About this provider in Eugene
Founded in 2006 by Inland NW Resident Jacob Borg, Pointe Pest Control has grown from a single office in Spokane, Washington, to multiple locations throughout Washington, Idaho, Oregon, and Montana. Today Pointe employs an impressive group of experienced and knowledgeable professionals committed to problem solving and…
Rating breakdown from customer reviews
4.9
5,975 reviews
Customer reviews for Pointe Pest Control - Eugene
Julie Palmer
Damon is personable and helpful. He answers all my questions and gives good advice
Provider response
Thank you for your five-star review, Julie! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
Ronald Mansfield
Your agent did a very professional job.
Ann J
John is great!
Provider response
Ann, thank you for your glowing review of our pest control services! Our top priority is always complete client satisfaction through our services, so we are thrilled to see that we achieved this with you! It is our pleasure to work with you, and we truly appreciate you as a client. Have a pest-free day!
Maria Cuevas
Always great, courteous, and professional service!
Provider response
Hello Maria! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
Jamie Riddle
Josh is very thorough and does a great job, we live in Florence, OR
Provider response
Thank you for your five-star review, Jamie! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
C Gordon
Colby was friendly and courteous. Thank you!
Provider response
Hello C! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Bruce Goose
Very courteous and efficient. I highly recommend him.
Provider response
Hello Bruce! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!<br>
jim Speed
I appreciate the time spent and detail in keeping my yard free of insects. I watched them go along my house checking for anything that needed extra attention. Thank you for the years of service and detail.
Provider response
Thank you for your positive rating of our pest control services! We’re so glad that our team helped you with your pest concerns. It is truly our pleasure to serve you! We hope you enjoy the results of our services, and if you ever need anything, please feel free to reach out to us. Have a fantastic day, jim!
Khampi Gualnam
Thank you, well done the job.
Provider response
Hello Khampi! Thank you for your five-star review. We are thrilled to see that you enjoyed our pest control services. We are dedicated to meeting our 5-star standard with each client, and we are so glad that we achieved this with you! If you ever need anything, please don’t hesitate to contact us. Have a wonderful day!
Joan Speice
Levi is very courteous and willing to go the extra mile when he does the service at our home. I always enjoy his pleasant manner.
Provider response
Hello Joan! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
Gloria Pyeatt
We set up a very specific appointment time for the inspection and they could not honor it. If you can’t show up for your first day on the job on time that says a lot about what to expect. Will not use them because of this
Provider response
Gloria, thank you for your review. We sincerely apologize for failing to arrive during the designated appointment time. We want to assure you that our Office Management team is looking into the situation and will ensure it does not happen again. Please don't hesitate to contact us to discuss your situation or schedule a new inspection. Again, we are truly sorry for this negative experience, and we hope you have a great day.
Denaalawaj alawaj
My writing report of the service consists of no information regarding treatment for rats in the crawl space as was requested and confirmed that would be addressed. My tenant is still having issues and hearing them chewing away. I also am concerned about how difficult it is currently to actually get a phone call to or from this company. This was not the case in the past
Provider response
Denaalawaj, thank you for your review. We are concerned to hear that your tenant is still experiencing rodent issues. Since this account has a general pest control service subscription, it would need a new rodent subscription to fully solve this problem. Your review was forwarded to the supervisor, who is looking into the situation and will be in touch with you. We look forward to speaking with you soon, and we hope you have a great day.
Gil Hamilton
Extremely expensive for termite bait installation and maintenance, after thousands of dollars and years, if you ever cancel your yearly inspection of the bait, they will simply remove them, requiring you to start over if you ever decide to sign up for mitigation.
Provider response
Gil, thank you for your feedback and for letting us know about your situation. We are extremely sorry to hear about your negative experience with our termite services. We aspire to provide professional and courteous service in all that we do. Your satisfaction is our number one priority, and we would like to invite you to contact us if you wish to further resolve the issue. Again, we apologize for your negative experiences, and we hope you have a great day.
Laura Moshofsky
Really disappointing! They came out and did not cover all the vents. The ones they did cover looked terrible, unprofessional and were not like the picture I was shine of what it would look like. Yikes! They left scraps of material around. The took our crawlspace access that a person used to be able to cut into and made it so small with framing that it’s now unusable. I I would never recommend this company or use them again. A waste of a lot of money.
Provider response
Laura, thank you for your review. We are truly sorry for the mess that was left behind after your recent service. That is not how we do things here at Pointe Pest Control, and we completely understand your frustrations. Your review was forwarded to our Office Management team, who will reach out to you to resolve this situation and learn more about your experience. Again, we apologize for this negative experience, and we hope you have a wonderful day.
