About this provider in Norfolk
Detect Termite & Services and The BrickKicker of Hampton Roads, established in 2015 and 2010., protect your property investments with expert pest control, termite treatments, Wood repairs,Dehumidifiers, and comprehensive home/commercial inspections plus sewer scope and Air quality in Norfolk, VA (9605 Granby St) We…
Rating breakdown from customer reviews
4.5
246 reviews
Customer reviews for Detect Termite and Services & The BrickKicker of Hampton Roads
Ronald Lane
James from Brickkicker was professional and thorough in a recent home inspection we needed for the home we are buying. Highly recommended if you need an inspection done on your home!
Provider response
Ronald, Thank you for your awesome review. We thrive knowing you were taken care of above and beyond. It gives us motivation to strive for the highest standards to take care of our amazing customers. James greatly appreciates your review and team BrickKicker and Detect Termite looks forward to helping you maintain your investment. Congratulations on your success. Thank you again for awesome review.
James G
The guys were very professional and thorough with the home inspection. I would recommend them for any related service. Thanks Brickkicker
Provider response
Thank you so much James for the fantastic 5-star review and your kind words! We're thrilled to hear the inspection met your expectations. It was our pleasure serving you, and we truly appreciate the recommendation. Team The Brickkicker and Detect Termite<br><br>
Janet Haddaway
Very thorough and very professional
Provider response
Janet, Thank you for your awesome review. We are thrilled you had a great experiance. We are truly excited to have you as a part of our extended family and look forward to helping you maintain your investment. Team Detect termite and the BrickKicker.
Kevin Cross
Professional, on time, efficient, knowledgeable and friendly. Explained everything in an easy understandable way. Great job and would recommend to anyone needing this type of work
Provider response
Kevin we are thrilled you had an awesome experiance. We feed off these awesome reviews to continue our commitment to our extended family across Hampton roads VA and beyond and into North Carolina. We look forward to helping you anyway we can in the future. Congratulations on your success. Team The BrickKicker and Detect Termite
Mike Spear
James and Mike showed up early and started right away inspecting the house. They were very thorough and the report came back the next day.
Provider response
Mike, we thank you for your awesome review.We are stoked you had an amazing experiance. Congratulations on your investment. We are excited to help you along this path to protect and maintain your awesome investment. Team The BrickKicker of Hampton roads and Detect Termite.
Aarin P.
Rarely ever do I write a review in which I am outraged by this company. The work they did on my crawl space is unsatisfactory for paying 10,000 dollars. Not only did they not finish the job the first time, but they left it in such a poor state that I needed to hire another company to finish the work. When I attempted to resolve the matter with the company I was given the run around and asked repeatedly for pictures and proof. DO NOT USE THIS COMPANY. Take a look at these pictures. Would you want a company to come in a repair your joists and just leave lumber unattached? Would you want a company to spray for mold and termites but not actually do that? Would you want a company to remove insulation but then not complete that job and leave trash bags under your house? Well that is exactly what I got.
Provider response
Mr. Aarin, <br><br>Thank you for reaching out to our team. My understanding is that on the same day we received your call during the holidays, we promptly arranged a mutually agreed-upon time to meet and review the concerns you raised regarding items needing correction. To honor our commitment and resolve this efficiently, we kindly ask that you provide our team with a copy of the original estimate that was signed and paid for by the previous owners. We will 100% address any issues that do not meet industry workmanlike standards and ensure you are made whole for any items covered under that agreement. We appreciate you contacting multiple team members—we followed up the same day and you kindly agreed to allow our team to inspect and correct any qualifying issues that were previously paid for and signed off on by the prior owners. As the owner, I personally look forward to following up with you Mr Aarin to make sure you are satisfied and understand we stand by our work and care about you and your family and your awesone home your family invested in.. Our goal is to not only deliver on what was originally inspected and approved, but also to correct anything that may have been overlooked so you are completely satisfied. We will follow up shortly to confirm the next steps. Thank you again for your patience and for giving Team Detect Termite and Services the opportunity to make this right. <br><br>Best regards,<br>Mark Martin<br>Owner Detect Termite and Services and the Brickkicker of Hampton roads.<br><br><br><br>
Michael Boubion
Great experience! Nice knowledgeable guys, and took their time, no rushing which I appreciated.
Provider response
Michael, thank you for your awesome review we appreciate the acknowledgement and are jazzed you had a great experiance. We look forward to any follow up questions you may have and look forward to helping you maintain your investment. Wishing you all the best <br><br>Team The Brickkicker of Hampton roads and Detect Termite.
Robert Friedman
Detect came highly recommended from a realtor for their solid work and competitive pricing and they did not disappoint! Jeff's customer service was fantastic and the icing on the cake. Thank you for the work that you do and your easy, straight-forward, no non-sense approach!
Provider response
Robert, Thank you for your awesome review. We strive to please and are stoked you realize what 10s of thousands around Hampton Roads and beyond have discovered. We truly enjoy taking care of our Detect Termite and BrickKicker family. We look forward to serving you on the next service request. Team Detect Termite and The Brickkicker.
