About this provider in Richmond
Accel Pest Control offers comprehensive pest management solutions tailored to Richmond and Henrico, addressing various pests like roaches, wasps, rodents, spiders, ants, termites, and mosquitoes. Serving neighborhoods from The Fan to Church Hill and beyond, their expert team provides effective treatments tailored to…
Rating breakdown from customer reviews
4.9
925 reviews
Customer reviews for Accel Pest & Termite Control
Michael Shaffer
Debbie and her assistant did a great job today treating for carpenter bees and preventative treatment. This is a scheduled periodic service a d Debbue has been great every time.
Provider response
Thank you for sharing your experience, Michael! It’s wonderful to hear that Debbie and her assistant consistently provide great service during your treatments.
Oliver Pace
This was Joe's first time servicing my home. I was surprised when I opened the door because I was expecting Brian who had been servicing my home. Joe greated me with a warm professional smile as he introduced himself. His demeanor was extremely professional and demonstrated the traits of a very knowledgeable and skilled professional. Joe completed the preventative indoor and outdoor treatment very smoothly and professionally with a degree of familiarity with my home leaving me feeling very comfortable and assured. Thanks for your excellent service. 😊
Provider response
Thank you!
Heidi Polson
Super timely upon discovery of a large bald faced hornet nest. Explained the pest, treatment, and options very well, and great service upon treatment of the problem!
Provider response
Thank you for your kind words, Heidi! We're glad to hear that our team provided timely service and thorough explanations during your hornet nest treatment.
Swetha S
Fantastic and friendly service every time!
Provider response
Thank you for your kind words! We're glad to hear you consistently enjoy our friendly service.
Jacquie Butkiewicz
Jeff came out today to treat our ant problem. He was very friendly and knowledgeable. I am very appreciative of the care he took in treating our home.
Provider response
Thank you for your kind words, Jacquie! We're glad to hear that Jeff provided friendly and knowledgeable service while addressing your ant problem.
Randall Johnson
Excellent technician who explained the process, product, and timeline for expected results. Very knowledgeable and took his time making sure all areas were covered.
Provider response
Thank you for your wonderful feedback, Randall! We're pleased to hear that our technician provided thorough explanations and ensured everything was addressed.
Chris Rickman
I had an excellent experience with Brian from Accel Pest Control. He was extremely thorough throughout the entire service visit and took the time to answer every question I had. What really stood out was how detailed he was in explaining the treatment process, what he was doing, and what to expect moving forward. Brian was professional, knowledgeable, and patient, making sure I felt informed and comfortable with the services being provided. It's clear that he takes pride in his work and genuinely cares about his customers. I highly recommend Brian and Accel Pest Control to anyone looking for reliable, high-quality pest control service.
Provider response
Thank you for the wonderful feedback, Chris! We're glad to hear that Brian provided such thorough and informative service, showcasing his dedication to ensuring a great experience.
Calvin Robinson
We had a poor communication issue and could had come from reception on phone ect. His work performance outstanding.
Provider response
Thank you for your feedback, Calvin. We're glad to hear that the technician's work was outstanding, and we appreciate your input on the communication aspect.
Luiz Ozaki
Very knowledgeable of his job!
Provider response
Thank you for the great feedback! We're glad to hear you found our technician knowledgeable and effective.
Valerie McGee
I have used Accel for over five years now. Their prices are reasonable, our technician Brian is prompt, friendly, and thorough, and he keeps the spiders and beetles that used to plague us at bay!
Mike Dowd
Joe did a great job. Very knowledgeable and kind.
Provider response
Thank you for the kind words, Mike! We're glad to hear that Joe provided you with great service.
Roasted hi Curry
Thorough and professional service outstanding job Josh
Provider response
Thank you for the great feedback! We're pleased to hear that Josh provided you with thorough and professional service.
Daniel Larner
Great customer service
Provider response
Thank you for your fantastic rating, Daniel! We appreciate your kind words about our customer service.
Marymagdaline Onyango
Brian always does a great job and is super knowledgeable! I appreciate his hard work and the team.
Provider response
Thank you for your kind words! It's fantastic to hear that Brian's expertise and dedication made a positive impact on your experience.
E Hamlet
Brian was very attention oriented and knowledgeable. He informed me of everything he would be doing.
