Provider profile

Solve Pest Pros

4.8 stars from 718 customer reviews · 5321 Distributor Dr Suite 114, Richmond, VA 23225

  • 4.8 out of 5 stars
  • 718 customer reviews
  • Richmond, Virginia
  • Open 6 days/week
4.8
Rating
718
Reviews
Yes
Claimed
Yes
Website

About this provider in Richmond

At Solve Pest Pros Richmond, we believe pest control should be done right the first time—with care, expertise, and attention to detail. Our trained professionals deliver eco-friendly, science-based pest control services that are safe for your family, pets, and the environment. We provide tailored, year-round…

Pests handledants

Rating breakdown from customer reviews

4.8

718 reviews

5
668
4
26
3
5
2
1
1
18

Customer reviews for Solve Pest Pros

W

Wayne

4mo ago

Prompt, professional, and attentive. Does incredible work! Always explains the work performed during the visit.

Provider response

Thank you for your kind words! We're glad to hear that our service met your expectations.

AH

Alston Heggie

4mo ago

Bailey did a fine job.

Provider response

Hi Alston, We’re so happy to hear you think so highly of our team. Your feedback is important to us! Have a great day!

VH

Vanessa Hardaway

4mo ago

Bailey is the greatest I really love his customer service his input as well as the information that he has given me that assist me with controlling my situation yes he deserves it and I thank you very much for the opportunity to assist I'm a very satisfied customer especially with Bailey

DH

David Haden

4mo ago

Pleasant, quick and courteous.

LC

Lo Carter

4mo ago

Great service and very informative. Would highly recommend again!

K

Ken

4mo ago

No issues to report and he actually assisted us with a dead battery to get us going, we found battery defective and got a free replacement.

SS

Scottie Spry

5mo ago

Bailey did his usual great job today. He was extremely nice and helpful. He serviced all areas of my normal pest control service. Bailey was thorough and he is a very polite, nice young man. Thanks for the great service.

Provider response

Thank you so much, Scottie! We greatly appreciate your kind words and are thrilled that John provided you with excellent service. We are grateful for your feedback!

RM

Ron Mexico

5mo ago

Had a great experience with the pros and their quarterly treatment of my property and home.

CL

Christene Lee

5mo ago

Efficient service. Tech was very polite and professional.

GE

George Edward Danshaw (Ed)

5mo ago

Baily as always was very friendy and did good work. Gave me information on things I can do as we enter spring. His helper, Jordan, was also very friendly. Both men are a credit to your company.

JE

Janice Esposito

5mo ago

Sorry I missed you today. Thank you Bailey for all you do!

CH

Cathy Herweyer

5mo ago

Friendly and professional - in addition to the outstanding quarterly service, Bailey took time to answer several questions I had. His answers included suggestions for solving several small issues not covered by my service contract - easy fixes. Thanks!

Provider response

Hi Cathy, We’re so happy to hear you think so highly of our team. Your feedback is important to us! Have a great day!

JB

James Browne III

5mo ago

Bailey is a trusted professional. He is friendly, polite, concerned, and thorough. It's always a pleasure having him service our home, and I look forward to seeing him for our scheduled service. Baily consistently provides great service. He know us and our property so well. He's become a trusted friend as well. He represents Pest Solve well

Provider response

Thank you, James, for your 5-star rating! We appreciate your support!

PB

Paul Bliley

5mo ago

These guys to a great job. They are very thorough. They respond to your request and follow up where needed. I’m very pleased with their work.

KD

Keith Dent

5mo ago

Bailey did an excellent job with his services visit.

Provider response

Thank you so much for your kind words, Keith! We're glad to hear that John provided excellent assistance during his visit.

MD

Mark Dalton

5mo ago

Technician was cordial and kind. Did outside of house in short order. Advised me when finished. No complaints!

Provider response

Thank you for your kind words, Mark! We appreciate your feedback and are glad to hear that our technician provided excellent service.

SC

Shakitha Cowart

5mo ago

Bailey was so polite and welcoming. He explained the process and took extra steps to keep my home protected. I’ve been with this service almost 3 years now and I swear it’s the best investment in peace of mind. You won’t be disappointed in these guys.

