Provider profile

Rapid Response Pest Control

4.7 stars from 23 customer reviews · 3415 E Market St, York, PA 17402

  • 4.7 out of 5 stars
  • 23 customer reviews
  • York, Pennsylvania
  • Open 7 days, Early hours, Evening hours
4.7
Rating
23
Reviews
Yes
Claimed
Yes
Website

About this provider in York

At Rapid Response Pest Control, we provide fast and effective pest control solutions, tailored to the needs of your home or business. Our goal is to make every customer feel valued and ensure lasting results through our dedicated services.

Rating breakdown from customer reviews

4.7

23 reviews

5
3
4
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Customer reviews for Rapid Response Pest Control

CJ

Cathy Johnson

13d ago

We had "other" pest control service. It started out great but we ended up seeing that they simply didn't care about their customers. We changed services to Rapid Response and couldn't be happier. They come in, do their thing, are friendly, very helpful with some of our pest control issues, and they finish. We are very comfortable with them and are very happy with our service! We would definitely recommend them.

Provider response

Thank you so much for the great review, Cathy! We're grateful for the opportunity to service your home. Please reach out to us any time if you need anything else!

ND

Nancy Dostal

20d ago

Rapid Response was great. They really lived up to their name, they came to see my problem the same day and worked to remedy it rapidly. I am continuing to use them as a preventive service.

Provider response

Hi Nancy! Thank you so much for sharing your positive experience! It's our pleasure to help get these pest issues sorted for you. If you have any trouble or any questions, just give us a call; we'll be here when you need us!

D

Deb

27d ago

Loni came to the house very quickly to assess the situation (same day we called). JJ was the tech who took care of the hornets nest (also same day we called). JJ was super!!! He was friendly, courteous, and patiently answered all of our questions. Will definitely call Rapid Response Pest Control again when needed. GREAT service and GREAT job!

Provider response

Hi Deb! Our team actually saw this review before I did and it made their day! :) Thank you so much for sharing your positive experience! We're so glad everything went smoothly and we were able to tick all the boxes for you -- please reach out to us any time if you need anything else or have any questions. Thank you for trusting us to treat your home!

VW

V W

1mo ago

We had a Mama skunk and 7 kits take up residence under the concrete walkway of our in-ground pool. The office staff was responsive and had a team member at our property the same day we called. Tom, was the technician and at our property the next day to set traps. Tom was professional, courteous, and knew how to get the job done. We would highly recommend their services.

Provider response

Thanks so much for sharing your positive experience, VW! Tom is such an asset to our team -- we're proud to have him, and we're so glad he was able to take care of this for you! Please reach out to us any time if there's anything else we can help with.

MV

Marissa Volpacki

2mo ago

Responded and mobilized very quickly. Issue was resolved quickly and for a good price. The pest guarding they installed has held up and been effective at keeping the pests out. Would use again in a heartbeat.

Provider response

This is what we love to hear, Marissa! Thank you so much for sharing your positive experience, and for trusting us to service your home. If you need anything else, we're just a phone call away!

JP

John Parrott

2mo ago

Rapid Response Pest Control has been awesome. They come on time and communicate well. Tom especially has been fantastic. He has more than a decade of experience and it shows in his customer service and communication. He always does a great job and is easy to work with. I highly recommend the company. Their service Technicians are highly experienced.

Provider response

Hi John, thanks so much for taking time to leave a review, and for recognizing Tom and his hard work -- he's a great tech and we're really proud to have him on our team. We're also really happy to have you as a customer! As always, please reach out if you need anything!

TJ

trish jaworski

2mo ago

The team at Rapid Reponse is knowledgeable and eager to target your pest problems. They are a great bunch that are helpful, flexible w/ appointments and aim to satisfy. Thanks to you guys our pest problems are a problem of the past!!!

Provider response

Hi Trish! Thank you so much for the positive review. We love having you as a customer and we're even happier that you're pleased with the service! Thank you for trusting us with your home, and as always, if you need anything feel free to reach out at any time!

BP

Brittney Perkins

2mo ago

I had a team come out for an issue with bats. The company really does stand by their name in that they responded rapidly and were able to get me scheduled quickly. The sales rep was very kind and not pushy. He answered my million questions and worked with me to make sure I was well taken care of. The technicians that came out were very kind, professional, displayed knowledge of the issue and took special care of our home and our specific pest remediation needs. Would totally recommend!

Provider response

Hi Brittany,<br><br>Thanks so much for the kind words! I'm so happy you were pleased with our service. Our team really does put in the effort to make sure every customer is happy, and helping great people like you keeps us motivated every day. <br><br>If you ever need anything else, we're just a phone call away!

DH

Doug Holden

3mo ago

ADDITIONAL DETAILS (which exceeded Google's character limit) ARE IN MY YELP REVIEW FOR THIS BUSINESS THIS IS A FOLLOW UP TO THAT REVIEW. UPDATE 05/22/26 The business owner called me 2 minutes after I posted my review. He apologized for the unclear billing documentation, but still didn't tell me the cost of the gutter guards (it was lumped with another service, and no breakdown was provided). He said he would send me copies of the signed contracts. He sent a contract for bi-monthly service, and a contract for the extermination and gutter guard work (with no price breakdown...only the total price). The customer's signature was not on either contract. Client contact info was there, and a handwritten list of services with a total cost, and the company rep signature. No customer signature. The owner apparently was unable to provide written documentation of a signed contract for the work. The customer provided a credit card number at the time of the initial inspection. The full charge for all services was run through the credit card on the same day, prior to any services being provided, nor a contract for service being signed. The services were completed the following day. I reminded the owner that no photos were provided of the inspection showing the ants or the clogged gutters being infested with ants to justify the need for gutter guards. Also, no before and after photos were provided when the work was completed. The owner stated that the customer had a serious infestation of carpenter ants, and that they had many photos. He asked me if I wanted him to send them to me. I declined at the time, although I heard the owner call out to someone to "send them all the photos". However, I changed my mind and recontacted the company by reply email and requested the photos. Two photos were sent to the customer (not to me directly). Neither photo showed actual insects, though I assume the photos were showing some kind of insect damage. No photos were provided of the gutters at all. No documentation that the gutters were the source of the problem. I RECOMMEND NOT TO DO BUSINESS WITH THIS COMPANY. I find their business practices to be questionable, and I know the customer (my elderly family member) definitely believes she was upsold and taken advantage of. If any action takes place to cause me to change my recommendation, I will gladly post another update here.

Provider response

Mr. Holden,<br><br>We have spoken directly with the customer (your sister-in-law) and contrary to your claims, she indicated that she's happy with our service, and confirmed that the work we did resolved their carpenter ant issue.<br><br>You acknowledge that you are not our customer, and were not present for either the inspection or any services. Unless you provide documentation establishing power of attorney we don't intend to discuss private customer information with you. Importantly, to reiterate, the customer has reassured us, on more than one occasion now, that the 3 decision-makers DID want the service, are happy with the outcome, and did not feel "upsold" or taken advantage of in any way.  <br><br>We have treated your sister in law and the other two customers fairly and with kindness, and we work hard to provide a high quality service for them. We stand by that work. <br><br>We will continue to focus on serving customers' needs, and treating them with professionalism and integrity, as we have since the very beginning. <br><br>We flatly reject the false claims you've made regarding our business practices. We remain available and willing to resolve this with you directly, with the customers themselves present. 

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