Provider profile

Lice Charmers

4.9 stars from 121 customer reviews · 2340 SE Gladstone St Suite 18, Portland, OR 97202

  • 4.9 out of 5 stars
  • 121 customer reviews
  • Portland, Oregon
  • Open 7 days, Early hours, Evening hours
4.9
Rating
121
Reviews
Yes
Claimed
Yes
Website

About this provider in Portland

Lice Charmers is a professional lice removal service in Portland Oregon. We use evidence-based methods to get rid of lice and their eggs in one day, with no pesticides or devices required. We offer both in-clinic and in-home services.

Pests handledlicelice charmerslice and eggs
Praised forthoroughgentleeffectiveprofessional
Methodslice charmersover-the-counter stuff
Safetypeace of mind

Rating breakdown from customer reviews

4.9

121 reviews

5
119
4
0
3
0
2
1
1
1

Customer reviews for Lice Charmers

AD

Amber Darkwood

4mo ago

Melanie was super knowledgeable and thorough. Apparently, I did not have lice and was just charged for check and peace of mind. Highly recommend.

SC

Sophie Charles

5mo ago

Got an appointment 2 hours after my initial call! Melanie was kind, patient, thorough, and answered all of our (many) questions. She took the stress out of an otherwise very unpleasant circumstance. My kiddo adds, “She even worked a bit late to make sure that we could all be checked- which was very nice.”

CF

Courtney Ferris

5mo ago

We had a great experience with Lice Charmers! Very thorough and answered all my questions. Worth the money and they accept HSA/FSA!

CF

Claire Frazier

5mo ago

Melanie was fantastic! She was professional, gentle, knowledgable and effective! I appreciated the day of appointment, the education she shared and the thoroughness of the appointment. 5/5.

MA

Mason Andrus

6mo ago

Lice Charmers literally saved my sanity. I tried the over-the-counter stuff with no luck, and I wish I’d just come here first. The 'Charmers' are aptly named—they were so kind and handled the situation with such ease that my kids actually enjoyed the visit. No more itching, no more stress. They took a situation that usually makes you want to burn your house down and made it manageable. 10/10 recommendation is an understatement!

EE

eush eush (eush)

6mo ago

So efficient, and wonderful staff! Very easily taken care of! No issues at all

SB

Soames Boyle

7mo ago

She did a great job checking us out after we had a lice exposure . Appreciated her professional care.

JB

Jenny Barbay

7mo ago

Spendy, but worth the money for peace of mind for those who can afford it. Melanie was knowledgeable as well as thorough with the head check. It’s a service I’m so happy exists while also hoping I never have to use it again!

KH

Kellie Holloway Franz

7mo ago

Priceless service! A judgment-free zone and kind, professional staff. So thankful for the knowledge and expertise we had here. Melanie was awesome and very helpful. I would recommend this service to anyone.

JS

Jacob slaughter

11mo ago

Absolutely under no circumstance should you waste money with this complete and total rip off of a service. Went for a treatment. Did all the post steps. Didn’t work. Went back for retreat…. Had to pay for exams…… one month later….. back again but guess what…. Now they want me to pay for it AGAIN. What an absurd scam save yourself the time and money

Provider response

Hi Jacob,<br><br>We treated you on 7/12/25. Then for free under our guarantee on 8/22. We provide one free retreatment appointment: checks and treatment for everyone at your initial appointment. We are the only company that covers reinfestation and treatment failure for 60 days. There are 41 days between 7/12 and 8/22, so no other company would have even provided the free retreatment you got as they only cover you for 30 days.

MM

Meagan McShane

1y ago

I took my daughter to Lice Charmers because her school had a lice outbreak and I wanted her head professionally checked. Melanie diagnosed my daughter in a way that I was not expecting… she was kind, took her time, was very informative of what she was doing, talked to my daughter and made her feel very comfortable (to the point she wanted to stay and play there!). Melanie then checked me and I took my other daughter back to be checked as well bc Melanie was THAT great! None of us ended up needing the treatment but I would recommend this “charming” place to anyone in need of lice help….Melanie is the icing on the cake! 5+ stars! ⭐️

CH

Colleen Harrington

1y ago

Margaret was wonderful! Thank you!!!