Provider response

Thank you, Shakitha! We appreciate your kind words and are glad Jered provided you with great service. He'll definitely continue to be your tech.

DF

Daniel Fleming

5mo ago

Great work as always never have to call back very professional! Great Work you all do to help with the pests

Provider response

I'm so glad to hear that you had a positive experience with us, Daniel. Thank you for your kind words!

N

Naomi

9mo ago

Apparently, Solve Pest Pros doesn't realize that it is illegal not to disclose the terms of agreement at the time of a sale. So when a door-to-door salesman came, we thought we were signing up for a month-to-month service. The salesperson only offered an iPad for signature and did not provide a written copy of the signed contract, as required by 16 C.F.R. Part 429. So, after the 4th month with no results (we have palmetto bugs that come into the house), we tried to cancel, only to be told that we would be in violation of the contract and would owe extra money for the cancellation. It's surprising that they have such good Google reviews when there are many reviews on Yelp and the BBB, most with similar complaints

Provider response

Hi Naomi, we’re truly sorry to hear about your experience and understand how frustrating that must have been. We take concerns like this very seriously, especially regarding our sales process and transparency. We’d like to look into this further and make sure it’s addressed by the right team. Could you please reach out to us directly at contact@solvepestpros.com or call (804) 404-9120 with your service address or account number? This will help us connect you with the appropriate manager to review your account and work toward a resolution.<br><br>Thank you for bringing this to our attention, your feedback helps us improve both our communication and service experience.<br><br>— The Solve Pest Pros Team

RR

Robin Reynolds

1y ago

Techs are very friendly, however I signed up for this apparently back in March or April of 2024. Back when the service began they said they will come out once every three months to spray and that should work to kill the termites and ants and pests. It didn't kill anything. I called and let them know multiple times they'd send someone out again and yet again no resolutions. They refuse to let me out of the one year contract and everytime I call they sprout the same infuriating spiel of OH you aren't still utilizing your unlimited sprays, why would I when it doesn't work even the VERY NEXT DAY after you spray much less multiple times Why is it my responsibility to have to call multiple times to have them come out over and over again to have them spray junk that doesn't kill anything but my bank account or plants, when they have been made aware that it doesn't work. You refuse to let me out of the contract. Your customer service team isn't helpful, they are gaslighting after I've already told them the stuff doesn't do anything. I am not a pest control specialist. YOU are supposed to be. Do I have to call 20 times a month to have y'all finally release me from this scam contract? I will tell anyone who ever asks me about pest control about how horrible my service has been. Times are already tough and the fact that you guys are acting like this and treating people like this says a lot about your company. PLEASE do yourselves a favor and do not sign up for the contract if you insist on using this company. I'm convinced the good reviews are paid or something because I've had absolutely nothing but problems with them.

DC

David Cole (Dave)

1y ago

DO NOT USE THIS COMPANY!!! They RIP Off the elderly, a man came out to give an estimate. The estimater signed the contract without my father's knowledge, we checked the signature and it did not match. My parents are no longer living in the house, because of health issues, we called to cancel and they hit us with a $200 termination fee. They never came out when they were supposed to and when they did it was few and far between. We are contacting an attorney about the forged signature.STAY AWAY FROM THIS COMPANY ESPECIALLY IF YOU ARE ELDERLY!!!!!!

MS

Mophead Slim

1y ago

Saw an increase in gnats, fruit flies and water bugs since our extermination. No improvement was detected on our end. The service felt very much self service, lazy and pointless. Jered left ant traps for us to set ourselves. We’re better off googling and resolving the infestation issues ourselves. Waste of money. Would rate this service 0 stars if that were an option.

