About this provider in Baton Rouge
Book your free inspection today! Baton Rouge’s top pest control and termite experts, Massey Services, offer a No-Nonsense, Money-Back Guarantee trusted by over 1 million customers. Voted the #1 best pest control company, we provide professional services including pest exterminator, insect control, termite control…
Rating breakdown from customer reviews
4.7
271 reviews
Customer reviews for Massey Services Pest Control
Christina Herrod
⭐️⭐️⭐️⭐️⭐️ I can’t say enough great things about Tyler from Massey Services! From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to explain everything he was doing and made sure all of my questions were answered, which I really appreciated. What really stood out was his attention to detail and how much he genuinely cares about doing a thorough job. You can tell he takes pride in his work—he didn’t rush and made sure everything was handled perfectly before he left. It’s not every day you come across someone who combines expertise with such a positive attitude. Tyler made the whole experience easy and stress-free. I would absolutely recommend him to anyone looking for top-notch service! Thank you again, Tyler!
Christopher Brown
The termite inspector Darrion Scott was well knowledgeable and very helpful. He is an asset to the company One of the friendliest people I’ve met. Great job Darrion! Keep up the great work!
Lisa Roy
Darrion did a great job. He was super personable and friendly. He informed me of the things he did and things I needed.
Provider response
We are grateful Lisa for highlighting Darrion's personable service. Massey Services appreciates your positive feedback regarding our pest control expertise.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Laci Nguyen
Tyler was great. Showed up on time. Service was quick and thorough.
Provider response
Thank you immensely, Laci! We appreciate your feedback about Tyler's punctual and thorough service. Massey Services values your trust.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Cambri Prevost
Tyler was nice, efficient, and did a great job! Highly recommend.
Provider response
We are delighted to hear Tyler provided efficient service, Cambri! Thank you for recommending Massey Services.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Kelsey Brice
Excellent experience with Tyler.
Provider response
Thank you for taking the time, Kelsey! We are thrilled Tyler provided excellent service.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Unknown
Tyler did a great job.
Provider response
We greatly appreciate your feedback about Tyler's excellent service! Thank you for your kind words.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Qiana Rodriguez
Tyler was very professional.
Provider response
We are glad to hear Tyler provided professional service, Qiana! We appreciate your feedback.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Nealy McCoy
Great service! Tyler was an amazing technician!
Provider response
We are elated to hear about Tyler's amazing service, Nealy! We appreciate your feedback.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Storie Devall
Tyler did great.
Provider response
Thank you for taking the time, Storie! We are delighted Tyler provided excellent service. Massey Services appreciates your feedback.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Rhonda Patin
Tyler was very courteous, helpful and did a great job.
Provider response
We are overjoyed to hear Tyler provided excellent service, Rhonda! Massey Services appreciates your feedback regarding our courteous approach.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Raymond Lee
Tyler did an excellent job with my property
Provider response
Thank you for your wonderful feedback, Raymond! We are delighted Tyler provided excellent service at Massey Services.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Willie Carver
Darrion was very informative, courteous and thoughtful. He seemed very knowledgeable of his job and took the time to explain the steps to us regarding the termite traps. He listened to our questions and if he didn’t know the answer he said he would follow up with the answer.
Provider response
Thank you for sharing, Willie! Darrion's expertise with termite traps reflects Massey Services commitment to excellence.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Donald Pope
Brant was on time, professional and explained everything that he did. Wonderful experience!
Provider response
We are elated to hear about your wonderful experience, Donald! Brant's professionalism reflects Massey Services commitment to excellence.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Tiffiany Mills
Tyler did a great job with the rodent exclusion. Awesome.
Provider response
We are utterly delighted to hear Tyler provided excellent service, Tiffiany! We appreciate your feedback.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Trev
Tyler was communicative, friendly, and professional. He followed his actions with explanations as to why and made sure I understood every step of the way. We are very pleased with his service and look forward to working with him in the future. 5/5
Provider response
We are overjoyed to hear about Tyler's professional service, Trev! We value your satisfaction and future partnership.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
LaKendra Sampson
As always Tyler did an amazing job. He took the time to listen to my concerns. He informed me of his findings after each inspection and thw action he took. He is amazing!!!
