Lice Clinics of America - Portland

We had some severe cases and Tammy and Mckenzie took care of our family of 5. One six year old autistic child. They were patient and professional

Great experience and excellent customer service. Tammy was very friendly and knowledgeable. She had lots of great advice to keep the lice away. I really appreciated her suggestions for prevention. Thank you so much Tammy! I definitely recommend going to Lice Clinics of America if you want to get rid of the annoying bugs!

Nancy was knowledgeable and friendly. Great experience!

Such a great experience! I was able to get in quickly, and Nancy was so efficient and friendly. The environment was very neat and friendly, and the whole appointment was easy to set up. Would definitely recommend!

Fantastic service for the family!

Nancy was fantastic. Very kind and understanding. She definitely made my kiddo feel better. THANK YOU

I had a great experience here with my two daughters. The technicians were very knowledgeable and made us feel at ease. They were also able to get us in right away. Would definitely recommend!!

Nancy and Noemi were great!

Noemi was very careful and professional. The space was very clean

Two ladies on a Sunday , OMG, they both weee great, professional, we loved them, definitely recommend them.

Liz was amazing!!!! This was an incredibly easy experience!

After almost a month of struggling with home treatment we went to the clinic and it was wonderful. So easy, peace of mind, our nightmare is over! Thank you.

I would recommend the clinic, but with some hesitation. We had 3 people treated and 1 checked. Pros: - got us in and treated same day - got rid of the lice (I presume. It’s been one day) - Noemi was great! She was patient with really good communication for our younger child - Netflix options for TV to entertain the kids Cons: - Nancy was not a good fit for us. I think she had good intentions and meant well, but I wish we could have had Noemi for both kids. With Nancy, the heat was hurting our older child and Nancy kept saying that taking breaks will “just make it take longer”. I had the treatment and … yeah it was painful! I could handle it, but for my tender-headed kid it was too much and while she was crying, Nancy just kept pushing. Based on the other reviews, sounds like she is great with a lot of other customers, but she just was not a fit for us. - the constant upselling was annoying. Pushing for a monthly plan, then additional products, etc. We bought the $21 shampoo for the oil removal and it did not work well… our normal shampoo worked better. - The cost. We knew how much it would be going it, but it’s still a lot. And then pressure to tip as well - $100-$150 tip were the default options (15% and up) or “other”. But they got the job done, and it was NOT a job I wanted to do! So I would say go for it - based on all the reviews I think others had a better experience. But there are other clinics, so if (heaven forbid) we have this happen again, I’d probably call a few others first. Also - I wasn’t planning on reviewing since this isn’t very positive, but they kept asking for reviews…

Oh my gosh, Nancy and Noemi were LIFE SAVERS!! They got us in same day and were just so helpful with my autistic daughter! Highly recommend them!!

Our technician did a great job. Thorough and compassionate

Liz stayed open for late for us and saved the day. She explained everything. We just brought an infant home but turns out kindergarten age kid got lice.

