Provider profile

Terminix Commercial

3.9 stars from 69 customer reviews · 19620 Russell Rd, Kent, WA 98032

  • 3.9 out of 5 stars
  • 69 customer reviews
  • Kent, Washington
  • Open 7 days, Early hours, Evening hours
3.9
Rating
69
Reviews
Yes
Claimed
Yes
Website

About this provider in Kent

Since 1927, Terminix Commercial in Kent, Washington, doesn’t just eliminate pests — we stop them from coming back. Our expert technicians target infestations at the source, using proven pest extermination methods to deliver long-lasting protection. From thorough inspections to customized treatments, we protect your…

Rating breakdown from customer reviews

3.9

69 reviews

5
44
4
6
3
1
2
3
1
12

Customer reviews for Terminix Commercial

AN

Angel Neva

17d ago

Derek Simon is amazing at his job. He has went above and beyond to help my property. He truly seems to care about his customers and the issues we are having. I would highly recommend him. He deserves a raise!!!

Provider response

Your satisfaction is our priority! Thanks for the amazing review, Angel Neva .

CS

Candy Schneider

3mo ago

Jaime is great, she is very professional and does hey job well. Thanks Jaime.

Provider response

Candy Schneider, thank you so much for the positive review!

CC

Ciera caillier

4mo ago

Jaime is always the best of the best !

Provider response

Ciera Caillier, thank you so much for the positive review!

MM

Melissa Medrano

4mo ago

Ricky is a Rockstar!

Provider response

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

7

7906jun

5mo ago

I have been using your service for the past six months, but the rat infestation has actually worsened during that time. The agent assigned to my property appears indifferent and performs only the bare minimum required to collect a paycheck. There is a complete lack of accountability and integrity. When I spoke with a customer representative, I was told there was "nothing they could do." My contract explicitly includes a clause promising to improve the infestation, but the company has failed to deliver on that promise. I am very disappointed.

Provider response

Please email our team at socialmedia@rentokil-terminix.com with your full service address, customer number, your phone number, and details regarding your service concern so we can address this situation directly. Thank you and have a great day.

JM

Jared M

6mo ago

I used these guys for a long time. I had the same tech for a while which worked out well, but they started to churn through workers. I ONLY wanted the rat boxes done and repeatedly stated to the company that did not want chemicals sprayed around the house. I would tell the workers this the day before to remind them and they still could not follow that simple instruction. Less work right? So, they screwed up many times. The final time was December with another new guy showed up the day after I reminded him, in writing, not to spray chemicals. Guess what, they showed up the next day WITH A SUPERVISOR, and proceeded to spray chemicals all around my house. They also put GLUE traps in my crawl space without asking and I never would have authorized that. I decided to cancel my contract AFTER that and called the company running the comcast-like gauntlet of 'what if we gave you this or that credit'. I declined and asked to cancel and they removed my credit card. I was not informed of any remaining balance. After that, they sent me a bill for the service that they once again screwed up. Keep in mind I paid full price to these guys for years just to have the rat boxes done so I was grossly overpaying and they got way more out of me than they put in. I called them to dispute the bill, they said they would call me back after running up the chain. They didn't. Instead they insist I owe them money for a SERVICE THEY CONTINUALLY SCREWED UP. They are an extraordinarily incompetent company that can't follow simple instructions.

Provider response

Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience  you may have experienced.

BW

Barbara Williamson

7mo ago

Our technician is very good - knowledgeable and polite

Provider response

Thank you for supporting Terminix Commercial! We're thrilled you had a great experience.

TP

Ted Pickett

1y ago

Their estimators don't show up

Provider response

Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience   you may have experienced.

MS

Meghanne Storey

1y ago

Sold me on services they couldnt perform. Then charged me for services they didnt perform. Then charges me again after they were canceled. When i tried to call to say hey you guys emptied my bank acct i needed that money to put gas in my car so i can continue to provide for my family…and i was met with so sorry we cant put the money back for 7 to 10 business days…this is after they hung up on me repeatedly instead of trying to help me resolve the situation. STAY AWAY FROM TERMINIX…these guys are straight up con artists.

