Provider profile

Peerless Pest Control

4.6 stars from 222 customer reviews · 5246 N 5th St, Philadelphia, PA 19120

  • 4.6 out of 5 stars
  • 222 customer reviews
  • Philadelphia, Pennsylvania
  • Open 5 days/week
4.6
Rating
222
Reviews
Yes
Claimed
Yes
Website

About this provider in Philadelphia

Peerless Pest Control has offered commercial and residential pest control services as well as DIY supplies to the Delaware Valley for 70 years!

Pests handledcockroaches
Praised forprofessionalknowledgeablefriendlyhighly recommend
Methodsanything you need for your pest control needspeerless
Safetyall precautionsthat wouldn’t harm my family and dog

Rating breakdown from customer reviews

4.6

222 reviews

5
166
4
35
3
10
2
4
1
7

Customer reviews for Peerless Pest Control

DP

DEE PETERS

7mo ago

Awesome wonderful technicians Joe is the best

Provider response

Ms. Peters, we appreciate you taking the time to leave such a wonderful review. Thank you!

RH

Rashawn Harris

8mo ago

When you need the best products for rodents and insects. Go here.

Provider response

Thank you Rashawn, we sell only the best, professional grade products to keep your space pest free. Thanks for taking the time to leave a review!

GF

Gwynia Fennell-Ellis

8mo ago

Very helpful and curtious

Provider response

We always strive to provide as much knowledge as possible! Thank you for the recognition Gwynia Fennell-Ellis! Please feel free to reach out any time for any pest control needs.

GL

Gerald Lee

9mo ago

Very knowledgeable

Provider response

Thank you Gerald Lee! Feel free to reach out with any questions.

SS

Sara Shannon

9mo ago

We use Peerless for our business, and are so happy with the service. Peerless communicates well, sticks to a schedule, and their techs are friendly, professional, and knowledgeable. Highly recommend!

Provider response

Sara, thank you so much for taking the time to leave a review. We really appreciate it! You rock!

JP

Jenny P

9mo ago

A real GOD send- all of their products and services work.

Provider response

Thank you Jenny P! No BS, just professional products and professional service. Cheers!

DP

Damian Powers

10mo ago

Excellent service / affordable prices

Provider response

Damian Powers you are the man! I'm glad we could provide excellent service and affordable prices. We appreciate the review! Please reach out if you ever have any questions

CB

C. B

11mo ago

Allow me start off by saying this is a one stop shop…… The gentleman that assisted me took his time and showed me the best insecticide product for my outside patio, and entryways that wouldn’t harm my family and dog. I can honestly say they exceeded my expectations for what I figured I could have easily gotten from Home Depot/Lowe’s, well I was wrong. Not sure how long this business has been in its current location, but I’ll definitely be back and telling friends. Blueprint for repeat customers 1. Customer Service was welcoming and friendly 2. They educate you 3. There patient and listen to your needs/concerns 4. No one is going to just sell you anything you don’t need 5. Yes they want your money, but more importantly they want your repeat business Thank you, Peerless Pest Control!!!

Provider response

C.B. Thank you so much for your review! We really appreciate you taking the time to write this and recognize our work ethic! You nailed our business philosophy with your 5 steps. We've been here for 55 years and hope to continue for another 55 years. Much love and thank you! Call anytime with questions, we have your back!

EF

Erin Fadako

1y ago

Peerless came out the same day I called to remove a large hornets nest next to my door. Brandon was friendly, knowledgeable and professional. Highly recommend!

Provider response

Erin, thank you for taking the time to leave a review, we really appreciate it!

RL

Roy Lester

1y ago

Very Courteous and Professional !!!

Provider response

Everyone knows Roy Lester is the man! Thanks for the review brother!

LJ

Leah Johnson

1y ago

This place knows their stuff, very professional, polite & helpful. If you go ask for Adam he’s super helpful!

Provider response

Thank you for the kind words Leah! It was my pleasure to assist you. Feel free to call with any questions.<br>- Adam

ES

El Schizo

1y ago

Very kind & knowledgeable staff. All precautions explained plus competitive prices. We love Peerless !

Provider response

Thank you for the review! We like to teach people about everything we sell, and we keep prices as low as possible. Peerless loves El Schizo!

AZ

Aramis Zayas

1y ago

Friendly staff, anything you need for your pest control needs.

Provider response

We stay full stocked on all your pest control needs, and do it with a smile...thank you Aramis Zayas!

AK

Angela Kouriba

1y ago

They sold me Bs in a a bottle for $50 and ended up having to call a licensed exterminator. When I called the store to ask them why the product is not working they say I must’ve gotten a new infestations. (Good one! I’ll give her that one) please save money call a licensed exterminator.