TL;DR Be careful coming here if you are a PoC! I visited here in July when lice ran through our family of 6. My one of the other adults in our house -who has relatively straight hair- visited the day before me and highly recommended it. I really didn't want to do one of those at home treatments after having to do them on our kids for the last couple days so I figured I'd get it done professionally. I understand that this is Portland, and it's fairly homogenous here, so I called beforehand and let the person at the desk know that I am a PoC and my hair is thick and textured/coily. I asked if there was anything special I should do to prepare to help the appointment go smoothly. The person who answered the phone seemed annoyed that I asked and just assured me that as long as my hair was clean and dry it would be fine. I asked if I should blow dry it or leave it in it's natural curly state and again annoyed she insisted whichever would be fine as long as it was clean and dry, she could work with it. I detangled and blew my hair dry to make it straighter and sectioned it out in twists so it would be faster/easier to get through. The first thing she did was take down all the section. I thought "That's fine, she knows what she's doing, maybe she needs to be able to access the whole head at once." She then proceeds to rake her hands through my hair and make little comments about how thick my hair is. I tried to offer helpful tips like "It's easier to go through it in sections, and it's much easier to comb through when it's wet." She more or less ignored me and proceeded to yank the tiniest comb in the world through my hair. I'm not tender headed by any means, but a good amount of hair was coming out. As she was yanking, she was making more comments and jokes about how she's only worked with 'my kind of hair' once before and how most of her clients have 'finer, straighter' hair that's 'easier to work with' and any time she seemed unsure of what to do next, she would chuckle (probably nervously) about just how much hair i have etc etc. I was so uncomfortable the entire time, but I've never had lice before and as chunks were coming out of my head and I was sure all my ends were being split, i kept reminding myself it would grow back and as long as the lice were gone, i could live with it. Luckily, another employee, a Latina woman, came in and looked with concern at what was happening. At this point I'd been there maybe an hour and the lady had maybe gotten through just under half my head between the treatments and combing). The other employee took my persona aside and led her to the closet where apparently they had things like hair clips and wider toothed combs (thank the heavens). She came back and explained to my person that she needed to use a bigger comb, sections, and wet the hair (!!!). My person NOW tried a couple of these things and said something to the effect of "I totally forgot we had these things. You know I never really need them since I usually work with straight hair" Things were moving much faster and she was making comments about how 'fun it is to play with once you find your rhythm'. The other woman had her own client by this point, but made a point to regularly look over and give my person pointers. It was an absolute godsend as I am autistic and I was at that point very very overstimulated and trying very hard to sit still. Hair was no longer being yanked out, everything moved faster, and with one last comment about how 'all of their shower caps are too small for this hair', she covered my hair with the final solution, half covered it with a shower cap, and stuffed paper towels in and around the cap to try to cover as much as she could. I felt ridiculous, I was so embarrassed. The final solution did end up taking forever to wash out, but after I believe three washes in the shower using 3 different shampoos, it was out and I was lice free and exhausted 2 stars because it *did* get rid of the lice, and I'm sure the other person would have been a better fit for me

My daughter and I went for treatment, and I still found live eggs in both of our hairs the next day after paying $400. Not worth the price if I’m still seeing live eggs the next morning and need to remove it myself at home.

If I give them a star its because I have too. They just still your money. They said you have a gurantee for 30 days and its not true.

Recently recieved service and was told they do not remove all nits because the air treatment kills them anyway, I was told this after payment. I did not know this prior to service. Many schools still have a 'No Nit Policy. $400 & 2 1/2 weeks later lice are found live once again. They refuse to retreat as they claim they could not find live lice, only I did. Absolutely horrid service. Avoid at all cost! Be prepared to have to go home and provide treatment yourself!

Changing my review to 1 star. The 2nd day after treating our hair and paying more than $350, my 3 year old was still itching her hair. I called them and told them, and they said it’s normal she would be itching for 7-10 more days because if the scabs. I called the 2nd week because she was still itching and they said the same thing. Today we check her head because she hasn’t stopped scratching and what do we find? Live small bugs that had just hatched. So pretty much they didn’t get rid of the lice ever and she’s been itching for a reason.

The office was locked up with no one answering calls when we showed up for our 11am appt on Sat, 23rd.

Did not finish me and left for another customer

This is my second time coming to this clinic. And I was in full panic because my kids and I got lice. I immidiately contacted this clinic because my first time was really pleasant and the staff was really kind and patient with us. But this time the same lady that helped me previously, helped me again and this time she was a slight bit rude to me and I was completely turned off by it. I wanted to leave but i had already driven far so I might as well get treated. I rather spend the extra dollars and get Guaranteed result then throw my money away on the over the counter products. I might not consider coming back here in the future (if I get infected but hopefully not) but because the service is quick and guaranteed to eliminate these tiny pest, I don’t know. She made me feel like it was my fault I got lice. I try my best to check my kids and my self as often but because i got other things going on, this was the last thing on my mind and the last thing that I wanted to have to deal with, so I’m sorry I got lice. I think her name is rocio, I think she is Hispanic but I’m not sure, I can’t assume. But... hopefully this second time these bugs are gone and yes I will continue to keep a closer eyes on my kiddos.

$200 per treatment is about twice what I'd pay at other places for the same efficacy. Also, my daughter's treatment took nearly two hours.