now been without heat for 3 weeks. The most frustrating piece is that there has been absolutely no follow through from the company. I have never had such a negative experience with a service provider.

We are so disappointed with CroppMetcalfe's sharply deteriorating quality of service in recent years, that, after being their customer for more that 25 years, we are left with no other option but to cancel all of our gold-service contracts and ask for a refund of a downpayment for a new unit they now say they do not have the staff to install it. They are certainly not a 5-star company, as they claim--they deserve no stars at all. The list of our grievances and complaints over the past 5 years is rather long, but of relevance to their existing or potential customers: (a) they have tended to send the most inexperienced technicians for routine maintenance services that left our heating and AC system in trouble after they left in 3 out of their last 5 visits, necessitating follow-up appointments to fix the problems; (b) the maintenance technicians try to peddle sale of new features or unnecessary replacement of existing units, so as to expand their business; (c) they tend to cancel without calling to let us know they cannot keep their appointments (like the one we had for today, even though it was made well in advance and confirmed by them the day before with direct text messages and emails. We had to call them today to find out that they cancelled the appointment); and (d) they have never called back when we left concerns about these problems in the past on their website or in direct email messages, totally ignoring and taking for granted their old and loyal customers. We have simply had enough!

If I could give this tech a negative score, I would. He came to do a repair and I got a 5 minute diagnostic with not explanation of the problem and an accurate repair plan and timeline. All he said was he didn’t have the part and there was no way he could carry all of the part. He also said he can’t guarantee the diagnostic was certain the problem. Why are my paying a professional to come tell me maybe this is a problem and then walk away without fixing the problem. It was 14 degree that evening. I will be contacting the office to demand my $115 diagnostic fee back. I couldn’t wait and found someone else to do the job for half the price. Also the told me to run upstairs to check the thermostat. He never even looked at it. Wouldn’t you at least check to see if the thermostats were working?

Been a customer for decades (literally). Service technicians have by and large always been great. And I've had gold or preferred customer status for years . . . paying several hundred dollars a year extra for the status. Recently, they installed a new blower motor on a system they installed a few years ago. Had to have a couple of services calls as the system lost the ability to "contact" the blower. The last time (again, within months of installations) the tech informed the blower motor was shot and they needed a replacement. This was a Friday morning. I called around noon to confirm the order for the part had been placed and determine when they would be back for installation. They had no word, but committed to elevate to supervisor and they would get back. Nothing. About an hour before normal business hours close, I call back, they confirm the previous elevation, but no response so they elevate a second time. Nothing. Saturday, a repeat call in, a promise for an "urgent" elevation. Nothing. So it's three full days no heat heading into Monday morning. No word at all. Noon I make a fourth call and after an inordinate delay I'm told they can schedule me for a 5 hour window on Tuesday afternoon . . . this afternoon. Wondering if this is how they treat a preferred customer, what happens to everyone else. Will DEFINITELY RE-EVALUATE relationship when I get the next invoice. PS . . . It gets better, they delivered the WRONG PART so the tech left here yesterday evening (showed past the promised window) without the ability to do the repair. I'm told this morning they are trying their best . . . and for a fourth time I'm told they will elevate the issue and have someone in management call me back. But no guarantees it will be fixed today . . . grandkids coming for a visit. Do I need to put them up in a hotel? Go out and buy space heaters on my dime? Beyond ridiculous at this point. PSS . . . the owner asked me in his reply to email a number they could use to call me. They have it in their records, no call, so perhaps the owner response is a scam?