Amrit Calhoun
Company makes it very difficult to cancel the account including not allowing you to do it online or through customer service. It is only through account reps who are not readily available that you can cancel. Visits were less than a half hour with a technician quickly moving around the house. No Treatment of crawl space or garage was offered. Found I had the same if not more pests ants, wasps & spiders
Provider response
Amrit, thank you for your review. We are truly sorry for your frustrating experience in trying to cancel your account. Our Office Management team was made aware of the situation and is addressing the issue internally. If there is any way we can be of assistance to you in the future, please feel free to contact us. Thank you again for your feedback, and we hope you have a wonderful day.
Susan Rapetti
This used to be a good company. It's changed and I just cancelled my account. Terrible customer service and their turnover must be huge as it's a different tech every time one shows up. I have a spider problem and still do. I've just switched to Orkin and they'll take care of my issues.
Provider response
Susan, thank you for your review. We strive to consistently provide five-star services for our wonderful clients, so we are truly sorry to hear that this wasn't your experience. We respect your decision to cancel your account, and if there is anything we can do for you in the future, please don't hesitate to contact us. Again, we apologize for your negative experiences, and we hope you have a great day.
Diane Mons
We were home all day and never saw your Rep. at our house. I refuse to pay the charges because there is no proof that he showed up and performed the services. My husband will be calling Monday to cancel services.
Provider response
Diane, thank you for your review. We are truly sorry for the lack of communication during your recent service. Our Office Management team was made aware of this, and we would appreciate the opportunity to speak with you about this further so that we may remedy the situation. Please don't hesitate to contact us at your earliest convenience. Again, we apologize for this negative experience, and we hope you have a wonderful day.
Bruce N
Horrible experience. The service tech came out, sprayed around the house then left, then told his boss that I didn't ask him to come inside. Huh? I'm paying to have ants outside controlled? Might it not be considered that there were ants in the house? He came back and all but called me a liar to my wife and, to put icing on the cake, they quoted $300 and charged me $540.94 on my credit card. I left a message on Thursday and it's Monday and no one has returned my call.
Provider response
Bruce, thank you for your review. We sincerely apologize for your negative experiences with our team. That is certainly not how we like to do things here at Pointe Pest Control. Our Office Management team is looking into the situation in detail and will certainly make sure it is handled appropriately. If you wish to discuss your experience with our team further, please contact us at your convenience. Again, we apologize for your frustrating experiences, and we hope you have a great day.
James Terborg
Technician was great. 5 stars. But Pointe Pest Control has terrible customer service. Notified of a Saturday service. No ETA on when technician would arrive. I called the number Saturday morning and after several phone links left a message with scheduling asking for ETA. Never received a call or text back. I waited all day as the technician needed to get inside the house. He showed up at 3:30. A wasted day. Again, he was great. After he left I received a request for a review. I clicked on link and was sent to Google Maps. Another screw up.
Provider response
James, thank you for your review. We sincerely apologize for this negative experience, and we appreciate your patience as we continuously fine-tune our phone system. Our Office Management team will look into the situation in greater detail and make sure our teams are on the same page going forward. If there is anything we can do for you, please don't hesitate to contact us. Again, we apologize for your frustrating experience, and we hope you have a great day.
Benjamin Berry
Show up first thing in the morning. Scared the hell out of me. Tech talking very loudly on the phone. Company promised to always come between noon-4. Showed up 8 am sharp while we were all sleeping. Was a customer for 4 years. I cancelled because they were uncooperative in resolving this issue for me. Lady was very rude on the phone about it as well. Like she was a victim. They only have high reviews because they give you 50% off your first service for a 5 star review.
Provider response
Benjamin, thank you for your review. We want to extend our sincere apologies for your recent experiences with our team. Our Office Management team is looking into the situation in detail and will certainly make sure it is handled appropriately. We also want to assure you that all of our reviews are fully the opinions of our customers and we do not try to sway anyone into posting a positive review when they feel otherwise. We respect your decision to cancel your account, and we wish you the best of luck with your future pest control endeavors. Again, we apologize for your negative experiences, and we hope you have a great day.
Teri Bryant
I called a few days before the appointment to make sure and requested that the decks would all get a thorough brushing of cobwebs as well as our spa deck and it doesn’t look like it was done and we shouldn’t have to pay for the service when there’s cobwebs everywhere.
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