Provider response
We're delighted to hear that Brian provided attentive and knowledgeable service during your experience. Thank you for sharing your positive feedback!
Linda Griffith
Brian is a very friendly professional tech. He has done an excellent job with our pest control service.
Provider response
We appreciate the kind words! We look forward to serving you again.
Ray Parker
What a great experiment with Accel and especially Brian! He was so professional and knowledgeable about the black ant problem we had and we are certainly glad that he was our expert exterminator. Everything he did was explained in great detail and performed so professionally. Thanks Brian and Accel Pest & Termite Control! We highly recommend Accel for any pest control problem you may have.
Provider response
We're delighted to hear about your positive experience with Brian! Thank you for recommending us for pest control solutions; your feedback means a lot!
Gregory Smith
Good Service, Great People. Be aware though, you're paying monthly ($43) for QUARTERLY service. I tried to cancel my account and they billed me for the month of June when the service would not be rendered until September. So I paid $43 for a service I did not receive. Bad business. I hope your $43 was worth this bad review.
Lora Gess
Brian is our guy! Brian is always so communicative, professional, kind, and thorough. We have been pleased with Accel over the last few years and have not had any mice or pest problems since having them come out quarterly.
Provider response
Thank you for the wonderful feedback! It’s great to hear that Brian has consistently provided you with excellent service and that you’ve had a pest-free experience with us.
Travis Smith.
Thank you Joshua S. for the great work repairing my crawl space vents and helping to protect my family and home from pests!
Provider response
We're delighted to hear that you had a positive experience with Joshua and that the repairs made a difference for your home and family. Thank you for sharing your feedback!
Josie Vessel
Always friendly and professional
Provider response
Thank you for your kind words, Josie! We're delighted to hear you had a great experience with Brian and appreciate your feedback on our service.
Wanda Thompson
Very impressed with the consultation and service received. Kyle, the service advisor, was great as well as the gentleman that performed the service. Both were on time, an explanation of the treatment was given, and questions were answered thoroughly. Keep up the good work! I will definitely recommend your company to friends and neighbors. Brian does a great job when service is needed! He is always polite and completes his task in a timely manner! Keep up the good work! Damon was my tech today. He contacted me to indicate his approximate time of arrival, which I definitely appreciated. He is always polite, explained the services to be performed, and upon completion, indicated the results. Keep up the good work Damon and thank you Accel! Brian always does a thorough job! He contacted me to indicate the approximate arrival time. Brian is always pleasant and completes the job in a timely manner! Keep up the good work! Brian continues to do a thorough job! He is always polite and has a very pleasant demeanor. Keep up the good work! Brian continues to rate five stars! He always does a thorough job and is very pleasant. Thanks for your service and keep up the good work! Josh was very pleasant and did a thorough job! He finished his task in a timely manner! Keep up the good work! Brian continues to do a thorough job! He has a very pleasant demeanor and is always polite. Keep up the good work and thank you Accel!
Provider response
Thank you for your glowing review! It was a pleasure serving you, and I'm thrilled to hear that both Kyle and our technician provided excellent service. Your satisfaction and trust mean the world to us, and we greatly appreciate your recommendation. If you ever need anything in the future, don't hesitate to reach out!
Bonnie Bates
My first treatment . Joe did a great job.
Provider response
Thank you for the positive feedback, Bonnie! We're glad to hear that Joe provided excellent service during your first treatment.
evelyn higgins
Very professional, very polite all in all a good employee
Provider response
Thank you for the rating, Evelyn! We appreciate your support and are glad you had a great experience with us.
Belinda
Professional, informative, and friendly. Took the time to answer questions and explain everything. Easy to reach by phone. Trustworthy.
Provider response
Thank you for your wonderful feedback, Belinda! It's great to know that our team was able to provide you with professional and informative service.
Patrick Clifford
Josh did a very thorough job, was very professional and respectful
Provider response
Thank you!
Paige Lucas
I have never been happier switching companies!! Accel has been nothing but extraordinary since we have joined and their customer service & knowledge is truly incredible. We’ve worked with Kyle, Debbie & Skyler and they have all been 10/10 across the board. Thank you so much!!
Provider response
It's wonderful to hear you're so pleased with our service, Paige! We're glad Kyle, Debbie, and Skyler could provide you with an exceptional experience.
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Treatment and cost guides before you call
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