Nature First Pest Control Portland

I have been a customer for several years now. The service used to be good, worth the money and had long lasting results. Its not worth it anymore and their behavior is unprofessional and disrespectful. For a couple years now they have changed how they do business to get more money out of their clients with bad results so you keep needing them to come out again and again. Their whole business model used to be based on actually getting the job done right the first time and standing by their work. Now they do what every other company wants to do and just keep spraying every couple months over and over and still charge high prices. On top of that they have repeatedly disrespected us by failing to communicate when they want to provide service. We do not allow anyone to just show up at our house without advanced notice, without permission and expect us to be ready for them to spray for ants whenever they feel like it. I don’t need to argue or debate with their office staff/techs over and over again that no one comes to my house for any kind of service without prior communication and confirmation that when they want to come will work. It’s my home not theirs! They are now refusing to even apologize or take responsibility for once again showing up with zero communication after two years going in circles with them over this and previously being assured they would do better. They did not communicate with me by phone or any other approved form of communication about their desire to come to my home that week. When they showed up they were hostile and insisting they can show up whenever they want. I literally have had multiple long conversations with this exact employee about how we need notice by phone and they need to wait for me to confirm its okay. She even said in the past it would not be a problem because she lives nearby and could always make me her last stop. But on her last visit she was awful, did not even apologize for not communicating with us and when I told her this was a bad time and I was on the phone and was not ready for them (with the laundry list of things they want done before each service) she then would not leave. I even explained how we can’t have the service done in bad weather because it dilutes the spray too much and the owner said to do it only when its dry for a couple days. She continued to try to argue with me and refuse to leave. And they wonder why a customer would be upset. She could have just apologized for the scheduling screw up, offered to reach out in a couple days and left my property. It’s my home and my money and I decide when I receive service and how. I asked her to have the owner call me but they never did to try to resolve anything. Its really unfortunate because he’s a nice person and on several occasions personally took care of our services. Instead they sent a nasty email to a family members work email which they somehow had connected to my account. That family member was on a medical leave and when they reached out by phone they gave them the same nasty behavior refusing to respect my property, time and the simple request to not show up without confirmation. And they had the audacity to be dismayed that we were upset and refusing to accept their poor treatment of us. Its disgusting to see a good company fall apart so much and to be treated so badly when I ask for simple things. Call me, give me time to prepare for your visit which as a disabled person takes more than a day or two notice and wait for confirmation from me on when it would work best for me since I’m the paying customer. This was never a problem in the beginning, they used to do really good work and try hard to solve your problem. They would even come up with unique solutions sometimes too. It’s really sad that I have to find a new company to work with because they can’t do simple things like respect their clients wishes and communicate in advance. It’s like they are not trying to keep customers anymore. I don’t know where exactly the problems lies but something is rotten at Nature’s First and they don’t care to fix it.

The value to costs just isn’t there! I definitely want to pay them fair but this felt like a rip off. They spent only 2 hours (max) and it was a vacant, clean and accessible home. They plugged 6 holes ( 4 with a spray wood product) and 2 they put sheet metal across the holes ( which I felt I had to demand)-which I am glad they did. They set 3 traps at the entrance of the crawlspace only and would have charged me $100 more!!! to reinspect a few days later! ( I looked myself and saved the $100). I would definitely shop around more ‘next time’ and encourage my clients do the same. I will not be recommending them.

This company is the only one i found that actually told me that they didn't see any sign that my house was damaged my carpenter ants. They identified the carpenter ants on my shed and treated all around my house and shed with something the ants will wall walk across and carry back to their nest to kill all of them. I talked to 5 other companies and they all wanted to spray chemicals that would only repel the ants. And the other companies all wanted me to buy subscriptions for then their chemicals wore off. The other companies didn't want to solve the problem. They wanted to make it look good for a while so I would keep needing to pay them again. Nature First actually wanted to solve my issue. Some of their solutions take longer to work and require more understanding of nature, but they work to solve the issues. They also showed me all the things around the outside of the house that I could seal and explained the life cycle of other ants I might see. He explained the impact of moisture getting in. I appreciate that they were willing to talk about the complexities of nature rather than trying to sell me repeat visits to kill off every living thing on my property like other companies.

So many services offered. It's almost one stop shopping for home services

Working with Nature First Pest Control Inc has been a great experience. Everyone I have talked to has been friendly, knowledgeable and extremely helpful. The work they have done has been very effective. I’m sticking with this company for all of my pest control needs.

Lizzy is great!! Had the guys come out to the house same day!!! On our way to resolving the mice problem and giving me a peace of mind before the holidays is so appreciated. Great family business atmosphere and the quality to back it all up. Thanks so much!!! Merry Christmas!!! Karen

I love Natures First! I have used them ever since I have moved into my NE home, for ants, rats and wasp nests. They are efficient, professional, and explain everything to me, as I usually ask a thousand questions. We have pets at home and they always make sure the treatments are safe for house pets as well as other beloved outside critters such as squirrels, birds etc. They are very quick to respond and even will take my payments over the phone as I am out of town often. Lizzy is my favorite. She always returns my calls as quickly as possible and makes sure everything is done to my satisfaction. Plus she is just a pleasure to talk to. I would recommend this team for any pest issues! Thanks team!

Nature First is our go to pest control for sugar ants. From their first visit, years ago, to the most recent one last week their level of professionalism is consistent. They are helpful to answer questions, and leave the name of the product they use so we can do follow-up spot treatments on our own. They stand by their full house treatment for 6 months. The fact that their trucks are not labeled with "PEST CONTROL" keeps the visit more discreet. Pleased with our results we will gladly continue doing business with them.