About this provider in Eugene
Locally operated pest control company in Eugene specializing in highly effective and pet friendly pest control services since 2012. All services come with a complete satisfaction guarantee, and are built on outstanding customer service, highly trained state certified technicians and the effective results we deliver…
Rating breakdown from customer reviews
4.5
54 reviews
Customer reviews for Bug Zapper Pest Control
Brooklyn Gilbert
We have lots of ants on our property and paid for a monthly spray from Bug Zappers. They came out the first month and sprayed inside and outside the property. We were very pleased! Then, we were charged for the next month but no one came out to spray nor did they contact us. It is now 2 months since our first treatment and we have had no contact from the company. I called and left a message asking for a refund for the month since we received no services and did not hear back. Hopefully I can get in contact with them this week so I can cancel.
mathlund lund
Bug Zapper has serviced my home for the past 4 yrs. They are a 5 star company that provides excellent bug, bees, ants and rodents for our property. The company is responsive & quick to address needs in addition to routine visits. I highly recommend Bug Zapper for any need you may have outside or in. Excellent!!
Provider response
Thank you for taking the time to write such a thorough review! We appreciate your 5 star review and for recognizing our excellence in pest control!
Diana Smith
Don't do business with this place. They charged me $1000 (one thousand) for a bed bug treatment. The crew was only here for 1.5 hours and found 0 bed bugs. I didn't need the second treatment or any other treatment. They refused to refund any money because I don't need the second treatment. Instead, they offered to give me credit for services I don’t need, which will expire in 2 months. The person plain refused to refund me any money and gave me a lame excuse of an invoice being posted and couldn't be reversed. As if the rest of us are dumb people who never dealt with accounting. Bad bad business.
Provider response
We are sorry you are dissatisfied! We did provide service for you at your home as agreed upon, and we are happy to come out and service again should the need arise again.
Tracy Vermilyea
First service was the day after I called. The technician Barulio was right on time, pleasant, considerate of my home by mopping up some rain water, and explained what he saw and what he did.
Provider response
Thank you for your 5 star review Tracy! Braulio is amazing! We appreciate you sharing your experience with Bug Zapper!
Carl B
We have either wasps or hornets in multiple spots in the ground in our yard and my husband who is also allergic has to go to the hospital yet again from being highly allergic to them and nothing being done by the bug “experts”. The team has been out to our home multiple times and done nothing about this issue other than put a few $3 traps up and spray some RAID. The flying death traps came back the next day. Another thing, whoever answers the texts here saying "they're probably just living their best life" is an idiot. That's not something people with bug problems want to hear when they're paying you to get rid of that bugs "best life." If you hire this company be prepared to feel ripped off and gaslit. The techs are nice and all but useless if they can’t do the job and the customer service text line is absolutely horrendous with how they handle (meaning ignore) peoples concerns.
Provider response
We are very sorry to hear that you have had a negative experience with our pest control service! We strive for excellence in all we do from our office staff to our technicians. We sincerely hope you are able to find a solution!
TJ Ingles
Rhonda S. came out to our home and did an outstanding job! She handled our house and animals with care. The quality of her work was something that was so refreshing to see. It was obvious that Rhonda actually cared and wanted to do a great job! Great job Rhonda, Bug Zapper she is so valuable as an employee.
Provider response
Rhonda is amazing! We appreciate hearing about her excellent work! She is a great asset to our team! Thank you for taking the time to share a review!
Benji and Sara Caulum
Great communication and service. Any issues we have experienced since moving into our home have dealt with. Our technician is helpful even if he has to recommend others for issues he deems outside of his scope. This type of humility gives me confidence in their service.
Provider response
Thank you so much! Thank you for recognizing our efforts to provide an all around excellent service! We appreciate your review!
Becky Bumstead
they want contracts signed not just to one time diagnose issue but mass spread whatever the tech thinks.
Provider response
Thank you for your review! We do offer 1 year agreements that come with a discounted start up cost or a 1 time only service. There are a couple of options depending on what work best for our customers and their pest control needs. Please don't hesitate to reach out if we can help you!
Christopher Levens
Great pest company. Highly recommended
Provider response
Thank you for your 5 star review and for recommending Bug Zapper!
kyle Underhill
Brauli (Please forgive me if I spelled that wrong!) is a great ambassador to the business! Respectful, Informative, kind, and thoughtful of you and your pets! He came at the scheduled time, informed me of everything the services would involve and was prompt and quick in doing his work! Would definitely recommend these guys and am thankful for the service and professionalism! Thank you Bug Zapper Pest Control!
Provider response
It's so great to hear about your exceptional experience with our technician! We really appreciate your 5 star review!
Jake Quimby
Very friendly l! Rhonda is the BEST
Provider response
Thank you for your 5 star review! We are happy to hear that Rhonda is doing such great work! She is amazing, and all of our technicians strive for excellence!
Steve Baker
Good service with friendly staff. Definitely far less pests at my house than when I didn't use their services
Provider response
We are so glad to hear you are enjoying our services! Thank you for the 5 star review!
Bari Swartz
I do not recommend this company.
