All Things Wild DP, LLC - Columbia SC

Provider response

Thanks for the review. Unfortunately animals will pick the same house or property to invade. This is why we try to give the best solution to the existing problem when we are onsite. There are occasions where it can be different animals targeting different areas of the property. We hope that if this does occur ATW has done a good job previously, so that the customer will not hesitate to get us back out. Glad we could help once again.

Provider response

Thanks for the review. Keeping our customers updated and informed as the service is on going helps out both parties tremendously. We strive to be efficient as possible with each service we provide. Glad we were able to help.

Provider response

Thanks for the review. The warranty we give with any of our exclusion work is always what we check during a return visit. Animals typically do not get through our work. That's when we inspect for new damage to a property or new entry points that an animal may have created. This is another way ATW can help property owners to catch things early or to ensure everything is secure.

Provider response

Thanks for the review. This is why ATW takes time to do a complete inspection and diagnoses for our customers. Noises are not always telling of what the issue is. The experience and training of our staff show up in situations like these. There are several things to take into account to come to the correct conclusion. If the diagnosis of the problem is incorrect. The removal and protection plan will not be effective.

Provider response

Thanks for the review. Its alway good to hear positive things about our crew when they are in the field. The system we teach is favorable for ATW and our customers when executed properly. This review is how we want each customer to view us throughout the service we provide.

Provider response

Thanks for the review. Yannik is a great asset for us here and this action isn't anything we can teach. We are lucky and blessed to have a great group of people here that would offer help to anyone in need.

Provider response

Thanks for the review. All the things mentioned are what we strive for daily. If we can check these boxes with every customer, it will separate us from other companies in this industry.

Provider response

Thanks for the review. Being prompt for our customers is at the top of our service list for our customers. No one wants to live with a nuisance for an extended period of time. Building good relationships with our community is another priority for us as well.

Provider response

Thanks for the review. We are fortunate to have experienced techs and staff here at ATW. This allows us to be able to focus on quality service instead of training new employees. We all know you can't teach experience.

Provider response

Thanks for the review. There's a lot of steps that go into every service that we provide. Explaining it to our customers is a top priority, as well as completing each service with attention to all of the little details that separates us from other companies. Glad we gained your approval with the service we provided.

Provider response

Thanks for the review. Glad we could help get the Owl out without any injuries to us or the Owl. Owls are a protected species of bird. It's one of the services, we offer, to provide emergency calls asap when animals are trapped or in danger. This situation was an all around success.

Provider response

Thanks for the review. Quality service, at competitive pricing is what we strive for.

Provider response

Thanks for the review. We know the amount of competition thats in this industry. That makes customer relations a priority for us. Building trust in our service and delivering on our commitments.

Provider response

Thanks for the review. ATW makes customer service a priority for our customers. The stories we hear about other outfits is concerning to say the least. We do our best to stay on track and update the customer throughout the process. The outcome is the goal for both parties. This is our model for each job and service we provide.

Provider response

Thanks for the review. This is the definition of the service ATW continually tries to perform for all of our customers. From wildlife to pest control we are a full service company. Glad we could help and secure your home.

Provider response

Thanks for the review. In the spring time we get calls everyday for squirrels causing problems for homeowners. There are lots of areas on the roof that they can gain access. Sometimes it's obvious and others not so much. We try to be as humane, as we can, when dealing with any animal. Get them out and keep them out. That's our motto. Glad we could help.

Provider response

Thanks for the review. We understand sometimes getting the full 100% exclusion service might not fit a homeowners budget. Although, it is what we always recommend it to ensure the problem doesn't reoccur, we do not want to leave people with an issue that can potentially cause huge problems if it is not addressed. Glad we could help you out.

Provider response

Thanks for the review. Squirrels can get into homes in several locations the way homes are built. Once inside squirrels can move through the house from top to bottom. Identifying the problem and these locations are key to solving the issue. ATW specializes in this work.

Provider response

Thanks for the review. The immediate issue for a customer is to get the noises to stop so they can have some peace again. This is normally the top priority for ATW. Trying to get that process completed as quickly as possible for the customer. Working to complete the job in a timely manner as well.

Provider response

Thanks for the review. Getting the current problem solved is always the number one priority for our customers. The long term solution is the exclusion work on the property to prevent an issue from reoccurring in the future. Glad we could help.

Provider response

Unfortunately not knowing who this person is or what service they are saying we didn't comply with is hard to say what the complaint really is about. We do our best to provide service to all of our customers. This complaint isn't valid enough for us to make a correction. Seems vindictive to complain without details. We will continue to do our best for our customers and provide the best service possible.

