Provider profile

Sentinel Pest Control

4.8 stars from 311 customer reviews · 8412 Canyon Rd E, Puyallup, WA 98371

  • 4.8 out of 5 stars
  • 311 customer reviews
  • Puyallup, Washington
  • Open 6 days/week
4.8
Rating
311
Reviews
Yes
Claimed
Yes
Website

About this provider in Puyallup

Sentinel Pest Control delivers cutting-edge pest control solutions to homes and businesses throughout the Tacoma/Puyallup Area. Our mission is to provide exceptional residential and commercial pest prevention services that not only meet but consistently surpass your expectations. Whether you're dealing with a stubborn…

Rating breakdown from customer reviews

4.8

311 reviews

5
275
4
6
3
1
2
2
1
6

Customer reviews for Sentinel Pest Control

LA

lee a desta

2mo ago

Fantastic service. I have had an ant problem for a long time and with one visit they were gone. Very pleasant company to work with.

Provider response

Lee!<br>Thank you for the five star review and for choosing Sentinel Pest Control!<br>Happy to hear those ants are under control. It is our pleasure to assist you!

NE

Nikkema Estrada

2mo ago

Erich was very quick, professional, and prompt. Definitely recommend!

Provider response

Thank you for the five star review and shout out to Erich! We value you and appreciate your business. Thank you for choosing Sentinel Pest Control.

RJ

Richard Judd

3mo ago

very professional. mice gone. you can cancel anytime if need be, no questions asked. great company.

Provider response

Richard!<br>Thank you for the review, it is our pleasure to assist you with your pest control needs!

LB

Lily Bonner

3mo ago

Jason just knocked down one of my big wasp nests and he wasnt scared at all! These techs are fearless, definitely go with Sentinel if you've got a problem that needs solving!

Provider response

Lily!<br>Thank you for the five star review and for the shout out to Jason - happy to hear Jason is taking good care of you!! Thank you for your business!!

RS

Ryan Smith

3mo ago

Ashton was great. Was very thorough and explained everything before he started the service. 10/10

Provider response

Ryan!<br>Thank you for the five star review! We value you and the time you took to make a shout out to Ashton! Thank you for choosing Sentinel Pest Control!

JL

jac lyn

3mo ago

Reliable service. Jason is awesome always goes above and beyond.

Provider response

Jac!<br>Thank you for the five star review!! We are happy Jason is taking good care of you. Thank you for choosing Sentinel Pest Control for your pest control needs.

CS

Charlotte Stielow

3mo ago

Jason was especially polite and professional and I appreciate his punctuality. He did a great job.

Provider response

Charlotte!<br>Thank you for the five star review and the shout out to Jason! We value the time you took to leave your kind words.

G

GhostStar

3mo ago

Jason and Andrew serviced my home recently and they were so nice and helpful! I definitely recommend this company!

Provider response

Hello!<br>Thank you for the five star review and for the shout out to Jason and Andrew!! We will be sure they see your kind words!! We are happy to have you in the Sentinel Pest Control family!

CH

carol hardee

3mo ago

We recently employed Sentinel pest control for a rat infestation, I can’t say enough how Suzie took care of us along with Ciera and the service manager. Suzie took my calls promptly and if needed called me back right away. I didn’t research pest controls companies so I got lucky and got the best! Call them today.

Provider response

Carol!<br>Thank you for the five star review and for the shout out for Susie & Ciara!! We will be sure they see your kind words! We value our customers and appreciate the time you took to leave a review!! Thank you for choosing Sentinel Pest Control for your pest control needs!

KB

Katie B

3mo ago

Ana is no nice and helpful!

Provider response

Katie!<br>Thank you for the five star review! We appreciate you!

JM

Jessica montiel

3mo ago

Shout out to Ana, great experience! Will definitely contact them again. The process was easy and smooth :)

Provider response

Jessica!<br>Thank you for the five star review!<br>Happy to hear you had a great experience with Ana. Please let us know what we can do to assist you with your pest control needs!