Provider response
Bari I am so sorry you were not pleased with our services. Please give the office a call so we can get any issues you may have taken care of. Our customer truly mean everything to us ..
Brian O.
We had an emergency and Gary was right here on a Saturday. Was smelling something dead from vents under house. Something was rotting. Gary arrived and suited up. He went under the house and in a matter of minutes located a dead possum. In the process he looked around to make sure there was nothing else and located 2 live kittens. He removed the possum and brought out the kittens. They are with a family now. Smell is dissipating. Had they not been able to come out today, the outcome of the kittens would have surely been grim. Thank you Gary and Bug Zapper Pest Control!!!
Bonnie Rowland
I especially appreciate Bug Zapper pest control, I’ve been a client for over a year now and am very happy with the results, pests are gone!! Thanks to Robin for her prompt and friendly service and the rest of staff also. I highly recommend Bug Zapper!
Provider response
Well Thank you for your 5 star review Bonnie!! Robin is a great and always goes above and beyond to make sure our customers are taken care of.. Not to Mention our Technicians really try there best to provide our customers with the pest control they deserve!!
Angela Calvert
Very friendly, and affordable.
Provider response
Thank you Angela for the 5 star review!!
Kelsey
Bug Zapper Pest Control has done a great job for us! We are renovating our home and have come across many spiders in the process. Following the initial service by Bug Zapper, I’ve only noticed dead spiders! I totally recommend hiring Bug Zapper Pest Control!
Provider response
Kelsey Thank you so much for your for our 5 star review. We truly want to give our customers the luxury of a life with no Bugs! Remember we offer free call backs if needed between your bi-monthly service. So if you ever need anything call us!
Caprice Robinson
I called Bug Zapper office in the morning when they opened. They said they could have someone out same day. Gary showed up on time. Took care of the problem with proof by video & actual wasp nest he took out & put in a plastic bag. Great on price. I will deffinetly use this company again if need be in the future. Thank you Bug Zapper!!!
Provider response
Thank you so much for your 5 star review!! Our technician Gary does a great job and really does his best to provide our customers with the pest control they deserve!
Paul Bishop
Where I live has a severe sugar ant problem. Once we started using bug zapper we never had an issue with the ants again.
Provider response
Thank you so much for your 5 star review and the chance to protect your home! Ants are tricky and sometimes it can take 2 visits to get rid of them! That’s why we offer free callbacks for our customers to insure your covered!
Syndee Lytle
Personalizes each visit. Willing to come back if the ants come marching home! Very professional and pet friendly.
Provider response
Thank you Syndee for the 5 star review! We know how pesky those little ants can be and some times they can be tricky sense the bait has to be taken back to the coloney. Free call Backs our something we like to provide to make sure our customer are getting the service they deserve!
Billie Weiss
They were on time and they are very efficient.
Provider response
Thank you for your 5 star review! Our technicians do there best to arrive on time and get the job done!
Colleen G
Just had Bug Zapper come spray. Gary was professional and on-time. I have family members that use them and have had no problems with bugs. Also, office staff was very friendly and informative.
Provider response
We love getting to know and help families! We let Gary and the office staff know you appreciated their help. Thanks for the great feedback!!!
Melody Nowak
Bug Zapper is the best. No bugs is worth the cost! We live in a historic house that gets huge spiders and tons of bugs outside. Since they sprayed, we've seen not a single living bug. The tech even cleaned the cobwebs from the eaves and such. Also, BTW, it's refreshing to have a company respond to texts. Seriously. It's 2020. This should be standard. Thanks, Bug Zapper!
Provider response
We love hearing about bug free homes! Thanks Melody for the fun feedback. We love helping you and just want you to know we appreciate you too.
Don Morasci
Very professional, did a thorough job at a good pace! Nice job, bugs are less om day 2
Provider response
We appreciate the feedback Don. Happy to help and we'll stay in touch to make sure the bugs don't return....ever! Thank you☺️
Rebecca McGuire
Service was fast, friendly and professional! The rates are very affordable. We will definitely continue to do business with Bug Zapper. They do a great job!
Provider response
We're off to a great start and if any pests show up again we want to know so we can respond right away. Thanks for allowing us to serve you!
Carla Gebert
We just love these folks to pieces, they are friendly and extremely helpful if we have a question about anything pest related. If they say they will be at our home between a certain time you can bet they will be, and if you need to change your appointment the office staff is happy to oblige. We highly recommend Bug Zapper for your bug and vermin related issues.
Provider response
What a pleasure it is for our team to help out! Going to work each day is fun when we get to work with great people. We appreciate you!
Connie LoPera
We have used Bug Zapper Pest Control services for 3+ years. We called them initially because of a rodent infestation under our house. They arrived promptly, evaluated the problem and began "treating " the problem. It took some time but we have been rodent free since. We continue to utilize their services for insect control as there are plenty of those out in the country where we live. The staff is very pleasant and professional. Jacob Lander, the owner even returned my call on a weekend. I love having no insects inside our home! The exterior of our home has no cobwebs or bees nests. We plan to continue our service and would highly recommend them to you!
Provider response
We love to hear feedback like this Connie! If there is ever anything additional we can do for you or your family just let us know. Thank you Thank you Thank you!
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