About this provider in Portland
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and…
Rating breakdown from customer reviews
4.9
4,843 reviews
Customer reviews for Pointe Pest Control - Portland
catherine N
Great service and wonderful technicians. Chris took his time to explain all he did and why! Thanks
Provider response
Thank you for your five-star review, catherine! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
Patrick Starks
Russell was very professional and did an excellent job considering the boundaries of our property
Provider response
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Patrick!
Carole Staat
Everything was fine but my only complaint was that he didn’t tell me he was done and left without saying anything. I had a question I wanted ask but couldn’t because he left.
Provider response
Thank you for your positive review of our pest control services! We are so glad that you enjoyed the services from our dedicated team. It is truly our pleasure to keep you pest-free! If there is anything we can do to improve our services to five stars, please feel free to let us know. Have a wonderful day, Carol!
Dianne Phaneuf
Pointe Pest Control is the best service to assess our needs and take care of our home. Roof rats begone! Also spiders and any other unwanted critters.
Provider response
Thank you for your five-star review, Dianne! We are happy to know that you enjoyed our pest control services. Our top priority is the complete satisfaction of our clients with our services, and we’re so glad that our team achieved this with you! Feel free to contact us with any questions or concerns. Have a pest-free day!
Barb Trout
Great people, great service!
Provider response
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Larry & Barb!
Jwrangler08
Ivan Ramos was awesome!! He’s extremely friendly and professional. I highly recommend Ivan.
Provider response
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Jwrangler08!
Sara Cakebread
I always appreciate the folks at Pointe Pest. They are polite and professional and do a thorough job.
Provider response
Hello Sara! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
C Gordon
Tom and Colby are always friendly and courteous. Very professional!! Thank you!!
Provider response
Hello C! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Chris
Lance always has great communication, and does a thorough job!
Provider response
Hello Chris! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
Terri Coleman
I am very unhappy with your new billing format. I dont want to be paying in this stupid monthly pkan
Provider response
Terri, thank you for your review. We are concerned to hear that you are dissatisfied with your billing plan, and our Office Management team would like the opportunity to learn how we can rectify the situation. At your earliest convenience, please give us a call. We look forward to speaking with you soon, and we hope you have a wonderful day.
Danielle green
Tech was suppose to be at are home around noon and I called at 2:30 and still no tech. Plus this was the 3rd time they had to reschedule are appt. They have a huge turn over of techs. We have been with this company for 7 yrs and the last 5months have been no services and cancel last mins. I hope they can fingers out why they have a high turn over now..
Provider response
Danielle, thank you for your review. We are truly sorry for the lack of communication and the disjointed scheduling you've experienced from our team. Your review was forwarded to the appropriate supervisors, who will straighten out any miscommunications within our team. If there is any way we can make this right, please don't hesitate to contact us. We appreciate your feedback as we continue to grow and improve. Again, we apologize for your negative experiences, and we hope you have a wonderful day.
Kenna Wall
Normally I dont see things after my services but we got our service done on the 1st of October and we are still seeing a plethora of ant throughout the house and started seeing them 1 week after the service and they still haven't gone away.
Provider response
Kenna, thank you for your review. We are concerned to hear that your ant issue is persisting. Your review was forwarded to our Office Management team, who would like the opportunity to learn more in order to better serve you going forward. If you would like to discuss this situation or request a re-service, please contact us at your earliest convenience. We apologize for this negative experience, and we hope you have a wonderful day.
Jen Dobbs
WOW. I don't think I've ever had worse service. We have an elm seed bug investigation in Portland. They came out quickly (during the one window I said I wasn't available) and the person who came had no idea what we were having done, did not know what the chemicals did, and complained that every house he had visited that week was a cluster. I did not have faith in the chemical treatment he provided and called the phone number again. I waited 30 minutes and the person I spoke with took detailed notes including my request for an experienced technician to return. She said someone would contact me same day or next day and I never heard back. I called a week later, another 30 minute wait, and was told someone would call me back. Two weeks later with no call back, I called them again, waited another 30 minutes, confirmed I was not charged and, after many extra holds, I was able to speak to a manager who cancelled my account. Meanwhile we have bugs all over our house still, including in my children's rooms. This a national company that doesn't value its customers. For what it's worth, the people who I spoke with on the phone were very nice and understanding. Stay far away from this company though.
Provider response
Jen, thank you for your review. We are truly sorry to hear about your negative experiences with our team that led to you never receiving a follow-up service. Our Office Management team is looking into the situation in detail and will certainly make sure it is handled appropriately. We respect your decision to cancel your account, but if there is anything we can do for you, please don't hesitate to contact us. Again, we apologize for your frustrating experiences, and we hope you have a great day.
