About this provider in Puyallup
Insight Pest Control is Puyallup's premier exterminator for ants, rodents, wasps, and much more. Serving Puyallup and surrounding areas, Insight focuses on safe, eco-friendly pest control services that will be sure to exterminate rodents, ants, and all other kinds of pests. Our pest control services are affordable on…
Rating breakdown from customer reviews
5
3,013 reviews
Customer reviews for Insight Pest Control - Puyallup
Daniel Sukara
Jacob S. worked on our house and did an excellent job. Everything was easily explained and he was in and out very fast. Highly recommend
Provider response
Thank you for your wonderful feedback! It’s great to hear that Jacob provided you with excellent service and made the process easy to understand. Your recommendation means a lot to us!<br><br>The Team at Insight<br>(253)-214-7162
Sebastian Dubois
Justin T took great care of us and was quick and professional with our sugar ants issue!
Provider response
Thank you for your kind words! We're delighted to hear that Justin provided you with quick and professional service for your sugar ants issue. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!<br><br>The Team at Insight<br>(253)-214-7162
Junior Deborjas
Parker was a great help and informative
Provider response
Thank you for your kind words! We're glad to hear that Parker was able to assist you and provide helpful information. Your feedback means a lot to us!<br><br>The Team at Insight<br>(253)-214-7162
Cat B
Another great experience with insight. I used another service and was unimpressed and returned to insight. The technician explained the process thoroughly and left materials for review.
Provider response
Thank you for the fantastic feedback! It’s wonderful to hear that you had another great experience with us. We're glad that our technician took the time to explain everything thoroughly and provided materials for your review. Your trust means a lot, and we appreciate your continued support!<br><br>The Team at Insight<br>(253)-214-7162
Jade Brown
Parker was amazing. Very professional and thorough.
Provider response
Thank you for your kind words! We're delighted to hear that Parker made such a positive impression with his professionalism and thoroughness. Your feedback means a lot to us!<br><br>The Team at Insight<br>(253)-214-7162
Paul Brousseau
Parker came by for an urgent visit, taking care of our renewed ant invasion post-rain. He sprayed down all areas, and left us with tools and advice for continued abatement. Thanks!
Provider response
Thank you for your wonderful feedback, Paul! We're delighted to hear that Parker was able to assist you with your ant issue and provide helpful tools and advice. It’s great to know you felt supported during your urgent visit. Your satisfaction is important to us!<br><br>The Team at Insight<br>(253)-214-7162
Drue SF
Parker was super informative and responsive.
Provider response
Thank you for your wonderful feedback! It's great to hear that Parker made a positive impression with his informative and responsive approach. We appreciate you taking the time to share your experience!<br><br>The Team at Insight<br>(253)-214-7162
Jeff Romeo
Parker is helpful and knowledgeable!
Provider response
Thank you for your kind words! We're delighted to hear that Parker provided you with helpful and knowledgeable service. Your feedback is greatly appreciated!<br><br>The Team at Insight<br>(253)-214-7162
Miguel Iracheta
Jacob S did a great job.
Dillon Mounts
Aiden Dallas did great they were very respectful
PWR2 PWR2
Aiden and Dallan were great!
Matt J
Parker and Moises were great! They really seemed to know their stuff, and they were great with communicating the what and why of their job/treatment.
khamani conklin
Big thanks to Jacob S. from Insight! He came out today for a pest treatment and was super fast. He did a killer job making sure the whole house was covered. If you need someone who knows what they're doing and doesn't waste your time, ask for Jacob!
Gary Manuel Education
Soreness great very thorough
mehmet hy
Aidan was great, very thorough and diligent. He made sure we treat every spot in the house. Be listened all our questions patiently and provided clear answers with what to look for after the treatment. Thank you! Ps. It would have been great if he didnt leave the attic hatch open when coming down. Our cat escaped to the attic, we couldn't get her down for an hour and God knows for how long that hatch was open, I hope there is no rodent inside home now...
