Eco Man Pest Solutions
Verified144 Silver Fir Ln, Durham, NC 27713
Open 5 days/week
About Eco Man Pest Solutions
Since 2015, our family-owned and operated pest management company has proudly serviced the homes and businesses in Durham NC and the surrounding areas. With over 25 years of experience, our team strives for innovation within the industry without fail by using eco-friendly methods and techniques to protect homes, families, and businesses. "It's not about the bugs, it's about the PEOPLE "
Rating Breakdown
4.9
★★★★★158 reviews
Customer Reviews (27)
So easy to schedule and smells so good after a service. Local and no harmful ingredients.
Response from Eco Man Pest Solutions
Dear Katie Crisp,<br><br>We are formally extending our sincerest gratitude for your excellent 5-star review. It is gratifying to hear that you found our scheduling process convenient and appreciated the pleasant aroma following our pest control service.<br><br>As a local, family-owned business in Durham, we are committed to providing effective and responsible pest control solutions. Your acknowledgment of our use of non-harmful ingredients is particularly valued, as it is a cornerstone of our operational philosophy.<br><br>Thanks so much for trusting The Eco Man! We look forward to serving you again in the future.<br><br>Sincerely,<br>The Team at Eco Man Pest Solutions
Kevin is super friendly, knowledgeable, and very efficient! He came and treated my entire apartment for a very reasonable price. I will definitely be using him for any future needs.
Kevin came for a consultation today. What a great experience! I highly recommend Eco Man. He took the time to understand the issue and was thorough and helpful during the inspection. And I really appreciate his dedication to truly eco friendly solutions.
Response from Eco Man Pest Solutions
Dear Paul Spicer,<br><br>We are sincerely grateful for your excellent review and high recommendation. It is gratifying to know that you had a great experience and appreciated the thoroughness of our inspection process. Our commitment to providing truly eco-friendly pest control services is a cornerstone of our business, and we are pleased that this resonated with you. Thanks so much for trusting The Eco Man!<br><br>Sincerely,<br>The Team at Eco Man Pest Solutions
Kevin was just here to calm my distress around what I imagined to be a big mouse problem. He immediately found the issue and I got valuable education about how I can keep an eye on key areas both in the house and the crawl space. He was kind, a great teacher, and helped calm my fears. I highly recommend using Eco Man and plan to keep them at the top of my list for future services.
Response from Eco Man Pest Solutions
Dear Eliza Mathew,<br><br>We are sincerely grateful for your excellent review. It is gratifying to know that our team provided not only effective pest control services but also valuable education and peace of mind. Your high recommendation is the greatest compliment we can receive.<br><br>Thank you for trusting The Eco Man. We are honored to be at the top of your list for any future pest control needs.<br><br>Sincerely,<br>The Team at Eco Man Pest Solutions
Response from Eco Man Pest Solutions
Dear Madrid España,<br><br>We are truly grateful for your excellent 5-star rating. It is a pleasure to know that our commitment to providing premier pest control services has been so well received. Thanks so much for trusting The Eco Man! We look forward to assisting you again whenever you require a professional exterminator in the Durham area.<br><br>Sincerely,<br>The Team at Eco Man Pest Solutions
What a great company! We just started using them and have been so impressed with how organized they are, eco-friendly, fairly priced, and on top of that Kevin is such a nice guy. Highly recommend.
Response from Eco Man Pest Solutions
Dear Kate Knapp,<br><br>We are sincerely grateful for your excellent review and for choosing Eco Man Pest Solutions. It is a great pleasure to hear that you are impressed with our organized, eco-friendly, and fairly priced pest control services.<br><br>Your high recommendation is the greatest compliment we can receive. Thanks so much for trusting The Eco Man!<br><br>Sincerely,<br>The Team at Eco Man Pest Solutions
I have always preferred to use non-toxic chemicals for our house services, but was not sure if it would be effective for pest treatment. However, I decided to switch to Eco Man a year ago and could not be happier with their service. Kevin and team are all highly knowledgeable, friendly, and professional. The treatment not only works, but it is great to know that everything they use is safe. Eco Man is the epitome of what you would want in a locally-owned business - they really take the time to talk to you, understand your needs, ensure you are happy and that everything meets your expectations. I never feel rushed when I have questions and I could really feel the passion from Kevin and Steve when they came to our home. Overall, I highly recommend their service!
Response from Eco Man Pest Solutions
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Eco Man Pest Solutions. Our team strives to provide the best service possible, using non-toxic solutions that are effective and safe for your home. It’s great to know that Kevin and the team delivered a service that met your expectations, and we truly appreciate your recommendation. We look forward to continuing to serve you!
