Provider profile

Pest Solutions, Inc.

4.9 stars from 466 customer reviews · 5612 W Marshall St, Richmond, VA 23230

  • 4.9 out of 5 stars
  • 466 customer reviews
  • Richmond, Virginia
  • Open 5 days/week
4.9
Rating
466
Reviews
Yes
Claimed
Yes
Website

About this provider in Richmond

Pest Solutions, Inc. is a locally owned and operated pest control company serving from Richmond, VA to Stafford, VA. We offer area homeowners and businesses full-service pest and termite management programs. We have 30+ years of experience which has directed us to utilize safer and more effective treatment methods to…

Pests handledpest solutions
Praised forthoroughprofessionalexcellent servicefriendly

Rating breakdown from customer reviews

4.9

466 reviews

5
449
4
11
3
1
2
1
1
4

Customer reviews for Pest Solutions, Inc.

BR

Barbara Ross

4mo ago

William always provides excellence service. He always does a thorough and comprehensive job. He's always kind, friendly, and respectful. Pest Solutions is a great company. I've been a customer of theirs for years and I highly recommend them.

Provider response

We’re honored by your recommendation, Barbara. Thanks for taking the time to share.

SK

shirley kennedy

4mo ago

Billy was very courteous, explaining what he would be doing and making suggestions. As always, excellent service. You all do a good job of hiring good people.

Provider response

shirley, thank you for the 5‑star review! We’re glad the service met your expectations. If there’s anything else you need, we’re a call away.

BN

Brenda Noveske

5mo ago

Matt came out expected. Did a complete & thorough inspection. He was polite & professional.

Provider response

Your review made our day, Brenda! We appreciate the positive feedback.

AH

Amy Hough

5mo ago

Ned was super friendly, knowledgeable and great at his job!

Provider response

Amy, thanks for the positive review—let us know how we can help next.

CI

C I

5mo ago

Always excellent customer service!

Provider response

We’re so grateful for your review, C! It’s wonderful to know you’re happy with the work we’ve done.

1

1terresarussell

5mo ago

2026 update: Being able to have the same technician treat our house over the years is truly a blessing. He knows the property, he has gotten to know us, and provides the best treatments available each time! We love this company! Update…another great visit …. It’s been years since my first review of my experience using this company and our opinion has not changed. They have a loyal customer base for a reason and we appreciate the personable service we always receive. Billy is a pleasant, prompt, courteous, and professional and always informs us of the current insects of the season to watchful for. I recommend them every time when asked by my local friends! I love that this is a family owned business and they respect their customers. They have many service options to fit any budget. They text and/or email appointment reminders, invoices and receipts. No wasted paper! I truly appreciate this local business and you should give them a try!

Provider response

Thank you for such a wonderful review and supporting our local business!

BS

Brad Staggs

5mo ago

William was very polite, professional, and explained all my questions in great detail! Awesome guy and excellent service!

Provider response

Thank you for your kind words! We are thrilled to hear that William provided excellent service and answered all your questions. We strive to deliver the best customer experience. Looking forward to serving you again in the future!

RP

Rachel Poindexter

5mo ago

Matt was great very friendly and knowledgeable. Braved the spring snow! We really appreciate the wonderful staff!

Provider response

Thank you for the positive feedback! We're glad Matt provided excellent service despite the weather. We appreciate your kind words and look forward to welcoming you back soon!

FW

Franklin Washington

5mo ago

Very professional

Provider response

Thank you for the compliment! We strive to provide a professional service at all times. We appreciate your feedback and look forward to serving you again in the future.

JP

Jtf Price

5mo ago

William at Pest Solutions is very professional and polite. He’s punctual and thorough and appreciated

Provider response

Thank you for recognizing our technician William's professionalism and punctuality. We are glad to hear that he provided thorough service. We appreciate your feedback and your business!

DC

Debbie Cobb

5mo ago

Matt is very conscientious. Took the time to show me an active termite bait station. Nice young man.

Provider response

Thank you for recognizing Matt's dedication to providing great service. We're glad you had a positive experience with us and appreciate your kind words!

AC

Angela Calos

5mo ago

Billy at Pest Solutions was very efficient and thorough in checking the termite stations outside, the crawlspace and the separate building’s interior.

Provider response

Thank you for the 5-star review! We're thrilled to hear that Billy provided efficient and thorough service. We appreciate your feedback and look forward to assisting you with any future pest control needs.

AW

Angela William

5mo ago

Billy was thorough, efficient, understood my questions, did a great job in finding the 25 stations, repaired a couple of them and checked the crawlspace. He was very professional.

Provider response

Thank you for the wonderful feedback! We're thrilled to hear about your positive experience with Billy. We strive for thorough and efficient service. If you ever need assistance with your stations in the future, don't hesitate to reach out. We're here to help!

LM

Lynn Moreau

5mo ago

We are so glad that a friend recommended Pest Solutions to us. The manager evaluated our needs after a thorough examination of our house and surroundings. We had several options from which to choose. We have been so happy with the service, responsiveness and professionalism from the Pest Solutions team. Our technicians are observant, knowledgeable, professional and thorough. Noah, Tom and Matt are great. Everyone we have dealt with in the office has been wonderful, too. We are very satisfied customers!

Provider response

We’re so grateful for your review, Lynn! It’s wonderful to know you’re happy with the work we’ve done.

JC

JOYCE CATHERINE MOYA

5mo ago

William is always a diligent. Professional every time he services our home.

Provider response

Thank you for recognizing William's dedication and professionalism! We are glad to hear that you are satisfied with the service he provides. We look forward to serving you again in the future.

PC

Purcell Clark

5mo ago

A very professional person. Spoke to him directly and he listened to my concerns, provided solutions and took care of my problem. Excellent service! I love the company and the service technicians. You can count on them to do a good job.

Provider response

We appreciate you taking the time to leave a review, Purcell! It's always rewarding to hear from customers who have been satisfied with their service.

JW

John Westermeier

9mo ago

He did a thorough job, was friendly and explained what he had done

LB

Larry Bartenstein

11mo ago

Peat treatment

Provider response

It’s always great to hear we’re meeting expectations, Larry. Thank you for the generous review!

RG

Rose Griffith

1y ago

I have major ants in my house.

Provider response

Your feedback is important, Rose. We’d like to learn more about what happened and how we can resolve it—please contact us.

JT

JUSTDORIGHT Tobias

1y ago

Honestly, I have no idea what Tom did. All I saw was him open one of green traps up, looked in it, pulled up a white tube, looked at it, put it back and then closed it putting the top back on it. ¯\_(ツ)_/¯ There was no face to face communication at all. Therefore I can not rate good or bad without knowledge of what he did or did not do. ¯\_(ツ)_/¯

Provider response

JUSTDORIGHT, we’re truly sorry you weren’t satisfied. Let’s work together to fix this—please call us so we can talk more.

NE

Nannette Edmondson

7y ago

Representatives were very friendly and polite. Representative informed me of areas of serious concerns.l

Provider response

We appreciate your review, Nannette. Thanks for choosing our team!

PC

Patty Childers

7y ago

We have the Ring video doorbell and able to see what the technician did. He actually sprayed 4 squirts from his handheld bottle on the front porch. He wrote on the ticket that he sprayed around the doors and windows. I know for a fact he did not do this on the front porch. I could have done a better job with a can of Raid and saved myself $$$. We will definitely cancel any future services with Pest Solutions. I wonder if we really received our money’s worth on any of their visits.

Provider response

Thank you for your review, Patty. We're disappointed to hear this and would appreciate the chance to speak with you directly to better understand your concerns and improve our service. Give us a call ASAP!

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