Provider response
We deeply cherish Tyler's thorough inspection work, LaKendra! We value your continued trust and positive feedback.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Jackie Potts-Powell
Tyler did a great job today. He is super friendly and informative.
Provider response
Thank you immensely for recognizing Tyler's extra effort with the wasp nest. We're happy your family and pets are protected.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Jessica Schafer
We had a great experience with Massey. I would highly recommend using their services. They were very quick to get someone out and Tyler was very knowledgeable and helpful.
Provider response
Thank you for your wonderful review, Jessica! We appreciate your recommendation of Massey Services and Tyler's knowledgeable service.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Robin Carter
Tyler did a phenomenal job today servicing one of the units. This technician deserve a raise! Such a lovely caring employee for Massey.
Provider response
Your positive experience means everything to us, Robin. Tyler will be thrilled to hear about your feedback regarding his service at Massey Services Pest Control.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Katie Trichel
I highly recommend a camera in your home if you live in a residential/commercial rental property that uses this company. There is video footage on Facebook posted as of 3 hours ago, a male employee in someone’s apartment taunting a dog locked in a kennel to the point of the dog defecating all over itself by the time the owner came home. They have yet to have the GM give a response back to the owner. If it was myself, I would’ve shown up at the business and shown the footage. Feel free to join Denham Springs Rants and Raves
Provider response
Thank you for sharing your feedback with us, Katie. We have seen the video and our Regional Manager and General Manager have met with the tenants to apologize for what happened. We have also terminated the team member from our company.<br>We value your concerns and want to assure you that family members and pets’ safety is a top priority at our company.<br><br>Thank you,<br>Massey Services Customer Care
TIFFANY Meyer
Massey bought out my prior pest control company. Massey put on a good show at first, but their customer service declined. They started scheduling follow-up appointments on days I wasn't home and called to notify the day of the appt. The inside of my house stopped being treated and the one day I happened to be home for an appt I wasn't aware of, I had to call the technician to come back and treat the inside of my house. The inside of my garage and the front porch were infested with spider eggs that I have to end up treating myself due to lack of service that I paid on a quarterly basis. There were no updates on the $800 termite service I paid for either, I had several bate traps that ended up broken or missing due to not being set in the ground far enough. Needless to say, I didn't see a point in continuing my service. Massey was so desperate for their $89.00 (due to decline in business I presume) they had their General Manager, James Underwood call me/text me several times to collect when my card on file expired. When I informed him that I was too busy to keep calling in to complain about the service much less give them my updated card information so I could be further billed for their poor service, nothing was done to retain me as a customer except that I should have called to request for the inside of my house to be done. After explaining that I no longer want to do business to the General Manager, James Underwood I get rewarded with yet another bill for $89.00 and a letter threatening to send me off to collections, meanwhile I'm left to treat my own home to rid of the excessive amount of spiders that were left untreated by Massey "Services" INC. Upon further investigation, there have been other reports of people receiving the same poor service I have as well. The lack of customer service mirrors my own experience. Screen shot of yelp review attached.
Provider response
<br>We're truly sorry to hear about your experience with our services. It's disheartening to learn that you've encountered challenges with our scheduling, treatment quality, and communication. We strive to provide exceptional customer service and effective pest control solutions, and it's disappointing to hear that we've fallen short of your expectations.<br><br>We apologize for any inconvenience caused by the scheduling issues you've experienced, including appointments scheduled when you weren't home and lack of communication regarding interior treatments. Our goal is to ensure that our customers receive timely and thorough service, and we regret any inconvenience or frustration caused by these lapses.<br><br>Regarding your concerns about the termite service and bait traps, we apologize for any lack of clarity or updates provided. It's important to us that our customers feel informed and confident in the services they receive, and we regret any confusion or oversight in this regard. We will review our processes to ensure that our customers receive the necessary information and updates about their services.<br><br>We apologize for any frustration caused by our attempts to collect payment for services rendered. Our intention is never to inconvenience our customers, and we regret any miscommunication or inconvenience caused by our billing practices. We understand your decision to discontinue service, and we apologize for any further inconvenience caused by billing communications.<br><br>Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We take your concerns seriously and are committed to addressing them to improve our services for you and our future customers. Our corporate office will be reaching out to you directly to discuss your concerns in more detail and find a resolution that meets your satisfaction.<br><br>Thank you for sharing your experience with us. We value your business and the opportunity to make things right.