Provider response
Thank you for your wonderful feedback! We're delighted to hear that Aidan provided thorough and attentive service, addressing all your questions. It's great to know you felt well-informed after the treatment. Your satisfaction is important to us!<br><br>The Team at Insight<br>(253)-214-7162
Kelly Green
Aiden checked and treated all problem areas with pet safe spray. After noting rodent activity, bait stations were deployed as well.
Provider response
Thank you for your positive feedback, Kelly! We're glad to hear that Aiden effectively addressed the problem areas and used pet-safe solutions. Your satisfaction is important to us, and we appreciate you sharing your experience!<br><br>The Team at Insight<br>(253)-214-7162
Erin Leighton
Jacob S. Did am amazing job!
Provider response
Thank you for the fantastic review, Erin! We're so glad to hear that Jacob made a positive impression with his work. Your feedback is greatly appreciated!<br><br>The Team at Insight<br>(253)-214-7162
courteney
The exterminators are nice but the service is ineffective and expensive. We signed up for what I believed was a quarterly subscription, apparently the fine print says that it is a 1 year contract and when I tried to cancel, because the service is useless, they said it's going to be over $500 to cancel. We have continued to have ants for the last 4 months since we started this service and they advertise that you can get visits as needed in between the quarterly visits, but when I need them to come back (which I have, often) it takes them over a week to get there and by then I've already dealt with that set of ants myself.
Provider response
Thank you for your kind words! We're so glad to hear that Jason provided you with excellent service. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience.<br><br>The Team at Insight<br>(253)-214-7162
Charles Jeffreys
I asked for rat protection only and he sprayed for insects. I raise praying mantises. Now I have to keep my mantises indoors for the next m so the poison doesn’t kill them. Was I charges for the insect spray?
Provider response
Thank you for sharing your feedback, Charles. We’re sorry to hear that the service didn’t meet your expectations and that it affected your mantises. It's important to us that we address your specific needs, and we apologize for any misunderstanding regarding the treatments provided. We called and left a message to answer your question in regards to "charged for insect spray?". We will attempt to call again soon to make things right. Your experience matters to us and we really appreciate you sharing your experience. <br><br>The Team at Insight<br>(253)-214-7162
Laura B Webster
TERRIBLE CUSTOMER SERVICE. I have never put a negative review for a company, and today I canceled my business with Insight. While I have been a loyal customer for multiple years, I am too upset with their customer service to continue business with them. Last spring, a sales rep offered mosquito treatment for a discounted rate for the first visit and I figured it was worth a try. The service did not work, and I got too busy to call to cancel. This week, I got notice the treatments were going to start up again, so I called to cancel this additional service. The cancellation rep informed me that I would have to pay a cancellation fee as I was in a 1-year contract for the mosquito service. The rep sent me a copy of the call, and despite the sales rep failing to tell me about a cancellation fee or that I was entering into a one year contract in the nearly 7min call, they wouldn’t budge. The rep stated that because the sales person told me that if I cancelled immediately after the first service (I wasn’t sure if it would actually work) that I would be asked to pay full price for the first treatment that I was informed. Mind you, I pay for the service June through Oct last year, one that did not work. And had to pay $54 to cancel.
Provider response
Thank you for sharing your experience, Laura. We're truly sorry to hear about the frustration you've encountered with our customer service. It's disappointing to learn that the communication regarding the mosquito treatment and cancellation terms was not clear. We appreciate your feedback, as it helps us improve our processes. If you’d like to discuss this further, please reach out to us directly. Your satisfaction is important to us, and we want to make things right.<br><br>The Team at Insight<br>(253)-214-7162
Charles Williams
Will never use this company again, one of the drivers was pointing at me and cursing at me and then waived me off the road like he wanted to fight. Not ok ever while in a company vehicle and especially when I have my child in my car. Do better. Truck number 18
Provider response
Charles, I am so sorry to hear this. We would love to know more about the exchange, did you happen to see a license plate or fleet vehicle number so we can take action?