F

frogmom2000

4mo ago

Had a great experience with Mark Hougen today. He was friendly, knowledgeable and patient explaining everything and answering all my questions. I was just telling a co-worker earlier that we have not had a problem with any pests in years since starting with Sentinel. We just do maintenance now.

Provider response

Hello!<br>Thank you for the five star review!! We are happy to hear Mark is taking good care of you. It is our pleasure to assist you with your pest control needs.

DR

Domenica Ramirez

4mo ago

Ana Ramírez has provided the best customer services. Answers all questions in detail!

Provider response

Domenica!<br>Thank you for the five star review! Ana is very informative and a valued member of Sentinel Pest Control, we will be sure she see's your review!

JE

Javier Esparza

4mo ago

Ana helped answer some questions that I had about a quote and was very kind and understanding and helped me figure it all out. Company sure has great customer service!

Provider response

Javier!<br>Thank you for the five star review and the shout out to Ana! We appreciate your time and will be sure to share your review with her!!

JE

Juve Esparza

4mo ago

I recently had a great experience with this pest control company and wanted to take a moment to share my appreciation. From start to finish, the service was professional, efficient, and thorough. A special shoutout goes to Ana, who truly made the experience stand out. She was incredibly kind, helpful, and respectful throughout the entire process. She took the time to explain everything clearly, answered all of my questions without hesitation, and made sure I felt comfortable with the treatment plan. It’s not often you come across someone who genuinely cares about both their work and the customer experience, but Ana definitely does. Thanks to her and the team, I feel much more at ease in my home. I highly recommend this company to anyone in need of pest control services! Especially if you get the chance to work with Ana!

Provider response

Juve!<br>Thank you for the five star review! We strive to provide the best customer service personalized for our customers. Happy to hear you had a wonder experience with Ana! We will be sure to share your kind words with her. All the best to you!<br>

MG

Markus Graves

4mo ago

I was promised something would be done and it still hasn't been

D

dmsullivan57

4mo ago

Brandin responded immediately to an urgent inspection request, completed the inspection, waited for me to arrive (I was late) and provided documentation regarding his findings (which were good news) and didn't charge me. Can't recommend Brandin and Sentinel highly enough! Will certainly be using them in the future.

Provider response

Hi Denis!<br>Thank you so much for your 5 star review! We are so pleased that you got the help you needed. It is our pleasure to assist you!

ML

Melissa Lawrenz

5mo ago

Thus far we are totally satisfied with the services provided by Sentinel. We have an issue due to a vacant home that is now occupied and neighbors who feed chickens and geese. Rats, have made their way into our garage and crawl space. We are hoping with construction work we will be having and a clean up / out of crawl space that it will push them into a new home... our Tech, Tony is wonderful, knowledgeable and is always good for a quick chat, Erich is knowledgeable and goes out of his way to ensure we are being taken care of. Marcus was very polite and professional when he came out, the office staff is great because they listen and understand frustrations for us, as this is the 1st time we are having issues in our home. 10/10 for us!

Provider response

Hi Melissa!!<br>Thank you for the five star review and the shout out to our team. We are so happy to have you in the Sentinel family, it is our pleasure to provide you with your pest control needs!

SJ

Stephanie Jeffries

5mo ago

Communication was scattered at best. We are dealing with sugar ants. They did not tell me it would take several visits to get rid of them. I called last week after a week of their last visit, already approximately a month, they asked me to wait another week and if ants were still present to call. They have been here every two weeks to treat for the ants. The ants are still present so I called again today a week later. I was told that my initial payment of $300 was only good for a month and had expired. No one told me it would expire. I would not recommend this company. In fact I would highly recommend you find another. I may go to one of the more recognized companies even if the cost is higher. At least I don’t think they would do a bait and switch routine with me. I was not given any contract to sign, contrary to comment posted by Sentinel.

Provider response

Hello Stephanie, <br>We are sorry to hear you are not satisfied with your treatments. Your agreement that your reviewed and signed was for a 30 day one time treatment with the option of ongoing services should you choose to do so. If you would like to discuss further or would like to continue services as per your agreement for an ongoing program, please call the office at 253-538-2576. We will be happy to discuss and assist you.