WM

Will Moon

1y ago

Moved into the house in May had a representative walking the streets and sold me on the monthly cost. Treatments have not worked had two treatments so far. And consistently have ants everywhere other than the foundation of the house which I sprayed with a can of raid once. Yard is covered in ant mounds and the back yard seems to get worse for mosquitos after they treat. Called and tried to cancel service and it would cost me the whole years worth of service just to cancel. Cancelation fee as well as contract breaking fee. Really just know they will get the contracts money worth out of you. Don’t agree to it. Only positive is calling and explaining the financial hardship I get a 6$ discount every month. Might as well come sprinkle your laundry detergent in my yard for the next 7 months. Do your self a favor and don’t go with this company

BB

Boomer Bloomer

2y ago

Was sold a pest control package at a stated rate of 55 per VISIT and 4 visits per year. My wife was told the same thing in a separate conversation with the salesman. Signed an electronic contract and, when I received a copy, learned that the written contract terms were for 55 per MONTH for 4 visits per year with a 250 termination fee. I had to call and threaten legal action to cancel without a 250 dollar penalty. Had to call twice to receive the cancellation notice in writing. Am still awaiting confirmation that the cancellation happened without a termination fee. Highly deceptive, bordering on fraudulent, practices. Avoid!

CP

Cheryl Parker

2y ago

Don't use this company. Was a ripoff. I still saw bugs even after they came and this was a new construction. Customer service was not good when I called to cancel. It is a 12 month contract that they don't disclose at point of sale! They don't send statement, so unless you have auto bill you never know when you owe, unless they call you. Also they trick you into doing a positive review alleging that your technician will get paid an incentive. They don't tell you that your rating is for the company NOT the technician and they publish your review online. I just made my final payment online. Good riddens.

Provider response

Thank you, Cheryl! We appreciate your feedback and are glad to hear that we were able to provide fast service and follow your directions. We also strive to keep your home clean and appreciate your noticing our efforts with the shoe booties.

MB

Mohamadtaqi Baqersad

2y ago

This company business is based on SCAM This company offered pest control services at our door. We agreed to a one-time pest spray with a guarantee and paid $50 (no cash accepted). But to our surprise, they continued charging us $50 every month, insisting it was part of an unrequested one-year subscription. They claim we signed a contract with our electronic signature, which we didn't know about.

Provider response

We apologize for any confusion or inconvenience caused. We understand your concerns and would like to assist you further. Please feel free to contact us via text or call so we can address this issue and provide a resolution.

MK

Michael Kaplan

3y ago

Sales person who visited our house was misleading. They made it sound as if the treatments would get rid of pest but they don't. I noticed more bugs after they treated our place. When I called I was told that if I see more bugs then it's working and to give it a little longer. Well, after an entire season I have more bugs then before. When I canceled their services, I was told by the lady on the phone that I hadn't used their 100% guarantee call back services, which I had. So that means that they never logged my initial complaints and probably never came back to spray again. She also said that it takes 8-9 treatments before the pest would be gone, that's the better part of a year. If they had said that in the beginning, I would have never signed up for their service. Who the hell wants to keep calling back? Waste of time and money. Additionally their mosquito spray doesn't work. More mosquitos now in my yard then before. Do yourself a favor and hire a traditional exterminator who actually kills bugs and pest.

Provider response

We apologize for any confusion or inconvenience you experienced with our service. We understand your frustration and we appreciate you bringing this to our attention. Our goal is to provide effective pest control and it seems that we fell short in meeting your expectations. We would like to make this right, so please feel free to reach out to us via text or call so we can further assist you.

SH

Sendin H

3y ago

Door to door salesman for this company came to our door ignoring no soliciting sign and convinced my wife to get the contact signed. He told her if multiple treatments don't work she can cancel any time. Well it didn't work and she called to cancel. They now want $350 to cancel. Meanwhile I have more ants and spiders than before they came out for the treatment. I would recommend everyone to stay away from their company.

Provider response

Sendin, we apologize if your experience with us was unpleasant. We'll let our representatives know of this and assure this doesn't happen again. As for the quality of your service, it is important to note that after driving pests from their hiding spot, they might become more visible for a brief period after the initial treatment. This is normal and we would recommend continuing services to see promising results. If you still wish to cancel, however, we are happy to assist you in coming to a resolution. Please call us at (571) 281-1206 or email us at contact@sovlepestpros.com.

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