Rebekah Thomas
Not happy! They were supposed to come back at 2 weeks. They never called to reschedule. When they finally did it had been a month. I still have ants EVERYWHERE!
Provider response
Thank you for bringing your concerns to our attention, Rebekah. Upon reviewing your account, it seems that we made two unsuccessful attempts to contact you before finally connecting. We apologize for any inconvenience this may have caused. While it's not uncommon to experience an increase in activity after an initial treatment, we understand how frustrating it can be! Not to worry, though, because your service includes re-services and follow-ups as often as needed in between your regularly scheduled visits! I will be reaching out to you shortly to discuss your concerns in more detail and to schedule your next follow-up appointment. Thank you for your time and understanding.
Domo Kun
Not the best services. Jonathan is a nice guy, but he had to come out twice to retreat since his chemical dust didn't work the first time. On his follow-up visit, he used a spray and that seemed to work. It's been 2 months since then, and the wasps have re-appeared. Very disappointed.
Provider response
Hi Domo, thank you for reaching out to us! We are sorry to hear that you are experiencing some concerns with our treatments. Dealing with wasps can be challenging depending on various factors such as their location and the size of the nest. It is not uncommon for us to schedule an additional visit to follow-up on the activity and re-treat if necessary. Regarding the new wasp activity you are currently dealing with two months later, it is important to note that this is completely normal. Our products are designed to be safe for you and your family, and they break down over time, which is why we come out quarterly to re-apply them. Unfortunately, there is no product available that can completely eliminate the possibility of wasps returning to your home, but our treatment plan includes re-services and follow-up appointments at no additional cost in between your quarterly visits, so we are more than happy to come back and take care of them for you! Usually I would call you to help facilitate scheduling but I was unable to locate your account with the name provided here on Google, so when you have a moment, please call our office at 253-214-7162 to get scheduled for the next available appointment. Thank you for your time and for entrusting us to address your pest control needs, we look forward to helping you!
Tawney Thayer
I'd give zero if I could. Over a year, over $1k and we still the bugs and pests EVERY DAY. They do minimal service and overcharge for it. Then "send" techs to "fix" the work they didn't do the first time, and it still doesn't get done. Worst pest control company I've dealt with. They'll take your money and leave the bugs. Find someone else.
Provider response
Hi Tawney, thank you for taking the time to leave us a review. I'm sad to hear you're still dealing with consistent pest activity! Because we are committed to doing all we can to help with your pest issues, unlimited re-services and follow-up appointments are included with your subscription for no additional cost. I'm taking a look into your account to see where we might be able to increase our efforts and will be in touch with you shortly!
Christina Pascual
Technician came inital did not seem very thorough
Provider response
Christina, thank you for your review and feedback as it helps our business improve. As a reminder, as part of our subscription, we offer free re-services. You can call this number at your earliest convenience and a technician would be happy to come and respray your home completely free of charge; (888) 414-1430. We hope to hear from you soon!
Joshua L. Worden
They answered their phone, they showed up on time. They treated the home for ants, I feel pretty good about using them.
Provider response
We are so happy to hear, Joshua! Thank you for taking the time to give us some positive feedback, we appreciate it!
Devon Wiley
Horrible customer service Noah the supervisor didn’t even want to handle the “clerical issue“ of not coming back to my house to finish a job two part job!! Please go with a different company!! The technician was nice!! But the customer service is a complete joke, I got hung up Twice, and was treated completely unfair!!
Provider response
Devon, we are so sorry to hear you had such a negative experience with our customer service team. Please give our office a call at (888) 414-1430 to let us know what expectations were not met and how we can remedy this situation. We would love to come out and reservice your property at no cost to you.
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Treatment and cost guides before you call
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