Robert Harvey
Sean and Michael performed a Home Inspection for us as part of a home purchase. They were professional and personable. They were extremely thorough and took the time to fully explain their findings and answer all the questions we had (I had a quite a few!) We never felt rushed or that we asked a bad question. It could not have been a better/positive experience. Their report was great noting priority of items, pictures and complete details. I cannot recommend BrickKicker highly enough. I wish the company and their staff all the best! Thank you!
Provider response
Robert, Thank you for your awesome review. This keeps us positively charged and ready to help all our Hampton Roads customers and beyond. Congratulations on your investment and Call us as you look to maintain this investment Sean and Michael are ready to help in the future as well as the rest of our team. Wishing you the best, Team BrickKicker and Detect termite.
Megan Cork
James was incredibly professional and thorough. I highly recommend his services.
Provider response
Megan, thank you for your awesome review! As you discovered, James truly loves his profession. Feedback like yours keeps our team motivated and ready to serve the BrickKicker and Detect Termite family.Congratulations on your investment. James and the BrickKicker and Detect Termite team look forward to helping you maintain your investment. !Best regards,<br><br>
Jason Roldan
Upon my realtors advice I chose BrickKicker’s to do a home inspection, actually two of them. The first helped identify problems with plumbing, electrical and carpentry work. Would have saved me a great deal of money had the home worked out. The second inspection had the same professionalism and thoroughness in their reporting that I will recommend BrickKicker to any veteran and coworker I have.
Provider response
Dear Jason,<br><br>Thank you so much for your awesome review! It truly keeps our team energized and motivated to continue serving the Hampton Roads community and beyond with the same dedication.Please don't hesitate to give us a call if any questions arise—we're here as your trusted residential building consultants for the entire time you own your home.Congratulations again on your new home purchase! We're excited to build on your successes alongside our entire Detect Termite and BrickKicker families.Best regards,<br>The BrickKicker and Detect Termite Team<br><br><br><br>
Brenda B
This company conducted my VA termite inspection and treatment, clearing the home and stating it was properly treated. However, just two months after purchasing the home, I am already experiencing termites. UPDATE: Before I made this review, I called the company twice and both times they told me they would be unable to service my home again because the sellers didn’t pay for a termite bond. I wrote my initial review because I was seeing LIVE termites swammers in my home. If they were dead, I wouldn’t have an issue. My issue is that whatever product they initially used was not effective and resulted in my home having a termite infestation.
Provider response
Brenda, <br>This is actually not uncommon to have termites appear after a treatment due to conditions that can be beyond the scooe. Swarming season or limited access or utilities that prevent drilling can be just a few contributing factors but we have a gurantee, so simply reach out to our staff and we will be happy to make this right. Thank you for sharing and we look forward to proving we stand behind our product and service. Thank you very much ,Team Detect Termite and Services
P Smith
So we get the mandatory VA termite inspection and then I setup to repair leaky spigots on the house (the home inspector also didn't catch them) and we DISCOVER termite damage! The fact that there was no mention of the rocks and soil touching the base of the sheathing (you would think they would know this is a potential source of infestation) and they didn't get down and move some of it to see if it had affected the sheathing. See Photos. I will be pursuing legal steps.
Provider response
Based on the information provided, it appears we did a termite inspection on this property- which is on a slab foundation. These inspections are non-invasive, meaning that we do not remove exterior wall cladding, and are only able to inspect areas that are visually accessible. <br><br>Subterranean termites typically make their way into a home on a slab foundation through cracks in the slab or open expansion joints, and do not visually present themselves until the colony has already infested a section of the property. <br><br>You are correct regarding the base of the sheathing touching the soil, typically a home needs a 6 inch gap between the two. Hopefully the individual that did your home inspection called this out as a defect, however this is beyond the scope of review for a termite inspection. Feel free to reach out to our office and we would be happy to discuss setting your property up on a treatment and warranty plan.
Alicia Pfaff
I thought Michael was amazing when he first came to the house, but within the first week of closing on the house we found two major issues that cost us over $4000 to fix. We feel they should’ve caught both. The first was a gas leak underneath both fireplaces in the house. We were lucky that the gas company found it when they came to set up service on closing day, although then we were without hot water for a week while it was getting fixed. They also failed to recognize that the whole home dehumidifier underneath our home was completely dysfunctional. It would have been nice to know these things so we could have negotiated to have them fixed. There were a few other small things, but those one could argue weren’t a priority. These two items though, we definitely feel should have been found and we should’ve been warned about them so we could negotiate. The biggest reason I would not recommend them though is because when I reached out to express my concerns, I was told they would get back to me, and they never did. For that reason alone I’m giving a very low rating. Had they even attempted to make things right, I still would have given a decent review.