Provider response

Hi Angela, licensed exterminator here. I’m not certain what you bought but based on the price I can take a guess. The potential problem with the public using professional grade products is that there’s room for user error since you don’t go through the extensive training that we do. Although we try our best to provide detailed explanations of how to use the products we sell, and encourage our customers to ask questions until they feel fully confident, it’s ultimately the customer who is applying the product so we can’t be certain it’s used properly. We stand behind our products (as noted on our receipt) so it’s unfortunate you’ve decided to be dismissive of us and our products due to not immediately getting the results you expected. It’s common for homeowners to apply the products too often or too heavily (which always backfires) with the intention of speeding up the process. We’re here to help but sometimes it is best to hire a professional. Do note that roach infestation are often ingrained and can be recurring which is why you were told that could be the case and why exterminators offer recurring service plans, which I’m sure you were offered by whomever you hired. Best of luck with your infestation and we’re here to help if you change your mind!

HR

Hayley Rivera Torres

3y ago

not worth the money way to expensive. they are not professional at all.

Provider response

Hi Hayley, we’re disappointed to see this review. We stand behind our service and products and would like to know what you found unsatisfactory but nobody by your name is in our system so we have no way of reaching out to you.<br><br>Please give us a chance to understand your experience and make things right by reaching out to us (ask for Jason) and providing us with some more information.

MM

Marquitta Madison

3y ago

The lady rude. Has no etiquette. And also dosen't do all treatments. Keep receipts.

Provider response

Ms. Madison, I am sorry you had this experience. We tried to complete your service, but the home wasn't prepared for us to treat properly. I am also waiting on approval from an organization to move ahead with service. Once we get approval, we will be happy to complete your treatment.

SK

Simon Kim

4y ago

The woman answering the phone is so unfriendly

Provider response

Simon, I’m sorry about that. That is an unusual experience, we hope you give us another chance for your pest control needs.

W.

Wynnae .campbell

4y ago

Horrible, all the roaches when to basement (which wasn't don't), and under tables

Provider response

Wynnae, I’m sorry to hear you are still seeing some roach activity. According to my records we were out for service just 3 days ago. Please give the treatment time to work before you judge the results as any infestation will take some time to improve. Feel free to reach out and give us a call with any issues you are having, we stand by our work and always aim to please.

RK

R Khgg

5y ago

The owner told me I’d have to pay a 200% higher price than what I’d been paying monthly because I didn’t return his wife’s (I assume she’s his wife, they are similar in age) calls to schedule an appointment. He said this was an UNWRITTEN POLICY that not returning their calls to schedule result in my fee going from $65 to $175 dollars. I explained that he seemed to be taking this personal and that this “fee” was not outlined on my prior receipts being that I had no contract. He said it’s unwritten & they’d be kind enough to put it on future receipts OF MINE. I told him I was unsatisfied and that this felt personal & unprofessional. He declined to service me again. They service the working class poor & im sure this bully tactic has worked in the past. I wouldn’t recommend them.

Provider response

R Khgg, I’m sorry you feel this way. We are not trying to price gouge you. All pest control companies will charge a higher initial fee to cover initial costs and then discount the continued service. We tried to reach out to you for 4 months straight to schedule your monthly service (at the discounted rate) but had no luck contacting you or receiving a return phone call to let us know what was going on.<br><br>It is standard policy to charge a new initial fee if we do not service a property for more than 3 months in a row. The reason for this is because once so much time has past without receiving regular services, pest issues tend to build up and increase in severity. In order for us to get them under control again we have to spend more time and use more materials. The initial fee is what helps cover this cost. We cannot offer the discounted monthly rate to customers who want service every 4 months or as needed.<br><br>This was nothing personal and we do appreciate you as one of our customers. I’m sorry we could not see eye to eye on this issue. We do state our policy when people sign up for service, but I will take your feedback into consideration to improve the customer experience. Please try to return our calls or reach out to us next time if you cannot take service for an extended period of time.

N

NikW

5y ago

Difficult to get a quote....woman Very incompetent and impatient when calling. Went elsewhere and received a quote over the phone without issues

Provider response

I’m sorry about that Nik A. That is an unusual experience for our customers. I hope you will give us another chance.

MR

Mohammed Rahman

7y ago

Very pricey,low quality

Provider response

Hi Mohammed, we're sorry you were disappointed with our prices. We do our best to offer a variety of products to fit any budget. As for the quality of our products, they are all industry standards. Nothing we carry is consumer grade, everything is professional tier quality, full strength, and we only sell products we've field tested and seen proven results with. We're extremely confident in the quality of our products, perhaps you made an error when applying them if you didn't see the results you hoped for. Best of luck in the future.

JR

jylil reeder

7y ago

The customer service suck .... they need to learn how to talk to paying customers

Provider response

Jylill, please accept our apology. We never want to hear this from a customer. Please know that since you left your review we've changed ownership and let go of certain staff members who weren't willing to give customers like you a positive experience. I hope you'll give us another chance but regardless, we're truly sorry for your negative experience and best of luck in the future.

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