I really hate bugs, and so after moving into a house, finding a good pest control service was top priority. Kevin from EcoMan was the best! He is kind and very knowledgeable, and he uses essential oils that are not only safe for humans and pets, but smell great. I always thought you had to suffer through harsh and harmful chemicals for pest control, but not with EcoMan. I look forward to having him come every few months to keep pests under control. Communicating with him and Lora is a breeze. Highly recommended!
Response from Eco Man Pest Solutions
Dear Emily,<br><br>On behalf of Eco Man Pest Solutions, we extend our sincerest gratitude for your excellent review. It is a pleasure to learn that our pest control services have met your expectations and provided you with peace of mind in your new home. <br><br>We pride ourselves on offering effective solutions that are safe for families and their pets. We are delighted you appreciate our approach to pest management. Thanks so much for trusting The Eco Man! We look forward to continuing to serve you.<br><br>Warm regards,<br>The Team at Eco Man Pest Solutions
First time using Kevin and I am so thankful I found him! Extremely professional and kind, answered any questions, timely with his arrival, and the spray he used smells wonderful! Would recommend him to anyone and I look forward to my quarterly treatments with his business 😊
Response from Eco Man Pest Solutions
Dear Caroline Bounds,<br><br>On behalf of Eco Man Pest Solutions, we extend our sincerest appreciation for your outstanding review. It is gratifying to learn of your satisfaction with our professionalism and the quality of our pest control services. We take great pride in delivering effective solutions that meet our clients' needs.<br><br>Thanks so much for trusting The Eco Man! We value your recommendation and eagerly anticipate providing our quarterly treatments to ensure your home remains pest-free.
Kevin was fantastic! He was timely, efficient, and the bug spray smells very nice. I love that their product is pet safe, and setting up an appointment was simple and fast. So glad to have found Eco Man Pest Solutions!
Response from Eco Man Pest Solutions
Dear Steph Pett,<br><br>We are immensely grateful for your commendation of our pest control services. It is gratifying to hear that your experience with our team was both timely and efficient. Our commitment to utilizing effective, pleasant, and pet-safe products is a cornerstone of our business, and we are pleased that this resonated with you.<br><br>Thank you very much for trusting The Eco Man. We look forward to assisting you with any future exterminator needs.
For almost 10 years Kevin from EcoMan has serviced our house and we could not more highly recommend his company. I am an organic gardener and go out of my way to create an ecosystem that attracts both good and less friendly bugs and knowing that Kevin was not spraying our house with dangerous chemicals that could affect our balance was very important to us. Kevin is always prompt to attend to any imbalance of critters around our entire landscape and knowledgeable to provide expert advise on solutions. Highly recommend!
Response from Eco Man Pest Solutions
Your wonderfully detailed review brings a smile to our faces! We are thrilled to know that our eco-friendly pest control approach aligns so perfectly with your dedication to maintaining a balanced ecosystem in your garden. It is gratifying to hear that our services have been consistently reliable and that our expertise has been beneficial in managing your landscape. Thank you for your continued trust in Eco Man Pest Solutions. We are here to serve your pest control needs with care and commitment.
It took a while to get on their schedule but it’s worth it. Kevin is friendly, professional and knowledgeable about bugs. His use of essential oils will make your house smell good, and you can feel good knowing you’re not harming people and pets with harsh chemicals.
Response from Eco Man Pest Solutions
We truly appreciate your kind words about our pest control services. It brings us great joy to know that you found value in our use of essential oils and our commitment to safe, effective pest management. If there was any inadvertent discrepancy with the rating, feel free to adjust it at your convenience. Thank you so much for trusting Eco Man Pest Solutions!
Kevin is wonderful! He is very knowledgeable and great at explaining/teaching. He was thorough in his work and arrived within the time window we were given. I highly recommend using Kevin and Eco Man pest solutions.
Response from Eco Man Pest Solutions
Thanks so much for choosing us.
We had our first appointment with Kevin and he was amazing! So kind, courteous, and knowledgeable. The process of setting up the scheduled visit to the visit itself was seamless. We've had a horrible experience with pest control in the past and today was the complete opposite! I'm thankful for Eco Man and will continue using them for pest control.
Response from Eco Man Pest Solutions
Thanks so much for choosing us
Response from Eco Man Pest Solutions
Thanks so much for choosing us
Had our first service with Kevin today - he was diligent, courteous, and efficient! He gave us the space to explain our concerns and then explained how the service would work. We're happy with the service from today and excited to keep working with Ecoman going forward.