Provider response

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at social.support@rentokil-terminix.com . Listing your full-service address, copy of review and the phone number associated with the account

LJ

Lori James

1y ago

I always have had a great experience with Ricky. He is always friendly and knowledgeable. He takes the time to inspect and root out any pest issues I might have. I always appreciate his hard work and personable attitude

Provider response

Lori James, we are so pleased you enjoyed your visit to Terminix Commercial!

SW

Sharron Wells

1y ago

Jason is a very thorough and friendly service attendant. He’s always great with giving suggestions on how to reduce return of problem areas.

Provider response

Sharron Wells, your wonderful feedback and rating mean a lot to us.

CB

Courtney Berry

1y ago

Working with Terminix has been a great experience thus far! Our tech, Ricky, is knowledgeable, quick and gives good recommendations to address new issues. We appreciate his friendliness and for making the process as smooth as possible!

Provider response

Your satisfaction is our priority! Thanks for the amazing review, Courtney Berry .

CC

Colleen Campbell

1y ago

The service was good right up to the point I canceled my service. They charged my account 3 times after I canceled and apologized each time saying they just didn't know how that could happen.

Provider response

Colleen Campbell, we regret to hear that you had this experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.<br>All the best,<br>Terminix Commercial<br>socialsupport@rentokil-terminix.com

RA

Robert Archer

1y ago

Your technician Darcel was great. Pleasant, punctual, and seemingly professional. No complaints here, only praise.

Provider response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

CH

C H

1y ago

Canceled on me twice with less than 24 hours notice, third time was a no call no show. Very disappointed.

Provider response

Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at social.support@rentokil-terminix.com . Listing your full-service address, copy of review and the phone number associated with the account?

JR

John Rossi

1y ago

He does a great job. Also easy name to remember.

Provider response

John Rossi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

GA

Gregg Alex

1y ago

Professional service with Excellence & the personal touch!

Provider response

Hello Gregg Alex, thank you; we appreciate your feedback!

FM

Fawn M

1y ago

Jaime is great always friendly and willing to answer and explain anything you have questions about. So far she is one of the best techs to service where I work.

Provider response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

SH

Samantha Harder

2y ago

Quick, thorough and very pleasant.

Provider response

Samantha Harder, thank you for the high star rating!

Z

Zen

2y ago

John does amazing work. He keeps the area free from pests and has excellent customer service. Thank you for doing a job that I do not ever want to do. 👍🏽👍🏽👍🏽

Provider response

Lisa Mclean, thank you so much for your high rating!

SJ

Sue Johnson

2y ago

Our technician, Jamie, is great. We can always count on her to be here early and ready to solve our problems. She is always knowledgeable and takes care of our community the best way since we are a school. Thanks Jamie!

Provider response

Sue Johnson, we really appreciate your feedback!

MD

Michael Daugherty

2y ago

Jaime is the best and most effective terminix rep that we have had at our business location.

Provider response

Michael Daugherty, reviews like this give us motivation and help us ensure we provide high-quality care.

WB

William Beasley

2y ago

Does a wonderful job everytime and provides excellent customer service!

Provider response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

CW

Charity Wolski

2y ago

Great customer service and very friendly rep.

Provider response

Hi Charity Wolski, thank you for taking the time to leave a review for us at Terminix Commercial. We're happy we could meet your expectations!

ML

Mike Lancaster (roketmn)

2y ago

We have them on a special service and Ricky has been great at taking care of our location.

Provider response

Mike Lancaster (roketmn), thank you so much for your high rating!

PC

Paul Chen

2y ago

Brent Calvin is our pest technician and he is super knowledgeable and professional at what he is doing. We are glad to have Brent!

Provider response

Paul Chen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Terminix Commercial.

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