Travis Madison
He honestly seemed like a nice guy, but I am really freaked out about the amount of pesticide that was sprayed everywhere, including all over my Amazon package my shoes sitting on the porch the door, the door knobs, the gate, the gate latch, pesticide is literally drenched everywhere. I will be spending the entire day tomorrow power washing all of the areas that humans come in contact with because I’m totally freaked out now. I will also be canceling this service because I don’t want to be exposed to pesticides. This was meant to be for the bugs not for the people.
Provider response
Travis, thank you for your review. We are truly sorry to hear that our treatments were overused during your recent service, and we understand your concerns regarding the pesticides. While our treatments are safe for people and pets once they're dry, there should not be a thick layer of chemicals at the end of the service. Our Office Management team was made aware of the situation and will reach out to you to discuss it. Again, we apologize for this negative experience, and we hope you have a great day.
Jordan Sweet
Ryan preformed his service yesterday at our home. He mentioned that he treated the exterior of our home including brushing all cobwebs and hives from the exterior of the home. Keep in mind we have used this company for over a year and never seen any improvement. The pictures are less than 24 hours from his quarterly visit.
Provider response
Jordan, thank you for your review. We are truly sorry for the lack of web and nest removal during your recent service. Your review was forwarded to our Office Management team, who is looking into the situation and will make sure it is handled appropriately. We would love the opportunity to schedule a follow-up to get those remaining pests, so please contact us at your convenience. Again, we apologize for your negative experience, and we hope you have a wonderful day.
Mitch H
Do not use these people. I was told I had an appointment scheduled today July 8th from 12:00PM - 4:00PM. I finally called at 4:00PM only to find out I had no appointment at all. The first person I talked to said they didn't see any appointment. They put me through to someone else conveniently leaving me on hold and said it was scheduled for tomorrow July 9th and not the 8th. This is bad service. I canceled.
Provider response
Mitch, thank you for your review. We are truly sorry for the poor communication you experienced from our team. Your feedback was forwarded to our Office Management team, who would love the opportunity to rectify the situation with you. At your convenience, please contact us to discuss your experience and how we can better serve you in the future. Again, we sincerely apologize for this frustrating experience, and we hope you have a great day.
Justin C
We mentioned that we got wasps a lot on our back porch and when I got home a couple hours after the service there was a wasp nest where he was supposed to be spraying! If he sprayed or knocked down any nests why is there a nest on my porch? Not happy with this company so far. Seems like they half ass the work to get out sooner.
Provider response
Justin, thank you for your review. We sincerely apologize for your recent negative experience with our team. We strive to solve each pest issue with the utmost care, so we are concerned to hear that we didn't achieve this with your wasp issue. Your feedback was forwarded to our Office Management team, who is looking into the situation in detail and will make sure it is handled appropriately. If there is anything we can do for you - like schedule a re-service - please contact us at your convenience. Again, we apologize for this frustrating experience, and we hope you have a great day.
tammi smith
Service tech came rang bell did not read the note provided on the door which stated what we needed done. Stood in front of our door for about 1 min then walked in front of our garage where he stood for a few mins. Never took anything out of his truck then left. Service was not done. I was billed. I have a ring camera which provides a constant view of my driveway and front yard as well as in front of the door and front patio area. No services were done. Also if he had sprayed anything he would have sprayed it into boots and surf gear we had out because nothing had been moved. There is normally a marking on the ground around the door and front of house nothing was sprayed. This is the second time we have had issues in the recent past. I will not pay a bill for something I did not receive. I would like someone to come back out and do the service and then I would be glad to pay. We work and can not be home when the service is done. Unless something can be scheduled for a certain time and day.
Provider response
Tammi, thank you for your feedback about your experience. We are sorry for your recent frustrating experience with our services. Our goal is to provide our clients with the best experience, and your complete satisfaction is our top priority. We would love the opportunity to rectify the situation with you by providing you with the efficient pest control that you deserve. Please don’t hesitate to contact us if you would like to schedule a re-service or if you just want to discuss your situation with our team. Again, we apologize for your negative experience, and we hope you have a wonderful day.
Katie Whitbeck
I made an appointment with them to come to my house two weeks ago and at that time, provided the service address. Today, the day before my appointment, I received a text that they can't do our appointment because it's outside their service area. Apparently the service area ends only a few miles from my house and they would not make an exception. Super frustrating as I'm now stuck with a time sensitive pest issue and have to wait at least two weeks to get someone else out there.
Provider response
Hi Katie Whitbeck, and thank you for your feedback. Our apologies for this experience. We will address the matter with our teams most certainly. Thanks again for bringing this to our attention.
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