Response from Eco Man Pest Solutions
Thanks so much, Molly. It was a pleasure serving you'll today. Congrats again...
Kevin provided our first service today, and he is fantastic! He took his time to hear the issues we were facing, ask questions, and give advice for ways we could reduce pest incursions. He is very personable as well as knowledgeable, and he taught us a lot. The products he uses smell good and are safe for pets. Excellent value for money. Highly recommend!
Response from Eco Man Pest Solutions
Thanks so much, Christy for choosing The Eco Man. See you next time
I had my first quarterly service from Kevin at Eco Man today. He was super informative, answering my questions about pests that I'd seen in my house, and treated the areas (inside and outside) where the pests would likely enter. He was friendly, courteous, and performed the service promptly. Additionally, Eco Man offers communication via text for quick and straightforward updates, which I appreciate. I am very satisfied with my experience and will be using the quarterly service going forward!
Response from Eco Man Pest Solutions
Thanks so much Taylor for choosing The Eco Man
We are very happy with our our experience with Eco Man. Kevin is friendly and knowledgeable and takes time to explain everything he's doing and answer any questions we might have. His product took care of our cockroach problem immediately, and he has come by for spot treatments in between quarterly visits to help keep the ants out. We're very glad we went with Eco Man!
Response from Eco Man Pest Solutions
Thanks so much, David. Always here to assist.
Kevin was absolutely delightful, and the spray he uses smells incredible. I am happy to get my quarterly service from him, and so excited to see fewer pests in our house! He also had wonderful advice and explained everything he was doing clearly.
Response from Eco Man Pest Solutions
Thanks so much for choosing The Eco Man, Lindsay... <br><br>See you on your next quarterly next service. Enjoy your holiday season.
I really love the smell (and that my dogs can be indoors when they spray) and I want nothing more to support a small, Black business. However, I have had had such trouble contacting/scheduling with this place (entirely via text, which is also a pain, but worth it when good service) and now am having to shop around for a new provider AGAIN (and pay initial fees AGAIN). And yes, I understand COVID. But also, I have had to provide KN95s and they have no problem at all with automation when it comes to requesting payment repeatedly. They just stopped responding altogether this time because I was late paying (understanding only goes one way, I suppose). TL;DR - if you're ADHD or otherwise rely on businesses to RESPOND within at least TWO WEEKS and have computer systems and automation in place to make sure your service is consistent (and not JUST to make sure they get their money), then move along. Inflation has caused what was about $85 initial fees last year to jump to $200 and I wouldn't have to be spending that if I hadn't wasted time with these folks, who again, have just stopped responding now. I have a years worth of texts where it's me asking to schedule and then following up 4x before responded to. Doesn't seem like an issue for certain customers tho judging by these reviews.
Unfortunately, after sending some messages via their website and leaving a couple of voicemail messages, I was never contacted. I was hoping to support a local business, but I didn't have the opportunity.
Contacted the business in sometime around fall of 2021 using their online form, and did not get a response. Called and texted a week ago, still no response. Sent another message today on the online form. Will update review if I get any communication from them. This poor communication is unprofessional. I understand that they are experiencing a labor shortage, but this unresponsiveness has been an issue since last year. Further, I texted them, per their voice message request (and another reviewer's suggestion). Considering that I still have not received a response despite all my efforts, I wonder if there is some type of discrimination going on.
Response from Eco Man Pest Solutions
Thanks so much
The service they provide is fine. There customer service is horrible. They tend to use texts for all forms of communication. Details get lost in texts and it is very frustrating. I would stay clear of this company if you expect "respectful" service.
Well, we had a mixed experience. We had them come to find how to get rid of indoor mice. They found a couple of places where mice might be getting into the house, but when pulling out the dryer and dishwasher, they compromised them both, and we were not able to use the dishwasher after their visit, even though the mice situation seems to have been taken care of. EMPS came back, corrected the issue with the dishwasher, and promised a free outdoor spray. We were able to rig a temporary solution for the dryer, and just recently replaced it after it stopped working. We have tried contacting them several times for the outdoor spray without any response from the company. We are now going elsewhere for our services.
Called and spoke to owner about my issue who requested photos be sent. I did as requested and waited two days then placed a follow up call and left a voice mail. No response. I figured well everyone gets busy give it a day or two so waited until a week had passed and called again and left a voice mail no response. I get it that companies have labor issues but EVERY company that is open can return a phone call within a week. Will never use this company.
Contact Information
Phone
+1910-709-5214Address
144 Silver Fir Ln, Durham, NC 27713
Website
ecomanpestsolutions.comHours
Services
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