About this provider in Puyallup
Sentinel Pest Control delivers cutting-edge pest control solutions to homes and businesses throughout the Tacoma/Puyallup Area. Our mission is to provide exceptional residential and commercial pest prevention services that not only meet but consistently surpass your expectations. Whether you're dealing with a stubborn…
Rating breakdown from customer reviews
4.8
311 reviews
Customer reviews for Sentinel Pest Control
lee a desta
Fantastic service. I have had an ant problem for a long time and with one visit they were gone. Very pleasant company to work with.
Provider response
Lee!<br>Thank you for the five star review and for choosing Sentinel Pest Control!<br>Happy to hear those ants are under control. It is our pleasure to assist you!
Nikkema Estrada
Erich was very quick, professional, and prompt. Definitely recommend!
Provider response
Thank you for the five star review and shout out to Erich! We value you and appreciate your business. Thank you for choosing Sentinel Pest Control.
Richard Judd
very professional. mice gone. you can cancel anytime if need be, no questions asked. great company.
Provider response
Richard!<br>Thank you for the review, it is our pleasure to assist you with your pest control needs!
Lily Bonner
Jason just knocked down one of my big wasp nests and he wasnt scared at all! These techs are fearless, definitely go with Sentinel if you've got a problem that needs solving!
Provider response
Lily!<br>Thank you for the five star review and for the shout out to Jason - happy to hear Jason is taking good care of you!! Thank you for your business!!
Ryan Smith
Ashton was great. Was very thorough and explained everything before he started the service. 10/10
Provider response
Ryan!<br>Thank you for the five star review! We value you and the time you took to make a shout out to Ashton! Thank you for choosing Sentinel Pest Control!
jac lyn
Reliable service. Jason is awesome always goes above and beyond.
Provider response
Jac!<br>Thank you for the five star review!! We are happy Jason is taking good care of you. Thank you for choosing Sentinel Pest Control for your pest control needs.
Charlotte Stielow
Jason was especially polite and professional and I appreciate his punctuality. He did a great job.
Provider response
Charlotte!<br>Thank you for the five star review and the shout out to Jason! We value the time you took to leave your kind words.
GhostStar
Jason and Andrew serviced my home recently and they were so nice and helpful! I definitely recommend this company!
Provider response
Hello!<br>Thank you for the five star review and for the shout out to Jason and Andrew!! We will be sure they see your kind words!! We are happy to have you in the Sentinel Pest Control family!
carol hardee
We recently employed Sentinel pest control for a rat infestation, I can’t say enough how Suzie took care of us along with Ciera and the service manager. Suzie took my calls promptly and if needed called me back right away. I didn’t research pest controls companies so I got lucky and got the best! Call them today.
Provider response
Carol!<br>Thank you for the five star review and for the shout out for Susie & Ciara!! We will be sure they see your kind words! We value our customers and appreciate the time you took to leave a review!! Thank you for choosing Sentinel Pest Control for your pest control needs!
Katie B
Ana is no nice and helpful!
Provider response
Katie!<br>Thank you for the five star review! We appreciate you!
Jessica montiel
Shout out to Ana, great experience! Will definitely contact them again. The process was easy and smooth :)
Provider response
Jessica!<br>Thank you for the five star review!<br>Happy to hear you had a great experience with Ana. Please let us know what we can do to assist you with your pest control needs!
frogmom2000
Had a great experience with Mark Hougen today. He was friendly, knowledgeable and patient explaining everything and answering all my questions. I was just telling a co-worker earlier that we have not had a problem with any pests in years since starting with Sentinel. We just do maintenance now.
Provider response
Hello!<br>Thank you for the five star review!! We are happy to hear Mark is taking good care of you. It is our pleasure to assist you with your pest control needs.
Domenica Ramirez
Ana Ramírez has provided the best customer services. Answers all questions in detail!
Provider response
Domenica!<br>Thank you for the five star review! Ana is very informative and a valued member of Sentinel Pest Control, we will be sure she see's your review!
Javier Esparza
Ana helped answer some questions that I had about a quote and was very kind and understanding and helped me figure it all out. Company sure has great customer service!
Provider response
Javier!<br>Thank you for the five star review and the shout out to Ana! We appreciate your time and will be sure to share your review with her!!
Juve Esparza
I recently had a great experience with this pest control company and wanted to take a moment to share my appreciation. From start to finish, the service was professional, efficient, and thorough. A special shoutout goes to Ana, who truly made the experience stand out. She was incredibly kind, helpful, and respectful throughout the entire process. She took the time to explain everything clearly, answered all of my questions without hesitation, and made sure I felt comfortable with the treatment plan. It’s not often you come across someone who genuinely cares about both their work and the customer experience, but Ana definitely does. Thanks to her and the team, I feel much more at ease in my home. I highly recommend this company to anyone in need of pest control services! Especially if you get the chance to work with Ana!
Provider response
Juve!<br>Thank you for the five star review! We strive to provide the best customer service personalized for our customers. Happy to hear you had a wonder experience with Ana! We will be sure to share your kind words with her. All the best to you!<br>
Markus Graves
I was promised something would be done and it still hasn't been
dmsullivan57
Brandin responded immediately to an urgent inspection request, completed the inspection, waited for me to arrive (I was late) and provided documentation regarding his findings (which were good news) and didn't charge me. Can't recommend Brandin and Sentinel highly enough! Will certainly be using them in the future.
Provider response
Hi Denis!<br>Thank you so much for your 5 star review! We are so pleased that you got the help you needed. It is our pleasure to assist you!