JA

Jenna App

1y ago

Melanie was super helpful, efficient and gentle. Highly recommend— helps make a bummer of a situation way better!

LK

Lindsey Krahn

1y ago

Gigi was very personable and kind. She made what I thought would be a stressful situation easy. Would highly recommend Lice Charmers!

VW

Vicki Wood

1y ago

Easy to schedule, very thorough, professional and knowledgeable. Recommend highly.

NH

N. H-S

1y ago

Melanie was great, she took care of our kids and checked the rest of us thoroughly, very pleasant and professional! Thanks!!

AH

Alan Hendrickson

1y ago

Lex and Gigi provided fast, effective, and friendly service when 5 of our 7 family members were confirmed as having lice. Lex got us scheduled for a next-day appointment. The two completed the service in almost half the time estimated without making it seemed rushed. Lex holds a wealth of knowledge on efficacy of various treatments, as well as the history of life management and an interesting assortment of replica antique lice combs. I highly recommend them.

MS

Morgan Stump

1y ago

My girls were able to get in and see Melanie very quickly. She was amazing with the kids and was very thorough. Her services brought a lot of comfort to us during a stressful time.

RF

Rachelle Falisec

2y ago

Hillary and Melanie were amazing! My daughter and I had treatments done and it was fast and relaxing they kept us talking so I never thought about how gross it was 😂 my husband was lice free on check and my 2 year old son had one nit but wouldn’t let them anywhere near him so we just opted to shave his head when we got home which was fine and we still qualified for the 60 day guarantee! Hopefully we will never be back but if we need treatment some day down the road I’ll definitely be choosing life charmers again!

AF

Anjelique Flippen

2y ago

My daughter and I have long/thick hair, and I felt that home care products would not get rid of the lice and eggs. Hillary and Melanie were a great team! They were informative, really nice and fun to talk to. We really appreciated their time and services. The treatment is expensive but worth it!

MP

Melody Plaganis

2y ago

Melanie was really thorough and sweet with my niece. They had a fun sand raking set to keep me entertained. Bringing her tablet helped keep her still. Connor was quick to respond and get me booked same day.

HE

Hattie Elizabeth.

2y ago

I came in originally to have a removal and grab a take home treatment, totaling $250 after adding a tip. I was told to re-treat 9-10 days later at home which I did. I also treated my husband with the oil I purchased here. Two weeks later I found more lice in my hair and called to have my second free treatment only to be told that this was not an option. The second treatment is contingent upon having everyone in your household physically seen by them (an extra $40 per person) which was not explained to me. The website says "checked or treated" but does not clarify that they are to be "checked or treated" in the clinic. Taking their oil home and treating does not count for this condition. Since I purchased the oil, I was told that I could come back if I was reinfected and it would be "no problem" to get it taken care of. I even made sure to ask about the terms of that agreement and was not told I would be turned away for this reason. So now I am out $250, unable to work until I find a way to pay for another treatment from the grocery store, and feel let down by being told something false. When I called and pushed back about this I was told, "You were treated by the one of the owners. They know the conditions and explained". I bet they do know them, but I did not. Just very disappointing and I would recommend saving your money

Provider response

Hi Hattie, it looks like there is still some confusion after our phone call, so let's try to clear that up! <br><br>Our guarantee terms are outlined in our service agreement, which you signed before your appointment.<br><br>Just to make sure there wasn't a communication error on our side, I spoke with your technician Lex, and she said she let you know verbally multiple times that we couldn't give you our guarantee even though you were buying product to treat your husband at home. He was not checked or treated by us and unfortunately, we can't guarantee treatments people do on their own because we have no way of verifying that it was successful.<br><br>As we discussed over the phone, I'm still happy to look at photos of what you found or to schedule a check to verify that you have an active case of head lice and not dead nits. It would be a shame if this were all a false alarm because of some dead nits.<br><br>Helpful info for anyone else reading this: Leftover, dead nits are expected after a treatment and are not a sign of an active infestation. Removing all dead nits is extremely expensive ($800-1400) because of how long it can take (4-8+ hours) and since it's not necessary to treat head lice, we do not offer that service. We have a handout at all of our clinics that covers this info to prevent confusion.

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