Provider response

Amanda is not telling any part of the truth. Number one I don't have a tech named Johnny. Number two she called the office complaining about our warranty. Amanda has no contract with us. She called for a reinspect which ATW sent out the technicians to do which is limited to and exclusively to the exclusion work that ATW completed. The techs reported all the work was 100% intact. She insisted something was in the house still so the techs set traps at no charge to see if anything had gotten in somewhere else. Amanda called again complaining that we had not checked the traps and I explained to her it was on the schedule for the next day and she immediately started screaming at Scott on and on. Scott then stated that that is not how you get a free service from a company. She continued to scream until Scott could not listen anymore and told her ATW was not the company for her. She then called 7 times in a row wanting to continue her rant at which Scott did not take part in. Screaming and verbal abuse is not part of any service that ATW will take part. This is her way to be vindictive towards ATW. Amanda has obviously not read the warranty on her service agreement which Scott asked her several times during the conversation. Amanda's response was screaming and yelling being verbally abusive. At this point ATW can refuse service which is stated on the service agreement as well. This call was on speaker for the office to hear as well.

Provider response

We explained how this service worked in the initial visit and the expectations of the service. We never say we can guarantee that another mole will never show up again after the treatments. This statement is false. For that charge it would have been at least 3 trips out. Furthermore this name does not appear in our system and seems like a slander attempt.

Provider response

This job was 2 years ago. Things change on houses every year. I highly doubt you found several things we missed but everyone has there own opinion. We haven't heard from Mr Burnett since the reinspect anything we did and now two years later he has issues. Obviously we are not perfect but we do our best and have been for 10 years and counting. We also honor our warranty.

Provider response

Mr Bergmeier you are not involved with this situation and do no not know the full scope of our process a d how squirrels will return to a house every year if they have been there. We closed one hole on the house and no the squirrel will not go through that spot but there are other spots it can. I stated the facts to this situation and if that's makes us look bad that's your opinion.I have all the information of how this transpired. Thanks for a negative review on something you are not informed on.

Provider response

These statements are not accurate. We gave the customer more trapping than we charged for to try to catch the squirrel that was in the attic during inspection. We removed the trap after extending our trapping session and closed the hole with hardware cloth because the wood around the problem is rotted and would not hold the screws. Tillie called and said she wanted metal on the wood and painted. My tech went back and tried to cover the area with metal and the screws would not hold. He took pictures and showed the GM for a solution.<br>We came up with a plan and my tech went back and Michael Colmery said it was not a good day to reschedule. We did and went back to pull the hardware cloth and installed the metal with paint. Also the Colmerys had only paid 100.00 dollars when we set the trap and began the job. We waited until the job was complete before they paid the remaining 375.00. She is not stating that we evicted the squirrel and closed the hole and gave them extended trapping for the price that was quoted. The house is squirrel free and closed.

Provider response

This is only part of the truth in this entire situation. We explained the process to the customers every inspection we do. We can not make animals show up at the property when we set traps. We diagnosed the problem and set traps. We did catch mice there but the signs never say its 1 or 3 or 20 but we catch what is there. We did have an employee quit on that truck but not the lead tech and I explained this myself which shows she is not listening to the explanation to the situation. The techs saw her husband and talked to him every time at the property and that wasn't communicated to her. The time frame we give is estimated and depends on weather, scheduling, and work load, we never guarantee anything like she is stating. We definitely can't guarantee we will catch anything. If animals are present we will get them. We only asked them to look at the raccoon trap daily so we can get there asap to remove it instead of it having to sit there with no food or water until our next scheduled stop. I explained all of this with Nicole two separate times and she still didn't pay the balance. I never threatened to have a lawsuit she again is twisting the conversation. The bottom line is we did all the work and then some to rid her from the problems at her property and that has been done.She agreed to the service when we inspected the property now doesn't want to pay. Not because of a breakdown the invoice she was given initially said it all and she had no problem until it was time to pay. WE have hundreds of satisfied customers and do the same process for all our customers. Unprofessional is agreeing to pay for a service and not paying when its complete but never once called and ask any of these questions while the job is going on.

Provider response

This looks like a mistake

Provider response

These are false statements. We took care of the problem when we were on the job in the time allotted. Squirrels chewed in his house at the back no where near the work we repaired. We only warranty our work not the entire house. We tried to explain that when we went back and reinspected the new problem he was screaming at my techs and threatening them. My tech called me immediately and I told them to leave.

Provider response

Its unfortunate that Mrs. Finney feels this way, We did have Two deaths in the company this year and have had avery hard time recovering from this. We also solved the issue with the bats,even went back and reinspected when she thought they came back. Also gave her a discount on the original price. Her warranty is still in place. We have had a lot of bad luck this year, but her problem was solved.