Melissa Lawrenz
Thus far we are totally satisfied with the services provided by Sentinel. We have an issue due to a vacant home that is now occupied and neighbors who feed chickens and geese. Rats, have made their way into our garage and crawl space. We are hoping with construction work we will be having and a clean up / out of crawl space that it will push them into a new home... our Tech, Tony is wonderful, knowledgeable and is always good for a quick chat, Erich is knowledgeable and goes out of his way to ensure we are being taken care of. Marcus was very polite and professional when he came out, the office staff is great because they listen and understand frustrations for us, as this is the 1st time we are having issues in our home. 10/10 for us!
Provider response
Hi Melissa!!<br>Thank you for the five star review and the shout out to our team. We are so happy to have you in the Sentinel family, it is our pleasure to provide you with your pest control needs!
Stephanie Jeffries
Communication was scattered at best. We are dealing with sugar ants. They did not tell me it would take several visits to get rid of them. I called last week after a week of their last visit, already approximately a month, they asked me to wait another week and if ants were still present to call. They have been here every two weeks to treat for the ants. The ants are still present so I called again today a week later. I was told that my initial payment of $300 was only good for a month and had expired. No one told me it would expire. I would not recommend this company. In fact I would highly recommend you find another. I may go to one of the more recognized companies even if the cost is higher. At least I don’t think they would do a bait and switch routine with me. I was not given any contract to sign, contrary to comment posted by Sentinel.
Provider response
Hello Stephanie, <br>We are sorry to hear you are not satisfied with your treatments. Your agreement that your reviewed and signed was for a 30 day one time treatment with the option of ongoing services should you choose to do so. If you would like to discuss further or would like to continue services as per your agreement for an ongoing program, please call the office at 253-538-2576. We will be happy to discuss and assist you.
Phil Schaffer
I needed something "same day". They said they don't offer "same day guarantee" when their website literally says that they do. That's the only whole interaction with them I had and it was all bad.
Provider response
Hello Phil,<br>We are sorry to hear you did not have a good experience. Upon review of your experience through our recorded calls and your electronic inquiry you did not request a same day appointment, you presumed you would receive one. We are happy to offer same day inspections when availability applies and requests are received prior noon. If you would like to discuss further you are welcome to contact the office, 253-538-2576. All the best to you.<br>
Michael Campbell
Markus was truly a FIVE out of five. Great guy, very knowledgeable, easy to talk to, he listens to me, just great.
Provider response
Michael, Thank you very much for taking the time to review Sentinel! We appreciate your review and your business!
Hunter Hames
Kevin has been our technician for years and he does phenomenal work! His customer service is next level and any time we have an unexpected issue, he is always prompt to respond and help us out. I would highly recommend Sentinel Pest Control and Kevin!
Provider response
Hunter!<br>Thank you for the five star review and the shout out for Kevin - we will be sure he see's this. It is our pleasure to provide you with your pest control needs.
Sumac Trebla
There is no way that the reviews for this business are genuine. Do not use these folks. Failed to deliver: Did not conduct anything worthy of the word "inspection"; did not assess the situation accurately; misrepresented the facts of our problem; and unresponsive, refusing to provide specifics for their bid. Claimed to be different from other pest control services, then were just the same - more concerned about getting you on their plan than doing the work. Utter waste of time. Avoid "Sentinel". The only thing they are 'guardIng" is their bottom line.
Provider response
This review is concerning as we have no record of having done business with you. While we value all feedback, we do not recognize the situation you've described and have been unable to verify the details you've provided. Perhaps this was meant for an alternate company. You are welcome to reach out to us to discuss further as each and every concern is important to us. If you require pest control, it will be our pleasure to assist you.
Mak Parshall
Great company to work with. I run a local mole extermination business, Sentinel has been amazing to work with. I would recommend them to anyone.
Provider response
Hi Mak!<br><br>Thank you for the 5-star review, it is greatly appreciated!!
Chris Pellett
Big thanks to technician Mark H. today for his broad expertise and giving us some great recommendations. Definitely went the extra mile and took his time taking care of our home.
Provider response
Chris!<br>Thank you for the shout out to Mark - we will be sure he see's this! It was our pleasure to assist you with your pest control needs.
L. Ann Hood
This place does not honor their word. I had them out to look at an interior mouse issue. They did everything BUT that. When I complained they agreed to take $100 off the bill. Fast forward to now and when trying to buy a car a collection came up for $100 on my credit report. Are you kidding me? They claim it took too long to settle the invoice so they say they added the $100 back on and I owe it. THEY DO NOT KEEP THEIR WORD. UNBELIEVABLE
Provider response
L. Ann Hood, <br>We are sorry to hear of your concern, you are welcome to contact our office at 253-538-2576 to discuss your issues, we will be happy to assist you.
rudynjerry Adams
I had a very good experience with Sentinel Pest Control. I called and explained my problem to the operator. They told me they offer a free inspection to their customers to evaluate the problem - before they ask you to commit to any charges. The service technician Brandin arrived within the time promised and got right to work. He asked me to show him around my home and asked to inspect the craw space. He checked out my crawl space and found no rodent issues at all. That was a surprise to me. They stuck to the free inspection policy and I was not charged for the service. I think this company is a first rate company and would highly recommend their services.
Provider response
Hello!<br>Thank you for the five star review - it was a pleasure to assist you with your pest control needs! All the best to you!!
Doug West
This is a good, honest company. I will use them again in the future.
Provider response
Thank you very much for your review Doug!
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