Look elsewhere - I'm done with CroppMetcalfe. Short version - their HVAC technician quality varies wildly, there's no accountability for problems, and they care more about upselling than doing quality work and standing by it. Longer version - I called in August to schedule my fall boiler maintenance and to replace 2 lightbulbs for the Airknights that needed replacing. Could only get mid-November, but fine. Fast forward, my appointment window arrives, Friday 2-4pm, but the parts aren't scheduled to arrive til 3:30 so they move my technician elsewhere and send me someone else who arrives just before 4pm. He says point blank that he doesn't know what he's doing on the Airknights, doesn't realize they sent entirely new systems, not new lightbulbs, and breaks one of my systems trying to install it. Worse, he somehow manages to break the ignition on my boiler, which was working beautifully all fall until his visit, so now I'm worse off than before the "maintenance" visit. But don't worry, on his way out, he tries to sell my husband on a new water heater, which has no issues and he wasn't there to deal with whatsoever. Just a nice plug for a new system because hey, why not try to grab some commission? When I call the office to address these problems and ask for a supervisor, the call center says there's no direct way for me to speak to a supervisor, but he'll put in a request for them to call me Monday, and we schedule a separate technician to come Saturday and try to repair the now broken ignition. Shocker - doesn't work, and he won't even tell me what's wrong exactly, just that someone will call Monday. Fast forward to Monday, I get a senior technician who I've worked with before. He determines that only part of the ignition is broken, not the full system which the Saturday tech had (without my knowledge) made an estimate for to the tune of $1,400. By comparison, the part I need is only $400, but they don't have it in stock. By this point my family and I have been without heat for 3 days and I'm beyond frustrated, especially because (of course) no supervisor has called me about the Airknights and the project is dragging on and on. The senior tech takes pity on me and says he's done those before, and what do I need? (They didn't mention this issue at all to him, just the boiler.) He takes a look, figures out the correct parts, and orders them on his own initiative. Meanwhile I call the office and remind them I'm still waiting to hear from a supervisor. Fast forward to today, the senior tech is back, fixes the boiler ignition, and while working on the Airknight realizes that one of the entire cores is broken (the one the Friday tech had taken out even though he'd never touched one before). My husband pointed out it should be under warranty, even the senior tech wasn't aware of that, and after 30 minutes waiting to confirm with his supervisor, agrees it's covered under warranty and places the order for the new core. So now it's end of day Tuesday, my boiler which was fine 5 days ago is now finally running again, but I'm still waiting on the Airknight core and guess what - ZERO supervisors have ever contacted me. And there is no email address for me to document any of this, despite my asking several people several times. They clearly silo their departments to avoid accountability, and it's only thanks to the senior technician that I'm even this far along. That said, one technician alone is enough to salvage this terrible experience. The company call center is always pleasant and helpful, but it's all a veneer to cover up the lack of transparency or accountability of the people who do the work. I've had a service membership with CroppMetcalfe for 4 years and worked with them many times, on heating and AC. I've had ok experiences and bad ones, but this took every issue I've ever had in the past and rolled it up into one giant cluster-truck, and it's not ok. Be warned - this company is not your ally, and you won't get good work until at least one novice has failed, or worse, broken something.

I scheduled a visit for Friday, Oct 24 2025. The technician was supposed to arrive between 12 and 5 pm, but no one arrived until 5:30. When I called to see what was happening, I was told the technician would arrive after 8 pm. He charged me $303 for a heating check-up, even though the website advertises this service at $99. About 99% of the visit was dedicated to selling subscriptions and other maintenance services. After this so-called “maintenance visit,” the second floor still wasn’t heating. The next day, I watched a YouTube tutorial and bled the radiators myself. Once I did that, all the radiators started working. After my initial review I received a call from customer service. The person I spoke with was very kind and understanding. He acknowledged that this service should have included bleeding the radiators, which the technician did not do. He told me he would follow up with a proposal to compensate me, but I have not heard back.

I hate to leave a 1-star review, but I don’t know what else to do. The company spent four hours on-site during the first visit and charged over $500 to flip a circuit breaker — and the problem still wasn’t fixed. A second technician came out a few days later, spent about an hour, and still couldn’t resolve the issue. There was no clear communication afterward about next steps. We were told someone from the office would follow up, but no one did. To their credit, they eventually sent a third technician and waived the charges for the first two visits. That technician was excellent — professional, knowledgeable, and finally able to diagnose the real issue. He explained that the system needed to be replaced and said corporate would reach out with next steps. I received an electronic quote, called to discuss it, and that’s when the communication nightmare started again. Every time I called, I was routed to the residential line, had to re-explain everything, and then get transferred to the commercial side. Two days later, I got an email asking if I was still interested. I replied yes and called the direct number they gave me — only to be told that the person I reached couldn’t help and that I’d need to speak with someone else. Over the next three days, I called that person three times and left three voicemails with no response. I even followed up with the original contact, who told me there was nothing she could do — that only he could handle it. I told her that if I didn’t hear back that day, I’d have to go with another company since it felt like they simply didn’t want my business. That was days ago, and still no call back. It’s now been almost a month without air conditioning. The technicians in the field seem capable and professional, but the office and communication side of the company are completely broken. If you’re a commercial customer, think twice before relying on them — the follow-through just isn’t there.

I hired this supplier to assess our AC unit problem and he only review the thermostat history and didn’t test the unit. He just relay his diagnosis based on my explanation. In addition, he left the condenser unit disconnected switch off and we didn’t have AC for two days, until I checked the outdoor unit and find the fuses out of the disconnect switch. I’m not expert but based on my experience with similar companies, he didn’t performed the basic test and all this process was a waste of time. Sorry, but I don’t recommending this supplier.