PS

Phil Schaffer

5mo ago

I needed something "same day". They said they don't offer "same day guarantee" when their website literally says that they do. That's the only whole interaction with them I had and it was all bad.

Provider response

Hello Phil,<br>We are sorry to hear you did not have a good experience. Upon review of your experience through our recorded calls and your electronic inquiry you did not request a same day appointment, you presumed you would receive one. We are happy to offer same day inspections when availability applies and requests are received prior noon. If you would like to discuss further you are welcome to contact the office, 253-538-2576. All the best to you.<br>

MC

Michael Campbell

6mo ago

Markus was truly a FIVE out of five. Great guy, very knowledgeable, easy to talk to, he listens to me, just great.

Provider response

Michael, Thank you very much for taking the time to review Sentinel! We appreciate your review and your business!

HH

Hunter Hames

6mo ago

Kevin has been our technician for years and he does phenomenal work! His customer service is next level and any time we have an unexpected issue, he is always prompt to respond and help us out. I would highly recommend Sentinel Pest Control and Kevin!

Provider response

Hunter!<br>Thank you for the five star review and the shout out for Kevin - we will be sure he see's this. It is our pleasure to provide you with your pest control needs.

ST

Sumac Trebla

8mo ago

There is no way that the reviews for this business are genuine. Do not use these folks. Failed to deliver: Did not conduct anything worthy of the word "inspection"; did not assess the situation accurately; misrepresented the facts of our problem; and unresponsive, refusing to provide specifics for their bid. Claimed to be different from other pest control services, then were just the same - more concerned about getting you on their plan than doing the work. Utter waste of time. Avoid "Sentinel". The only thing they are 'guardIng" is their bottom line.

Provider response

This review is concerning as we have no record of having done business with you. While we value all feedback, we do not recognize the situation you've described and have been unable to verify the details you've provided. Perhaps this was meant for an alternate company. You are welcome to reach out to us to discuss further as each and every concern is important to us. If you require pest control, it will be our pleasure to assist you.

MP

Mak Parshall

10mo ago

Great company to work with. I run a local mole extermination business, Sentinel has been amazing to work with. I would recommend them to anyone.

Provider response

Hi Mak!<br><br>Thank you for the 5-star review, it is greatly appreciated!!

CP

Chris Pellett

11mo ago

Big thanks to technician Mark H. today for his broad expertise and giving us some great recommendations. Definitely went the extra mile and took his time taking care of our home.

Provider response

Chris!<br>Thank you for the shout out to Mark - we will be sure he see's this! It was our pleasure to assist you with your pest control needs.

LA

L. Ann Hood

11mo ago

This place does not honor their word. I had them out to look at an interior mouse issue. They did everything BUT that. When I complained they agreed to take $100 off the bill. Fast forward to now and when trying to buy a car a collection came up for $100 on my credit report. Are you kidding me? They claim it took too long to settle the invoice so they say they added the $100 back on and I owe it. THEY DO NOT KEEP THEIR WORD. UNBELIEVABLE

Provider response

L. Ann Hood, <br>We are sorry to hear of your concern, you are welcome to contact our office at 253-538-2576 to discuss your issues, we will be happy to assist you.

RA

rudynjerry Adams

1y ago

I had a very good experience with Sentinel Pest Control. I called and explained my problem to the operator. They told me they offer a free inspection to their customers to evaluate the problem - before they ask you to commit to any charges. The service technician Brandin arrived within the time promised and got right to work. He asked me to show him around my home and asked to inspect the craw space. He checked out my crawl space and found no rodent issues at all. That was a surprise to me. They stuck to the free inspection policy and I was not charged for the service. I think this company is a first rate company and would highly recommend their services.

Provider response

Hello!<br>Thank you for the five star review - it was a pleasure to assist you with your pest control needs! All the best to you!!

DW

Doug West

1y ago

This is a good, honest company. I will use them again in the future.

Provider response

Thank you very much for your review Doug!

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