Provider response
<br><br>Hi Alicia, <br><br>Thank you for taking the time to share your feedback. We deeply value your input and are sorry to hear that you had these issues after your home purchase. It’s clear that these situations caused significant inconvenience, and for that, we sincerely apologize. <br><br>We strive to provide thorough and accurate services, and we regret that your experience did not meet those standards. Additionally, we are very sorry to hear that your follow-up concerns were not addressed promptly. That’s not the level of communication or customer care we aim for, and we would like to take steps to make things right. <br><br>Please reach out to our office directly, and we’ll prioritize reviewing your concerns and finding a resolution. Please ask for Angela Or Mark. Your trust is important to us, and we hope to have the opportunity to restore your confidence in our services. <br><br>Thank you again for bringing this to our attention. <br><br>Best regards, <br>Team BrickKicker Home Inspections<br><br><br><br><br><br>
Morgan McCullen-Deanes
Would rate ZERO stars if I could. Let’s start off by saying that the two gentlemen who came out were extremely unprofessional. They left our phone box open & hose running causing a huge spike in our water bill. They told us verbally after the inspection that there were only minor fixes needed to be made. Once we received a written report, there were major fixes needed to be made. Shocked & surprised, we will not be going thru them for any treatment per their dishonesty. 0/5 WOULD NOT RECOMMEND!!!!
Provider response
We regret that your inspection didn't meet expectations, and we're puzzled by the discrepancies mentioned as we dont have any knowledge of mentioned issues as our team follows strict guidelines to prevent such issues. Honesty and professionalism are core to The BrickKicker and Detect Termite services. Please DM or call us at 757-583-4444 so we can address this personally and verify details. Meanwhile, we invite others to experience our top-rated Home Inspections and Terrmite inspections firsthand—backed by precise reports and exceptional care. Your home deserves the best; let's protect it together! Team Detect Termite and the BrickKicker<br><br>
Nicole Dawn
The inspection on my home seemed great then the Seller hired them to do some of the repairs they suggested. That’s when everything went downhill. They were paid to remove debris, install a vapor barrier and spray for pests. First off the crawl space was ripped open and never closed back up at all! On further investigation they didn’t even remove the old (clear) plastic and the new vapor barrier is NOT secured in any way whatsoever making it completely ineffective. When the first repair man showed up I *specifically* drew attention to the vines growing out of multiple vents from under the house and stated that would need to be killed and removed. It remains completely untouched which means it’s going to continue destroying any plastic that’s installed. I also asked that they install new vents which I would pay for and was not done or even noted on the work order at all. The photos are literally what I can see from the crawl space opening, god only knows what they did or didn’t do under the rest of the home if they didn’t even pretend to do a good, complete job at the opening. I’ve tried contacting their office multiple times now and keep getting told that the work was completed. I’m extremely disappointed in the work that was done.
Provider response
Dear Nicole,<br>Thank you for taking the time to share your experience—I'm truly sorry to hear about the frustrations you've encountered with the crawl space work and the challenges in reaching us. We pride ourselves on delivering thorough, high-quality repairs, and it's clear we fell short here. Your detailed feedback is invaluable, and we're committed to making this right.Please know that we stand behind our work 100%. If you'd like, reach out directly to me by calling office and request my number I'll personally oversee a full re-inspection and any necessary corrections at no additional cost, no questions asked. We can schedule this at your earliest convenience please have available the signed estimate so we can match what was agreed to and signed and paid for are being discussed for corrections 100 percent again work will be corrected if not properly completed. We appreciate your patience as we resolve this and hope to regain your trust. Your home deserves the best, and so do you. I look forward to speaking to you soon. Thank you<br><br>Mark Owner/Manager Detect Termite and the BrickKicker of Hampton roads.<br><br>
Miguel Ochoa
I thought they did a good job at first but after starting the rehab, there's very high amounts of evidence that the inspection was flawed. I thought I was skeptical for no reason but multiple contractors reviewed their work and have helped me with repairs and clarified just how poorly the home inspection was. Additionally, it took over nearly 2 week for me to get answers on really simple questions and not to mention the service was a bit crude and deflective when I tried to mention anything that was off clarification or was simply wrong.
Luis Mata
Be wary of this company, they always they are good but they are not. I got screwed over with my home I purchased recently by them not doing their job. I called to complain and they gave me the inspector who inspected my home and he answered once and never got back to me. Find someone else and do your research on them. I am writing this because they didn't want to solve my issue and because the contract they have won't allow me to take them to court.
Ali Broemeling
Brickkicker has now performed two home inspections for me and they seem qualified. However, I am buying from across the country and asked to have some of the images sent to me since they are tiny and compressed in the report. That was six days ago and I have received NOTHING. I can't recommend this service as there is zero follow through after they are paid.
Clinton Russell
These guys are terrible. They missed obvious water damage and they are awful communicators. Was difficult to even schedule an appointment. They don't check their messages and don't call you back. Just awful. Use another inspector. *EDIT* Pretty surprising for a company to get caught in such an easy to debunk lie. Don't use these guys, cost me hundreds in repairs. Maybe a photo of your own contract will help you remember dissatisfied customers.
Provider response
Hello, we have no record of a "Clint Russell" in our systems as a client- and have reason to believe this is a competitor deliberately spreading false information.
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