Jordan Mathers
Sales rep that came to property was nice enough, unfortunately due to the attitude of a "christian" I will be seeking services elsewhere.
Provider response
Good afternoon, thank you for taking the time to share your feedback with us. We sincerely apologize for any negative experience you had with one of our team members. We are committed to providing excellent customer service, and we regret that we fell short in this instance. At Massey Services, we value diversity and respect for all individuals, and we are disappointed to hear that you had an experience that did not align with our values. We understand the importance of professionalism and courtesy in all interactions with our customers, and we are taking steps to address any concerns raised in this regard.<br><br>We appreciate your feedback as it helps us identify areas for improvement, and we are committed to learning from this experience to enhance our services. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies.<br><br>Massey Services
Nell off da ave
Never clean wasps nest. Never offer to come inside to spray. They show up and spray outside and leave. NOT RECOMMENDED
Provider response
Greetings, Nell Off Da!<br><br>We are sorry to hear about your recent experience with our services. We strive to provide thorough and effective pest prevention, and we apologize if we did not meet your expectations. We appreciate your feedback and take it seriously.<br><br>We would like the opportunity to address your concerns and provide a solution, however, with the information given we are unable to locate your account. Please email us at wecare@masseyservices.com with your property address and mention this review. We will then have our Corporate Office contact you to address and resolve promptly. We would be happy to discuss your specific pest prevention needs and ensure that we fulfill them to your satisfaction.<br><br>Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.<br><br>Best regards,<br>Massey Services Customer Care
fahim jamil
Absolutely horrible‼️‼️‼️
Provider response
We are sorry to see a 1 star review. We would like the opportunity to change it to 5 stars. Would you mind emailing us at wecare@masseyservices.com your property address and issue that needs to be addressed. We will then forward to our Corporate Office to assist us in an immediate resolution. Thank you, we look forward to your email.
Carla Trosclair
Nope nope nope
Provider response
We are sorry to see the 1 star review therefore, we are bringing this to the attention of the Regional Manager. Someone will be contacting you shortly with a resolution. Thank you, stay safe and have a nice afternoon.
Jason Hodges
Resolve Pest Control was great before Massey bought them. Once they took over, the techs never called or text or emailed to let me know they were coming. They would be at my home 5 minutes and then leave. When I called to cancel service, the lady said I was still going to be charged the quarterly $85 because I was already due for that quarter or some bs. Then a tech never even showed up to do a final service. So yeah, do not sign up for any service from Massey. Unprofessional and no integrity.
Provider response
Mr Hodges, We sincerely apologize for the unpleasant experience. We have forwarded a copy of this review to our Corporate Office to see they are aware. Customer satisfaction is our number one priority. Someone will contact you as soon as possible for a resolution. Once again, our apologies. Thank you, please stay safe.
Deborah Jones
He stood me up and didn't call till three days later
Provider response
Ms Jones, We sincerely apologize for the lack of communication from your service center. We have forwarded a copy of this review to our Corporate Headquarters to see they are aware. Someone will contact you to address and resolve as soon as possible. Please stay safe and enjoy your day.
Christopher Lentz
NOT PROFESSIONAL!
Raiford
terrible customer service
Provider response
Good afternoon, We are truly sorry the negative experience you have had. We would love to be able to address this and resolve as quickly as possible. Customer Service is our number one priority. Would you mind emailing wecare@masseyservices.com with your property address or account number. Thank you, we look forward to hearing back from you and resolving your concerns quickly.
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Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.